curena

What curena does

Curena AG is a Zürich-based, 100%-owned subsidiary of the Swiss Red Cross (Verein Schweizerisches Rotes Kreuz), operating a 24/7/365 emergency call and service center since 2008. The company serves approximately 15,000 emergency-call subscribers of the Swiss Red Cross and more than 3,000 additional individuals through partner arrangements, with empathetic dispatchers trained to handle emergencies involving elderly and vulnerable populations. Curena operates bilingually (German and French) and provides individualized emergency response protocols that include subscriber-specific medical conditions, allergies, key safe codes, and living wills transmitted to first responders.

The company operates three core service lines: Notruf Service (24/7 emergency call center with redundant infrastructure), Notruf Technik (evaluation, procurement, rental, and operation of emergency devices and accessories), and Call Center Service (24/7 telephone switchboard with customer-specific processes). Its technology stack integrates IoT devices — emergency watches (Limmex, DOMO GO, aidwatch), home alert systems (CARU care, Sedimentum, smartangel), and lone-worker apps (FLINK Safety) — with GPS-based location services, CRM platforms for participant data, and software integrations (enovation group, Skyresponse, Avantic AG). Curena does not expose a public API or SDK and has no disclosed AI/ML components.

Revenue is generated through subscription and recurring fees from B2B clients (care organizations, insurance firms, healthcare providers, employers with lone workers), supplemented by hardware sales/rentals and managed call center services. Go-to-market combines direct sales to organizational clients with a channel model routed through an extensive partner ecosystem of device manufacturers, software vendors, and connectivity providers. Curena is expanding geographically with a planned second operational site in Biel/Bienne and is broadening its addressable market into occupational lone-worker safety via its FLINK Safety partnership.

Name

curena

Legal name

Curena AG

Website

https://curena.ch

Company type

Private

Founded year

2008

Operating status

Operating

Headcount range

11–50 employees

Short description

Curena AG, a 100%-owned subsidiary of the Swiss Red Cross, operates a 24/7 emergency call center in Zürich serving ~18,000 end customers via B2B partnerships with care organizations, insurers, employers, and IoT device vendors across Switzerland.

Ownership category

akta.pro rank

Product category

Emergency Call Center Services

NAICS

Services for the Elderly and Persons with Disabilities (62412), Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Home Health Care Services (8082), Services-Health Services (8000)

akta.pro primary industry

Elderly/Frail & Assisted Living Connected Care (PERS/Fall Detection) (HLACAFAE)

akta.pro secondary industries

Fall Detection & Automatic Alert Monitoring Services (HSAHAHAC), Fall Detection, Safety & Emergency Response (PERS, Smart Home Health Sensors) (HLAHACAG)

Keywords

• Emergency call center
• Personal emergency response
• Lone worker protection
• Telecare monitoring
• Alarm dispatch services

Headquarters

HQ city

Zürich

HQ country

Switzerland

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Emergency Call Center Services: Curena operates a 7x24 emergency call center receiving and processing emergency calls for B2B clients. Revenue is generated through service fees charged to organizations (care companies, insurance firms, healthcare providers) who offer emergency response services to their end customers.
2. Emergency Technology Solutions: Evaluation, procurement, and operation of emergency devices and solutions for customers. Includes rental and sale of emergency devices and accessories to partner organizations and end customers.
3. Call Center Services: 24/7 telephone reception services for businesses and organizations, handling calls on behalf of clients according to customer-specific processes and procedures. Can be used for emergency hotlines or general after-hours phone coverage.

Go-to-market motion2 records

Distribution channels3 records

Marketing channels4 records

Core offering

Curena AG operates a 7x24/365 emergency and service call center delivering Notruf Service (empathetic dispatcher-led personal emergency response for elderly and vulnerable populations), Notruf Technik (evaluation, procurement, and operation of emergency devices), and Call Center Service (24/7 telephone switchboard with customer-specific processes). It serves as the emergency monitoring and dispatch backend for Swiss Red Cross subscribers and for partner-manufactured IoT devices including emergency watches, home alert systems, and lone-worker apps.

Product overview

Curena operates as a unified emergency response and call center services company with three core services: Notruf Service (24/7 emergency call center with empathetic dispatchers), Notruf Technik (emergency device evaluation, procurement, and management), and Call Center Service (24/7 telephone switchboard). The company serves as a subsidiary of the Swiss Red Cross, connecting to end customers through partner emergency devices including FLINK Safety (lone worker protection), Rotkreuz-Notruf, Limmex emergency watches, CARU care home systems, DOMO GO watches, smartangel vital monitoring devices, aidwatch smartwatches, and Sedimentum contactless monitoring. The ecosystem integrates both service delivery and compatible emergency technology solutions.

