The Mid-atlantic Cx Forum "where Cx And It Meet"
The Mid-Atlantic CX Forum is a Philadelphia-based, 2023-founded nonprofit membership peer group that convenes senior Customer Experience and IT executives in the Mid-Atlantic region through quarterly summits, webinars, and networking events, funded by individual and corporate membership dues plus vetted technology-vendor sponsorships, with surplus funds directed to STEM education in underserved Philadelphia schools.
- Company typePrivate
- Founded2023
- HeadquartersPhiladelphia, United States
- Headcount—
- GTM typeB2B
- OfferingServices
What The Mid-atlantic Cx Forum "where Cx And It Meet" does
The Mid-Atlantic CX Forum is a Philadelphia-based nonprofit membership organization founded in 2023 to convene senior Customer Experience (CX) and Information Technology (IT) executives across the Mid-Atlantic region. Its stated mission is to bridge the operational gap between customer-facing leaders and the technology leaders who deploy and support their tools, with a secondary charitable mission of funding STEM education for pre-K through 8th grade students in underfunded Philadelphia-area schools through its MACXF arm. The Forum delivers value exclusively through curated in-person and virtual programming rather than proprietary technology: four quarterly in-person summits, six bi-monthly networking happy hours, monthly member-only webinars, virtual roundtables, and a monthly newsletter. It does not build, license, or sell any software product.
The Forum operates a two-tier membership model at publicly disclosed pricing: an Individual CX/IT Executive Membership at $299 per year and a Corporate Membership at $1,000 per year covering up to four practitioners from a single organization, both billed annually on a rolling basis. Membership is application-based and requires approval tied to practitioner credentials. A second revenue stream comes from vetted Solution Partner and Community Sponsorships, capped at 10% of total membership to preserve community integrity; named sponsors include Genesys, 8x8, Five9, RingCentral, Vonage, Sprinklr, Observe.AI, PolyAI, Glia, Krisp, SuccessKPI, TierPoint, Thrive, Profound Technologies, firstPRO, and Quattro Direct. Distribution is community-led: prospective members are acquired through word-of-mouth, LinkedIn networks of the board and advisory board, and first-time event attendance via offered promo codes. Governance is provided by a Board of Directors (President & Co-Founder Katie Scott and Co-Founder J.Y. Halpin, both of Pontem Technology Partners) and a 12-person Advisory Board composed of executives from Vanguard, IQVIA, Firstrust Bank, Ansell, Essential Utilities, Mistras Group, Pilot Company, Togetherwork, XtendOps BPO, and A. Duie Pyle.
The Mid-atlantic Cx Forum "where Cx And It Meet" firmographics
Firmographics- Name
- The Mid-atlantic Cx Forum "where Cx And It Meet"
- Legal name
- Mid-Atlantic CX Forum
- Website
- https://midatlantic-cx.com
- Company type
- Private
- Founded year
- 2023
- Operating status
- Operating
- Short description
- The Mid-Atlantic CX Forum is a Philadelphia-based, 2023-founded nonprofit membership peer group that convenes senior Customer Experience and IT executives in the Mid-Atlantic region through quarterly summits, webinars, and networking events, funded by individual and corporate membership dues plus vetted technology-vendor sponsorships, with surplus funds directed to STEM education in underserved Philadelphia schools.
- Ownership category
- akta.pro rank
The Mid-atlantic Cx Forum "where Cx And It Meet" industry classification
Industry- Product category
- Executive Professional Networking Community
- NAICS
- Professional Organizations (81392), Religious, Grantmaking, Civic, Professional, and Similar Organizations (813)
- SIC
- Services-Membership Organizations (8600)
- akta.pro primary industry
- Customer Experience (CX) & Digital Experience (BPAHAEAC)
- akta.pro secondary industry
- Executive Summits & Invitation-Only Forums (MPAGAGAK)
Keywords
Where The Mid-atlantic Cx Forum "where Cx And It Meet" is headquartered
LocationHeadquarters
- HQ city
- Philadelphia
- HQ country
- United States
- HQ region
- North America
Offices5 records
Markets served
The Mid-atlantic Cx Forum "where Cx And It Meet" business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Others
Revenue model
- Individual Membership Dues: Annual membership dues charged on a rolling basis for individual CX and IT executive professionals. Provides access to all forum events, webinars, and networking opportunities.
