dfw msp

What dfw msp does

DFW MSP (legally DFWMSP, LLC) is a Dallas-based managed IT services provider established in 2002, serving small and mid-sized businesses across the Dallas-Fort Worth metropolitan area, including Plano, Richardson, Frisco, and Addison. The company operates as a boutique MSP, offering a comprehensive portfolio that spans the eProActive Managed Service Plan (which functions as the client's full IT department with proactive monitoring, remote support, and asset management), Cloud Managed Network Infrastructure (with cloud-managed routers, switches, and WiFi6 access points), Hosted Exchange and Microsoft 365 collaboration services, ShareSync-based file sync and backup, RingCentral VoIP, and Supplemental Installation and Repair services on a pay-as-you-go basis.

The underlying technology stack is built on third-party platforms: NinjaOne for RMM, Huntress for EDR/SIEM, AutoElevate for privileged access management, Freshworks for ticketing and chat, ShareSync (ServerData) for file management, BitDefender for anti-malware, and Microsoft 365 / Intermedia for cloud productivity. A notable in-house capability is AI Guardian, an NLU and machine learning-based email security offering (launched June 2021 via affiliated entity Celeratec) that detects impersonation, payroll fraud, invoice fraud, and zero-day credential phishing by analyzing identity, behavior, language, and threat signals. DFW MSP and Celeratec LLC operate as affiliated entities under common management, with Celeratec administering Microsoft 365 tenants and hosted Exchange.

Revenue is generated primarily through monthly recurring subscriptions for managed service plans, per-user/per-device cloud services, and managed network infrastructure fees (with hardware owned by DFW MSP), supplemented by time-and-materials professional services. The go-to-market motion is consultative direct sales — phone-based and website-driven quote requests — targeting SMB and mid-market clients across six documented verticals: law firms, healthcare, title insurance, creative agencies, construction/architecture/engineering, and financial services. Pricing is quote-based rather than publicly disclosed, with multi-year contract options available. The company is bootstrapped, with no external funding rounds disclosed.

Name

dfw msp

Legal name

DFWMSP, LLC

Website

https://dfwmsp.com

Company type

Private

Founded year

2002

Operating status

Operating

Headcount range

1–10 employees

Short description

DFW MSP is a Dallas-based managed IT services provider established in 2002, offering recurring managed services, cloud network infrastructure, hosted Exchange, file sync, VoIP, and AI-based email security to SMB and mid-market clients in the Dallas-Fort Worth metropolitan area across six vertical industries.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151), Computer Systems Design and Related Services (5415)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Helpdesk & End-User Support Services (BPAEABAB)

akta.pro secondary industries

Cloud Managed Services (M365/Azure/AWS/GCP) (BPAEABAE), Network Management (LAN/WAN/Wi‑Fi) Services (BPAEABAD), ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN)

Keywords

• Managed IT services
• Network infrastructure management
• Cybersecurity services
• Cloud email hosting
• IT support services

Headquarters

HQ city

Dallas

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Services (eProActive): Recurring monthly subscription fees for managed service plans covering desktop and server management, network monitoring, security, and support. The eProActive plan functions as the primary recurring revenue driver with monthly per-user or per-device billing.
2. Cloud Managed Network Infrastructure: Monthly recurring fees for cloud-managed network infrastructure including hardware provision (routers, switches, wireless access points) under a lease-like service model. Hardware remains owned by DFW MSP with fees covering service, maintenance, and replacement.
3. Supplemental Installation & Repair Services: Time-and-materials professional services for clients needing supplemental IT support without full managed services enrollment. Billed in arrears, with discounted rates for eProActive members.
4. Hosted Exchange & Collaboration: Per-user monthly fee for cloud-hosted Microsoft Exchange with built-in protection, unlimited storage, and collaboration features. Scalable plan allowing up or down adjustments.
5. Microsoft Office Applications: Subscription-based Microsoft Office 365 business applications including Office Apps and Office Apps Pro packages with five device licenses per user.
6. VoIP: RingCentral: Voice over IP phone services resold through RingCentral partnership, providing business communication via existing internet connection.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels5 records

Core offering

DFW MSP provides outsourced managed IT services to small and mid-sized businesses in the Dallas-Fort Worth area, functioning as the client's full IT department through its eProActive Managed Service Plan. Core offerings include proactive 24/7 system monitoring, remote and onsite support, cloud-managed network infrastructure with hardware provisioning, hosted Microsoft Exchange, ShareSync file sync/backup, RingCentral VoIP, and Microsoft Office 365 applications. Supplemental installation and repair services are offered on a pay-as-you-go basis for clients not enrolled in the full managed plan.

Product overview

DFW MSP is a managed IT services provider offering a portfolio of technology solutions for Dallas-Fort Worth area businesses since 2002. The core offering consists of the eProActive Managed Service Plan (acting as a client's full IT department) and Cloud Managed Network Infrastructure (providing network security and routing management with cloud-managed hardware). These are supplemented by VoIP: RingCentral for internet-based phone systems, Hosted Exchange & Collaboration Services for cloud email, Hosted File Sync, Collaboration & Backup Services using ShareSync, Microsoft Office Applications for business productivity, and Supplemental Installation & Repair Services for pay-as-you-go support. The company also implements AI-based email security through AI Guardian for enhanced threat detection.

