What Openphone Technologies, Inc. does

Quo, operated by OpenPhone Technologies, Inc. (a U.S.-domiciled private corporation), is a cloud-based business phone and unified communication platform that delivers shared phone numbers, calling, SMS, call routing, and team collaboration through a single shared inbox. The product is distributed across iOS, Android, macOS, Windows, and Web, and serves over 90,000 businesses primarily in the United States and Canada, with global availability via app stores. Target customers span startups, small businesses, and selected mid-market and enterprise accounts, with verticalized solutions for home services, law firms, property management, healthcare, education, and franchises.

The platform is built on cloud VoIP infrastructure with native AI capabilities layered on top, including the Sona AI agent for autonomous after-hours call handling, an AI receptionist for voice-driven routing, and Quo MCP — a Model Context Protocol integration that exposes the phone system to external AI agents. Supporting capabilities include shared numbers, auto attendant, call flow builder, analytics, native CRM functionality, task management, free number porting, and a public API plus more than 20 third-party integrations spanning Salesforce, HubSpot, Pipedrive, Slack, Zapier, Make, Gong, Fireflies.ai, ChatGPT, and Claude. The company holds AICPA SOC certification and ranks #1 in customer satisfaction on G2 for business phones, with 4.7 stars across 3,300+ reviews.

Revenue is generated through a per-user subscription priced from $15 per user per month, sold via a product-led growth motion (free trial and self-serve signup) supplemented by a direct enterprise sales motion (quo.com/sales) and a partner program with expert marketplace (quo.com/partners, quo.com/experts). Marketing is multi-channel, combining content (blog, YouTube, free utility tools such as voicemail and number generators), webinars, podcasts, organic social, and G2-driven earned media to support acquisition.

Name

Openphone Technologies, Inc.

Legal name

OpenPhone Technologies, Inc.

Website

https://openphone.com

Company type

Private

Founded year

2018

Operating status

Operating

Short description

Quo (formerly OpenPhone), operated by OpenPhone Technologies, Inc., is a cloud-based business phone and shared inbox platform with AI-powered call handling, serving over 90,000 startups, small businesses, and enterprises across the United States and Canada.

Ownership category

akta.pro rank

Product category

Cloud-based Business Phone System (VoIP Software)

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Software Publishers (5132)

SIC

Services-Telephone Interconnect Systems (7385), Telephone Communications (No Radiotelephone) (4813)

akta.pro primary industry

Cloud PBX & Hosted Telephony (HDAIAHAB)

akta.pro secondary industry

Unified Communications & Collaboration Network Services (VoIP/QoS) (BPAEAEAI)

Keywords

• Cloud business phone
• VoIP services
• Unified communication platform
• Business SMS messaging
• AI call routing

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations

Revenue model

1. Subscription (per user/month): Quo generates revenue through a subscription model billed per user per month. Pricing starts at $15 per user/month, with plans available for teams of all sizes. The subscription provides access to the full business phone platform including calling, texting, shared numbers, analytics, AI features, and integrations.

Pricing tiers

Go-to-market motion3 records

Distribution channels6 records

Marketing channels11 records

Core offering

Quo (formerly OpenPhone) is a cloud-based business phone system delivered across iOS, Android, macOS, Windows, and Web that provides a shared business number, unified inbox for calls and texts, AI-powered call routing and after-hours coverage, CRM and task management, and integrations with 20+ third-party tools. The company sells its platform on a per-user monthly subscription starting at $15 per user/month, serving startups, small businesses, franchises, and mid-market teams.

Product overview

Quo (formerly OpenPhone) is a unified business phone and communication platform offered by OpenPhone Technologies, Inc. The platform provides a comprehensive suite of communication tools including Calling, Text messaging, Phone menu & routing, Shared numbers, Analytics & oversight, CRM, and Tasks. The core platform is enhanced with AI capabilities through the Sona AI agent and AI receptionist features. Additional value-added services include call forwarding, auto attendant, and call flow builder. The platform also offers a developer ecosystem with Quo API and Quo MCP for custom integrations and AI connectivity. Pricing starts at $15 per user/month with availability across iOS, Android, macOS, Windows, and Web platforms, serving over 90,000 businesses.

