Itelco “cloud Pbx - Broadband & Voip”

What Itelco “cloud Pbx - Broadband & Voip” does

iTelco (legally iTELCO LIMITED) is a privately held New Zealand-headquartered telecommunications and managed-IT provider, founded by two partners with combined experience spanning more than 20 years in networking and ICT. The company delivers a cloud-first communications stack anchored on its iCloud PBX platform (Basic and Pro tiers) and complemented by the iConnex softphone/CRM module, SIP trunking, and mobile PABX applications that turn phones, laptops, tablets and PCs into unified-communication clients.

The product portfolio spans three core layers. Connectivity includes Fibre, VDSL and ADSL broadband plans, residential and business variants, plus mobile services delivered as an MVNO over the Spark New Zealand network (with Australia toll-free 1800/1300 resale). Telephony is delivered via iCloud PBX Pro and Basic, voice plans, toll-free numbers (0800, 0508, AU 1800/1300), SMS, and a Hardware-as-a-Service tier that bundles replacement Panasonic desk and cordless phones at NZ$75/person/month. Around this, iTelco offers managed IT services (24-hour remote support, managed security, infrastructure-as-a-service), network fitouts, ICT and security hardware (CCTV, access control, intercoms), web hosting, and software/web/app development services listed as 'coming soon'. The Spark MVNO relationship and the company's own multi-homed IP address space with automatic failover are the principal technical anchors.

Commercially, iTelco operates a direct-to-consumer and direct-to-SMB model with self-service signup, prepay monthly billing, no contracts on most plans, and a separate reseller/white-label channel that lets IT and phone providers rebrand the full stack as their own. Target buyers span residential customers, SMBs (primary focus), enterprises needing managed IT, and verticals including call centres, medical offices, retail, hospitality and farming, with operations in New Zealand and Australia and headquarters in Albany, Auckland.

Name

Itelco “cloud Pbx - Broadband & Voip”

Legal name

iTELCO LIMITED

Website

https://itelco.nz

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

11–50 employees

Short description

iTelco (iTELCO LIMITED) is a privately held New Zealand-based telecommunications and managed-IT provider delivering cloud PBX, VoIP, broadband, mobile (MVNO on Spark), and HaaS to SMBs, residential customers, and white-label reseller partners across New Zealand and Australia.

Ownership category

akta.pro rank

Product category

Cloud Communications & Telecommunications Services

NAICS

Telecommunications Resellers (517121), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Computer Systems Design and Related Services (54151)

SIC

Services-Telephone Interconnect Systems (7385), Telephone Communications (No Radiotelephone) (4813), Services-Management Services (8741)

akta.pro primary industry

Cloud PBX & Hosted Telephony (HDAIAHAB)

akta.pro secondary industry

VoIP Access & ITSP Services (HDAIAHAD)

Keywords

• Cloud PBX services
• VoIP telecommunications
• Business broadband
• SIP trunking
• Managed IT services

Headquarters

HQ city

Auckland

HQ country

New Zealand

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Infrastructure, Technology or R&D

Revenue model

1. Cloud PBX/Voice Plans: Monthly subscription fees for cloud PBX services including Basic ($8.50/line), Pro ($25.00/person), and HaaS ($75.00/person) tiers. Also includes toll-free number services (0800 at $20/line, 0508 at $15/line, Australia 1800/1300 at $35/line). Billed monthly in advance on prepay basis.
2. Broadband Services: Monthly subscription fees for internet services including Fibre (up to $114.43/month for 1000/500 Mbps), VDSL ($60.97-$70.97/month), and ADSL ($60.97-$70.97/month) plans. Billed monthly in advance on prepay basis.
3. Mobile Services: Monthly mobile plans ranging from $10-$70/month for voice and data packages. Services provided via Spark Mobile Network as MVNO. Billed monthly in advance.
4. Hardware as a Service (HaaS): Monthly rental of VoIP phones and hardware with no upfront cost, included firmware updates, and full replacement of hardware. Monthly cost bundled into HaaS tier at $75.00/person.
5. Hardware Sales: Sale of office phones, cordless phones, security cameras, and related hardware equipment. Panasonic phones including HDV230, HDV330 desk phones and KXTGP600 cordless phones.
6. Managed IT Services: 24-hour remote support, managed security services, onsite support, managed voice and telco services, infrastructure as a service. Provided by New Era Technology. Single invoice approach covering security, helpdesk, Microsoft Software and more.
7. IT Services: Professional services including network fitouts, ICT and security products (cables, intercom, access control, surveillance), software development, web development, app development, and managed IT services.
8. Reseller Program: IT providers and phone providers can become re-sellers, branding services under their own company name. Allows partners to become TELCO providers without large overheads, adding extra revenue stream.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels3 records

