RingCentral

What RingCentral does

RingCentral, Inc. (NYSE: RNG) is a publicly traded cloud communications provider founded in 1999 and headquartered in Belmont, California, with engineering hubs in Sofia, Bulgaria and Bangalore, India. The company serves more than 600,000 businesses across 100+ countries, ranging from Fortune 1000 enterprises to sub-400-employee SMBs, on a single carrier-grade voice network delivering 99.999% uptime across 46 countries with PSTN calling and Microsoft Teams Operator Connect support. The core platform combines RingEX (UCaaS — phone, SMS, team chat, video meetings, fax) with RingCX (CCaaS — omnichannel contact center with intelligent virtual agents, quality management, and workforce engagement), unified through a proprietary app and supported by an open developer platform with over 500 pre-built integrations.

The company has layered an agentic voice AI portfolio onto this communications stack: AI Receptionist (AIR) for 24/7 call answering with multi-language detection and Shopify/Calendly/WhatsApp integrations; AI Virtual Assistant (AVA) for real-time agent assistance and translation; AI Conversation Expert (ACE) for post-call analytics, scoring, and coaching; and AIR Pro (announced at Enterprise Connect 2026) — a voice-first agentic AI platform with a no-code AIR Pro Studio builder for autonomous multi-step workflows. AIR Pro for Healthcare extends this stack with HIPAA-ready architecture and 80+ native EHR integrations. RingCentral's AI capabilities are powered in part through a deep OpenAI partnership embedding GPT-5.2 frontier models directly into the voice network.

RingCentral operates a hybrid GTM motion: enterprise field sales for Fortune 1000 contracts with multi-year terms and complex global deployments; direct-to-consumer self-serve e-commerce with 12-month-free promotional offers for businesses under 400 employees; and an extensive channel partner ecosystem including Certified Delivery Partners and global service providers (Vodafone Business, AT&T, BT, T-Mobile, Telus, Spectrum Business, Cox Business, Orange Business, Optus, Frontier, Brightspeed, MCM). The business model is anchored in recurring subscription revenue (RingEX/RingCX per-seat tiers of $10-$75/user/month, with annual billing discounts of up to 33%), supplemented by hybrid consumption-based AI monetization (AIR at $49 standalone / $39 add-on), professional services, and OEM-embedded partnerships. FY2025 revenue of $2.515 billion was up 5% year over year with record FCF of $530M (+32% YoY) and GAAP operating margin of 7.8%; AI ARR surpassed 10% of total ARR and doubled YoY in Q1 2026.

Name

RingCentral

Legal name

RingCentral, Inc.

Website

https://ringcentral.com

Company type

Public

Founded year

1999

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

RingCentral is a public cloud communications provider (NYSE: RNG) offering AI-powered UCaaS (RingEX) and CCaaS (RingCX) platforms to more than 600,000 businesses across 100+ countries, with an agentic voice AI suite (AIR, AVA, ACE, AIR Pro) targeting enterprise, mid-market, and SMB customers globally.

Ownership category

akta.pro rank

Product category

Cloud Communications

NAICS

Telecommunications (517), Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422), Agents for Wireless Telecommunications Services (517122)

SIC

Telephone Communications (No Radiotelephone) (4813), Computer Communications Equipment (3576), Services-Prepackaged Software (7372)

akta.pro primary industry

Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL)

akta.pro secondary industries

Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF), Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC), VoIP/ATA & Integrated Voice Gateways (CPE) (HDAFAIAJ), AI & Automation in Customer Service (Chatbots, Agent Assist) (EDABACAO), Contact Center Operations & Tools (ACD/IVR/CRM/WFM) (EDABACAA), Voice Calling (VoIP) Apps (BPAMACAC)

Keywords

• Cloud communications platform
• Unified communications as a service
• Contact center as a service
• AI voice agents
• Business messaging solutions

