Dialpad

What Dialpad does

Dialpad is an AI-powered customer experience platform combining unified communications, contact center, sales engagement, and autonomous AI agent capabilities into a single product suite. The portfolio consists of five core offerings: Dialpad Connect (UCaaS for business communications), Dialpad Support (CCaaS for contact center operations), Dialpad Sell (sales engagement), Dialpad AI Agents (autonomous voice and digital agents), and Dialpad AI (the cross-product AI layer). The company serves over 40,000 enterprise and mid-market business customers across verticals including telecommunications, financial services, healthcare, insurance, retail, real estate, sports, and professional services, with named customers spanning T-Mobile, RE/MAX, Motorola Solutions, the Florida Panthers, and the San Antonio Spurs. Dialpad is headquartered in San Ramon, California, with additional offices in the United States, Canada, the United Kingdom (London is the EMEA regional HQ at 32,000 sq ft), Japan (Tokyo, the fastest-growing market), and Australia.

The platform is built on DialpadGPT, a proprietary large language model trained on over 11 billion minutes of business conversation data, combined with proprietary speech, intent, and task models and leading third-party LLMs in a model-mix architecture. The technology stack processes more than 1.2 billion AI-enabled call minutes daily and powers features including real-time transcription, AI Live Coach (real-time agent coaching), AI CSAT (inferred satisfaction scoring on 91% of calls), AI Scorecards (automated QA), AI Playbooks (guided sales workflows), AI Recaps (post-call summaries), and Custom Moments (real-time triggers). Since October 2025, the company has shipped the Agentic AI Platform — Skill Mining, Proving Ground, Agent Studio, and Guardian — enabling autonomous resolution of up to 70% of customer service requests. The company maintains compliance posture across SOC 2 Type II, ISO 27001/27017/27018, HIPAA, GDPR, CCPA, and ITAR, supporting deployments in regulated industries and federal agencies.

Dialpad operates a hybrid go-to-market model combining direct enterprise sales, channel partners, and self-service. Subscription pricing spans $15–$25/user/month for Dialpad Connect, $80–$150/user/month for Dialpad Support, and $39–$95/user/month for Dialpad Sell, with custom pricing for AI Agents now available under a consumption-based per-conversation model. Approximately 80% of global business flows through channel partners, anchored by a January 2026 global distribution agreement with TD SYNNEX covering North America, Europe, Asia-Pacific, and Latin America, supplemented by marketplace listings (Google Cloud Marketplace), managed services partners (Kordia in New Zealand), and a 14-day free-trial self-service motion. Dialpad is a privately held company that has raised approximately $449 million across nine disclosed venture funding rounds since inception in 2011, with backers including Andreessen Horowitz, Google Ventures, SoftBank, ICONIQ Growth, OMERS Growth Equity, T-Mobile Ventures, and Amasia.

Name

Dialpad

Legal name

Dialpad, Inc.

Website

https://dialpad.com

Company type

Private

Founded year

2011

Headcount range

1,001–5,000 employees

Short description

Dialpad is an AI-powered customer experience platform unifying business communications, contact center, sales engagement, and autonomous AI agents. Built on proprietary DialpadGPT trained on over 11 billion minutes of business conversations, it serves 40,000+ enterprise and mid-market customers globally.

Ownership category

akta.pro rank

Product category

AI-Powered Unified Communications and Contact Center (UCaaS/CCaaS)

NAICS

Telecommunications (517)

SIC

Services-Prepackaged Software (7372), Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)

akta.pro secondary industries

Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC), Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL)

Keywords

• AI contact center
• Unified communications platform
• Cloud business communications
• Agentic AI platform
• Conversation intelligence software

Headquarters

HQ city

San Ramon

HQ country

United States

HQ region

North America

Offices9 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations

Revenue model

1. Dialpad Connect (Business Communications): Subscription-based pricing for unified communications platform including calling, messaging, and meetings with built-in AI. Offered in Standard, Pro, and Enterprise tiers with annual or monthly billing options
2. Dialpad Support (Contact Center): Subscription-based pricing for contact center platform with AI-powered features. Offered in Essentials, Advanced, Premium, and Enterprise tiers with workforce management add-on available
3. Dialpad Sell (Sales Outreach): Subscription-based pricing for AI-powered sales platform with playbooks, coaching, and CRM integrations. Offered in Essentials and Advanced tiers
4. Dialpad AI Agents: Autonomous AI agents for voice and digital automation. Pricing available through sales contact only
5. Consumption-based Per-Conversation Pricing: Dialpad is shifting from traditional seat-based pricing to consumption-based per-conversation pricing model to address customer concerns around cost predictability and total cost of ownership
6. Workforce Management Add-on: Additional workforce management capabilities including forecasting, scheduling, and adherence, available as add-on to contact center plans

