Dispatch
Dispatch is a B2B last-mile delivery logistics platform serving industrial distributors and B2B shippers across 80+ U.S. markets, combining AI-powered orchestration software (DispatchOne, Dispatch Connect) with a national network of vetted drivers. The company monetizes via tiered subscriptions and per-delivery fees, with 400+ enterprise customers spanning HVAC, plumbing, electrical, and building products verticals.
- Company typePrivate
- Founded2015
- HeadquartersBloomington, United States
- Headcount251–500
- GTM typeB2B
- OfferingSoftware
What Dispatch does
Dispatch (Dispatch LLC) is a B2B last-mile delivery logistics platform headquartered in Bloomington, Minnesota, founded in 2015. The company provides industrial distributors and B2B shippers with an integrated solution combining AI-powered orchestration software (DispatchOne and Dispatch Connect) and a national network of vetted delivery professionals across 80+ U.S. markets. Its technology stack unifies owned fleets, third-party carriers, and on-demand drivers into a single ecosystem with predictive ETAs, intelligent routing, exception handling, and dynamic SLA management, exposed via REST/JSON APIs and pre-built ERP, TMS, WMS, and CRM connectors. The company has earned SOC 2 Type 2, CCPA, and HIPAA compliance certifications and was recognized as a 2026 Gartner Digital Markets Leader for Fleet Management.
Dispatch monetizes through a hybrid model combining tiered SaaS subscriptions (Starter free, Professional $750-$9,000/month annually, Enterprise custom) and per-delivery transaction fees, with enterprise customers operating under multi-year Master Service Agreements that include service-level commitments and a National Delivery Guarantee. The go-to-market is dual-motion: enterprise field sales targeting large national distributors (customers include Sherwin-Williams, Ferguson, United Rentals, ABC Supply, Graybar, Lennox, and PoolCorp across HVAC, plumbing, electrical, building products, paint, plastics, and industrial machinery verticals) and product-led growth via a self-serve Starter tier. A courier partner network and Prokeep integration extend distribution into the B2B distributor software stack.
The company is privately held and venture-backed, having raised approximately $70.95M across five funding rounds (2018 seed through a $50M Series C in March 2022 led by PeakSpan Capital, with prior participation from Great North Ventures, Trinity Private Equity Group, HPA, and Revolution's Rise of the Rest Seed Fund). The leadership team is led by co-founder and CEO Andrew Leone, CTO Jason Kirton, CFO Serge De Bock (prior experience at HyreCar, Ford Micromobility, Amazon, Liberty Mutual), VP of Product Joyce Schofield, and VP of Marketing Alexia Smith, supported by a Lead Data Scientist. The company has reported 175% year-over-year revenue growth over the two years preceding its Series C and serves 400+ customers with 100,000+ completed deliveries.
Dispatch firmographics
Firmographics- Name
- Dispatch
- Legal name
- Dispatch LLC
- Website
- https://dispatchit.com
- Company type
- Private
- Founded year
- 2015
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- Dispatch is a B2B last-mile delivery logistics platform serving industrial distributors and B2B shippers across 80+ U.S. markets, combining AI-powered orchestration software (DispatchOne, Dispatch Connect) with a national network of vetted drivers. The company monetizes via tiered subscriptions and per-delivery fees, with 400+ enterprise customers spanning HVAC, plumbing, electrical, and building products verticals.
- Ownership category
- akta.pro rank
Dispatch industry classification
Industry- Product category
- Last-Mile Delivery Logistics Software
- NAICS
- Freight Transportation Arrangement (48851), Couriers and Express Delivery Services (4921)
- SIC
- Arrangement Of Transportation Of Freight & Cargo (4731), Trucking & Courier Services (No Air) (4210)
- akta.pro primary industry
- On-Demand / Crowdsourced Delivery Orchestration (TLAEAGAE)
- akta.pro secondary industries
- Courier, Parcel & Last‑Mile Delivery Platforms (BPAMAHAD), Routing, Optimization & Dispatch Engines (BPAMANAI)
Keywords
Where Dispatch is headquartered
LocationHeadquarters
- HQ city
- Bloomington
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Dispatch business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Operations, Personnel, Marketing or Sales, Infrastructure
Revenue model
- Delivery Transaction Fees: Per-delivery transaction fees based on usage. The company charges per delivery with pricing tiers that vary by volume and vehicle type. Enterprise pricing includes unlimited deliveries with no per-delivery charge under custom MSA agreements.
