hellocare

What hellocare does

hellocare (hellocare.ai), operated by Solaborate Inc and headquartered in Clearwater, Florida, sells an AI-assisted virtual care delivery platform to large U.S. health systems. The platform is a single, fully integrated stack that combines proprietary in-room hardware (the Hello 2 edge-AI device with a 4K camera, hardware privacy controls, MEMS microphone array, and FDA/CE/FCC/IC certifications), AI software that runs at the edge for privacy and low-latency inference, and deep, bidirectional integrations with Epic (including MyChart Bedside TV), Cerner, and Allscripts EHRs. Product modules include AI-Assisted Virtual Nursing, AI-Assisted Virtual Sitting (eSitter, supporting up to 32 rooms per remote clinician), AI-Assisted Patient Safety Monitoring (fall prevention, fall detection, pressure injury prevention), Telehealth, Remote Patient Monitoring, Telemedicine Carts, Digital Whiteboards, Digital Room Signage, Patient Engagement/Infotainment, Ambient Clinical Intelligence (co-developed with Mayo Clinic), and Hospital-at-Home. The platform is deployed at 100+ U.S. health systems, with flagship enterprise rollouts at AdventHealth (50+ hospitals, 13,000+ beds), WVU Health System (25 hospitals, 3,000+ beds), Ardent Health Partners (30 hospitals, 2,000+ rooms), OSF HealthCare, UCHealth, Bon Secours Mercy Health, Allina Health, Cooper University Health Care, and MultiCare Health System.

hellocare makes money primarily through multi-year enterprise subscriptions for the software platform, typically sold per-room or per-site across a health system's footprint, supplemented by one-time and refresh-cycle hardware sales of the Hello 2 device bundled into platform contracts. Pricing is quote-based and not publicly disclosed; commercial motion is sales-led, with "Request a Demo" as the primary CTA, supplemented by the Epic Toolbox marketplace and event-driven demand generation at conferences such as ATA NEXUS 2026. A distinctive capital structure blends traditional healthcare growth equity (HealthQuest Capital led the $47M April 2025 round) with strategic health-system investors (Bon Secours Mercy Health, UCHealth, OSF Ventures, Mayo Clinic) that are also enterprise customers, converting capital partners into reference accounts and co-selling channels. Compliance posture (HITRUST, HIPAA, ISO 27001, SOC) and Epic Toolbox listing are positioned as enterprise procurement prerequisites.

Name

hellocare

Legal name

Solaborate Inc

Website

https://hellocare.ai

Company type

Private

Founded year

2023

Operating status

Operating

Headcount range

251–500 employees

Short description

hellocare is an AI-assisted virtual care platform that combines proprietary Hello 2 edge-AI hardware, AI software, and deep EHR integration to deliver virtual nursing, virtual sitting, telehealth, and patient safety to 100+ U.S. health systems.

Ownership category

akta.pro rank

Product category

Healthcare Virtual Care Software (AI-Assisted Virtual Care Platform)

NAICS

Computer Systems Design and Related Services (54151)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Virtual Nursing, Telemonitoring & Command Center Platforms (HLACAFAH)

akta.pro secondary industries

Virtual Visit & Scheduling Platforms (EHR-integrated) (HLALABAA), Hospital-at-Home & Acute Virtual Care Platforms (HLALABAC)

Keywords

• Virtual nursing platform
• AI-assisted telehealth
• Remote patient monitoring
• EHR-integrated virtual care
• Clinical communications software

Headquarters

HQ city

Clearwater

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Supply Chain, Infrastructure

Revenue model

1. Recurring software and service subscriptions: Multi-year enterprise subscriptions for the AI-assisted virtual care platform, sold to health systems on a system-wide, per-room or per-site basis. Stated strategic priority is recurring software and service revenue tied to deep EHR integration and enterprise standardization.
2. Hardware sales (Hello 2 device): One-time and refresh-cycle sales of the proprietary Hello 2 in-room AI edge device, typically deployed alongside the software subscription across the customer's room footprint.

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels6 records

Core offering

hellocare.ai operates an AI-Assisted Virtual Care Delivery Platform that combines proprietary hardware (the Hello 2 edge-AI 4K camera device), software modules (virtual nursing, virtual sitting/eSitter, telehealth, remote patient monitoring, ambient clinical intelligence, digital whiteboards, patient engagement, hospital-at-home), and deep bidirectional EHR integration (Epic, Cerner, Allscripts) into a single enterprise platform. The platform is sold on multi-year subscriptions to U.S. health systems, enabling one remote clinician to support many in-room workflows (e.g., up to 32 rooms for virtual sitting) with on-device AI for fall prevention, privacy, and clinical documentation.

