mediform
Mediform GmbH builds AI voice and chat assistants for medical practices in Germany, Austria, and Switzerland, automating appointment booking, prescription requests, and patient communication directly within existing PVS systems, with over 1,000 physicians using its platform.
- Company typePrivate
- Founded2022
- HeadquartersKarlsruhe, Germany
- Headcount—
- GTM typeB2B
- OfferingSoftware
mediform firmographics
Firmographics- Name
- mediform
- Legal name
- Mediform GmbH
- Website
- https://mediform.io
- Company type
- Private
- Founded year
- 2022
- Operating status
- Operating
- Short description
- Mediform GmbH builds AI voice and chat assistants for medical practices in Germany, Austria, and Switzerland, automating appointment booking, prescription requests, and patient communication directly within existing PVS systems, with over 1,000 physicians using its platform.
- Ownership category
- akta.pro rank
mediform industry classification
Industry- Product category
- Medical Practice Automation Software
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Patient Communications (Reminders/Confirmations/Recalls) (HLACADAH)
Keywords
Where mediform is headquartered
LocationHeadquarters
- HQ city
- Karlsruhe
- HQ country
- Germany
- HQ region
- Europe
Offices1 record
Markets served
mediform business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations
Revenue model
- MediVoice – Usage-Based Subscription: Base subscription fee of €90/month per location includes 500 minutes. Additional minutes billed at €0.18 per minute. Second-by-second billing. Monthly cancellable. No minimum contract term.
- MediChat – Per Calendar Subscription: €82/month per calendar for online appointment booking and patient chat. Unlimited bookings included. BSI C5 attested.
- Complete Package – Combined: Bundle of MediVoice + MediChat with unified practice rules across channels, dedicated account manager, priority support, and individual customizations. Priced individually based on practice requirements.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | MediChat: Online reception chatbot at €82/month per calendar |
| Hybrid | Monthly | MediVoice: AI phone assistant at €0.18/min with €90 base fee |
| Subscription | Monthly | Complete Package: MediVoice + MediChat bundle with premium support |
Go-to-market motion3 records
Distribution channels3 records
Marketing channels6 records
mediform product offering
Product offeringCore offering
Mediform develops AI-enabled patient communication and practice administration software for medical practices. MediVoice handles telephone inquiries and routine tasks, while MediChat, the practice calendar, digital anamnesis, and the Digital Reception platform support online scheduling, intake, and related workflows through integrations with PVS and RIS systems.
Product overview
Mediform offers a unified platform for medical practice automation and patient communication. The core products are MediVoice (AI telephone assistant for autonomous call handling) and MediChat (24/7 online appointment booking via website chatbot), available individually or bundled as the Komplett-Paket. These are supported by the Mediform Praxis-Kalender (central scheduling hub with appointment management and statistics) and the Digitale Anamnese (digital patient intake and consent system). Together these form the 'Digitale Rezeption' platform, which automates appointment management, prescription requests, and routine administrative tasks across voice and online channels while integrating bidirectionally with existing PVS/practice management systems.
Differentiator
Problem solved
Functional benefit
Brands
- MediVoice: AI-powered telephone assistant for medical practices that handles calls, appointments, and prescription requests autonomously.
- MediChat
Products and services
- MediVoice AI-powered telephone assistant for medical practices that answers incoming calls, books, reschedules, and cancels appointments, processes prescription requests, handles routine patient inquiries, and escalates urgent cases through bidirectional PVS and RIS calendar synchronization.
- MediChat Website-based online reception chatbot for medical practices that provides 24/7 appointment booking and patient inquiry handling and follows the same practice rules as MediVoice.
- Mediform Practice Calendar (Mediform Praxis-Kalender) Central practice calendar and scheduling software for medical practices, with appointment search, patient lookup, booking-origin tracking, resource-based scheduling, digital anamnesis linkage, and booking statistics.
- Digital Anamnesis (Digitale Anamnese) Digital patient intake and consent-form system for medical practices; patients can complete forms at home or on in-practice tablets, with forms linked to appointments.
- Digital Reception (Digitale Rezeption) Integrated patient communication and practice administration platform for medical practices combining AI telephony, online scheduling, digital anamnesis, and a central practice calendar.
Quantifiable outcome
- Up to 67% reduction in daily phone time (3 hours saved per day for a 2-physician practice)
- +4 more outcomes
Companies that use mediform
Customer profileNamed customers4 records
Segments4 records
Ideal customer profiles3 records
mediform technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration18 records
AI capability4 records
Feature6 records
mediform partnerships and signals
Strategic signalPartnerships
Six partnerships are on record, tiered core and minor.
- INDAMEDcoreAt MEDIZIN 2026 in Stuttgart, Mediform and INDAMED demonstrated how MediVoice is deeply integrated into MEDICAL OFFICE, providing practices with automated patient communication and appointment management.
- black.t medcoreMediform cooperates with black.t med to enable integration of the KI-Telefonassistenz MediVoice into the DURIA practice software. The interface allows medical practices and clinics to offer online appointment booking with automatic connection to the internal DURIA calendar – no second calendar required. DSGVO-compliant and compatible with DURIA 2 and DURIA Classic.
- reventixcorereventix, the Berlin-based expert for cloud telephone systems, has a strategic partnership with Mediform. Combined with a cloud telephone system, they offer MediVoice – the AI-based phone assistant that revolutionizes patient communication in medical practices.