- Subscription/Platform Fees: Monthly or annual subscription fees for platform access across Starter, Professional, and Enterprise tiers. Starter tier is free with limited vehicles, Professional tiers range from $750-9000/month for additional vehicles and features.
- On-Demand Delivery Services: Revenue from businesses using Dispatch's national driver network for on-demand delivery services. Businesses pay for access to professional drivers and delivery execution.
- Fleet Management Software: Route planning, vehicle capacity optimization, driver assignment, and delivery scheduling services for businesses managing their own fleets.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Starter tier - Basic features for smaller teams with 5 vehicles and 500 deliveries included |
| Subscription | Annual | Professional tier - Advanced tools for growing delivery management with 15 vehicles |
| Subscription | Multi-year contract | Enterprise tier - Customized solutions for established organizations with unlimited capacity |
Go-to-market motion2 records
Distribution channels5 records
Marketing channels10 records
Dispatch product offering
Product offeringCore offering
Dispatch operates an AI-powered B2B last-mile delivery logistics platform that combines technology (DispatchOne orchestration engine, Dispatch Connect routing software) with delivery execution through a national on-demand driver network. The platform unifies owned fleets, carrier providers, and on-demand drivers into a single ecosystem with predictive ETAs, intelligent routing, exception handling, and ERP/TMS/CRM integrations for industrial distributors and contractors.
Product overview
Dispatch is an AI-powered last-mile delivery logistics platform that combines both technology and execution in one integrated platform. The core product is DispatchOne, an AI orchestration engine that unifies owned fleets, carrier providers, and on-demand drivers into a single ecosystem. Supporting this are Dispatch Connect (fleet routing and scheduling software), On-Demand Delivery (access to national driver network), Hotshot Delivery (urgent/time-critical service), Fleet Management, Dispatch Marketplace, Courier Partner Network, and a Driver App. The platform serves industrial sectors including HVAC, automotive, building products, electrical, plumbing, paint, plastics, industrial machinery, print, and solar.
Differentiator
Problem solved
Functional benefit
Brands
- DispatchOne: AI-powered last-mile logistics platform for enterprises that unifies owned fleets, carrier providers, and client systems into a single ecosystem with features including predictive ETAs, dynamic SLAs, exception handling, and cost/service trade-off recommendations.
- Dispatch Connect
Products and services
- DispatchOne AI-powered orchestration engine that unifies last-mile logistics operations for enterprises by integrating owned fleets, carrier providers, and driver networks into a single platform. Provides predictive ETAs, dynamic SLAs, intelligent routing, exception handling, and delivery health visibility.
- Dispatch Connect Fleet scheduling and route planning solution for businesses managing owned delivery fleets. Includes one-click route optimization, real-time GPS tracking, driver mobile app, proof of delivery, bulk order imports, and integration with Dispatch's on-demand driver network for peak demand.
- On-Demand Delivery Access to Dispatch's national network of professional, vetted drivers for last-mile delivery. Provides full visibility, multiple vehicle types, and customizable delivery experiences.
- Hotshot Delivery Urgent, time-critical delivery service for industrial businesses with direct-to-destination routing, no terminal transfers, flexible vehicle options (Sprinter vans to box trucks), and on-demand scheduling for HVAC, electrical, automotive, and industrial machinery sectors.
- Fleet Management Owned fleet optimization capabilities including route planning, vehicle capacity management, driver assignments, and delivery scheduling.
- Dispatch Marketplace Digital marketplace providing access to Dispatch's national network of professional drivers with real-time visibility, multiple vehicle types, and equipment and handling services.
- Courier Partner Network Partnership program allowing courier companies to access Dispatch's order marketplace, enabling fleet owners to scale their business, access more deliveries, and benefit from optimized routing and scheduling.
- Dispatch Driver App Mobile application for delivery professionals providing turn-by-turn navigation, order assignment, proof of delivery capture, instant communication with dispatchers/customers, and driver score tracking. Available on Google Play and Apple App Store.
Quantifiable outcome
- Enterprise customer achieved $2.1M in annualized cost savings and improved SLA adherence from 82% to 93% (+11 percentage points)
- +9 more outcomes
Companies that use Dispatch
Customer profileNamed customers26 records
Segments3 records
Ideal customer profiles4 records
Dispatch technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration6 records
AI capability7 records
Feature11 records
Dispatch partnerships and signals
Strategic signalScale indicators15 records
Recent moves6 records
Expansion highlights6 records
Dispatch competitors and assessment
Company assessmentDirect peers
- Bringg: Bringg is a delivery orchestration platform that enables enterprises to manage owned fleets, third-party carriers, and on-demand drivers through a single cloud-based platform. It is a direct competitor to DispatchOne in the multi-carrier last-mile orchestration space.