Headquarters

HQ city

Belmont

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations

Revenue model

1. Subscription Revenue (RingEX / RingCX): Recurring subscription revenue from RingEX (UCaaS business communications) and RingCX (CCaaS contact center), billed per user/seat with tiered plans and annual vs monthly billing. Q1 2026 subscription revenue was $623M (up 6% YoY), driving record GAAP operating margin of 7.8% (up 610bps YoY). FY2025 total revenue was $2.515B with subscription as the dominant recurring stream.
2. AI Product ARR (AIR, AVA, ACE, AIR Pro): Usage-based / hybrid AI recurring revenue from monetized AI products including AI Receptionist (AIR), AI Conversation Expert (ACE), AI Virtual Assistant (AVA), and AIR Pro. AI-driven ARR surpassed 10% of total ARR and doubled YoY in Q1 2026, with AIR alone reaching over 11,800 paying customers (up 40% QoQ) and ACE exceeding 4,800 customers (up 144% YoY). Designed to drive expansion independent of seat count.
3. Hybrid Pricing (Base + Consumption): Increasingly hybrid pricing model combining base subscriptions with consumption-based charges for AI workloads and bundled calling. Per EY research, customer service AI costs have risen from $0.04 to $1.20 per chat, pushing UCaaS/CCaaS vendors to move from simple bundle pricing to hybrid base + consumption. RingCentral has publicly adopted hybrid pricing for AI features.
4. Professional Services & Customer Engagement Bundles: Revenue from Customer Engagement Bundle for Microsoft Teams, deployment and integration professional services, and customized enterprise solutions such as the Spectrum UCX with RingCentral portfolio and Cox Business Contact Center, often delivered with managed network partners.
5. Capital Return Programs (Dividends & Buybacks): Returning capital to shareholders via inaugural quarterly cash dividend of $0.075/share (declared Q4 2025, payable March 16, 2026) and an expanded share buyback program announced alongside Q4 2025 results.

Pricing tiers

Go-to-market motion6 records

Distribution channels7 records

Marketing channels10 records

Core offering

RingCentral provides an AI-powered agentic voice communications platform delivered as a global cloud UCaaS (RingEX) and CCaaS (RingCX) stack. It offers business phone, messaging, video meetings, team chat, AI-powered contact center, and agentic AI voice agents (AIR, AVA, ACE, AIR Pro) to over 600,000 businesses across 100+ countries with 99.999% uptime.

Product overview

RingCentral offers a unified AI-powered communications platform combining UCaaS (RingEX), CCaaS (RingCX), and agentic AI capabilities, organized as a platform-plus-modules architecture. The core flagship product is RingEX (business phone, messaging, meetings, SMS, team chat), complemented by RingCX (omnichannel AI-first contact center). On top of this foundation, RingCentral layers a portfolio of AI agents and assistants — AIR (AI Receptionist), AVA (AI Virtual Assistant), ACE (AI Conversation Expert), and AIR Pro (AI Representative, an agentic voice AI platform) — alongside the Personal AI Assistant integrated into RingEX. Specialized offerings include the Customer Engagement Bundle for Microsoft Teams, AIR Pro for Healthcare with native EHR integrations, RingCentral Events (virtual events), AI Meetings, Online Fax, and a RingCentral Platform with open APIs and 500+ pre-built integrations. The platform serves over 600,000 customers worldwide across 100+ countries with 99.999% availability.

Differentiator

Problem solved

Functional benefit

Brands

• RingEX: Business communications platform offering AI-powered calls, messages, and meetings including business phone, SMS, team chat, AI meetings, and online fax.
• RingCX
• AIR (AI Receptionist)
• AIR Pro (AI Representative)
• AVA (AI Virtual Assistant)
• ACE (AI Conversation Expert)
• RingCentral Events
• RingVideo

Products and services

• RingEX Flagship AI-powered business communications platform unifying business phone, messaging, SMS, video meetings, and team chat in a single app with built-in AI capabilities for enterprises and SMBs.
• RingCX AI-powered omnichannel contact center solution providing customer engagement across voice and 20+ digital channels with AI quality management, intelligent virtual agents, and workforce engagement management.
• AI Receptionist (AIR) 24/7 AI-powered virtual receptionist that answers, routes, and handles customer calls and FAQs with integrations to Shopify, Calendly, and WhatsApp.
• AI Virtual Assistant (AVA) AI agent that captures notes, provides real-time translations, surfaces AI-generated answers, and automates workflows during live customer interactions.
• AI Conversation Expert (ACE) Conversation intelligence platform providing automated recordings, summaries, intelligent call scoring, AI coaching, customer/deal insights, and competitive tracking deeply integrated with CRM.
• AIR Pro (AI Representative) Voice-first, omnichannel agentic AI platform for building and deploying custom AI agents with no-code AIR Pro Studio; enables autonomous multi-step actions across voice, SMS, chat, and digital channels.
• AIR Pro for Healthcare Healthcare-specific agentic voice AI platform with native integration to 80+ EHR systems (Epic, Oracle Health, Athenahealth, eClinicalWorks) and HIPAA-ready architecture.
• Customer Engagement Bundle for Microsoft Teams Bundle integrating enterprise-grade calling, AI Receptionist, AI Conversation Expert, and real-time analytics directly into the Microsoft Teams interface.
• RingCentral Events AI-powered virtual, hybrid, and in-person event platform with customizable branding, multi-session support, AI Q&A categorization, caption translation, and scaling to 100,000+ attendees.
• AI Meetings AI-powered video meeting solution with live transcriptions, summaries, recaps, highlights, AI-driven Smart Editor, and real-time translation; includes Town Halls, Rooms, and Webinars.
• Business Phone Cloud-based business phone system with 99.999% uptime, supporting local, toll-free, and international numbers across 45+ countries with inbound numbers in 105+ countries.
• 800-Works Unlimited Toll-free flat-rate mobile communications service including unlimited incoming calls, call routing, internet fax, and voicemail management for $39.99 per month.
• RingCentral Platform (APIs & SDKs) Open developer platform with APIs, SDKs, widgets, and developer tools supporting custom integrations, an App Gallery of 500+ pre-built integrations, and an Automator for no-code workflow building.

