What IndiHomeID does

IndiHome is a fiber-optic fixed broadband internet service for residential customers in Indonesia, delivered by PT Telekomunikasi Selular (Telkomsel), a subsidiary of state-owned PT Telkom Indonesia. The service provides home internet with speeds ranging from 150 Mbps to 500 Mbps, triple-play bundled with home telephone and MAXStream IPTV, and optional add-on tiers including streaming bundles (Netflix, Disney+, Prime Video, HBO Max, Vidio, YouTube Premium), gaming bundles (Mobile Legends, Free Fire, Dunia Games, AirConsole), Smart Home, Smart CCTV, and MiniPack TV channels. Pricing is structured as monthly recurring subscriptions at Rp250,000-Rp609,000/month with a Bayar Sekaligus annual prepaid option offering up to 30% discount, plus a promotional Rp50,000 installation fee.

IndiHome operates on Telkom Indonesia's nationwide fiber backbone, the widest fixed broadband footprint in Indonesia with coverage across 514 cities and regencies. Distribution runs through the MyTelkomsel self-service mobile application, 188 GraPARI retail outlets, the 188 call center, GraPARI Online, and the tsel.id/daftarindihome registration portal. Payments are processed through FinPay and the INDICO-managed Bayar Sekaligus feature, with GoPay, SPayLater, and Kredivo as additional methods. Customer support is augmented by Veronika, an AI-powered virtual assistant accessible via web and WhatsApp.

Since July 1, 2023, IndiHome has been integrated into Telkomsel's mobile-first operations, enabling converged fixed-mobile offerings under Telkomsel One and a unified Telkomsel Poin loyalty program that replaced myIndiHome Poin in January 2024. The IndiHome ecosystem also encompasses adjacent sub-brands including Telkomsel Orbit (wireless Mi-Fi), EZnet (budget fiber), and EZnet Wireless (budget wireless broadband). The business monetizes primarily through subscription recurring revenue, supplemented by one-time installation and upgrade fees.

Name

IndiHomeID

Legal name

PT Telekomunikasi Selular

Website

https://indihome.co.id

Company type

Private

Founded year

1995

Operating status

Operating

Short description

IndiHome is a fiber-optic fixed broadband internet service for Indonesian residential households, operated by PT Telekomunikasi Selular (Telkomsel) and covering 514 cities nationwide. It offers speeds of 150-500 Mbps bundled with IPTV, streaming subscriptions, gaming perks, and smart home add-ons within the Telkomsel converged mobile ecosystem.

Ownership category

akta.pro rank

Product category

Residential Fixed Broadband Internet

NAICS

Wired and Wireless Telecommunications Carriers (except Satellite) (51711)

SIC

Telephone Communications (No Radiotelephone) (4813), Cable & Other Pay Television Services (4841)

akta.pro primary industry

Fiber-to-the-Premises (FTTP/FTTH) Broadband Providers (HDAIABAC)

akta.pro secondary industry

Fixed Wireless Access (FWA) Broadband Providers (HDAIABAE)

Keywords

• Fixed broadband internet
• Fiber optic internet
• Home internet service
• IPTV streaming bundles
• Residential broadband entertainment

Headquarters

HQ city

Jakarta

HQ country

Indonesia

HQ region

Asia

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Infrastructure, Operations, Technology or R&D, Personnel, Marketing or Sales, Others

Revenue model

1. Residential Internet Subscription: Monthly recurring subscription fees for home internet service with various speed tiers ranging from 150 Mbps to 500 Mbps. Customers pay fixed monthly rates with optional add-ons for speed upgrades, TV channels, and smart home services.
2. Entertainment Add-on Subscriptions: Additional revenue from bundled streaming services including Netflix, Disney+, Prime Video, HBO Max, Vidio, YouTube Premium, and gaming packages bundled with internet plans.
3. Speed and Feature Upgrades: One-time and recurring charges for speed upgrades, MiniPack TV channel packages, Smart Home services, and CCTV add-on features.
4. Installation Fees: New installation fees with promotional pricing (Rp50,000 promotional rate) for new customer acquisition.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels5 records

Core offering

IndiHome is a residential fiber-optic fixed broadband internet service offered by PT Telekomunikasi Selular (Telkomsel) in Indonesia. It delivers internet speeds from 150 Mbps to 500 Mbps bundled with IPTV (MAXStream TV), home telephone, and optional entertainment and gaming add-ons (Netflix, Disney+, Prime Video, HBO Max, Vidio, Mobile Legends, Free Fire). Service is managed via the MyTelkomsel app and sold through digital self-service, 188 GraPARI retail stores, and the 188 call center across 514 cities and regencies in Indonesia.