- Facharzt-Sofort GmbHcoreCooperation with Facharzt-Sofort GmbH enables integration of MediVoice into MEDICAL OFFICE practice management software, enabling automated appointment bookings around the clock.
- iTech-360minoriTech-360 is an expert for IT solutions in ambulatory care. In cooperation with Mediform, they support the introduction and operation of the AI voice assistant in clinics, MVZs, and practices for highly efficient workflows and autonomous communication.
- EclipseSource (Alira)minorThe AI innovations that power MediVoice also form the foundation of Alira – the AI Interaction Platform from EclipseSource. The technology is used cross-industry, integrated into existing processes and systems. EclipseSource and Mediform share a common origin through the Innoopract ecosystem.
Scale indicators6 records
Recent moves7 records
Expansion highlights6 records
mediform competitors and assessment
Company assessmentDirect peers
- Doctolib: Leading European patient booking and practice management platform operating across France, Germany, and other DACH markets. Directly comparable because both serve medical practices in DACH with patient scheduling, online booking, and patient communication features — Doctolib at greater scale and Mediform differentiated by autonomous AI voice.
- samedi: Berlin-based online appointment booking and patient communication platform for German medical practices. Directly comparable because it competes for the same practice communication budget in the same geography, offering patient scheduling, online booking, and practice workflows that overlap with MediChat and calendar functionality.
- Notable: US-based healthcare AI platform automating patient intake, scheduling, and administrative workflows for medical practices. Directly comparable as a healthcare-focused AI automation provider for ambulatory practices, with similar value proposition (reducing administrative burden on practice staff) — a leading US peer that could expand into DACH.
- Hyro: Conversational AI platform specifically built for healthcare, automating patient-facing interactions including scheduling, prescription refills, and routine inquiries. Directly comparable because the core use case (AI assistant handling routine medical practice calls and chats) is the same, with healthcare-native compliance focus.
- Syllable: AI phone assistant purpose-built for healthcare organizations that handles patient calls, routes inquiries, and books appointments autonomously. Directly comparable as a healthcare-specialized AI voice agent for medical practices — a US peer with similar product mechanics that could localize for the DACH market.
Broad incumbents
- CompuGroup Medical (CGM): One of the largest European healthcare software vendors, providing PVS/practice management systems used by tens of thousands of German practices. Comparable as a broad incumbent that could bundle native AI voice features into its existing PVS, threatening Mediform's add-on positioning with distribution and capital Mediform cannot match.
- medatixx: Major German PVS vendor serving tens of thousands of medical practices, and explicitly listed as a Mediform PVS integration partner. Comparable as a broad incumbent because it controls the underlying practice management software into which Mediform integrates — and could natively bundle or acquire competing AI voice features.
- Avaamo: Enterprise conversational AI platform with healthcare deployments, including voice assistants for patient-facing tasks. Comparable as a broad incumbent offering AI voice/conversational capabilities to healthcare organizations, with broader enterprise focus that overlaps Mediform's autonomous patient communication use case.
Emerging players
- Docplanner Group (Doctoralia): Global healthcare marketplace and practice SaaS provider with strong DACH presence (jameda in Germany). Comparable as an emerging player expanding practice management and patient communication features, with the capital and scale to develop AI voice capabilities that compete with Mediform in the same customer base.
- Posh Technologies: Voice AI and conversational AI platform with deployments across financial services and healthcare, including automated phone handling and scheduling. Comparable as an emerging player in voice AI for regulated industries, with technology and use cases that overlap with Mediform's AI phone assistant capabilities for medical practices.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
mediform social profiles
Digital presencemediform compliance and trust
Trust signalCompliance3 records
mediform financial estimates
Financial estimateRevenue estimate
Valuation estimate
mediform leadership team
Management profileNumber of profiles
Profiles3 records
mediform funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
mediform M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about mediform
What does mediform do?
Mediform develops AI-enabled patient communication and practice administration software for medical practices. MediVoice handles telephone inquiries and routine tasks, while MediChat, the practice calendar, digital anamnesis, and the Digital Reception platform support online scheduling, intake, and related workflows through integrations with PVS and RIS systems.
Is mediform a public or private company?
mediform is a private company. It is classified as venture growth investor backed and is currently operating.
When was mediform founded?
mediform was founded in 2022.
Where is mediform based?
mediform is headquartered in Karlsruhe, Germany, in the Europe region.
How does mediform make money?
Three revenue lines are on record. MediVoice – Usage-Based Subscription is the primary driver. The others are mediChat – Per Calendar Subscription and complete Package – Combined.
Who are mediform's main competitors?
Direct peers on record are Doctolib, samedi, Notable, Hyro and Syllable. Broad incumbents are CompuGroup Medical (CGM), medatixx and Avaamo. Emerging players are Docplanner Group (Doctoralia) and Posh Technologies.
Does mediform have an API?
Yes. Public API providing status endpoints. GET https://status.mediform.io/v3/summary.json returns overall status for the status page without components and historical updates. GET https://status.mediform.io/v3/components.json returns components of the status page and active issues affecting them.
What industry is mediform in?
mediform's product category is Medical Practice Automation Software. Its primary akta.pro industry code is HLACADAH, Patient Communications (Reminders/Confirmations/Recalls). Its SIC code is 7372.