Name

REPLY INTELLIGENCE GROUP LTD

Legal name

Reply Intelligence Group Ltd

Website

https://replyos.co.uk

Company type

Private

Founded year

2026

Operating status

Operating

Headcount range

1–10 employees

Ownership category

akta.pro rank

Product category

Healthcare Revenue Intelligence Software

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Omnichannel Patient Communications & Contact Center (Voice/SMS/Email/Chat) (HLACAEAC)

akta.pro secondary industry

Adherence, Reminders & Engagement Automation (Medication/Follow-up) (HLACAEAJ)

Keywords

• Revenue intelligence software
• Patient enquiry automation
• Healthcare SaaS platform
• Multi-channel enquiry capture
• Dental practice CRM

Headquarters

HQ city

Watford

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations

Revenue model

1. Subscription SaaS: Monthly subscription for the ReplyOS platform. Founding access offers first month free once system is live, reduced setup fee, discounted monthly pricing, and locked pricing as the platform expands. Billing only starts once system is live.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Core offering

Reply Intelligence Group Ltd builds and sells ReplyOS, a revenue intelligence SaaS platform for UK dental and aesthetics practices. The product unifies patient enquiry capture across WhatsApp, SMS, email, web chat, Instagram, and Facebook into a single command centre, applies AI-assisted responses within defined guardrails, qualifies patient intent and value, routes conversations to appropriate team members, and tracks every enquiry from first message through to booked treatment value.

Product overview

Reply Intelligence Group Ltd offers ReplyOS — a revenue intelligence platform for UK dental and aesthetics practices. The core ReplyOS platform unifies patient enquiry capture across WhatsApp, SMS, email, web chat, Instagram, and Facebook into a single command centre, enables fast response with AI-powered guardrails, qualifies patient intent, guides conversations to booking, and provides revenue leakage visibility. The product portfolio includes three pricing tiers: Core (launches with webchat, SMS, and email), Pro (adds social messaging channels and Reputation Shield), and Scale (full features including Treatment Recovery and social messaging). Add-on modules include Treatment Recovery (surfaces and recovers unbooked treatment plans) and Reputation Shield (post-treatment follow-up for review management and private issue resolution). The platform is priced at £500–£2,000 per week for revenue at risk recovered, with founding access available at preferential pricing.

Differentiator

Problem solved

Functional benefit

Brands

• ReplyOS: Revenue intelligence platform for UK dental and aesthetics practices that captures patient enquiries across WhatsApp, SMS, email, web chat, Instagram, and Facebook; responds quickly within guardrails; qualifies intent and value; and tracks every enquiry from first message through to booked treatment.

Products and services

• ReplyOS Revenue intelligence SaaS platform for UK dental and aesthetics practices that captures patient enquiries across WhatsApp, SMS, email, web chat, Instagram, and Facebook into a unified command centre, enables sub-minute first responses within AI guardrails, qualifies intent and value, guides conversations to booking, and provides full visibility into conversion and revenue leakage.
• Treatment Recovery Module available on higher ReplyOS plans that surfaces unbooked treatment plans after consultation and enables sequence-led structured follow-up to recapture treatment revenue that would otherwise be lost.
• Reputation Shield Post-treatment follow-up module available on Pro and Scale plans that helps practices intercept unhappy patients privately before they post public negative reviews, routes satisfied patients toward leaving reviews, and keeps staff in control of any reply.

Named customers1 record

Segments2 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability4 records

Feature8 records

Partnerships

Six partnerships are on record, tiered core infrastructure, core channel integration and core capability.

• Supabasecore infrastructureTechnology or IntegrationDatabase, authentication, and serverless infrastructure provider powering the ReplyOS platform.
• Vercelcore infrastructureTechnology or IntegrationApplication hosting and edge delivery provider for the ReplyOS platform.
• Twiliocore infrastructureTechnology or IntegrationSMS and telephony messaging provider enabling multi-channel enquiry capture and response capabilities.
• Stripecore infrastructureTechnology or IntegrationSubscription billing and payments provider for the SaaS platform.
• Metacore channel integrationTechnology or IntegrationWhatsApp and Messenger integration (when connected by practice) enabling social channel enquiry capture.
• AI Providerscore capabilityTechnology or IntegrationAssisted replies and workflow AI features where enabled on the platform.

Scale indicators4 records

Recent moves5 records

Expansion highlights5 records

Regional players

• Doctify: Doctify is a UK-based healthcare provider discovery and patient feedback platform that helps practices capture reviews and enquiries. It is comparable on the patient enquiry and reputation management layer, though broader across specialties.

Direct peers

• Weave: Weave is a unified patient communication platform for SMB healthcare practices (dental, optometry, veterinary) covering voice, SMS, email, and reviews. It overlaps directly with ReplyOS on omnichannel patient communication and front-desk workflow automation.
• Podium: Podium is a messaging and reputation management platform for local businesses including healthcare practices, with strong emphasis on lead capture, response automation, and review management. It competes head-on with ReplyOS's Reputation Shield and omnichannel inbox.
• RevenueWell: RevenueWell is a patient communication and engagement platform dedicated to dental practices, with patient recall, reviews, and reactivation features. Its vertical focus on dental pipeline recovery mirrors ReplyOS's Treatment Recovery thesis.
• NexHealth: NexHealth is a patient engagement and communication platform built specifically for dental practices, offering online booking, messaging, and EHR integrations. It is the closest US analogue to ReplyOS's dental-focused, multi-channel enquiry-to-booking thesis.
• Dentally: Dentally is a leading UK cloud-based dental practice management system used by practices for charting, appointments, and patient communications. As the dominant UK dental software, it is the most direct in-territory competitor and potential integration partner.

Broad incumbents

• Software of Excellence: Software of Excellence (Henry Schein One) is a long-established UK dental practice management software provider offering charting, recalls, and patient communications. It competes as an incumbent suite that could bundle ReplyOS-style enquiry automation.
• Curve Dental: Curve Dental is a cloud dental practice management platform with patient communication and imaging modules. It is a broader incumbent in the dental SaaS category with overlapping front-desk capabilities.
• Tebra (PatientPop): Tebra (formed via PatientPop + Kareo) provides patient engagement, scheduling, and practice growth tools for independent healthcare practices. It is a broader incumbent whose communication and reputation products overlap with ReplyOS.

Emerging players

• Lighthouse 360: Lighthouse 360 is a dental patient communication and recall system offering automated reminders, two-way texting, and reactivation. It is comparable as a focused dental communication layer, though less UK-centric than ReplyOS.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/profile.php
• LinkedInlinkedin.com/company/replyintelligencegroup

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about REPLY INTELLIGENCE GROUP LTD