Product overview

IndiHome is a flagship fixed broadband internet service under PT Telekomunikasi Selular (Telkomsel), Indonesia's largest mobile operator. The IndiHome ecosystem is built around a tiered portfolio of fiber-optic and wireless home internet plans delivering speeds from 150 Mbps to 500 Mbps, bundled with interactive TV (MAXStream TV), home telephone, and streaming/gaming entertainment add-ons. The core IndiHome product line encompasses standalone internet packages (Double Speed Internet), entertainment bundles (Internet + Movie with Netflix/streaming platforms), and gaming bundles (Internet + Game with Mobile Legends, Free Fire, and other titles). Optional add-on modules include Speed Upgrade, Minipack TV, Smart Home, Smart CCTV, and Streaming subscription packages. Supporting the core product is the MyTelkomsel self-service application, the unified Telkomsel Poin loyalty program, the AI-powered Veronika virtual assistant, and GraPARI customer support. IndiHome sits alongside related home internet sub-brands — Orbit (WiFi modem), EZnet (affordable fixed internet), and EZnet Wireless (affordable wireless internet) — within the broader IndiHome ecosystem, and is unified under the converged offering Telkomsel One which combines fixed and mobile broadband. The 2023 merger into Telkomsel (from Telkom) integrated IndiHome into one of Indonesia's largest digital ecosystems, spanning 175+ million connected devices and 514 cities/regencies.

Differentiator

Problem solved

Functional benefit

Products and services

• IndiHome Flagship fiber-optic fixed broadband internet service for residential customers in Indonesia, offering speed tiers from 150 Mbps to 500 Mbps bundled with home telephone and interactive TV (MAXStream TV). Serves Indonesian households seeking reliable high-speed internet with entertainment and gaming options.
• IndiHome Double Speed Internet Internet package variant offering speeds of 150, 200, 300, or 500 Mbps with promotional double-speed upgrades, available on 360-day or monthly billing terms. Targets households seeking higher-performance internet for multi-device use, remote work, and streaming.
• IndiHome Internet + Movie Internet package bundled with streaming content subscriptions including Netflix and a Movie Complete bundle featuring Netflix, Disney+, Prime Video, HBO Max, Vidio, and other platforms. Targets entertainment-focused households wanting consolidated internet and video subscriptions.
• IndiHome Internet + Game Internet package bundled with gaming benefits including Mobile Legends, Free Fire, Dunia Games, Google Play, AirConsole, Point Blank, GameQoo, and AyoDance Mobile. Targets gaming households requiring low-latency high-speed home internet with in-game perks and platform access.
• IndiHome Speed Upgrade Add-On Optional add-on that increases internet speed beyond the base package tier, allowing customers to upgrade bandwidth to match household demand for more connected-device performance.
• IndiHome Minipack TV Add-on TV channel package offering a curated selection of channels to complement the base internet and entertainment bundle. Allows families to customize their TV channel lineup.
• IndiHome Smart Home Smart home ecosystem service bundled with IndiHome, providing connected home device management and digital lifestyle automation for customers seeking an integrated digital home experience.
• IndiHome Smart CCTV CCTV/video surveillance add-on enabling home security monitoring as part of the IndiHome subscription, part of the smart home lifestyle package.
• MyTelkomsel App Primary self-service mobile application for managing Telkomsel services including IndiHome, mobile plans (SIMPATI, Halo), and Orbit. Supports bill payment, package purchases, order tracking, and Telkomsel Poin loyalty management across multiple accounts.
• Telkomsel Poin Unified loyalty points program integrating all Telkomsel services; points redeemable for vouchers, discounts, and rewards. Launched January 1, 2024, consolidating the former myIndiHome Poin system under the Telkomsel brand.
• Telkomsel One Converged fixed-mobile broadband product bundling IndiHome home internet with Telkomsel mobile data plans into a single subscription, delivering seamless connectivity both indoors and outdoors.
• Veronika (Virtual Assistant) AI-powered virtual customer service assistant providing 24/7 support via the website and WhatsApp for IndiHome and other Telkomsel product inquiries, billing questions, and technical issues.
• GraPARI Online Online customer service channel accessible via web for IndiHome and mobile customers, providing information, support, and transaction capabilities without requiring a physical store visit.
• Telkomsel Orbit Mobile WiFi modem (Mi-Fi) product providing wireless home internet as an alternative to fiber-based IndiHome, part of the same home internet ecosystem. Targets customers seeking portable or wireless home internet solutions.
• EZnet Affordable home internet product under the IndiHome ecosystem, positioned as a budget-friendly alternative to standard IndiHome fiber plans for price-sensitive residential customers.
• EZnet Wireless Wireless affordable internet product in the IndiHome ecosystem providing home internet access without requiring fixed-line installation. Targets underserved areas or customers preferring a no-installation option.
• MAXStream TV Telkomsel's interactive TV/IPTV service included in IndiHome's triple-play offering (internet + telephone + TV), providing live TV, on-demand video, and interactive television over fiber.
• IndiHome Bayar Sekaligus One-time upfront payment option for IndiHome internet plans (150-500 Mbps) offering discounts up to 30% versus monthly billing, processed through INDICO's payment platform within MyTelkomsel.

Quantifiable outcome

• 175+ million connected devices on the network
• +1 more outcomes

Named customers2 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Feature4 records

Partnerships

19 partnerships are on record, tiered core and minor.