Core offering

iTelco is a New Zealand telecommunications provider selling cloud-hosted VoIP and Cloud PBX phone systems (iCloud PBX Basic and Pro), the iConnex CRM/softphone application, broadband internet (Fibre, VDSL, ADSL), mobile plans as an MVNO on the Spark network, Voice Plans with toll-free numbers, Hardware as a Service (HaaS), and managed IT services including network fitouts and ICT/security products. Services are delivered via subscription billed monthly in advance on a no-contract prepay basis to businesses and consumers across New Zealand and Australia, with a white-label reseller program for IT providers and phone providers.

Product overview

iTelco is a New Zealand telecommunications provider offering a unified portfolio of cloud-based communication and IT services. The core offering centers on iCloud PBX (available in Basic and Pro tiers) as the flagship cloud phone system, complemented by the iConnex softphone/CRM integration solution. Additional products include Business and Residential Broadband (Fibre/VDSL/ADSL), Mobile Plans (MVNO powered by Spark), Voice Plans (Regional and Toll Free lines), Hardware as a Service, SMS, Web Hosting, and managed IT services including network fitouts, software/web/app development, and ICT security solutions. The company operates as a cloud-first provider using VoIP technology to deliver scalable, multi-location communication solutions for businesses.

Differentiator

Problem solved

Functional benefit

Brands

• iConnex: A softphone PBX software that turns mobile phones, laptops, tablets, PCs and standard VoIP phones into communication clients. Includes features such as call queues, system integrations, reporting, voice to text, voicemail, hunt groups, auto attendant, call recordings, and business hours management.
• iCloud PBX
• iCloud Pbx Pro
• iCloud Pbx Basic
• iConnex CRM

Products and services

• iCloud PBX Pro Full-featured cloud-based PBX phone system with advanced call management including auto attendant, call queuing, hunt groups, call recording, IVR, conferencing, fax to email, voicemail to email, call parking, remote call back, BLF, SIP peering, network redundancy, and support for up to 10 call centre agents. Targeted at businesses and call centres in New Zealand and Australia.
• iCloud PBX Basic Entry-level cloud PBX providing basic VoIP features including call forwarding, do not disturb, voicemail service, voicemail to email, and network call forward for power/internet outage scenarios. Targeted at small businesses needing affordable hosted telephony.
• iConnex CRM / Softphone Softphone and CRM integration solution that turns mobile phones, laptops, tablets, PCs and standard VoIP phones into unified communication clients. Includes call queues, system integrations, reporting, voice to text, voicemail, hunt groups, auto attendant, call recordings, and business hours management for the modern workplace.
• Business Broadband Business internet connectivity solutions including Fibre (Fibre 1000/500, Fibre 500/500), VDSL, and ADSL options with both unlimited and capped data plans, free Private IP, and no contract terms. Targeted at SMB and enterprise customers.
• Residential Broadband Home internet services including Fibre, VDSL, and ADSL connections with unlimited and capped data plan options. Targeted at residential consumers and households.
• Mobile Plans Mobile voice and data plans delivered as an MVNO powered by the Spark Mobile Network. Plans include Voice + 50GB ($70), Voice + 8GB ($50), Voice + 3GB ($40), Voice + Slow Data ($30), and data-only options ($10-$40) with unlimited NZ and AU calls and texts.
• Hardware as a Service (HaaS) Rental model for VoIP phones and hardware with no contracts, full replacement coverage, up-to-date firmware, and flexible scaling as businesses grow. Bundled at $75/person/month and includes full Cloud PBX features plus Calling Pack of 500 minutes per user.
• Voice Plans VoIP voice plans including Regional Lines (Basic at $8.50/line, Pro at $25/person/line, HaaS at $75/person/line) and Toll Free Lines (0800 from $20/line, 0508 from $15/line, Australia 1800/1300 from $35/line). Free number porting, voicemail to email, and reduced calling rates included.
• Mobile PABX Mobile-based business phone solution that allows users to make and receive business calls using a mobile app with premium PABX features, enabling business communications on the go.
• Managed IT Services 24-hour remote support, managed security services, onsite support, managed voice and telco services, infrastructure as a service, and a single-invoice approach covering security, helpdesk, Microsoft software and more. Provided in partnership with New Era Technology. Targeted at enterprise customers needing consolidated IT support.
• Network Fitouts Network installation and fitout services including network data cabling, access control installation, VoIP telephone systems, PABX telephone systems, business grade internet, CCTV solutions, and lighting control systems for commercial sites.
• ICT & Security ICT and security products covering entry to enterprise solutions including access control, data products, accessories, entry systems, alarms, hotel access automation, intercoms, cable, surveillance, and CCTV equipment.