Product overview

hellocare.ai is a single, unified AI-Assisted Virtual Care™ Delivery Platform (powered by Solaborate, headquartered in Clearwater, Florida) that transforms hospital rooms into intelligent, connected care environments. Built on a fully in-house technology stack spanning the Hello 2 hardware device (an end-to-end encrypted 4K AI camera with hardware privacy controls), Peripherals, and Telemedicine Carts, the platform delivers an integrated suite of software modules: AI-Assisted Virtual Nursing, AI-Assisted Virtual Sitting (eSitter), AI-Assisted Patient Safety Monitoring (fall prevention, fall detection, pressure injury prevention), Telehealth, Remote Patient Monitoring (RPM), Remote Examination Kit, Digital Clinic, Alerting/Communications/Workflow Management, Digital Whiteboards, Digital Room Signage, Patient Engagement / Patient Infotainment, Ambient Documentation / Ambient Clinical Intelligence, and Hospital at Home — all natively embedded into existing EHR systems (Epic, Cerner, Allscripts) and infrastructure to power enterprise-scale virtual care delivery across 100+ health systems.

Differentiator

Problem solved

Functional benefit

Brands

• Hello (HELLO Device): hellocare's purpose-built end-to-end encrypted communication device and all-in-one AI-based 4K monitoring camera, designed for in-room telehealth and virtual care delivery.
• AI-Assisted Virtual Nursing
• AI-Assisted Virtual Sitting

Products and services

• AI-Assisted Virtual Nursing AI-assisted virtual nursing capability that enables nurses to conduct virtual rounding, admissions, and discharges via in-room Hello devices, reducing response times and hospital length of stay. Designed for U.S. health systems deploying enterprise-wide virtual care workflows.
• AI-Assisted Virtual Sitting (eSitter) 24/7 continuous virtual patient observation service that allows a single remote clinician to monitor up to 32 rooms simultaneously, with integrated AI-driven alerts, two-way audio/video communication, and tools to bring in interpreters, family members, and consultants. Sold to U.S. health systems as an enterprise module.
• AI-Assisted Patient Safety Monitoring Computer-vision-driven patient safety module that continuously monitors patient movement, positioning, and bed-exit behavior to power fall prevention, real-time fall detection, and pressure injury prevention, generating proactive alerts to nursing staff. Sold to enterprise health systems as part of the hellocare.ai platform.

Quantifiable outcome

• 5,800+ AI-driven writebacks to Epic at Reid Health from June to October 2024
• +5 more outcomes

Named customers10 records

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability12 records

Feature9 records

Partnerships

14 partnerships are on record, tiered flagship and core.