• NetflixcoreGTM or Marketing PartnerIndiHome bundles Netflix subscription with Internet + Movie packages, offering customers seamless access to streaming content. Partnership enables promotional pricing starting from Rp280,000/month for combined internet and Netflix service.
• Disney+ (Disney+ Hotstar)coreGTM or Marketing PartnerDisney+ content bundled with IndiHome entertainment packages, available as part of streaming benefits with packages like Internet + Movie Complete.
• Prime VideocoreGTM or Marketing PartnerPrime Video included in IndiHome entertainment bundle packages for streaming access.
• VidiocoreGTM or Marketing PartnerIndonesian streaming platform Vidio bundled with IndiHome packages, featuring local and international content.
• HBO MaxcoreGTM or Marketing PartnerHBO Max streaming service available through IndiHome entertainment bundles.
• YouTube PremiumcoreGTM or Marketing PartnerYouTube Premium included as benefit in select IndiHome packages.
• Mobile LegendsminorGTM or Marketing PartnerMobile gaming platform bundled with IndiHome Game packages for gaming enthusiasts.
• Free FireminorGTM or Marketing PartnerFree Fire gaming benefits included in IndiHome Internet + Game packages.
• GoPayminorGTM or Marketing PartnerGoPay integration for payment options and cashback promotions on IndiHome transactions.
• Catchplay+minorGTM or Marketing PartnerStreaming service available through IndiHome entertainment ecosystem.
• CrunchyrollminorGTM or Marketing PartnerAnime streaming platform available in IndiHome entertainment offerings.
• Vision+minorGTM or Marketing PartnerAsian streaming service included in IndiHome TV/entertainment packages.
• WeTVminorGTM or Marketing PartnerStreaming platform available through IndiHome entertainment services.
• GenflixminorGTM or Marketing PartnerEntertainment streaming service in IndiHome ecosystem.
• ViuminorGTM or Marketing PartnerAsian drama and movie streaming service bundled with IndiHome.
• iQIYIminorGTM or Marketing PartnerChinese entertainment streaming platform available in IndiHome bundles.
• Dunia GamesminorGTM or Marketing PartnerIndonesian gaming platform bundled with IndiHome Game packages.
• KredivominorGTM or Marketing PartnerDigital payment/fintech partner offering installment options for IndiHome services.
• Telkom IndonesiacoreTechnology or IntegrationParent company providing fiber optic network infrastructure supporting IndiHome services nationwide.

Scale indicators3 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Iconnet (PLN Icon Plus): FTTH broadband subsidiary of PLN (state electricity utility) leveraging electrical grid infrastructure to deploy fiber nationwide. Most strategically threatening competitor due to SOE backing and rapidly expanding footprint in Indonesia.
• XL Home (XL Axiata): Residential fiber broadband product of XL Axiata, one of Indonesia's top mobile operators. Overlaps with IndiHome on converged fixed-mobile positioning and Indonesian metropolitan customer segments.
• Biznet Networks: Indonesian fiber broadband ISP offering residential and enterprise internet across major Indonesian cities. Direct competitor to IndiHome with overlapping FTTH coverage, similar speed tiers, and competitive pricing.
• MyRepublic Indonesia: Singapore-origin fiber broadband ISP operating in Indonesia with aggressive pricing and gamer-focused bundles (similar to IndiHome's Internet + Game tier). Directly competes in the same residential fiber segment.
• First Media (Link Net): Indonesian cable and fiber broadband provider serving premium residential segments in Jakarta, Surabaya, and other Tier 1 cities. Comparable product offering (high-speed internet + cable TV) targeting the same household customer base as IndiHome.
• Indosat HiFi (Indosat Ooredoo Hutchison): Fixed broadband offering from Indonesia's second-largest mobile operator. Competes with IndiHome on converged fixed-mobile bundles and uses similar mobile-broadhead cross-sell mechanics following the 2022 Hutchison merger.

Broad incumbents

• Singtel: Singapore-headquartered regional telecom incumbent with broadband, mobile, and content offerings across Southeast Asia. Comparable converged-telecom positioning at a broader, multi-country scale relevant to Telkomsel/IndiHome's strategic outlook.
• Verizon Fios: US fiber-to-the-home broadband service bundled with content (Disney+, Netflix) and smart-home/IoT services. Comparable product architecture (FTTH + content bundles + add-ons) though operating in a mature, fully built-out US market.

Others

• PT Telkom Indonesia: Parent company of Telkomsel/IndiHome and Indonesia's largest state-owned telecom conglomerate. Parent and infrastructure partner providing the fiber backbone that powers IndiHome — relevant as ecosystem counterparty rather than direct market competitor.

Regional players

• PLDT Home (Philippines): Largest fiber broadband provider in the Philippines with FTTH, IPTV, and content bundles. Comparable Southeast Asian fiber-plus-content business model, though operating in a different national market than IndiHome.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/telkomsel
• YouTubeyoutube.com/user/telkomsel
• Facebookid-id.facebook.com/telkomsel
• LinkedInlinkedin.com/company/indihomeid
• Instagraminstagram.com/telkomsel
• TikToktiktok.com/@telkomsel

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about IndiHomeID