Differentiator

Problem solved

Functional benefit

Products and services

• Quo Business Phone System Cloud-based shared business phone and unified inbox platform providing one number for the entire team across calling, SMS, call routing, analytics, CRM, and integrations. Available on iOS, Android, macOS, Windows, and Web, priced from $15 per user/month and used by 90,000+ businesses.
• Sona AI Agent AI-powered autonomous agent that answers business calls when the team cannot, handling after-hours inquiries, routing callers to the right person, and providing automated conversational responses.
• AI Receptionist AI-powered virtual receptionist that greets incoming callers, navigates phone menus, and routes calls with automated greetings and responses.
• Quo API Public API enabling developers to programmatically interact with the Quo phone system, build custom integrations, and automate call and text workflows.
• Quo MCP (Model Context Protocol) Model Context Protocol integration that connects the Quo phone system with external AI agents and tools, enabling AI-driven automation of call and text workflows.

Quantifiable outcome

• 99% speed-to-lead improvement reported by a customer switching to Quo
• +2 more outcomes

Named customers13 records

Segments11 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration20 records

AI capability4 records

Feature12 records

Partnerships

Six partnerships are on record, tiered core and minor.

• SalesforcecoreTechnology or IntegrationNative integration with Salesforce CRM, enabling automatic syncing of call and text data, contact management, and workflow automation within Salesforce.
• SlackcoreTechnology or IntegrationIntegration with Slack for team notifications, call and message alerts, and communication workflow integration.
• HubSpotcoreTechnology or IntegrationNative integration with HubSpot CRM and marketing platform, enabling contact sync, call logging, and workflow automation.
• Make (formerly Integromat)coreTechnology or IntegrationMake integration enables visual workflow automation connecting Quo calls and texts with thousands of other apps and services.
• ZapiercoreTechnology or IntegrationZapier integration allows no-code automation connecting Quo with 5,000+ apps via pre-built Zap templates.
• Quo Partner ProgramminorChannel Partner/ Reseller/ DistributorQuo operates a partner program (quo.com/partners and quo.com/experts) where certified partners and consultants resell or implement Quo for business clients.

Scale indicators2 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Ooma: VoIP and cloud phone systems for SMBs and home offices, including Ooma Office as a hosted PBX. Comparable to Quo in targeting small businesses with affordable, easy-to-deploy business telephony.
• Grasshopper: Virtual phone system for SMBs and solopreneurs providing a second business number, call routing, and voicemail. Direct peer to Quo in the entry-level virtual phone system category and SMB positioning.
• Dialpad: AI-native cloud business phone system with calling, messaging, and AI-powered transcription/receptionist features. Direct competitor to Quo in targeting SMBs with an AI-forward communications stack and overlapping CRM integrations.
• Vonage: Cloud communications provider offering VoIP, UCaaS, and CPaaS APIs (now under Ericsson). Direct competitor to Quo in cloud business telephony and a common alternative in CRM-integrated voice workflows.
• 8x8: Public cloud communications platform providing cloud PBX, UCaaS, and contact center services. Direct peer to Quo in hosted telephony and SMB-to-enterprise coverage, with broader international footprint.
• RingCentral: Public cloud communications leader offering cloud PBX, UCaaS, and contact center solutions. Closest comparable to Quo in core cloud-telephony product, multi-platform delivery, and broad CRM integrations, but serves a more enterprise-skewed customer base.
• Nextiva: Cloud PBX and VoIP provider for SMBs and mid-market, offering voice, video, and CRM-style collaboration. Comparable to Quo in target customer (SMB) and bundled communications positioning, with a heavier contact-center orientation.

Broad incumbents

• Google Voice: Google's cloud-based VoIP service for individuals and businesses, integrated with Google Workspace. Adjacent competitor to Quo, particularly within Google Workspace shops, but lighter on team-shared-numbers and AI receptionist capabilities.
• Zoom Phone: Cloud phone offering bundled into the Zoom collaboration platform. Competes with Quo for business telephony budgets but distributes primarily through Zoom Meetings, giving it a broader incumbent footprint than Quo's standalone product.
• Microsoft Teams Phone: Cloud telephony capability delivered as part of Microsoft 365 / Teams. Competes head-to-head with Quo for SMB and mid-market phone budgets and benefits from bundled distribution inside the Microsoft productivity suite.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/gowithquo
• YouTubeyoutube.com/@gowithquo
• LinkedInlinkedin.com/company/openphone
• Instagraminstagram.com/gowithquo

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Openphone Technologies, Inc.