Goodguys Gmbh
Goodguys GmbH is a Vienna-based AI software company founded in 2021 that builds AI-Concierge, a modular chatbot platform providing controllable knowledge access, request qualification, and cross-channel digital assistance to DACH-region tourism boards, public administrations, and SMEs.
- Company typePrivate
- Founded2021
- HeadquartersVienna, Austria
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
What Goodguys Gmbh does
Goodguys GmbH is an Austrian private limited company (GmbH) founded in 2021 and headquartered in Vienna. The company develops AI-Concierge, a modular AI chatbot platform for digital assistance across websites, voice, and email channels. The product is built on four core modules — Knowledge Access, Interaction & Control, Process Support, and Integrations & Systems — and is positioned as a controllable alternative to open-ended generative AI, operating on defined knowledge sources (websites, documents, structured data, Pimcore, XML/JSON/CSV, tourism platforms) with traceable source attribution, multilingual responses, and faceted search. The platform supports Cloud, On-Prem, and Hybrid deployment models and is extendable via a Voice/Telephone module, an Email Pipeline add-on, and a vertical-specialized solution called DentConnect for dental practices.
The company serves primarily DACH-region (Austria, Germany, Switzerland) customers across three vertical segments: Tourism & Destinations (e.g., Niederösterreich Tourismus managing 100,000+ content items, Alpbachtal, Kärnten Tourismus, SalzburgerLand, Österreich Werbung, Gsiesertal, Hansestadt Lübeck), Public Administration & Citizen Service (e.g., AMS, Stadt Klagenfurt, Stadt Villach, Standortmarketing Carinthia), and Companies & SMEs (notably ADLER for natural-language product search across a complex paints/coatings assortment). Revenue is generated through a two-phase subscription model — Discovery at 150 EUR/month (setup/testing/refinement, typically 2-3 weeks up to 6 months) and Production starting at 250 EUR/month (live operation with 500 Q&A included) — with usage-based add-ons for the Voice module (+150 EUR/month + 0.50 EUR per call) and project-based pricing for integrations.
Distribution is sales-led: a structured demo funnel prepares a tailored preview from the prospect's actual website before a call, followed by Discovery-phase commitment. The company supplements direct sales with a white-label/reseller model involving seven named partners (Aschauer IT, Consisto, Datasol, Ghost Company, Secur Data, Webwerk, Wedel) who resell AI-Concierge under their own brands across the DACH region. The core team is small (1-10 employees) and composed of physicists, computer scientists, and business informatics specialists with prior experience in AI for logistics, optimization, text recognition, document qualification, and generative AI. The company is privately held with no disclosed funding rounds or revenue figures.
Goodguys Gmbh firmographics
Firmographics- Name
- Goodguys Gmbh
- Legal name
- goodguys GmbH
- Website
- https://ai-concierge.com
- Company type
- Private
- Founded year
- 2021
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Goodguys GmbH is a Vienna-based AI software company founded in 2021 that builds AI-Concierge, a modular chatbot platform providing controllable knowledge access, request qualification, and cross-channel digital assistance to DACH-region tourism boards, public administrations, and SMEs.
- Ownership category
- akta.pro rank
Goodguys Gmbh industry classification
Industry- Product category
- Conversational AI Software
- NAICS
- Custom Computer Programming Services (541511), Computer Systems Design Services (541512), Computer Systems Design and Related Services (54151)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Programming Services (7371), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC)
- akta.pro secondary industries
- Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL), Workplace Automation & Self-Service (RPA for IT, Chatbots, Virtual Agents) (BPAEAIAI), AI & Automation in Customer Service (Chatbots, Agent Assist) (EDABACAO)
Keywords
Where Goodguys Gmbh is headquartered
LocationHeadquarters
- HQ city
- Vienna
- HQ country
- Austria
- HQ region
- Europe
Offices1 record
Markets served
Goodguys Gmbh business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales
Revenue model
- AI-Concierge Core Product (Discovery Phase): Discovery phase for setup, testing and refinement. Priced at 150 EUR/month excl. VAT. Typically 2–3 weeks, maximum 6 months. Price-relevant from project commitment onward, not during initial orientation call.
- AI-Concierge Core Product (Production Phase): Production phase for approved live operation. Starting at 250 EUR/month excl. VAT, entry at 500 questions/answers per month with a 10% fair-use exclusion. Further tiers and larger volumes on request. Add-on Voice module at +150 EUR/month plus 0.50 EUR per call, with optional calendar provider integration at +20 EUR flat.