- Corporate Membership Dues: Annual membership covering up to 4 individuals from the same organization. Allows multiple practitioners from a single company to participate in forum activities.
- Solution Partner Sponsorships: Technology vendors and solution partners sponsor events and activities to gain access to the member base of CX and IT executives. Sponsors are vetted and approved. Strict non-solicitation policy enforced.
- Community Sponsorships: Community sponsors provide financial support to enrich membership experience. Includes marketing and professional services partners.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Individual CX/IT Executive Membership at $299 annual, valued at $575 |
| Subscription | Annual | Corporate Membership at $1,000 annual, valued at $2,300 |
Go-to-market motion2 records
Distribution channels2 records
Marketing channels6 records
The Mid-atlantic Cx Forum "where Cx And It Meet" product offering
Product offeringCore offering
The Mid-Atlantic CX Forum operates a private, application-based membership peer group for verified CX, IT, and Revenue Cycle executive practitioners in the Mid-Atlantic region. It sells Individual Membership ($299/year) and Corporate Membership ($1,000/year, up to four practitioners) that include access to quarterly in-person summits, bi-monthly networking happy hours, monthly webinars, virtual roundtables, and a monthly newsletter, with vetted solution-partner sponsorships providing additional revenue. A connected charitable arm (MACXF) channels surplus funds into STEM education for underserved Philadelphia-area schools.
Product overview
The Mid-Atlantic CX Forum operates as a membership-based peer group organization offering two tiers of membership: Individual CX/IT Executive Membership ($299/year) and Corporate Membership ($1,000/year for up to 4 individuals). The organization functions as a community platform connecting CX, IT, and Revenue Cycle leaders through quarterly in-person summits, virtual roundtable discussions, bi-monthly networking happy hours, and member webinars. A distinguishing feature is the MACXF STEM Funding Program, which channels surplus membership funds to support technology education in underfunded regional school districts. The forum also offers a Member Spotlight Program and annual Member of Impact Award to recognize member contributions.
Differentiator
Problem solved
Functional benefit
Products and services
- Individual CX/IT Executive Membership
- Corporate Membership
- Quarterly Summits
- Bi-Monthly Networking Happy Hours
- CX Forum Member Webinars
- Virtual Member Roundtable Discussions
Quantifiable outcome
- 35,000 labor hours saved, 22% increase in CSAT, 67% call containment, 25% reduction in customer effort, 41% full call resolution - demonstrated through member PG&E's PolyAI implementation case study
Companies that use The Mid-atlantic Cx Forum "where Cx And It Meet"
Customer profileNamed customers15 records
Segments4 records
Ideal customer profiles2 records
The Mid-atlantic Cx Forum "where Cx And It Meet" technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
The Mid-atlantic Cx Forum "where Cx And It Meet" partnerships and signals
Strategic signalPartnerships
17 partnerships are on record, tiered core and supporting.
- PolyAIcoreAI-powered customer-led voice assistant technology partner. Creates voice assistants that engage in natural conversations to resolve customer issues. Partnered with enterprise leaders in banking, hospitality, home services, insurance, energy, retail, healthcare, and telecoms.
- Profound TechnologiescoreTechnology integration company providing engineered solutions, implementation, and managed services. Focuses on developing 'technology partner' relationships with clients, crafting solutions to meet client needs with simple and easy-to-use experiences.
- GliacoreIntelligent banking interactions platform. Serves more than 700 banks and credit unions in all 50 states. AI-powered workforce helps community financial institutions eliminate trade-off between efficiency and experience, making teams over 50% more efficient.
- KrispcoreVoice AI technology provider enhancing voice communication through audio cleansing, bi-directional noise cancellation, accent localization, speech-to-speech translation, and call transcription. Processes over 75 billion minutes of conversations per month.
- firstPRO Inc.supportingContingent search firm established in 1986, recognized as #1 in Philadelphia by Philadelphia Business Journal. Provides Accounting & Finance, Human Resources & Administration, Supply Chain & Engineering, and Information Technology professionals on contract, contract-to-hire, and direct hire basis.
