The Property Redress Scheme
The Property Redress Scheme is a UK government-approved online dispute resolution service, founded in 2014, that mediates and adjudicates complaints between consumers and property agents. It generates revenue through mandatory annual membership subscriptions paid by over 20,000 property agents across the UK.
- Company typePrivate
- Founded2014
- HeadquartersLondon, United Kingdom
- Headcount—
- GTM typeB2B
- OfferingServices
What The Property Redress Scheme does
The Property Redress Scheme is an independent online dispute resolution service, established in 2014, that mediates and adjudicates complaints between UK consumers and property professionals. It is one of the redress bodies approved by the UK Government under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015, and membership is a statutory requirement for property agents operating in the UK. The service is available to estate agents, letting agents, property managers, company landlords, inventory clerks, tenant relocation experts, property finders, and removal companies, while UK consumers access the service free of charge when dissatisfied with a property professional's response.
The platform is built around two interconnected portals hosted at portal.propertyredress.co.uk. A Business Portal enables property agents to register, manage their membership, display their mandatory redress certificate and logo in branches and on websites, and participate in case resolution. A Consumer Portal allows complainants to file disputes, track case progress, and engage with the scheme through online channels. The resolution workflow follows a structured three-stage process — initial assessment, mediation, and formal adjudication — with multi-channel communication options and digital case management supporting the entire lifecycle. Members must publicly display the Property Redress certificate and logo, embedding the brand into the physical and digital presence of the UK property market.
Revenue is generated primarily through annual subscription membership fees paid by property agents and professionals; pricing is quote-based and not publicly disclosed, obtained via the registration portal. The scheme is part of the Total Property portfolio within the Brown & Brown insurance intermediary group, alongside complementary UK private rented sector brands including Total Landlord insurance, Landlord Action (housing law), Client Money Protect, and mydeposits (tenancy deposit protection). The company is headquartered at 7th Floor Corn Exchange, 55 Mark Lane, London, reports more than 20,000 members, and states that over 4,000 complaints were resolved with over £1.2 million awarded to consumers in 2025.
The Property Redress Scheme firmographics
Firmographics- Name
- The Property Redress Scheme
- Legal name
- Property Redress
- Website
- https://theprs.co.uk
- Company type
- Private
- Founded year
- 2014
- Operating status
- Operating
- Short description
- The Property Redress Scheme is a UK government-approved online dispute resolution service, founded in 2014, that mediates and adjudicates complaints between consumers and property agents. It generates revenue through mandatory annual membership subscriptions paid by over 20,000 property agents across the UK.
- Ownership category
- akta.pro rank
The Property Redress Scheme industry classification
Industry- Product category
- Alternative Dispute Resolution Services
- NAICS
- Claims Adjusting (524291), Business Support Services (5614)
- SIC
- Services-Legal Services (8111), Real Estate Agents & Managers (For Others) (6531)
- akta.pro primary industry
- Claims Advocacy & Loss Recovery Services (FSAEADAH)
Keywords
Where The Property Redress Scheme is headquartered
LocationHeadquarters
- HQ city
- London
- HQ country
- United Kingdom
- HQ region
- Europe
Offices1 record
Markets served
The Property Redress Scheme business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Others
Revenue model
- Business Membership Fees: Property agents and property professionals pay membership fees to belong to the Property Redress scheme, which is a legal requirement for operating in the UK property market. This forms the primary recurring revenue stream.
- Consumer Complaint Resolution Services: Consumers access the redress service free of charge. The service is funded through business memberships rather than consumer fees.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Business membership for property agents and professionals |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels5 records
The Property Redress Scheme product offering
Product offeringCore offering
The Property Redress Scheme is a government-approved Alternative Dispute Resolution (ADR) service that resolves disputes between UK consumers and property professionals, including estate agents, letting agents, and property managers. It operates an online case management platform that handles the full dispute lifecycle — initial assessment, mediation, and formal adjudication — funded primarily through mandatory annual membership fees paid by property agents and professionals.