Pricing tiers

Go-to-market motion4 records

Distribution channels7 records

Marketing channels11 records

Core offering

Dialpad sells an AI-powered customer experience platform that combines unified communications (UCaaS), contact center (CCaaS), sales engagement, and autonomous AI agents in a single cloud stack. Its flagship products include Dialpad Connect for business communications, Dialpad Support for contact center operations, Dialpad Sell for sales outreach, and Dialpad AI Agents for autonomous customer service resolution, all built on the proprietary DialpadGPT large language model trained on over 11 billion minutes of business conversations.

Product overview

Dialpad is an AI-powered customer experience platform that combines a unified communications platform (UCaaS) with a contact center platform (CCaaS) and a proprietary AI layer. The core portfolio consists of five primary products: Dialpad Connect (business communications unifying calling, messaging, and meetings), Dialpad Support (AI-powered contact center for customer support teams), Dialpad Sell (sales outreach solution with in-call coaching), Dialpad AI Agents (autonomous voice and digital AI agents), and Dialpad AI (the cross-platform AI engine powering real-time transcription, coaching, summaries, and insights across all products). These products share the Dialpad AI layer which includes branded features such as AI Recaps, AI CSAT, AI Scorecards, AI Playbooks, AI Live Coach, AI Transcription, and Custom Moments. Dialpad's Agentic AI Platform — comprising Skill Mining, Proving Ground, Agent Studio, and Guardian — extends the platform to autonomous agent deployment and governance. The portfolio also incorporates acquired assets including Surfboard (workforce management), Koopid (omnichannel CX), and Kare Knowledgeware (knowledge management). Dialpad has transitioned from a UCaaS/CCaaS vendor to a full-stack agentic AI platform, with its AI built on proprietary DialpadGPT trained on over 11 billion minutes of business conversations.

Differentiator

Problem solved

Functional benefit

Products and services

• Dialpad Connect

Quantifiable outcome

• 20% reduction in average handle time for contact center customers
• +11 more outcomes

Named customers12 records

Segments8 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration23 records

AI capability13 records

Feature14 records

Partnerships

13 partnerships are on record, tiered core, regional and minor.

• NovelVoxcoreTechnology or Integration · 23 June 2026Expanded technology partnership to power Agentic AI capabilities for regulated customer interactions in healthcare, banking, and credit unions. The partnership enables NovelVox to integrate Dialpad Support and Dialpad Connect with business-critical applications and systems of record required in regulated environments. A U.S.-based credit union has already been secured as a customer win, validating demand for AI-driven industry-specific workflows.
• Google (Gemini Enterprise)coreTechnology or Integration · 17 June 2026Integration with Google's Gemini Enterprise for Google Workspace announced June 2026, making Dialpad's transcripts and conversation intelligence accessible within Gmail, Docs, and Chat through plain language prompts. The integration addresses Gartner data showing 79% of seller opportunity-related data is never entered into CRM systems, surfacing customer interaction history directly where teams work. Select customers receive access at no additional cost with general availability planned for end of Q2 2026.
• EvolvedregionalChannel Partner/ Reseller/ Distributor · 9 March 2026Evolved received Dialpad's Innovative Partner of the Year award for their work on Evolved Automate, an integration platform that connects communication platforms with business systems. Built seamless integration between Dialpad and Vincere CRM for a recruitment company, improving efficiency and productivity.
• TD SYNNEXcoreChannel Partner/ Reseller/ Distributor · 22 January 2026Global distribution partnership announced January 22, 2026 enabling TD SYNNEX's network of resellers and managed service providers to distribute Dialpad's AI-powered unified communications, contact center platform, and agentic AI tools across North America, Europe, Asia-Pacific, and Latin America. Partnership aims to capture share in the $50B+ UCaaS/CCaaS sector and expand Dialpad's reach beyond direct sales into TD SYNNEX's channel ecosystem.
• ARGminorImplementation/ SI/ Consulting Partner · 4 November 2025ARG, Inc. participates on Dialpad's advisory board to influence product roadmaps and identify emerging technologies. This strategic involvement provides ARG's clients with early visibility into innovative solutions and competitive advantages in AI-powered customer experience tools.
• KordiaregionalChannel Partner/ Reseller/ Distributor · 2 November 2025Kordia appointed as a Managed Services Partner to deliver AI-powered contact centre solutions in New Zealand. Partnership enables local businesses to access Dialpad's AI capabilities with Kordia providing support in setup, integration, and ongoing assistance.
• VerintcoreTechnology or Integration · 20 October 2025Partnership to resell workforce management solutions, integrating Dialpad's AI-driven platform with Verint's enterprise-grade Open Platform to improve contact center operations. The integration enables real-time data synchronization, compliance automation, and increased workforce capacity, supporting large and mid-size organizations.
• Google Cloud MarketplacecoreChannel Partner/ Reseller/ Distributor · 30 April 2025Dialpad's AI-powered communications platform became available on Google Cloud Marketplace, making Dialpad Connect and contact center solutions accessible to millions of Google Cloud users. Google Cloud customers can purchase Dialpad using Google Cloud credits and integrate with Gmail, Calendar, and other Google Workspace applications.
• SurfboardcoreOthers · 15 October 2024Surfboard, a UK-based cloud-native workforce management platform founded in 2021, was acquired by Dialpad in October 2024. The acquisition integrates workforce management capabilities including scheduling, forecasting, and analytics into Dialpad's AI-powered communications platform to enhance contact center solutions.
• HubSpotcoreTechnology or Integration · 6 August 2024Integration with HubSpot enabling call management, SMS logging, automated ticket creation, contact management, and AI-powered workflows within the CRM system. Supports Agentic AI system for automated CRM interactions to reduce manual data entry.
• SalesforcecoreTechnology or Integration · 30 July 2024Integration with Salesforce to enhance AI-powered customer relationship management workflows, native calling, and real-time customer insights. Integration enables automatic activity logging, AI coaching, and advanced sales features.
• KoopidcoreOthers · 19 October 2021Koopid, an AI-driven omnichannel customer experience platform, was acquired by Dialpad in October 2021 to enhance contact center solutions and improve digital engagement and personalization across multiple channels, supporting hybrid work environments.
• Kare KnowledgewarecoreOthers · 16 September 2021Kare Knowledgeware, a CX platform enhancing workflow, knowledge management, and analytics, was acquired by Dialpad in September 2021 to improve conversational AI and self-service capabilities. The integration aims to automate responses, reduce support traffic, and increase online revenue.

