Exact Abacus Ltd

What Exact Abacus Ltd does

Exact Abacus Ltd, trading as fulfilmentcrowd, is a UK-headquartered eCommerce fulfilment and third-party logistics provider founded in 1992 and based in Chorley. The company operates 16 warehouse locations across the United Kingdom, mainland Europe, the United States, and Australia, totalling more than 1.5 million square feet, and dispatches in excess of 3 million orders per year for a customer base of 250+ brands spanning consumer electronics, health, apparel, beauty, and home goods. Named customers include Carabao Energy and Ed Hardy, alongside a long tail of direct-to-consumer brands.

The operating model combines owned physical fulfilment infrastructure with a proprietary cloud-based warehouse management platform, built and maintained by an in-house software engineering team of more than 40 developers, drawing on 30+ years of accumulated R&D. The platform integrates natively with major eCommerce channels (Shopify, Amazon, TikTok Shop) and major parcel carriers (Royal Mail, DPD, Evri, UPS, FedEx, DHL), enabling automated order ingestion, label generation, rate-shopping, and inventory sync. A Forecasting & Analysis module is in beta, and a platform update scheduled for July 2026 is positioned around AI-driven features. The company also offers a carbon accounting reporting layer on top of operational data.

Revenue is generated from a combination of per-order pick, pack and dispatch fees, warehouse storage charges, value-added services such as kitting and returns handling, and software/subscription components embedded in the platform. Go-to-market targets direct-to-consumer and omnichannel brands seeking outsourced fulfilment with software-led visibility, ranging from scaling mid-market merchants to enterprise accounts. No external funding rounds have been disclosed, suggesting growth has been funded primarily from operating cash flow. Cyber Essentials Plus certification is held, signalling readiness for enterprise and regulated-sector clients.

Name

Exact Abacus Ltd

Legal name

fulfilmentcrowd Ltd

Website

https://www.fulfilmentcrowd.com

Company type

Private

Founded year

1984

Operating status

Operating

Headcount range

101–250 employees

Short description

Exact Abacus Ltd (fulfilmentcrowd) is a UK-headquartered eCommerce 3PL operating 16 warehouses across the UK, EU, USA, and Australia. It serves 250+ DTC and omnichannel brands with proprietary warehouse management software, native channel and carrier integrations, and value-added fulfilment services.

Ownership category

akta.pro rank

Product category

E-commerce Fulfilment Services

NAICS

Warehousing and Storage (493)

akta.pro primary industry

E-commerce Fulfillment & Omnichannel Logistics (Pick/Pack/Returns) (TLAIAAAD)

akta.pro secondary industry

Pick/Pack & Value-Added Warehouse Services (Kitting, Returns Prep) (CRAFAMAD)

Keywords

• E-commerce fulfilment services
• Third-party logistics
• Warehouse management platform
• Order fulfilment technology
• Global fulfilment network

Headquarters

HQ city

Chorley

HQ country

United Kingdom

HQ region

Europe

Offices5 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Third-Party Logistics Services: Provides eCommerce fulfilment services including storage, pick and pack, and shipping. Operates on a model offering scale and flexibility with instant app-based access to a global network of fulfilment centres.
2. Platform Access/SaaS: Provides access to the fulfilmentcrowd platform for managing operations across multiple fulfilment centres.
3. Bespoke Fulfilment Solutions: Tailored order fulfilment solutions for brands, including process engineering, complex system integration and workflow automation.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

Exact Abacus Ltd (trading as fulfilmentcrowd) provides technology-led third-party e-commerce fulfilment services, including warehousing, pick-and-pack, shipping, returns management, and cross-border logistics, delivered through a global network of 16 warehouses spanning 1.5M+ sqft in the UK, EU, USA, and Australia. The company's proprietary fulfilmentcrowd Platform integrates with major eCommerce channels and carriers to automate order, warehouse, and returns workflows for omnichannel brands. The company serves 250+ brands, dispatches 3M+ orders yearly, and has completed 600+ onboarding projects.

Product overview

fulfilmentcrowd is a unified platform-plus-modules architecture for global eCommerce fulfilment and third-party logistics. The core is the award-winning fulfilmentcrowd Platform, which serves as the central operating system connecting to multiple sales channels, warehouse locations, and carriers. Around this core, the company offers integrated modules including Channel Integrations (for connecting to Shopify, Amazon, TikTok, and other platforms), Warehouse Management, Order Management, Returns Management, Task Management, Purchasing Management, Delivery Assured, Custom Reporting, AI-powered Forecasting & Analysis (Beta), Inventory Planning, Carbon Accounting, and Support & Knowledge Base. The platform automates back-office processes, drives operational performance across 16+ warehouse locations with 1.5 million sq ft of space, and enables processing of 3M+ orders yearly. The company also offers sector-specific fulfilment services for Alcohol & Beverages, Beauty & Cosmetics, Chilled & Ambient Food, Clothing & Footwear, DIY & Garden, Health & Lifestyle, Homeware & Furniture, and Sports & Leisure sectors.