- VonagecoreGlobal cloud communications leader helping businesses accelerate digital transformation. Fully programmable platform integrates Video, Voice, Chat, Messaging, AI, and Verification into existing systems. Enables AI-powered omnichannel experiences and unified communications.
- 8x8coreConnects people and organizations through seamless communication across integrated CX platform combining Contact Center, Unified Communications, and CPaaS APIs. Uses AI at every level to personalize customer journeys, optimize operations, and empower teams.
- GenesyscoreGlobal leader in cloud customer experience and contact center solutions. Comprehensive suite of products for delivering exceptional customer experiences across voice, chat, email, and social media channels. Focus on innovation, scalability, and AI-driven insights.
- TierPointsupportingLeading provider of secure, connected data center and cloud solutions enabling businesses to drive better customer and employee experiences. Offers infrastructure and managed services for IT environment optimization.
- RingCentralcoreGlobal leader in cloud-based communication and collaboration solutions. Unified platform integrates voice, video, messaging, and contact center capabilities for seamless communication and enhanced productivity.
- Five9coreCloud-based call center software empowering agents and optimizing workforce performance. Intelligent CX Platform enables scaling from few agents to thousands worldwide. Combines human expertise with AI and automation for practical AI solutions.
- ThrivesupportingTechnology outsourcing company focused on serving mid-market businesses. Services include cybersecurity, cloud solutions, disaster recovery, network management, and productivity tools. Serves over 2,500 customers and 180,000+ end users.
- Observe.AIcoreAI-powered platform revolutionizing contact center operations. Combines speech analytics, natural language processing, and machine learning for real-time insights and automated quality assurance. Tools for performance management, compliance monitoring, and continuous improvement.
- SprinklrcoreLeading enterprise software company for all customer-facing functions. Unified customer experience management (Unified-CXM) platform with advanced AI helps companies deliver human experiences. Works with more than 1,800 enterprises including 60%+ of Fortune 100.
- SuccessKPIcoreAI-powered Workforce Engagement Platform providing insights for contact centers to improve routing, handling, training, performance, coaching, and workforce management. Unifies data, reveals insights, and puts AI to action.
- Quattro DirectsupportingResults-driven marketing agency focused on customer experience, marketing strategies, and technology implementation. Mission to help businesses drive revenue through strategic marketing initiatives aligned with growth and retention goals.
- CFO AlliancecorePartnership for Q2 Summit focused on bridging language gap between CX/IT strategy and finance. Designed to align CX, IT, and Finance leaders on measuring financial return of CX and contact center technology investments.
Scale indicators3 records
Recent moves6 records
Expansion highlights5 records
The Mid-atlantic Cx Forum "where Cx And It Meet" competitors and assessment
Company assessmentDirect peers
- Customer Contact Week (CCW): CCW produces the largest customer contact / CX executive conferences and summits in North America, along with year-round digital content and awards. It is directly comparable to the Mid-Atlantic CX Forum's model of monetizing CX/IT executive gatherings through sponsorships and member/executive access.
- Customer Experience Professionals Association (CXPA): CXPA is the leading global non-profit membership association for customer experience professionals, offering certification, networking, and local chapter events. It is directly comparable as a CX-focused professional membership organization, although it operates nationally rather than regionally and offers credentialing programs.
- CustomerThink: CustomerThink is an online community and content hub for CX practitioners, founded by the team behind 1to1 Media. Comparable as a practitioner-first CX community offering thought-leadership content, peer networking, and vendor/consulting adjacency — overlapping with the forum's blog and webinar strategy.
- ICMI (International Customer Management Institute): ICMI is a long-running community and conference business for contact center and customer management professionals. Comparable as a peer community serving CX/contact-center leaders through training, certification, and events, with overlapping vendor sponsorship economics.
- Constellation Research: Constellation Research runs executive summits, advisory, and research focused on disruptive technology adoption for CXOs. Comparable for its executive-level events and CX/IT leadership programming, although it operates nationally and at a larger scale with analyst-driven content.
Broad incumbents
- Qualtrics XM Institute: XM Institute (formerly Temkin Group) produces CX research, benchmarks, and learning resources used by CX executives globally. Comparable in shaping CX practitioner thinking and serving as a content/community hub, but operates at much larger scale as part of Qualtrics.