Product overview
The Property Redress Scheme operates as a single unified dispute resolution service rather than a platform-plus-modules architecture. The company provides an online redress platform consisting of three interconnected portal offerings: a main Scheme service for impartial mediation and adjudication of property complaints, a Business Portal for property agents to manage membership and compliance, and a Consumer Portal for filing and tracking complaints. The scheme is part of the Total Property portfolio, which also includes separate brands for landlord insurance (Total Landlord), housing law (Landlord Action), and deposit protection (mydeposits, Client Money Protect), though these are standalone products rather than integrated modules.
Differentiator
Problem solved
Functional benefit
Products and services
- Property Redress Scheme Membership Government-approved ADR membership service for estate agents, letting agents, property managers, company landlords, inventory clerks, tenant relocation experts, property finders, and removal companies. Membership is a legal requirement for UK property agents and provides access to dispute resolution services and the right to display the Property Redress certificate and logo in branches and on websites.
- Consumer Complaint Resolution Service Free dispute resolution service for UK consumers dissatisfied with property agents or property professionals. Includes initial complaint assessment, mediation, and formal adjudication with the aim of fair settlement and, where appropriate, financial compensation (over £1.2 million awarded in 2025 resolutions).
Quantifiable outcome
- Over 4,000 complaints resolved in 2025
- +1 more outcomes
Companies that use The Property Redress Scheme
Customer profileSegments2 records
Ideal customer profiles2 records
The Property Redress Scheme technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
The Property Redress Scheme partnerships and signals
Strategic signalPartnerships
Nine partnerships are on record, tiered core and minor.
- Total PropertycoreProperty Redress is powered by Total Property, the UK's trusted hub for private rented sector products and services backed by over 25 years of industry expertise. Total Property is the parent organization providing the broader portfolio including Property Redress scheme, Total Landlord insurance, Landlord Action, Client Money Protect, and mydeposits.
- Brown & BrowncoreProperty Redress is part of the Brown & Brown team, a major insurance intermediary organization. Brown & Brown provides corporate backing and resources to the Total Property portfolio including Property Redress.
- Total LandlordminorAward-winning landlord insurance provider within the Total Property portfolio. Both brands operate under the same parent organization offering complementary services to the property industry.
- Landlord ActionminorHousing law specialists within the Total Property portfolio offering legal services related to landlord-tenant disputes, complementary to Property Redress's ADR services.
- Client Money ProtectminorGovernment-approved scheme for client money protection within the Total Property portfolio, serving the private rented sector alongside Property Redress.
- mydepositsminorGovernment-approved tenancy deposit protection scheme within the Total Property portfolio, providing complementary services to property agents who are Property Redress members.
- MHCLG (Ministry of Housing, Communities & Local Government)coreProperty Redress is approved by Government under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015. MHCLG is the approving government department for the ADR scheme.
- National Trading StandardsminorPartnership with National Trading Standards for enforcement and regulatory coordination in consumer protection matters related to property services.
- CTSI (Chartered Trading Standards Institute)minorPartnership with CTSI for professional standards, training, and regulatory guidance in trading standards matters affecting the property sector.
Scale indicators5 records
Recent moves5 records
Expansion highlights3 records
The Property Redress Scheme competitors and assessment
Company assessmentDirect peers
- mydeposits: mydeposits is a government-approved tenancy deposit protection scheme within the same Total Property / Brown & Brown portfolio as Property Redress. It is comparable as a UK statutory property-compliance scheme funded by agent/landlord membership fees and operating a regulated, agent-facing portal model.
- The Property Ombudsman (TPO): The Property Ombudsman is the longest-established UK government-approved redress scheme for property agents, serving estate agents, letting agents, and property managers. It is Property Redress's primary direct competitor for mandatory UK agent membership and consumer dispute resolution in the same regulated niche.
- Tenancy Deposit Scheme (TDS): TDS is one of three UK government-approved tenancy deposit protection schemes competing with mydeposits. It is comparable as a UK statutory property-compliance scheme operating a regulated, agent/landlord membership model alongside free dispute resolution, structurally analogous to Property Redress.
