Intrust IT
Intrust IT is a Cincinnati-based, 100% employee-owned managed IT services provider delivering outsourced and co-managed IT support, cybersecurity, cloud, and AI advisory services to SMB and mid-market clients across Ohio and Tennessee.
- Company typePrivate
- Founded-
- HeadquartersCincinnati, United States
- Headcount—
- GTM typeB2B
- OfferingServices
What Intrust IT does
Intrust IT is a Cincinnati-headquartered managed IT services provider operating across Ohio (Cincinnati, Centerville/Dayton, Columbus) and Tennessee (Nashville/Brentwood), serving small-to-mid-market businesses across nine verticals including banking, healthcare, manufacturing, government, professional services, construction, distribution, and nonprofit. Its core service offering is split between two flagship packages: CompleteCare, a fully outsourced managed IT partnership covering IT support, cybersecurity, and cloud computing, and EnterpriseCare, a co-managed model that supplements internal IT teams with ongoing support, project upgrades, and advanced cybersecurity protection.
The company's technical stack is anchored in the Microsoft ecosystem (Microsoft 365, Microsoft Intune, Microsoft Teams Voice) and is differentiated operationally by a 24/7/365 Security Operations Center (SOC) staffed by certified engineers, alongside business continuity, disaster recovery, vulnerability assessment, phishing and ransomware response, CMMC compliance, and enterprise password management capabilities. Intrust IT markets an AI Solutions for Business line and an AI Implementation Roadmap, but these offerings are positioned as client-facing AI advisory and tool deployment rather than proprietary AI model development. The company holds over 100 active technical certifications across its team, has operated for more than 30 years, and reports a 99% client satisfaction rating sustained since 2016.
Intrust IT generates revenue through recurring managed services contracts, subscription-based cybersecurity offerings, project-based custom IT work, and cloud migration services, with pricing handled via quote rather than published rates and explicitly no long-term contract requirements. The company became employee-owned through an ESOP in 2019, achieved 100% employee ownership in 2025, and operates as a subsidiary of 3LS Inc. Distribution is executed through direct field sales, inside sales, and SEO/content-driven inbound marketing targeting the regional Ohio-Tennessee footprint.
Intrust IT firmographics
Firmographics- Name
- Intrust IT
- Legal name
- Intrust IT
- Website
- https://intrustgroup.com
- Company type
- Private
- Operating status
- Operating
- Short description
- Intrust IT is a Cincinnati-based, 100% employee-owned managed IT services provider delivering outsourced and co-managed IT support, cybersecurity, cloud, and AI advisory services to SMB and mid-market clients across Ohio and Tennessee.
- Ownership category
- akta.pro rank
Intrust IT industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Systems Design Services (541512), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821), Security Systems Services (except Locksmiths) (561621)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Network Performance Management & Observability Services (BPAEAEAH)
Keywords
Where Intrust IT is headquartered
LocationHeadquarters
- HQ city
- Cincinnati
- HQ country
- United States
- HQ region
- North America
Offices3 records
Markets served
Intrust IT business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales
Revenue model
- Managed IT Services: Recurring managed IT services providing fully outsourced IT support, including network management, helpdesk, system patching, and infrastructure management. Offered via CompleteCare and EnterpriseCare plans with no long-term contracts.
- Cybersecurity Services: Cybersecurity protection including SOC monitoring, vulnerability assessments, phishing prevention, ransomware response, enterprise password management, and CMMC compliance. Sold as part of managed IT packages or standalone.
- Cloud Services and Migration: Cloud migration and cloud management services helping clients migrate to and optimize cloud infrastructure for increased productivity and reduced downtime.
- Custom IT Projects: Turnkey IT project delivery including custom implementations, infrastructure upgrades, and technology deployments on a project basis.
Go-to-market motion1 record
Distribution channels3 records
Marketing channels8 records
Intrust IT product offering
Product offeringCore offering
Intrust IT is a managed IT services provider based in Cincinnati, Ohio, that delivers Managed IT, Cybersecurity, Cloud, and AI Solutions primarily to small and mid-market businesses in Ohio and Tennessee. The firm operates as a subsidiary of 3LS Inc and is structured as a 100% employee-owned company via an ESOP.
Product overview
Intrust IT offers a unified portfolio of managed IT services centered around IT support, cybersecurity, and cloud computing. The core offerings include CompleteCare Managed IT Services (fully outsourced IT partnership) and EnterpriseCare Co-Managed IT Services (supplementing internal IT teams). Supporting modules include AI Solutions for Business, Cloud Services, Custom IT Projects, Cyber Security Services, a 24/7/365 Security Operations Center (SOC), Business Continuity and Disaster Recovery, Vulnerability Assessment, CMMC Compliance Services, Microsoft 365 Solutions, Phishing Prevention, Ransomware Response, and Enterprise Password Management. The company operates as a 100% employee-owned business serving clients in Cincinnati, Columbus, Dayton, and Nashville regions.