- Voice / Phone Module: Add-on module to AI-Concierge for phone-based first intake, routing, and spoken assistance. +150 EUR/month plus 0.50 EUR per call. Optional calendar provider integration at +20 EUR flat. Operating model for reception, service hotlines, appointment preparation, and routing.
- Email Pipeline Module: Add-on module connected to AI-Concierge channel logic for structured asynchronous email communication. Pricing follows email volume and operating mode (automatic, semi-automatic, or draft-with-approval).
- White-label / Reseller Model: Resellers own go-to-market and client relationships, can white-label the AI-Concierge, bill clients directly, and build a recurring offer under their own brand. The platform foundation and product logic remain centrally provided.
- Integration and Special Projects: Integrations, API connections, or special logic are priced per project. Creates early transparency without replacing a concrete project offer for specific setups.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Discovery Phase — setup, testing and refinement |
| Subscription | Monthly | Production Phase — live operation entry tier |
| Subscription | Monthly | Voice / Phone Module add-on |
| Subscription | Monthly | Email Pipeline add-on |
| Outcome Based/ Performance | Multi-year contract | Integration and special projects |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels5 records
Goodguys Gmbh product offering
Product offeringCore offering
Goodguys GmbH (operating under the trading name AI-Concierge) develops and sells a modular AI chatbot platform that combines controlled knowledge access, automated request qualification, and structured next-step preparation. The platform is delivered across web, voice/telephone, and email channels and is positioned for tourism boards, public administration, SMEs, and specialized vertical customers in the DACH region.
Product overview
Goodguys Gmbh offers the AI-Concierge platform — a modular AI chatbot system for digital assistance on websites and across channels. The portfolio consists of the AI-Concierge core platform (website chat with knowledge retrieval, request qualification, and next-step logic), supplemented by two add-on modules: the Voice/Telefonmodul (phone-based voice assistance with +150 EUR + usage pricing) and the Email Pipeline (structured email automation with volume-based pricing). A third offering, DentConnect, represents a vertical specialization for dental practices built on the same platform technology. All products share a common knowledge base, rule logic, and integration framework. Pricing follows a two-stage model: Discovery at 150 EUR/month and Production starting at 250 EUR/month (500 Q&A included).
Differentiator
Problem solved
Functional benefit
Brands
- AI-Concierge: Modular AI chatbot platform for websites combining knowledge access, request qualification, and next-step preparation for digital assistance.
- Voice module
- Email Pipeline
- DentConnect
Products and services
- AI-Concierge Platform
- Voice/Telefonmodul
- Email Pipeline
- DentConnect
Quantifiable outcome
- Fast answer delivery even with large and varied data base (100,000+ content items)
- +3 more outcomes
Companies that use Goodguys Gmbh
Customer profileNamed customers12 records
Segments5 records
Ideal customer profiles5 records
Goodguys Gmbh technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration10 records
AI capability8 records
Feature6 records
Goodguys Gmbh partnerships and signals
Strategic signalPartnerships
Seven partnerships are on record, tiered minor.
- Aschauer ITminorAschauer IT is a named partner/reseller of the AI-Concierge. Integrates AI-Concierge into existing offerings, client relationships, and digital services. Serves the Austrian market.
- ConsistominorConsisto is listed as a partner/reseller, integrating AI-Concierge into web agency services. Serves the South Tyrol (Südtirol) market.
- DatasolminorDatasol is a named partner/reseller of AI-Concierge, integrating the solution into existing digital services and client relationships.
- Ghost CompanyminorGhost Company is a named partner/reseller integrating AI-Concierge into existing digital service offerings and client portfolios.
- Secur DataminorSecur Data is a named partner/reseller of AI-Concierge, serving the Austrian market with digital service integration capabilities.
- WebwerkminorWebwerk is a named partner/reseller of AI-Concierge, integrating the solution into web agency services for the Austrian market.
- WedelminorWedel is a named partner/reseller of AI-Concierge, integrating the solution into digital service offerings and client relationships.
Scale indicators4 records
Expansion highlights6 records
Goodguys Gmbh competitors and assessment
Company assessmentBroad incumbents
- Genesys: Global cloud contact-center and customer experience platform with native AI virtual agents, voice bots, and agent assist. Adjacent competitor for the Voice module use cases (IVR-style intake, routing) that Goodguys targets in tourism and public-sector service desks.