Segments9 records

Ideal customer profiles6 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Two partnerships are on record, tiered core.

• Spark New Zealand Trading LimitedcoreTechnology or IntegrationiTelco operates as a Mobile Virtual Network Operator (MVNO) powered by the Spark Mobile Network. Mobile services are provided via upstream providers using the Spark network infrastructure. Spark New Zealand Trading Limited has no liability to iTelco customers in connection with Mobile Services. This is the core network infrastructure partnership enabling iTelco's mobile service offerings.
• IT Providers and Phone Providers (Reseller Program)coreChannel Partner/ Reseller/ DistributorIT providers and phone providers can become resellers of iTelco services. Partners can brand services under their own company name, effectively becoming a TELCO provider without the big overheads. This allows partners to add an extra revenue stream to their business. Services can be branded under the partner's company name.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• One NZ (Vodafone NZ): Major NZ mobile and broadband incumbent serving consumer, SMB, and enterprise segments. Competes with iTelco across broadband and mobile in the same SMB market.
• 2degrees: New Zealand mobile and broadband carrier with SMB and consumer offerings. Comparable as a broader incumbent in the same NZ connectivity market where iTelco competes.
• 8x8: Global cloud communications platform offering cloud PBX, UCaaS, and contact center for SMBs and mid-market. Comparable to iTelco on hosted voice/UCaaS category targeting SMBs.
• Spark New Zealand: Largest incumbent NZ telco providing mobile, broadband, and cloud voice services. Also the upstream MVNO network for iTelco's mobile offering, making it both a wholesale partner and a broad incumbent competitor.
• RingCentral: Global cloud UCaaS/Cloud PBX platform serving SMBs and enterprises with hosted voice, contact center, and messaging. Competes with iTelco on the cloud PBX product category internationally.

Direct peers

• Orcon: New Zealand broadband and telecommunications provider serving residential and SMB customers with fibre, VDSL, and voice services. Comparable to iTelco on NZ broadband distribution and SMB focus.
• Slingshot: New Zealand ISP offering broadband and voice services to consumers and small businesses. Comparable to iTelco on NZ broadband/voice product mix and SMB channel.
• Voyager Internet: NZ-focused broadband, fibre, and business telecommunications provider. Comparable to iTelco on NZ SMB-targeted internet and voice services.
• MyNetFone: Australian business VoIP and cloud PBX operator offering hosted telephony, SIP trunking, and internet services to SMBs. Comparable to iTelco on product mix and trans-Tasman SMB targeting.
• 2talk: New Zealand-based VoIP and cloud PBX provider serving SMBs with hosted telephony and SIP trunking. Directly comparable on geography, target segment, and product category to iTelco.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Itelco “cloud Pbx - Broadband & Voip”