What Dialog Norge does

Dialog Norge AS is a Norwegian private limited company headquartered in Stavanger that provides values-based outbound telemarketing, donor recruitment, and outsourced giverservice to Norwegian humanitarian organizations and, more recently, newspaper and media companies. The firm operates fully remotely with staff distributed globally, serving NGOs through three integrated service lines: one-off and recurring telemarketing campaigns (conversion, welcome, dropout recovery, amount elevation, winback, calendar sales, inheritance, market research), recurring Giverservice 365 retainer engagements, and pre-packaged recruitment and anti-churn bundles. Pricing is primarily transaction-based from 70 NOK per conversation, with retainer subscriptions from 10,000 NOK/month.

The core technology stack consists of the proprietary Aptxact donor journey automation tool (co-developed with ProFundo), the Dialogmetoden framework of five mapped conversation types with internal claims of 35-38% churn reduction, and a TM-Kalkulator self-service ROI estimator built on historical campaign performance data. Supporting infrastructure includes LeadDesk for outbound calling, Monday.com for project management, Freshdesk for helpdesk, and Sodvin for GDPR-compliant data storage. Named customers include Dyrevernalliansen (10% regular donor growth Q1 2024), Dyrebeskyttelsen Norge (0 to 2,500 regular givers since 2021), Varmestuens Venner (800+ regular donors since 2018, representing two-thirds of organizational revenue), and Norsk Folkehjelp (3 million NOK raised in one year through a B2B minehound sponsorship project).

Dialog Norge is independently owned and led by daglig leder Terje Schea with no disclosed institutional capital. The company has been named a Gasellebedrift by Dagens Næringsliv for five consecutive years (2021-2025) and won Årets Callcenter at ANFO Kundeservice Awards in both 2025 and 2026, alongside 2026 awards for Team Leader of the Year (Henry Edvardsen) and Employee of the Year (Sverre Foldoy) in outgoing call center operations. Distribution runs through direct engagement, industry referrals (ANFO, Fundraising Norge), and a content marketing program anchored by the Fundraisinghalvtimen webinar series and the Våre beste tips blog.

Name

Dialog Norge

Legal name

Dialog Norge AS

Website

https://dialognorge.no

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

Dialog Norge is a Stavanger-based, fully remote Norwegian firm that provides values-based outbound telemarketing, donor recruitment, and outsourced giverservice to humanitarian NGOs and media companies through campaign, retainer, and packaged service offerings.

Ownership category

akta.pro rank

Product category

Fundraising and Donor Engagement Services

NAICS

Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422)

SIC

Services-Help Supply Services (7363)

akta.pro primary industry

Fundraising & Donor Acquisition Calling (Nonprofit) (BPAAADAJ)

akta.pro secondary industry

Telemarketing & Telesales Services (Outbound/Inbound) (BPAFAKAC)

Keywords

• Outbound telemarketing services
• Donor fundraising campaigns
• Nonprofit donor engagement
• Membership dialogue services
• CRM-integrated calling

Headquarters

HQ city

Stavanger

HQ country

Norway

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Others

Revenue model

1. Campaign-based telemarketing: One-off or recurring outbound telemarketing campaigns (conversion, welcome, dropout, winback, amount upgrade, inheritance, calendar sales) billed per conversation or per campaign. Pricing starts at 70 NOK per conversation for single campaigns. Workshops (e.g., recruitment workshop at 12,000 NOK, pleie/retention workshop at 25,000 NOK) are add-on discovery offerings that can lead to larger campaign engagements.
2. Giverservice 365 retainer: A monthly retainer subscription (from 10,000 NOK/month) where Dialog's communicators function as the client's in-house donor service team, handling inbound/outbound contacts, CRM updates, list management, and reporting on an ongoing basis.
3. Recruitment and fundraising packages: Pre-packaged service bundles including the Rekrutteringspakke (recruitment package) and Antichurnpakke (anti-churn package), designed as fixed-price engagements that bundle campaign management, strategy, and execution.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

Dialog Norge provides specialized outbound telemarketing, donor service, and fundraising campaign services to Norwegian humanitarian organizations and membership bodies. The company runs recruitment (Påfyll), retention (Pleie), and corporate partnership (Partnerskap) campaigns, supported by a proprietary donor-journey methodology (Dialogmetoden) and an automated donor-journey tool (Aptxact) co-developed with ProFundo. It also offers an embedded retainer service (Giverservice 365) and a year-round fundraising program (Fundraising 365).

Product overview

Dialog Norge operates as a value-based fundraising and donor service company offering telemarketing-powered donor engagement solutions. The core offering consists of Aptxact, an automated donor journey platform developed with ProFundo, which integrates telemarketing follow-ups with CRM systems. Supporting services include Giverservice 365 for ongoing supporter care, Fundraising 365 for continuous annual fundraising activities, and the Dialogmetoden framework for strategic donor retention. Add-on modules cover single campaigns, recruitment packages, anti-churn solutions, partnership services, and the Ngage workshop for journey optimization. The company also provides a TM Calculator tool for campaign ROI estimation. Services are delivered primarily through telemarketing operations with all staff working remotely.