• SolaborateflagshipStrategic or Co-development Partner · 1 January 2025Parent company of hellocare.ai, branded as 'hellocare.ai powered by Solaborate.' Solaborate Inc (2605 Enterprise RD E, Suite 150, Clearwater, FL) operates the platform and provides the underlying company infrastructure.
• OSF HealthCareflagshipStrategic or Co-development Partner · 1 January 2025Enterprise customer expanding the use of the hellocare platform across its 16-hospital system, including a goal of training 5,000+ nurses in virtual care workflows. OSF Ventures, the system's investment arm, is also a financial partner.
• AdventHealthflagshipStrategic or Co-development Partner · 1 January 2025Planned system-wide deployment of hellocare across 50+ hospital campuses in nine states, covering 13,000+ inpatient and emergency department beds — one of the largest virtual care rollouts in U.S. healthcare. Former AdventHealth CEO Terry D. Shaw also joined the hellocare.ai board.
• WVU Health SystemflagshipStrategic or Co-development Partner · 1 January 2025Comprehensive enterprise rollout of the hellocare platform across 25 hospitals and 3,000+ beds, including a WVU Medicine simulation and training site for virtual nursing.
• Ardent Health PartnersflagshipStrategic or Co-development Partner · 1 January 2025Enterprise-wide deployment of the hellocare platform across 30 hospitals and 2,000+ rooms, anchored by a flagship showcase at The University of Texas Health Science Center at Tyler (UT Health East Texas).
• Cooper University Health CareflagshipStrategic or Co-development Partner · 1 January 2025Designated showcase site for the hellocare platform, supporting Cooper's more than 2.4 million patients annually and serving as a reference deployment for enterprise prospects.
• MultiCare Health SystemcoreStrategic or Co-development Partner · 1 January 2025Selected hellocare to power its virtual nursing and virtual care strategy across its hospital network, joining the company's enterprise health system customer base.
• Allina HealthcoreStrategic or Co-development Partner · 1 January 2025Deployed the hellocare platform to extend virtual care and caregiver support across Allina Health's network of hospitals and clinics, including 12,000+ providers and 4,000+ nurses.
• Reid HealthcoreStrategic or Co-development Partner · 1 January 2025Enterprise customer whose deployment generated over 5,800 AI-driven writebacks to Epic and 14,000+ whiteboard badge accesses, demonstrating deep EHR-integrated workflow adoption.
• Ivy Tech Community CollegecoreStrategic or Co-development Partner · 1 January 2025Educational and simulation partner using the hellocare platform to train nursing students and the next generation of virtual care clinicians.
• Epic SystemsflagshipTechnology or Integration · 1 January 2025Technology partner with deep, bidirectional Epic integration including MyChart Bedside TV, and a featured listing in Epic's Toolbox marketplace showcased at ATA NEXUS 2026.
• Microsoft AzurecoreTechnology or Integration · 1 January 2025Cloud hosting infrastructure provider for the hellocare platform under the privacy policy, supporting the cloud-side components of the AI-assisted virtual care platform.
• TwiliocoreTechnology or Integration · 1 January 2025Communications service provider used by the hellocare platform to deliver in-room audio/video and messaging between patients, bedside teams, and remote clinicians.
• StripecoreTechnology or Integration · 1 January 2025Payment processing provider referenced in the privacy policy for handling billing-related transactions on the hellocare platform.

Scale indicators10 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Amwell (American Well): Amwell provides an enterprise telehealth platform used by large U.S. health systems and payers, with growing inpatient virtual care capabilities — a broad incumbent competitor to hellocare in healthcare virtual care delivery.
• Teladoc Health: Teladoc Health is a large, publicly traded telehealth incumbent offering a broad virtual care portfolio across inpatient, ambulatory, and chronic care — competing with hellocare on hospital virtual care and ambient documentation, though with a much wider, less-specialized footprint.
• Microsoft Cloud for Healthcare: Microsoft's healthcare cloud includes Teams-based virtual care, Nuance DAX ambient documentation, and Azure-hosted clinical workflows — a broad incumbent whose DAX ambient AI product directly competes with hellocare's Mayo-co-developed ambient clinical intelligence.

Direct peers

• Caregility: Caregility offers a virtual care platform (Caregility Cloud) with in-room telehealth hardware and clinical workflow software for U.S. hospitals — directly competing with hellocare in inpatient virtual nursing, virtual sitting, and EHR-integrated workflows.
• AvaSure: AvaSure is a leading vendor of virtual sitting and virtual nursing solutions for U.S. hospitals, including AI-augmented observation and bidirectional EHR documentation — overlapping with hellocare's eSitter and AI-assisted virtual nursing modules.
• Hicuity Health: Hicuity Health provides teleICU and virtual nursing services to U.S. health systems from centralized operations centers, competing with hellocare's AI-assisted virtual nursing and continuous patient monitoring capabilities in the inpatient setting.
• Andor Health: Andor Health delivers an AI-powered virtual care platform (ThinkAndor) integrating with EHRs to enable virtual nursing, virtual visits, and ambient clinical workflows — directly comparable to hellocare's AI-assisted virtual care platform.

Emerging players

• Artisight: Artisight provides AI-driven computer vision and sensor-based solutions for hospital virtual nursing, fall detection, and workflow automation, with notable health system deployments — emerging competition for hellocare's edge-AI fall detection and patient safety modules.
• Abridge: Abridge is a venture-backed AI ambient documentation platform for clinicians, with growing health system adoption — competing with hellocare's ambient clinical intelligence initiative in the same clinician-documentation workflow.

Others

• Caregility (duplicate placeholder, see top): Omitted — placeholder removed to avoid duplication.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/hellocareai
• Facebookfacebook.com/hellocareai
• LinkedInlinkedin.com/company/hellocare-ai

Compliance8 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Subsidiaries1 record

Funding overview

Funding rounds4 records

Investors8 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about hellocare