Scale indicators20 records

Recent moves6 records

Expansion highlights8 records

Direct peers

• RingCentral: Direct cloud UCaaS+CCaaS competitor offering RingCentral Contact Center alongside its flagship business communications platform, competing head-to-head with Dialpad Connect, Support, and Sell for mid-market and enterprise deals.
• Five9: Pure-play CCaaS competitor focused on cloud contact center with AI-driven features (Five9 Genius AI), competing most directly with Dialpad Support across enterprise and mid-market customer experience deployments.
• 8x8: UCaaS+CCaaS competitor bundling voice, video, contact center, and CPaaS in one cloud platform; competes with Dialpad Connect/Support in mid-market and increasingly in enterprise AI communications.
• Talkdesk: AI-native cloud CCaaS competitor with comparable agentic AI and vertical-specific contact-center offerings, frequently benchmarked alongside Dialpad Support for AI-driven customer experience.

Broad incumbents

• Genesys: Large incumbent CCaaS/contact-center platform with deep enterprise and BPO penetration; serves as the dominant contact-center stack that Dialpad challenges in enterprise deals, and is also an alumni network for multiple Dialpad executives (e.g., Chief Customer Officer David Sudbey).
• NICE: Broad incumbent in CCaaS, workforce engagement management, and CX analytics via NICE inContact and CXone; competes with Dialpad across contact center, WFM (Verint partnership overlap), and AI customer experience.
• Zoom: Ubiquitous UCaaS incumbent that has expanded into Zoom Contact Center and AI Companion; competes with Dialpad Connect in unified communications and increasingly in CCaaS/AI sales enablement.
• Cisco (Webex): Broad UCaaS/CCaaS incumbent via Webex Contact Center and Webex AI, bundled with Cisco networking and collaboration; competes with Dialpad in enterprise voice, contact center, and AI-powered customer experience.

Emerging players

• Cresta: Emerging AI-native contact center platform focused on real-time agent assist, generative AI, and AI agents; competes most directly with Dialpad's AI layer (AI Live Coach, AI Agents) rather than the full UCaaS bundle.
• ASAPP: AI-native customer experience platform offering generative AI agent assist, voice bots, and AI Agents for enterprise contact centers; overlaps with Dialpad's Agentic AI Platform and AI CSAT capabilities in regulated enterprise verticals.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/Dialpad
• Facebookfacebook.com/Dialpadhq
• LinkedInlinkedin.com/company/dialpad

Compliance13 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Subsidiaries1 record

Funding overview

Funding rounds9 records

Investors20 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A6 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Dialpad