Differentiator

Problem solved

Functional benefit

Brands

• eProActive: Managed Service Plan offering proactive system maintenance, remote support, and IT infrastructure management.
• Cloud Managed Network Infrastructure
• Hosted Exchange & Collaboration Services
• ShareSync
• VoIP: RingCentral

Products and services

• eProActive Managed Service Plan Comprehensive managed IT service that functions as a business's IT department, connecting clients to a maintenance and management system for designing, implementing, managing, maintaining, and upgrading entire technology infrastructure with remote support, proactive monitoring, and instant issue resolution. For SMB clients in the Dallas-Fort Worth area.
• Cloud Managed Network Infrastructure Network infrastructure service enabling near-instant security and routing updates, remote threat mitigation, and security log review. Includes cloud-managed router, active monitoring, hardware replacement warranty, and monthly traffic reports with advanced hardware provided at no upfront cost. Targets SMB clients needing enterprise-grade networking without capital expense.
• Supplemental Installation & Repair Services

Quantifiable outcome

• 99.999% uptime SLA guarantee for Hosted Exchange
• +2 more outcomes

Named customers6 records

Segments7 records

Ideal customer profiles7 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration11 records

AI capability3 records

Feature5 records

Partnerships

Ten partnerships are on record, tiered core, standard and minor.

• Celeratec LLCcoreStrategic or Co-development PartnerCeleratec LLC is an affiliated entity under common management with DFWMSP, LLC. Both companies share operational coordination and common management. Celeratec provides Microsoft 365 tenant administration and hosted Exchange services. The relationship is described as 'affiliated entities under common management' with data sharing for operational coordination. Each entity remains independently liable for its respective services.
• NinjaOnecoreTechnology or IntegrationNinjaOne platform is managed, integrated, and resold by DFW MSP as part of their managed IT service offerings. Used for device management and endpoint monitoring.
• HuntresscoreTechnology or IntegrationHuntress EDR/SIEM is integrated into DFW MSP's security stack for incident response and managed security services.
• AutoElevate (ePAM)standardTechnology or IntegrationAutoElevate's ePAM (Enterprise Privileged Access Management) is used by DFW MSP for privileged access management and elevation control services.
• Microsoft 365 (via Celeratec or Intermedia)coreTechnology or IntegrationMicrosoft 365 tenant administration provided via Celeratec or Intermedia partnerships for hosted Exchange, Teams, and Office applications.
• RingCentralstandardTechnology or IntegrationRingCentral is the VoIP platform provider for DFW MSP's VoIP: RingCentral service, enabling business phone service over internet connection.
• FreshworksstandardTechnology or IntegrationFreshworks provides the ticket system, uptime monitor, and chat feature for DFW MSP. 2FA added to ticketing system for enhanced security.
• ShareSync (ServerData)standardTechnology or IntegrationShareSync by ServerData is the software platform used for hosted file sync, collaboration, and backup services.
• BitDefenderstandardTechnology or IntegrationBitDefender provides advanced anti-malware and antivirus protection included in ShareSync file management services.
• ReachLocalminorGTM or Marketing PartnerReachLocal assists DFW MSP with advertising and retargeting services, using cookies for targeted advertisements across their network and third-party networks.

Scale indicators3 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• ConnectWise: Major incumbent in the MSP software and services space; provides PSA/RMM platforms and managed IT services to MSPs and mid-market clients. Comparable as the broader ecosystem leader that DFW MSP and its peers operate within.

Others

• NinjaOne: RMM and endpoint management platform that DFW MSP integrates and resells. Comparable as a technology partner/adjacent platform; also a competitor in the broader MSP tooling space.
• Pax8: Cloud distributor serving MSPs with Microsoft, security, and infrastructure products. Comparable as an ecosystem enabler for MSPs of DFW MSP's profile.
• Huntress: Managed detection and response / EDR platform specifically built for MSPs serving SMBs. Comparable as a core technology partner DFW MSP integrates, and adjacent in serving the same SMB-via-MSP market.

Direct peers

• Dataprise: Mid-Atlantic and national managed IT services and cybersecurity provider serving SMB and mid-market. Direct peer in business model, target segment, and service portfolio (managed IT, security, cloud, helpdesk).
• Ntiva: Managed IT services and cybersecurity provider serving SMB and mid-market businesses across multiple US regions. Direct peer in service mix (managed IT, cloud, security, helpdesk) and vertical breadth.
• CMIT Solutions: Franchise-based managed IT services network serving SMBs across the US. Direct peer in target customer (SMB/mid-market) and managed services offering, with similar localized delivery model.
• Corsica Technologies: Managed IT and cybersecurity provider serving SMB and mid-market across multiple US regions. Direct peer in service portfolio and target customer profile.
• TekStream Solutions: Managed IT services and cybersecurity firm serving SMB and mid-market clients. Direct peer in managed services business model and customer segment.
• 1Path (formerly Lighthouse IT Solutions): Regional managed IT services provider serving SMB and mid-market businesses with managed IT, cloud, and security offerings. Direct peer in business model and target segment.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xtwitter.com/dfwmsp
• YouTubeyoutube.com/channel/dfwmsp
• Facebookfacebook.com/dfwmsp
• LinkedInlinkedin.com/company/dfwmsp
• Instagraminstagram.com/dfwmsp

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about dfw msp