Differentiator

Problem solved

Functional benefit

Products and services

• Notruf Service 24/7 emergency call center service staffed by empathetic dispatchers specialized in personal emergency response for seniors and individuals with special needs. Handles incoming alarms from partner devices, coordinates with contact persons, and dispatches emergency services such as rescue, police, or family contacts. Includes individualized emergency response protocols storing participant medical information.
• Notruf Technik Emergency technology solutions service that evaluates, procures, and operates emergency devices and equipment for clients. Includes rental and sale of emergency call devices and accessories with managed services, leveraging Curena's deep technical knowledge of supplier and partner products.
• Call Center Service 24/7 telephone switchboard service with customer-specific processes and procedures. Handles calls on behalf of clients during office hours or for continuous 7x24 coverage, including emergency hotlines and general after-hours phone coverage.

Quantifiable outcome

• ~18,000 total people served (15,000 Swiss Red Cross customers + 3,000+ additional individuals)
• +2 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Six partnerships are on record, tiered core and flagship.

• FLINK SafetycoreTechnology or IntegrationLone worker protection solution that automatically detects accidents when workers are alone. Curena receives automated emergency alerts including GPS location and coordinates rescue dispatch to the accident location. This is a key partnership for Curena's expansion into occupational safety services.
• Rotkreuz-Notruf (Swiss Red Cross Emergency Service)flagshipStrategic or Co-development PartnerThe core Swiss Red Cross emergency alert service established in 1983. Curena provides the monitoring and dispatch services for approximately 15,000 Red Cross emergency subscribers. This is the company's flagship and largest service relationship, leveraging the parent organization's brand and customer base.
• LimmexcoreTechnology or IntegrationSwiss emergency watch manufacturer whose devices work across 20+ European countries. Curena provides 24/7 monitoring services for Limmex emergency watch customers in Switzerland, receiving button-press alerts and coordinating emergency response.
• CARU carecoreTechnology or IntegrationHome emergency alert system with elegant design, contactless installation, fall sensor, and voice activation. Curena monitors CARU care devices and dispatches appropriate response when alerts are triggered.
• DOMO GOcoreTechnology or IntegrationDigital watch for emergency situations with GPS and two-way communication. Curena receives alerts from DOMO GO devices and connects wearers with trained emergency dispatchers who can coordinate rescue services.
• SedimentumcoreTechnology or IntegrationContactless emergency alert service for independent living. Sedimentum's smart monitoring solutions integrate with Curena's dispatch services for Swiss customers seeking non-wearable emergency detection.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Tunstall Healthcare: UK-headquartered global leader in telecare and telehealth, providing both devices and 24/7 monitoring services to elderly and vulnerable populations. Operates a directly comparable B2B2C model with central monitoring stations serving multiple country markets, making it the most structurally similar large peer to Curena.
• Attentive: Belgian/European telecare and remote monitoring provider offering both devices and monitoring services to elderly and vulnerable populations. Comparable to Curena in offering integrated PERS solutions to care organizations, and is also a current device partner of Curena.
• Careium: European PERS and telecare provider (formerly Doro Care) with its own monitoring platforms and device integrations across multiple countries. Closest comparable to Curena in business model (B2B monitoring backend for telecare devices serving elderly populations), and also an existing device partner of Curena — meaning it competes in adjacent markets where it operates its own monitoring.
• Skyresponse AB: Swedish alarm handling and response management platform serving safety and care providers. Curena is a customer/integrator of Skyresponse, and Skyresponse competes with Curena in providing the alarm management software layer for PERS and lone-worker devices in adjacent European markets.

Broad incumbents

• Vivint: US smart home and security provider that has added personal safety and emergency response offerings. Comparable as a broader smart-home incumbent expanding into the elderly emergency response space that Curena specializes in.
• ADT Inc. Large US-listed security and home alarm provider that has expanded into medical alert and personal emergency response offerings. Represents the broader incumbent competitor archetype that combines home security infrastructure with PERS capabilities at greater scale than Curena.
• Bosch Healthcare Solutions: Division of Bosch offering healthcare monitoring, connected care, and patient monitoring technologies, including PERS-related solutions. Competes with Curena at a broader scale and with deeper technology resources across European healthcare markets.

Regional players

• LifeStation: Established US-based PERS provider offering medical alert systems with 24/7 monitoring for elderly and at-risk individuals. Comparable core business model to Curena's Notruf Service, but operates only in North America.
• Medical Guardian: Leading US-based PERS provider offering in-home and mobile emergency monitoring devices and24/7 monitoring services to elderly customers. Operates the same core PERS-plus-monitoring business model as Curena, but serves a different geographic market with no presence in Switzerland.
• Verisure: Europe's largest professionally monitored home security provider (operated by Securitas Direct) with growing eldercare and personal safety alarm offerings. Comparable as a monitored-emergency-services provider, but focused on broader security rather than the specialized elderly PERS niche Curena occupies.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/curena-ag

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about curena