Differentiator
Problem solved
Functional benefit
Products and services
- Managed IT Outsourced IT management service for small and mid-market businesses in Ohio and Tennessee.
- Cybersecurity Cybersecurity services for small and mid-market businesses.
- Cloud Services Cloud solutions for small and mid-market businesses.
- AI Solutions AI solutions for small and mid-market businesses.
Quantifiable outcome
- 99% Client Satisfaction Rating achieved every year since 2016
- +3 more outcomes
Companies that use Intrust IT
Customer profileNamed customers5 records
Segments9 records
Ideal customer profiles1 record
Intrust IT technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature5 records
Intrust IT partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- 3LS Incparent companyIntrust IT is a subsidiary of 3LS Inc, operating as part of the 3LS company group. 3LS Inc is the parent company providing corporate structure and ownership for the Intrust IT managed services brand.
Scale indicators6 records
Recent moves8 records
Expansion highlights5 records
Intrust IT competitors and assessment
Company assessmentRegional players
- ZAG Technical Services: West Coast-based managed IT and cybersecurity provider serving agriculture, manufacturing, and other verticals. Comparable in managed IT, cybersecurity, and vertical specialization, but operates on the U.S. West Coast rather than Ohio/Tennessee.
- Centre Technologies: Texas-based managed IT services and cybersecurity provider serving mid-market clients with outsourced IT, cloud, and security offerings. Closely comparable service model and customer segment to Intrust, but operating in a different geography.
Direct peers
- NetGain Technologies: Cincinnati-based managed IT services and cybersecurity provider serving SMB and mid-market clients with outsourced IT, cloud, and security offerings. Directly comparable in geography, service mix, and target customer to Intrust IT.
- RK Technologies: Regional managed IT services and cybersecurity firm serving SMB and mid-market clients with outsourced IT, cloud, and security. Closely comparable in service offering, customer segment, and regional/government vertical emphasis to Intrust IT.
Broad incumbents
- Ntiva: National managed IT, cybersecurity, and cloud services provider with a 24/7 SOC and multi-state footprint. Comparable in core service lines (managed IT, SOC, cloud, cybersecurity) but operates at significantly larger national scale than Intrust.
- Cerium Networks: IT services and solutions provider offering managed services, cybersecurity, and cloud across multiple U.S. regions. Comparable in service portfolio and mid-market focus, with broader geographic reach than Intrust.
- Converge Technology Partners: Multi-national IT services and solutions provider offering managed services, cloud, cybersecurity, and infrastructure. Comparable in core managed IT and cybersecurity offerings, with significantly larger scale and broader footprint.
- ITSavvy: National IT services provider offering managed IT, cybersecurity, cloud, and infrastructure solutions to mid-market and enterprise clients. Overlaps with Intrust across managed IT, cloud, and cybersecurity, but with broader geographic coverage.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Intrust IT social profiles
Digital presenceIntrust IT compliance and trust
Trust signalCompliance4 records
Intrust IT financial estimates
Financial estimateRevenue estimate
Valuation estimate
Intrust IT leadership team
Management profileNumber of profiles
Intrust IT funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Intrust IT M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Intrust IT
What does Intrust IT do?
Intrust IT is a managed IT services provider based in Cincinnati, Ohio, that delivers Managed IT, Cybersecurity, Cloud, and AI Solutions primarily to small and mid-market businesses in Ohio and Tennessee. The firm operates as a subsidiary of 3LS Inc and is structured as a 100% employee-owned company via an ESOP.
Is Intrust IT a public or private company?
Intrust IT is a private company. It is classified as management employee owned and is currently operating.
When was Intrust IT founded?
Intrust IT was founded in -1.
Where is Intrust IT based?
Intrust IT is headquartered in Cincinnati, United States, in the North America region.
How does Intrust IT make money?
Four revenue lines are on record. Managed IT Services are the primary driver. The others are cybersecurity Services, cloud Services and Migration and custom IT Projects.
Who are Intrust IT's main competitors?
Regional players on record are ZAG Technical Services and Centre Technologies. Direct peers are NetGain Technologies and RK Technologies. Broad incumbents are Ntiva, Cerium Networks, Converge Technology Partners and ITSavvy.
Does Intrust IT have an API?
No public API is recorded for Intrust IT.
What industry is Intrust IT in?
Intrust IT's product category is Managed IT Services. Its primary akta.pro industry code is BPAEAEAH, Network Performance Management & Observability Services. Its NAICS code is 541512 and its SIC code is 7370.