Differentiator

Problem solved

Functional benefit

Products and services

• fulfilmentcrowd Platform

Quantifiable outcome

• 99.7% SLA achieved throughout whole of 2024
• +5 more outcomes

Named customers10 records

Segments6 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration18 records

AI capability3 records

Feature6 records

Partnerships

Ten partnerships are on record, tiered core and minor.

• Fulfilment.nlcoreStrategic or Co-development PartnerDutch logistics specialists acquired by fulfilmentcrowd, expanding the company's presence in the Netherlands and European market.
• Inspire Youth ZoneminorOthersCharity partnership supporting youth development in the community.
• ShopifycoreTechnology or IntegrationPlatform integration enabling seamless Shopify brand fulfilment with effortless order management and processing.
• AmazoncoreTechnology or IntegrationIntegration for scalable fulfilment for Amazon stores, supporting multi-channel selling strategies.
• TikTokcoreTechnology or IntegrationIntegration enabling brands to fulfil TikTok Shop orders through the fulfilmentcrowd platform.
• Royal MailcoreTechnology or IntegrationCarrier integration for UK fulfilment services with access to Royal Mail delivery network.
• DHLcoreTechnology or IntegrationInternational carrier integration for global delivery services.
• DPDcoreTechnology or IntegrationCarrier integration for domestic and international delivery services.
• UPScoreTechnology or IntegrationCarrier integration for international shipping and logistics services.
• EvricoreTechnology or IntegrationUK carrier integration for domestic delivery services.

Scale indicators13 records

Recent moves5 records

Expansion highlights6 records

Direct peers

• ShipBob: US-headquartered tech-enabled 3PL offering e-commerce fulfilment with multi-warehouse coverage, WMS, and integrations with Shopify, Amazon, and other channels. Most directly comparable to fulfilmentcrowd on technology-led, omnichannel fulfilment for DTC and mid-market brands.
• Huboo: UK-based e-commerce fulfilment 3PL serving DTC brands across multiple UK and EU locations with proprietary technology. Closest UK geographic and segment peer to fulfilmentcrowd, targeting similar omnichannel growth-stage brands.
• James and James Fulfillment: UK-headquartered e-commerce fulfilment provider with international warehouse coverage and branded fulfilment technology. Direct competitor in the UK and EU for omnichannel DTC brands seeking outsourced pick/pack/ship.
• ShipMonk: US-based tech-enabled 3PL offering multi-channel fulfilment, WMS/OMS technology, and integrations with major e-commerce platforms. Comparable in operating model (proprietary software + warehouse network) and target customer base of omnichannel brands.

Broad incumbents

• Radial: Large e-commerce-focused fulfilment provider serving enterprise omnichannel retailers with multi-channel technology and integration services. Comparable on the omnichannel fulfilment value proposition for premium brands.
• Ryder System: Major North American contract logistics and supply chain provider with e-commerce fulfilment offerings through its dedicated e-commerce unit. Comparable at scale on warehouse operations and omnichannel support, but broader in scope.
• DHL Supply Chain: Global contract logistics arm of Deutsche Post DHL operating large-scale warehousing and fulfilment worldwide. A broad incumbent offering overlapping e-commerce and omnichannel fulfilment as part of a much wider logistics portfolio.
• FedEx (FedEx Fulfillment / Supply Chain): Global integrator with fulfilment, warehousing, and last-mile parcel services targeting e-commerce shippers. Overlaps with fulfilmentcrowd on parcel-based e-commerce fulfilment at larger scale and broader geographic reach.
• XPO Logistics: Large North American and European contract logistics provider with significant e-commerce fulfilment capabilities. Comparable as a broader incumbent player serving enterprise omnichannel customers, though not as tech-niche-focused.

Emerging players

• Fulfyld: Tech-enabled 3PL focused on e-commerce fulfilment for DTC and subscription brands with proprietary warehouse technology. Emerging peer with overlapping model, though smaller in geographic scale than fulfilmentcrowd.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@fulfilmentcrowd1563
• LinkedInlinkedin.com/company/fulfilmentcrowd
• Instagraminstagram.com/fulfilment_crowd
• Xx.com/fulfilmentcrowd
• Facebookfacebook.com/JoinFulfilmentCrowd

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries1 record

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Exact Abacus Ltd