- LivePerson: Established enterprise conversational AI and messaging platform serving large contact centers and digital customer service. Overlaps with AI-Concierge in chatbot-based customer service automation but at much greater scale and with broader global enterprise coverage.
- Sinch (Sinch Engage / Chatlayer): Global cloud communications provider offering conversational AI and messaging products for enterprises. Comparable in cross-channel chat/voice/email automation positioning, though serving a broader international enterprise base.
- Microsoft (Copilot Studio / Power Virtual Agents): Microsoft's enterprise conversational AI and agent platform within the Power Platform / Copilot ecosystem. A platform incumbent that Goodguys' enterprise and public-sector prospects may also evaluate as an alternative or complementary solution.
Emerging players
- Yellow.ai: Global conversational AI platform for customer support automation across chat and voice, with verticalized solutions. Comparable architecture to AI-Concierge (modular, multi-channel, knowledge-grounded), though operating at much larger scale.
- Chatfuel: Chatbot platform focused on website and messaging automation for SMEs and growth-stage businesses. Comparable in offering entry-priced website chatbot deployments, though more SME/marketing-leaning versus Goodguys' enterprise/government focus.
- DRUID AI: Romanian conversational AI platform focused on enterprise productivity and customer-service automation with multi-channel deployment. Comparable in targeting EU enterprise buyers and offering AI agent orchestration similar to AI-Concierge.
Direct peers
- Cognigy: Düsseldorf-based enterprise conversational AI platform for chat and voice automation, with agent assist, orchestration, and contact-center integrations. Most direct competitor to Goodguys in the DACH enterprise chatbot space, with overlapping target buyers in tourism, public sector, and B2B services.
- Userlike: Cologne-based customer messaging and chatbot platform for websites, with live chat, chatbots, and integrations. Direct peer in the DACH mid-market website chatbot segment, with overlapping SME and enterprise use cases.
- Parloa: Berlin-based AI platform for customer service automation across chat and voice channels, focused on enterprise contact centers. Comparable to Goodguys in conversational AI scope and DACH enterprise GTM, with similar module-based product positioning.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks7 records
Key highlights7 records
Customer concentration
Goodguys Gmbh social profiles
Digital presenceGoodguys Gmbh financial estimates
Financial estimateRevenue estimate
Valuation estimate
Goodguys Gmbh leadership team
Management profileNumber of profiles
Goodguys Gmbh funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Goodguys Gmbh M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Goodguys Gmbh
What does Goodguys Gmbh do?
Goodguys GmbH (operating under the trading name AI-Concierge) develops and sells a modular AI chatbot platform that combines controlled knowledge access, automated request qualification, and structured next-step preparation. The platform is delivered across web, voice/telephone, and email channels and is positioned for tourism boards, public administration, SMEs, and specialized vertical customers in the DACH region.
Is Goodguys Gmbh a public or private company?
Goodguys Gmbh is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Goodguys Gmbh founded?
Goodguys Gmbh was founded in 2021. It employs 1 to 10 people.
Where is Goodguys Gmbh based?
Goodguys Gmbh is headquartered in Vienna, Austria, in the Europe region.
How does Goodguys Gmbh make money?
Six revenue lines are on record. AI-Concierge Core Product (Discovery Phase) is the primary driver. The others are AI-Concierge Core Product (Production Phase), voice / Phone Module, email Pipeline Module, white-label / Reseller Model and integration and Special Projects.
Who are Goodguys Gmbh's main competitors?
Broad incumbents on record are Genesys, LivePerson, Sinch (Sinch Engage / Chatlayer) and Microsoft (Copilot Studio / Power Virtual Agents). Emerging players are Yellow.ai, Chatfuel and DRUID AI. Direct peers are Cognigy, Userlike and Parloa.
Does Goodguys Gmbh have an API?
No public API is recorded for Goodguys Gmbh.
What industry is Goodguys Gmbh in?
Goodguys Gmbh's product category is Conversational AI Software. Its primary akta.pro industry code is HDAAAFAC, Conversational AI Platforms (chat/voice bots, orchestration), with a secondary code of HDAAAFAL, Contact Center Speech AI (agent assist, IVR automation). Its NAICS code is 541511 and its SIC code is 7372.