Regal
Regal is an AI Agent Platform that provides enterprise-grade voice, SMS, chat, and web AI agents for customer communications, primarily serving healthcare, insurance, education, and home services organizations with no-code building tools and white-glove deployment.
- Company typePrivate
- Founded2020
- HeadquartersNew York, United States
- Headcount101–250
- GTM typeB2B
- OfferingSoftware
What Regal does
Regal (legal name Regal Voice Inc.) is a New York-based AI Agent Platform founded in 2020 that builds and operates generative AI agents for enterprise customer communications. Its core product suite comprises AI Phone Agents, SMS AI Agents, Chat AI Agents, and WebRTC Voice AI Agents, unified by a no-code AI Voice Agent Builder and supported by a five-layer platform architecture (Infrastructure, Business Context, Safety, Orchestration, Management). The platform's flagship differentiator is Regal Copilot, a meta-agent layer that builds, tests, and continuously improves customer-facing AI agents using patterns derived from over 400 million real customer calls.
Regal serves primarily enterprise customers in healthcare, insurance, education, home services, financial services, eCommerce, legal services, and BPO, with named users including SoFi, Toyota Auto Insurance, Coursera, eHealth, Kin Insurance, Angi, Ro, and Ethos Life. The company employs a hybrid go-to-market combining enterprise field sales with a self-serve product-led motion, and a dedicated Forward Deployed Engineering team handles customization for each customer. Disclosed outcomes include 97% containment rate for inbound support calls, 80% reduction in cost to serve, zero-second time-to-answer, and 4x speed-to-lead improvements across customer deployments.
Regal monetizes primarily through enterprise platform subscriptions on annual contracts, supplemented by usage-based pricing tied to AI interactions (10M+ ROI-positive interactions per month). The company has raised approximately $83 million in total venture capital and in September 2025 was majority-acquired by UAE-based Arada, which holds a 75% stake. Regulatory posture is enterprise-grade, with SOC2 Type II, HIPAA, PCI DSS, GDPR, CCPA, and TCPA compliance supporting deployment in regulated verticals.
Regal firmographics
Firmographics- Name
- Regal
- Legal name
- Regal Voice Inc.
- Website
- https://regal.ai
- Company type
- Private
- Founded year
- 2020
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Regal is an AI Agent Platform that provides enterprise-grade voice, SMS, chat, and web AI agents for customer communications, primarily serving healthcare, insurance, education, and home services organizations with no-code building tools and white-glove deployment.
- Ownership category
- akta.pro rank
Regal industry classification
Industry- Product category
- Conversational AI Platform for Customer Engagement
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)
- akta.pro primary industry
- Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)
- akta.pro secondary industries
- Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL), Generative AI & LLM Solutions Services (RAG, Agents, Copilots) (BPAEAHAG)
Keywords
Where Regal is headquartered
LocationHeadquarters
- HQ city
- New York
- HQ country
- United States
- HQ region
- North America
Markets served
Regal business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations
Revenue model
- AI Agent Platform Subscription: The company provides AI voice agents as a platform subscription, enabling businesses to build, deploy, and optimize autonomous AI agents. Pricing is likely quote-based for enterprise deployments.
- Usage-based AI Interactions: Platform drives ROI-positive customer interactions at scale (10M+ per month), suggesting consumption-based or outcome-based pricing components alongside subscriptions.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise plan with full platform access and white-glove support |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels9 records
Regal product offering
Product offeringCore offering
Regal is an AI Agent Platform that enables enterprises to build, deploy, and manage AI voice, SMS, chat, and WebRTC agents for customer communications. The platform combines a no-code AI Voice Agent Builder with a multi-layer architecture and is supported by Forward Deployed Engineers who customize implementations for customers in healthcare, insurance, education, home services, and financial services. The company also offers Regal Copilot, a meta-agent platform that builds and continuously improves AI agents using patterns from over 400 million real customer calls.
Product overview
Regal is an AI Agent Platform that provides a unified portfolio of conversational AI products across voice, SMS, and chat channels. The core offering consists of AI Phone Agents, SMS AI Agents, Chat AI Agents, and WebRTC Voice AI Agents, all powered by a no-code AI Voice Agent Builder. Built on top are management tools including Journey Builder, IVR, A/B Testing, Simulations, Conversation Intelligence, Sales Dialer, and Monitoring & QA. The platform is supported by a Unified Customer Profile for real-time data and an A/B Testing engine for optimization. Additional capabilities include Branded Caller ID, Spam Remediation, and Unified Agent Desktop. Regal's architecture features five distinct layers: Infrastructure Layer (secure multi-model, multi-cloud AI), Business Context Layer (customer data and workflows), Safety Layer (privacy, compliance, hallucination control), Orchestration Layer (routing across AI and human agents), and Management Layer (monitoring and continuous improvement).
Differentiator
Problem solved
Functional benefit
Quantifiable outcome
- 97% containment rate for inbound support calls
- +11 more outcomes
Companies that use Regal
Customer profileNamed customers15 records
Segments9 records
Ideal customer profiles5 records
Regal technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration39 records
AI capability10 records
Feature10 records
Regal partnerships and signals
Strategic signalPartnerships
Eleven partnerships are on record, tiered core and major.
- SalesforcecoreNative integration with Salesforce CRM enabling seamless data synchronization between customer profiles and conversation outcomes. Allows automated logging of interactions and real-time customer data access.