Differentiator

Problem solved

Functional benefit

Products and services

• Giverservice 365 Monthly subscription retainer (from 10,000 NOK/month) where Dialog's communicators are embedded as an extension of the client's team to handle ongoing inbound and outbound donor/member communications, CRM updates, list extraction, and reporting. For Norwegian humanitarian and membership organizations needing continuous outsourced donor service.
• Fundraising 365 Year-round fundraising program delivering continuous income-generating activities through all available Dialog tools and channels in an integrated approach, focused on new donor acquisition (Påfyll) for Norwegian NGOs.
• Enkeltkampanjer (Single Campaigns) Standalone outbound telemarketing campaigns (conversion, welcome, dropout, winback, amount upgrade, inheritance, calendar sales, market research) for organizations new to telemarketing or seeking one-off engagements. Priced per conversation from 70 NOK.
• Rekrutteringspakke (Recruitment Package) Pre-packaged fixed-price service bundle for recruiting new donors or members, including lead generation and conversion to regular supporters, with bundled campaign management, strategy, and execution.
• Antichurnpakke (Anti-Churn Package) Analysis and strategy package identifying churn causes, optimizing the donor journey, and establishing retention workflows that reduce dropout and maximize recurring revenue for Norwegian NGOs.
• Partnerskap (Partnership Services) Corporate partnership and sponsorship service for NGOs: meeting booking, B2B concept selling, and conversion of corporate prospects into multi-year sponsorships (e.g., Norsk Folkehjelp 'Ansett en minehund' project raising 3 million NOK from 160 meetings).
• Ngage Workshop 2-hour discovery workshop mapping and optimizing donor or member journeys, including a written report with summary and recommendations. Offered in recruitment (from 12,000 NOK) and donor-care 'pleie' (from 25,000 NOK) variants for Norwegian NGOs.
• Aptxact Automated donor journey tool co-developed with ProFundo that triggers automatic list extractions (e.g., dropout or welcome reminder calls) and routes them to Dialog's communicators for phone follow-up without manual campaign setup. Covers welcome calls, dropout recovery, amount elevation, and conversion conversations; integrated with client CRM systems.

Quantifiable outcome

• Donor conversion rate of 8-20% from leads to regular givers
• +7 more outcomes

Named customers4 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Four partnerships are on record, tiered core and minor.

• ProFundocoreStrategic or Co-development PartnerCo-development partnership for Aptxact, a proprietary automated donor journey tool. ProFundo contributes fundraising domain expertise and CRM knowledge; Dialog contributes telemarketing operations and caller infrastructure. Aptxact is a key differentiator marketed as 'fremtidens giveroppfølging' (future of donor follow-up).
• LeadDesk AScoreTechnology or IntegrationRingesystem (calling system) provider. St. Olavs gate 28, 0166 Oslo, Norway. Org nr: 914957338. Used as the core telemarketing/phone system for Dialog's outbound operations.
• Fundraising NorgeminorStrategic or Co-development PartnerIndustry association for Norwegian fundraising organizations. Dialog is a member and participates in industry working groups, code of conduct development (adferdsnorm), and industry events.
• ANFO (Norsk forbund for callcenter og dialoghandel)minorStrategic or Co-development PartnerNorwegian call center industry association. Dialog is an active member and participant in ANFO's Kundeservice Awards, where it has won multiple gold medals (2025, 2026). ANFO serves as both a credibility channel and industry advocacy platform.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• ProFundo: Norwegian donor data and CRM provider that co-developed Dialog's Aptxact tool with Dialog Norge. Both serve Norwegian humanitarian organizations with fundraising data, donor insight, and CRM capabilities, making ProFundo the closest domain peer even as it remains a strategic partner.

Regional players

• Puzzel: Nordic cloud contact center platform providing telephony, IVR, and workforce engagement tools widely used by Norwegian and Scandinavian BPOs. Highly comparable to Dialog as a regional contact center vendor in the same geography with overlapping customer base in Nordic enterprises.

Broad incumbents

• Transcom: Headquartered in Stockholm and operating contact centers globally, with strong Nordic and offshore delivery. Comparable as a broader BPO/contact center incumbent that handles outbound customer engagement at scale, though it operates across many verticals versus Dialog's NGO focus.
• Concentrix: Global customer experience and BPO giant with deep outbound and inbound contact center capabilities. Overlaps with Dialog on outbound customer engagement delivery, but at much larger scale and across multiple verticals rather than specialized nonprofit telemarketing.
• TTEC: Large global CX and contact center operator with significant outbound and customer-care operations. Comparable as a broad incumbent in outsourced phone-based customer engagement, but operates across many industries versus Dialog's NGO specialization.
• Foundever: Global CX/BPO provider (formerly Sitel and Sykes) offering outbound contact center and customer engagement services. Overlaps with Dialog on outsourced calling delivery but serves enterprise customers across many verticals rather than focusing on nonprofit fundraising.
• Blackbaud: Largest US-based provider of nonprofit fundraising software and services, including donor CRM, analytics, and outbound engagement tooling. Highly comparable in addressing donor lifecycle for humanitarian organizations, though it sells primarily software while Dialog delivers calling-driven services.

Emerging players

• DonorPerfect: Long-established US nonprofit donor CRM and fundraising software vendor used by tens of thousands of nonprofits. Comparable to Dialog in addressing donor acquisition and retention workflows for nonprofits, though via software rather than outsourced calling services.
• Classy: Online fundraising and donor engagement platform for nonprofits (part of GoFundMe). Adjacent peer to Dialog in nonprofit donor lifecycle, with comparable emphasis on donor conversion and retention outcomes, but delivered via a digital platform rather than live calling.
• Funraise: Modern nonprofit fundraising platform offering donor CRM, online giving, and donor retention tooling. Overlaps with Dialog in donor lifecycle and churn-reduction themes for nonprofits, with similar focus on measurable retention outcomes, but in a software-only model.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/dialog-norge-as

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Dialog Norge