- Client Money Protect: Client Money Protect is a government-approved client money protection scheme for property agents, also part of the Total Property portfolio. It addresses a parallel UK regulatory requirement (client money protection) using a similar membership-and-certificate model, making it a close operational and structural peer.
- Deposit Protection Service (DPS): DPS is another UK government-approved tenancy deposit protection scheme serving letting agents and landlords. It is comparable to Property Redress as a regulated UK property-compliance scheme funded by agent/landlord subscriptions with dispute resolution functionality for tenant complaints.
- Landlord Action: Landlord Action is a specialist housing law firm within the Total Property portfolio that handles possession and landlord-tenant disputes. It is comparable as a UK property-dispute resolution service addressing related (and partly overlapping) dispute categories served by Property Redress's adjudication function.
- Total Landlord Insurance: Total Landlord is an award-winning landlord insurance provider within the same Total Property / Brown & Brown portfolio. It is comparable as a UK property-professional-facing subscription/membership product with overlapping target customer base, enabling cross-portfolio distribution alongside Property Redress.
Broad incumbents
- Royal Institution of Chartered Surveyors (RICS): RICS is the UK's leading professional body for surveyors and property professionals, with its own complaints and disciplinary function. It is comparable as a long-standing UK property-sector standards, membership, and dispute-handling organization operating at greater scale and broader scope than Property Redress.
- Ombudsman Services: Ombudsman Services is a major UK government-approved ADR provider covering multiple consumer sectors (energy, communications, property). It is comparable as a broader UK ADR scheme with overlapping regulatory approval model, though operating across industries rather than specializing exclusively in property.
- Propertymark (NAEA Propertymark / ARLA Propertymark): Propertymark is the UK's largest professional body for property agents, combining NAEA, ARLA, and other qualifications with member services including complaints handling. It is comparable as a UK-wide property-sector compliance and standards organization, though it operates as a broader trade association rather than a pure ADR scheme.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks2 records
Key highlights6 records
Customer concentration
The Property Redress Scheme social profiles
Digital presenceThe Property Redress Scheme compliance and trust
Trust signalCompliance1 record
The Property Redress Scheme financial estimates
Financial estimateRevenue estimate
Valuation estimate
The Property Redress Scheme leadership team
Management profileNumber of profiles
The Property Redress Scheme funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
The Property Redress Scheme M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about The Property Redress Scheme
What does The Property Redress Scheme do?
The Property Redress Scheme is a government-approved Alternative Dispute Resolution (ADR) service that resolves disputes between UK consumers and property professionals, including estate agents, letting agents, and property managers. It operates an online case management platform that handles the full dispute lifecycle — initial assessment, mediation, and formal adjudication — funded primarily through mandatory annual membership fees paid by property agents and professionals.
Is The Property Redress Scheme a public or private company?
The Property Redress Scheme is a private company. It is classified as corporate owned and is currently operating.
When was The Property Redress Scheme founded?
The Property Redress Scheme was founded in 2014.
Where is The Property Redress Scheme based?
The Property Redress Scheme is headquartered in London, United Kingdom, in the Europe region.
How does The Property Redress Scheme make money?
Two revenue lines are on record. Business Membership Fees are the primary driver. The others are consumer Complaint Resolution Services.
Who are The Property Redress Scheme's main competitors?
Direct peers on record are mydeposits, The Property Ombudsman (TPO), Tenancy Deposit Scheme (TDS), Client Money Protect, Deposit Protection Service (DPS), Landlord Action and Total Landlord Insurance. Broad incumbents are Royal Institution of Chartered Surveyors (RICS), Ombudsman Services and Propertymark (NAEA Propertymark / ARLA Propertymark).
Does The Property Redress Scheme have an API?
No public API is recorded for The Property Redress Scheme.
What industry is The Property Redress Scheme in?
The Property Redress Scheme's product category is Alternative Dispute Resolution Services. Its primary akta.pro industry code is FSAEADAH, Claims Advocacy & Loss Recovery Services. Its NAICS code is 524291 and its SIC code is 8111.