What arrival app does

Arrival App is a bootstrapped, founder-owned SaaS that provides a virtual check-in system for professionals operating shared waiting rooms, with primary use cases in mental health practices, group therapy offices, and other small professional services. The product runs as a browser-based kiosk on iPads or tablets, presenting a customizable Welcome Screen where visitors tap a practitioner's name or scan a QR code to fire a time-stamped SMS notification through Twilio to that practitioner's phone. The system is explicitly designed to be anonymous, collecting no personal information from visitors, and the company disclaims HIPAA Business Associate status in its Terms of Service.

The underlying platform is lightweight: Live Mode displays the public-facing Welcome Screen using iOS Guided Access for kiosk lockdown, while Preview Mode provides administrative configuration for team members, welcome messages, and subscription management. The company relies entirely on third-party SaaS infrastructure, including Twilio for SMS, Stripe for subscription billing, Mailgun for transactional email, Kit for marketing, and Abstract API for device geolocation. There is no public API, no SDK, and no mobile application.

The business model is a self-serve product-led growth motion: customers discover the product through the website and social channels, sign up for a 14-day free trial that auto-converts to a paid subscription, and manage their own onboarding. Revenue comes from three monthly/annual subscription tiers ($12.99 to $24.99 per month, or $11.08 to $21.25 per month billed annually) differentiated by monthly check-in allowance (200 to 1000+), with all tiers including unlimited team members and no contract commitment. The company is privately held, incorporated in California as Arrival App, Inc., with no disclosed funding rounds, no parent company, and no institutional investors evidenced in the available data.

Name

arrival app

Legal name

Arrival App, Inc.

Website

https://arrivalapp.com

Company type

Private

Operating status

Operating

Short description

Arrival App is a bootstrapped SaaS that lets professionals in shared waiting rooms—primarily therapists and counselors—receive anonymous SMS notifications when visitors tap their name on a tablet-based Welcome Screen, sold via self-serve subscriptions priced $12.99 to $24.99 per month.

Ownership category

akta.pro rank

Product category

Visitor Management Software

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Reception, Front Desk & Visitor Management (IMAIALAB)

Keywords

• Virtual check-in software
• Visitor management system
• Waiting room check-in
• SMS arrival notifications
• Tablet kiosk check-in

Headquarters

HQ city

Covina

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Operations, Marketing or Sales, Personnel

Revenue model

1. Subscription - Monthly/Annual Plans: Recurring subscription revenue from three pricing tiers based on monthly check-in allowance. Plans range from 200 to 1000+ check-ins per month with prices from $12.99 to $24.99 monthly. Annual billing offers 15% discount. Auto-renewal with no contract commitment.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels5 records

Core offering

Arrival App is a SaaS virtual check-in system that lets visitors in a professional's waiting room tap their practitioner's name on a customizable Welcome Screen displayed on an iPad or tablet. Each tap triggers a time-stamped SMS notification delivered to the practitioner's phone via Twilio, eliminating the need for a receptionist, sign-in sheets, or expensive call-light hardware. The platform includes Live Mode (public kiosk display) and Preview Mode (admin configuration) with QR code contactless check-in and completely anonymous visitor interaction.

Product overview

Arrival App is a unified SaaS virtual check-in system designed for professionals in shared waiting rooms. The core product consists of the Arrival App platform with two operational modes: Live Mode (displays the Welcome Screen to visitors on mounted tablets) and Preview Mode (administrative interface for configuration). Visitors check in by tapping a practitioner name on the Welcome Screen, triggering an SMS notification to that practitioner. The service is offered through three subscription tiers (Just Starting, For Small Spaces, For Larger Spaces) differentiated by monthly check-in allowances, all including unlimited team members.

Differentiator

Problem solved

Functional benefit

Products and services

• Arrival App

Named customers5 records

Segments3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Feature6 records

Partnerships

Three partnerships are on record, tiered core.

• StripecoreTechnology or IntegrationThird-party payment processor for handling credit/debit card transactions and subscription billing. Stripe processes all payment method information in accordance with its privacy policy.
• TwiliocoreTechnology or IntegrationText message delivery service for sending SMS/MMS arrival notifications to practitioners. Uses automatic telephone dialing technology, artificial voice, and pre-recorded voice capabilities.
• MailguncoreTechnology or IntegrationEmail delivery service for transactional and marketing emails sent to users.

Scale indicators1 record

Recent moves6 records

Expansion highlights4 records

Direct peers

• Greetly: Visitor management app with iPad check-in and SMS/email host notifications. Targets SMBs and coworking spaces with similar simple, self-service check-in workflows.
• SwipedOn: Visitor management software using iPad kiosks with staff notifications. Comparable product offering for SMB and mid-market office visitor management.
• Sine Group: Visitor management and contractor check-in SaaS. Provides iPad-based visitor sign-in with SMS/email notifications, competing in the same SMB and mid-market office check-in category.
• iLobby: Visitor management system with iPad kiosks. Offers visitor check-in, host notifications, and badge printing, overlapping with Arrival App's core functionality for office waiting areas.
• The Receptionist: Visitor check-in and management software for offices. Direct competitor offering iPad-based visitor sign-in with SMS notifications to hosts, serving very similar SMB and professional services target customers.
• Envoy: Visitor management platform for offices. Comparable iPad-based check-in flow with host notifications, though Envoy focuses more on enterprise and compliance features than Arrival App's SMB/vertical focus.

Broad incumbents

• SimplePractice: Leading practice management platform for mental health professionals. While broader than Arrival App, it serves the same primary customer segment and could expand into waiting room check-in functionality.
• Phreesia: Patient intake and check-in platform for healthcare providers. Operates at much larger scale across healthcare verticals, with self-service check-in workflows that overlap with Arrival App's mental health use case.
• Tebra (formerly PatientPop + Kareo): Healthcare practice management and patient experience platform. Larger player serving independent practices broadly; could bundle similar check-in functionality to compete.

Emerging players

• ClientPoint (formerly Output Messenger): Client engagement and waiting room management tools for professional services. Overlaps with Arrival App's anonymous check-in positioning for SMB professional offices.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/arrival-app
• Instagraminstagram.com/arrival.app

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about arrival app