Valory AI

What Valory AI does

Valory AI is an Australian managed service that provides AI phone receptionists to small and mid-market service businesses. It answers inbound calls 24/7, captures leads, books appointments where workflows permit, and escalates urgent enquiries with structured caller context. Target verticals include accounting, law, property management, trade businesses, dental practices, restaurants and hospitality, and medical and allied-health practices.

The platform uses speech recognition, a large language model for natural-language understanding, voice synthesis, and Twilio telephony. It supports configurable call flows, routing and handoff rules, calendar and CRM integrations, notifications, transcripts, and a real-time performance dashboard. Valory sells managed subscriptions from A$149 to A$1,299 per month, with a setup fee from A$990, through a consultative direct-sales process and no lock-in contracts.

Name

Valory AI

Legal name

Evolving Technologies Pty Ltd

Website

https://valory.com.au

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

Valory AI is an Australian managed service that deploys AI voice receptionists for SMB and mid-market businesses, handling calls, capturing leads, booking appointments, and escalating urgent enquiries around the clock.

Ownership category

akta.pro rank

Product category

AI Receptionist Services

NAICS

Telephone Call Centers (56142)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL)

Keywords

• AI receptionist service
• Voice AI agents
• Call answering service
• Lead capture automation
• Appointment booking automation

Headquarters

HQ city

Brisbane

HQ country

Australia

HQ region

Oceania

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations

Revenue model

1. Subscription Plans: Monthly subscription plans (Intro $149/mo, Core $299/mo, Premium $499/mo, Enterprise from $1,299/mo) with managed setup, call-flow design, integrations, QA, and ongoing tuning included. Billed monthly or annually.
2. Setup Fee: One-time setup fee from $990 covering discovery workshop, call-flow design, voice and knowledge base setup, calendar/CRM/tool integrations, and launch monitoring.
3. Usage-based Charges: Usage-based charges including per-minute call fees, SMS fees, and telephony charges calculated on actual usage and billed in arrears on a monthly basis.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels7 records

Core offering

Valory AI is a managed AI phone agent and receptionist service for Australian businesses. It answers inbound calls 24/7, captures lead context, books appointments, and escalates urgent enquiries via SMS or warm transfer. The service is sold as a managed delivery model, not self-serve licences, with done-for-you onboarding, call-flow design, calendar and CRM connections, QA, and ongoing tuning handled by Valory's team. Pricing is structured in monthly subscription tiers (Intro $149, Core $299, Premium $499, Enterprise from $1,299) plus a one-time setup fee from $990 and usage-based telephony charges.

Product overview

Valory AI is a managed AI receptionist service for Australian businesses, operating as a unified service rather than a modular platform. The core offering is a managed AI phone agent that answers calls 24/7, captures leads, books appointments, and escalates urgent enquiries. The service includes a real-time performance dashboard (app.valory.com.au) and a free missed call calculator tool. Pricing is structured in four tiers: Intro ($149/mo), Core ($299/mo), Premium ($499/mo), and Enterprise (from $1,299/mo), with setup fees starting at $990 and no lock-in contracts. Valory also publishes an extensive library of industry benchmark reports including the flagship Australian Missed Call Index 2026 and vertical-specific reports for gyms, allied health clinics, hospitality, trades, and general SME call handling. The company focuses exclusively on Australian businesses with location-specific pages for Adelaide, Perth, Melbourne, Newcastle, Geelong, and other cities.

Differentiator

Problem solved

Functional benefit

Products and services

• Valory Managed AI Receptionist Managed AI phone agent and receptionist service for Australian businesses. Answers inbound calls 24/7, captures lead context, books appointments, and escalates urgent enquiries via SMS or warm transfer. Delivered as a managed service with done-for-you onboarding, call-flow design, calendar and CRM integrations, QA, and ongoing tuning by Valory's team.

Quantifiable outcome

• 3,800+ calls handled across live Australian deployments with structured lead capture and booking outcomes
• +2 more outcomes

Named customers3 records

Segments8 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration11 records

AI capability6 records

Feature6 records

Partnerships

Ten partnerships are on record, tiered core and supporting.

• TwiliocoreTechnology or IntegrationRegistered Twilio Partner. Twilio provides the telephony infrastructure for call routing, SMS messaging, and related telephony services that power Valory's AI voice agent platform.
• Google (Calendar, Workspace)coreTechnology or IntegrationNative integration with Google Calendar for availability checking and booking management. Google Workspace integration for calendar connectivity.
• Microsoft (Outlook, Teams)coreTechnology or IntegrationNative integration with Microsoft Outlook for calendar connectivity and Microsoft Teams for team communication and handoffs.
• SalesforcecoreTechnology or IntegrationNative CRM integration for customer data management, lead capture, and workflow automation within Salesforce.
• HubSpotcoreTechnology or IntegrationNative CRM integration for lead management, contact handling, and marketing/sales workflow automation within HubSpot.
• ZapiersupportingTechnology or IntegrationIntegration via Zapier for connecting Valory with 5,000+ third-party applications and automating workflows without custom development.
• OpenTablesupportingTechnology or IntegrationIntegration for restaurant booking management, enabling Valory to create or check reservations directly in OpenTable.
• SquaresupportingTechnology or IntegrationIntegration for payment and business management workflows, particularly relevant for retail and hospitality businesses.
• ZohosupportingTechnology or IntegrationNative integration with Zoho CRM and business tools for businesses using the Zoho ecosystem.
• SlacksupportingTechnology or IntegrationIntegration for sending call summaries, notifications, and team handoffs directly to Slack channels.

Scale indicators4 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Thoughtly: AI voice agent service focused on inbound customer calls, appointment booking, and lead qualification for SMBs. Directly comparable offering and go-to-market motion.
• My AI Front Desk: US-based AI receptionist service that answers calls, books appointments, and handles inbound enquiries for SMBs. Closest direct comparable in product, pricing structure, and target buyer, differing primarily by geography.
• Goodcall: AI-powered phone answering and receptionist service for small businesses across multiple verticals. Overlaps with Valory on AI call handling, lead capture, and SMB segment focus.
• Bland AI: Platform for building and deploying AI phone agents that handle inbound and outbound calls for businesses. Comparable in core capability (LLM-driven voice agent), though Bland sells more as an enterprise platform than a managed SMB service.
• Retell AI: Provider of conversational AI voice agents for inbound and outbound business calls, with telephony integration. Targets similar business-calling use cases as Valory with a developer-leaning platform model.
• Air AI: AI voice agent platform positioned for long-form, human-like sales and support phone conversations. Targets similar autonomous-call use cases as Valory with a focus on sales and customer engagement.
• Synthflow: No-code AI voice agent platform for SMB and mid-market call handling, with calendar/CRM integrations. Closely comparable to Valory on voice-agent technology and SMB customer base.
• PolyAI: Enterprise conversational AI platform for phone-based customer service and call deflection. Comparable core technology (speech AI for call centres) but operates at larger enterprise scale than Valory's SMB focus.

Emerging players

• Voiceflow: Conversational AI platform for designing and deploying voice and chat agents. Adjacent in the voice-AI tooling ecosystem but typically used by builders rather than delivered as a fully managed reception service like Valory.

Broad incumbents

• RingCentral: Large UCaaS/contact-center platform with embedded AI features for call handling, IVR, and virtual agents. Competes indirectly through its broader communications suite rather than a focused AI receptionist offering for SMB service businesses.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks7 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@Valory_AI
• Facebookfacebook.com/profile.php?id=61592117023133
• LinkedInlinkedin.com/company/valory-ai
• Instagraminstagram.com/valory_ai

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Valory AI