- Forrester CX Forum: Forrester's CX Forum events and research serve global CX and IT leadership with content, advisory, and analyst access. Comparable as a high-profile CX/IT executive event and content platform that competes for the same vendor sponsorship dollars and member attention.
- Gartner Customer Experience Summit: Gartner's CX Summit and Magic Quadrant reports are a primary destination for enterprise CX leaders researching technology and benchmarking strategy. Comparable as the dominant incumbent that large CX vendors and enterprises turn to for peer education, competing with the forum for sponsorship and senior-practitioner mindshare.
Others
- Pontem Technology Partners: Pontem Technology Partners is the consulting firm co-founded and run by the same individuals (Katie Scott, J.Y. Halpin) who founded the Mid-Atlantic CX Forum. Comparable as an adjacent operating entity sharing founders and customer ecosystem (it is a technology integration partner and sponsor), but not a direct competitor.
Regional players
- Technical.ly (Greater Philadelphia tech community): Technical.ly operates regional tech community news, events, and job platforms across Philadelphia, DC, Baltimore, and other East Coast markets. Comparable as a regional technology professional community in the Mid-Atlantic that targets an overlapping audience (IT/tech leaders) through events and content.
Market position
Weaknesses4 records
Competitive moat4 records
Key risks5 records
Key highlights6 records
Customer concentration
The Mid-atlantic Cx Forum "where Cx And It Meet" financial estimates
Financial estimateRevenue estimate
Valuation estimate
The Mid-atlantic Cx Forum "where Cx And It Meet" leadership team
Management profileNumber of profiles
Profiles13 records
The Mid-atlantic Cx Forum "where Cx And It Meet" funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
The Mid-atlantic Cx Forum "where Cx And It Meet" M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about The Mid-atlantic Cx Forum "where Cx And It Meet"
What does The Mid-atlantic Cx Forum "where Cx And It Meet" do?
The Mid-Atlantic CX Forum operates a private, application-based membership peer group for verified CX, IT, and Revenue Cycle executive practitioners in the Mid-Atlantic region. It sells Individual Membership ($299/year) and Corporate Membership ($1,000/year, up to four practitioners) that include access to quarterly in-person summits, bi-monthly networking happy hours, monthly webinars, virtual roundtables, and a monthly newsletter, with vetted solution-partner sponsorships providing additional revenue. A connected charitable arm (MACXF) channels surplus funds into STEM education for underserved Philadelphia-area schools.
Is The Mid-atlantic Cx Forum "where Cx And It Meet" a public or private company?
The Mid-atlantic Cx Forum "where Cx And It Meet" is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was The Mid-atlantic Cx Forum "where Cx And It Meet" founded?
The Mid-atlantic Cx Forum "where Cx And It Meet" was founded in 2023.
Where is The Mid-atlantic Cx Forum "where Cx And It Meet" based?
The Mid-atlantic Cx Forum "where Cx And It Meet" is headquartered in Philadelphia, United States, in the North America region.
How does The Mid-atlantic Cx Forum "where Cx And It Meet" make money?
Four revenue lines are on record. Individual Membership Dues are the primary driver. The others are corporate Membership Dues, solution Partner Sponsorships and community Sponsorships.
Who are The Mid-atlantic Cx Forum "where Cx And It Meet"'s main competitors?
Direct peers on record are Customer Contact Week (CCW), Customer Experience Professionals Association (CXPA), CustomerThink, ICMI (International Customer Management Institute) and Constellation Research. Broad incumbents are Qualtrics XM Institute, Forrester CX Forum and Gartner Customer Experience Summit. Pontem Technology Partners is listed as an others. Technical.ly (Greater Philadelphia tech community) is listed as a regional player.
Does The Mid-atlantic Cx Forum "where Cx And It Meet" have an API?
No public API is recorded for The Mid-atlantic Cx Forum "where Cx And It Meet".
What industry is The Mid-atlantic Cx Forum "where Cx And It Meet" in?
The Mid-atlantic Cx Forum "where Cx And It Meet"'s product category is Executive Professional Networking Community. Its primary akta.pro industry code is BPAHAEAC, Customer Experience (CX) & Digital Experience, with a secondary code of MPAGAGAK, Executive Summits & Invitation-Only Forums. Its NAICS code is 81392 and its SIC code is 8600.