- HubSpotcoreCRM integration with HubSpot for lead management and customer data synchronization across marketing and sales workflows.
- ZendeskcoreIntegration with Zendesk customer service platform enabling seamless handoffs and data synchronization between AI agents and human support teams.
- TwiliocoreSendGrid (Twilio subsidiary) integration for SMS capabilities, enabling omnichannel customer engagement across voice and text.
- Segment (Twilio)coreCustomer data platform integration enabling event-based data sending to Regal for personalized outreach and customer journey orchestration.
- BrazemajorCustomer engagement platform integration for cross-channel marketing and customer interaction data synchronization.
- CalendlycoreScheduling integration enabling AI agents to book appointments directly into calendars and manage scheduling workflows.
- ZapiermajorZapier integration enabling connections to 5,000+ apps through automated workflows without coding.
- SnowflakemajorData warehouse integration enabling advanced analytics and data sharing capabilities for enterprise customers.
- Five9majorCCaaS platform integration for contact center operations and telephony capabilities.
- TalkdeskmajorCCaaS platform integration for enterprise contact center operations.
Scale indicators6 records
Recent moves6 records
Expansion highlights6 records
Regal competitors and assessment
Company assessmentDirect peers
- Decagon: Decagon is an AI customer support agent platform serving enterprise brands. It directly competes with Regal's AI agent offering, with overlapping enterprise CX use cases and customer profiles.
- Sierra: Sierra builds AI agents for enterprise customer experience, with a comparable focus on conversational AI agents serving large enterprises across verticals. It competes head-to-head with Regal in AI agent platforms for CX.
- Cresta: Cresta provides real-time AI agent assistance and generative AI for contact centers. It targets similar enterprise contact center buyers and overlapping use cases (agent assist, conversation intelligence).
- Forethought: Forethought is an AI customer support platform offering conversational AI agents and workflow automation. It serves similar mid-market and enterprise CX buyers with comparable AI agent capabilities.
- Kore.ai: Kore.ai offers an enterprise conversational AI platform with voice and digital agents for customer service and contact center automation. It overlaps with Regal across omnichannel AI agent deployment.
- Yellow.ai: Yellow.ai provides a multi-channel AI agent platform for customer support and sales across voice, chat, and messaging. It competes with Regal on enterprise CX automation with global reach.
- Cognigy: Cognigy offers an enterprise conversational and generative AI platform for automating customer service in contact centers. Comparable to Regal's AI Voice Agent Builder and omnichannel orchestration capabilities.
Broad incumbents
- Five9: Five9 is a leading cloud CCaaS platform that has integrated AI agent capabilities. While Regal integrates with Five9, Five9 increasingly competes by offering native AI agents within its broader contact center suite.
- Genesys: Genesys is a major enterprise CCaaS and customer experience platform with growing AI agent features. It competes broadly with Regal's enterprise CX positioning as part of a much wider portfolio.
- Talkdesk: Talkdesk is a cloud contact center provider with AI-powered agent and automation features. While Regal integrates with Talkdesk, Talkdesk increasingly offers native AI agent capabilities within its CCaaS suite.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat6 records
Key risks3 records
Customer concentration
Regal social profiles
Digital presenceRegal compliance and trust
Trust signalCompliance6 records
Regal financial estimates
Financial estimateRevenue estimate
Valuation estimate
Regal leadership team
Management profileNumber of profiles
Profiles5 records
Regal funding detail
Funding detailFunding overview
Funding rounds3 records
Investors7 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Regal M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Regal
What does Regal do?
Regal is an AI Agent Platform that enables enterprises to build, deploy, and manage AI voice, SMS, chat, and WebRTC agents for customer communications. The platform combines a no-code AI Voice Agent Builder with a multi-layer architecture and is supported by Forward Deployed Engineers who customize implementations for customers in healthcare, insurance, education, home services, and financial services. The company also offers Regal Copilot, a meta-agent platform that builds and continuously improves AI agents using patterns from over 400 million real customer calls.
Is Regal a public or private company?
Regal is a private company. It is classified as corporate owned and is currently operating.
When was Regal founded?
Regal was founded in 2020. It employs 101 to 250 people.
Where is Regal based?
Regal is headquartered in New York, United States, in the North America region.
How does Regal make money?
Two revenue lines are on record. AI Agent Platform Subscription is the primary driver. The others are usage-based AI Interactions.
Who are Regal's main competitors?
Direct peers on record are Decagon, Sierra, Cresta, Forethought, Kore.ai, Yellow.ai and Cognigy. Broad incumbents are Five9, Genesys and Talkdesk.
Does Regal have an API?
Yes. Regal offers a public API and webhooks for integration purposes. The API enables developers to connect Regal with their existing tech stack, including CRM, CDP, authentication systems, scheduling tools, knowledge bases, and backend workflows. This allows AI agents to verify users, access real-time customer data, trigger actions like updating records or booking appointments, and log every interaction automatically. Developer documentation is at developer.regal.io/reference/overview.
What industry is Regal in?
Regal's product category is Conversational AI Platform for Customer Engagement. Its primary akta.pro industry code is HDAIAHAF, Contact Center (CCaaS) & Customer Engagement Voice, with a secondary code of HDAAAFAL, Contact Center Speech AI (agent assist, IVR automation). Its NAICS code is 5182.