- Onfleet: Onfleet is a last-mile delivery management software provider offering route optimization, dispatch, tracking, and proof of delivery. It competes with Dispatch Connect in SMB and mid-market fleet routing and delivery management.
- OptimoRoute: OptimoRoute is a route planning and optimization platform used by field service and delivery businesses. It overlaps with Dispatch Connect's route optimization and fleet management capabilities for SMB and mid-market customers.
- Routific: Routific is a route optimization platform for last-mile delivery fleets, offering smart routing, dispatch, and tracking. It is a direct competitor to Dispatch Connect for SMB and mid-market delivery operators.
Broad incumbents
- DoorDash Drive: DoorDash Drive is the white-label last-mile fulfillment arm of DoorDash that offers on-demand delivery to retailers and distributors via DoorDash's national driver network. It overlaps with Dispatch's on-demand delivery network and competes for the same B2B shipper spend.
- Uber Direct: Uber Direct (part of Uber Eats/Postmates) provides on-demand, same-day delivery using Uber's nationwide driver network for retailers, restaurants, and merchants. It competes with Dispatch on B2B last-mile delivery and crowdsourced driver capacity.
- project44: project44 is a supply chain visibility and orchestration platform that connects shippers, carriers, and 3PLs across modes. While broader in scope (including ocean and rail), it increasingly competes with DispatchOne in enterprise last-mile visibility and orchestration.
- Samsara: Samsara is a leader in fleet management, IoT telematics, and connected operations for physical operations. It competes with Dispatch's Fleet Management module and was named alongside Dispatch in fleet management industry rankings.
- Verizon Connect: Verizon Connect is an established fleet management and telematics provider offering vehicle tracking, route optimization, and dispatch for commercial fleets. It is a broad incumbent competitor to Dispatch's fleet management capabilities.
Emerging players
- Shipsi: Shipsi is a same-day delivery platform that connects retailers and brands with a network of couriers for last-mile fulfillment. It overlaps with Dispatch's on-demand delivery and marketplace offerings, primarily focused on retail rather than industrial distribution.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
Dispatch social profiles
Digital presenceDispatch compliance and trust
Trust signalCompliance3 records
Dispatch financial estimates
Financial estimateRevenue estimate
Valuation estimate
Dispatch leadership team
Management profileNumber of profiles
Profiles10 records
Dispatch funding detail
Funding detailFunding overview
Funding rounds5 records
Investors6 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Dispatch M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Dispatch
What does Dispatch do?
Dispatch operates an AI-powered B2B last-mile delivery logistics platform that combines technology (DispatchOne orchestration engine, Dispatch Connect routing software) with delivery execution through a national on-demand driver network. The platform unifies owned fleets, carrier providers, and on-demand drivers into a single ecosystem with predictive ETAs, intelligent routing, exception handling, and ERP/TMS/CRM integrations for industrial distributors and contractors.
Is Dispatch a public or private company?
Dispatch is a private company. It is classified as venture growth investor backed and is currently operating.
When was Dispatch founded?
Dispatch was founded in 2015. It employs 251 to 500 people.
Where is Dispatch based?
Dispatch is headquartered in Bloomington, United States, in the North America region.
How does Dispatch make money?
Four revenue lines are on record. Delivery Transaction Fees are the primary driver. The others are subscription/Platform Fees, on-Demand Delivery Services and fleet Management Software.
Who are Dispatch's main competitors?
Direct peers on record are Bringg, Onfleet, OptimoRoute and Routific. Broad incumbents are DoorDash Drive, Uber Direct, project44, Samsara and Verizon Connect. Shipsi is listed as an emerging player.
Does Dispatch have an API?
Yes. Dispatch offers a public API with lightweight APIs and pre-built connectors that integrate with ERP, TMS, WMS, CRM, and custom platforms. The API enables real-time routing, exception handling, and visibility capabilities. Integrations can be built using REST/JSON architecture with webhook support for real-time notifications. Developer documentation is at support.dispatchit.com/en.
What industry is Dispatch in?
Dispatch's product category is Last-Mile Delivery Logistics Software. Its primary akta.pro industry code is TLAEAGAE, On-Demand / Crowdsourced Delivery Orchestration, with a secondary code of BPAMAHAD, Courier, Parcel & Last‑Mile Delivery Platforms. Its NAICS code is 48851 and its SIC code is 4731.