Quantifiable outcome

• 60% increase in new patient intakes and $1.7M revenue increase at Axis Integrated Mental Health using AIR
• +22 more outcomes

Named customers49 records

Segments13 records

Ideal customer profiles6 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration13 records

AI capability12 records

Feature9 records

Partnerships

28 partnerships are on record, tiered flagship, core and minor.

• Microsoft (Microsoft Teams)flagshipTechnology or Integration · 15 May 2026RingCentral launched its Customer Engagement Bundle for Microsoft Teams, integrating enterprise-grade calling, AI Receptionist, AI Conversation Expert, and real-time analytics directly into the Teams interface via Operator Connect (46 countries, 99.999% uptime). Enables customer-facing engagement without leaving Teams and targets organizations standardized on Microsoft Teams but lacking robust external communication capabilities.
• ShopifycoreTechnology or Integration · 10 May 2026RingCentral expanded its AI Receptionist (AIR) product with new integrations to Shopify, enabling it to handle order enquiries, appointment scheduling, and inbound messaging. AIR now serves over 11,800 businesses with the integration enabling end-to-end transaction execution without human involvement.
• CalendlycoreTechnology or Integration · 10 May 2026Calendly integrated into RingCentral AIR (AI Receptionist) to enable automated appointment scheduling as part of AIR's end-to-end transaction execution capability.
• WhatsApp (Meta)coreTechnology or Integration · 10 May 2026RingCentral integrated WhatsApp into its AI Receptionist (AIR) product for inbound messaging and SMS handling, enabling omnichannel AI agent experiences across voice, SMS, and WhatsApp.
• TekmetricminorOEM/ Whitelabel/ Licensing Partner · 13 April 2026Tekmetric integrated RingCentral Phones into its all-in-one platform serving 14,000+ auto repair shops nationwide to surface caller context before answers. Tekmetric Phones launched at Tektonic 2026 conference in Houston with general availability targeted for early summer 2026.
• Cox BusinessflagshipChannel Partner/ Reseller/ Distributor · 7 April 2026Cox Business launched Cox Business Contact Center in partnership with RingCentral — an AI-first, omni-channel customer engagement platform featuring AI virtual agents, automated quality management, multi-channel engagement, and CRM integrations. Designed for mid-market and growing companies to improve customer engagement, expanding RingCentral's TAM to $150 billion (per Seeking Alpha analysis).
• Spectrum Business (Charter Communications)flagshipChannel Partner/ Reseller/ Distributor · 11 March 2026Spectrum Business and RingCentral announced a significant expansion of their partnership to launch the Unified Customer Experience (UCX) with RingCentral portfolio, adding RingCX and ACE to Spectrum Business's offerings. The integrated solution is delivered over Spectrum's managed network, targeting mid-market and enterprise customers. The Customer Engagement Bundle signed 5,000 accounts in its opening weeks with 40% running paid AI features. Available nationwide to Spectrum Business customers in late March 2026.
• Epic SystemscoreTechnology or Integration · 8 March 2026Native integration with Epic and 80+ other electronic health record systems powers AIR Pro for Healthcare, providing HIPAA-ready architecture for automated patient access and care coordination workflows.
• Oracle HealthcoreTechnology or Integration · 8 March 2026Native EHR integration with Oracle Health as part of AIR Pro for Healthcare's 80+ EHR integrations, supporting automated patient access workflows.
• AthenahealthcoreTechnology or Integration · 8 March 2026Native EHR integration with Athenahealth as part of AIR Pro for Healthcare's 80+ EHR integrations.
• eClinicalWorkscoreTechnology or Integration · 8 March 2026Native EHR integration with eClinicalWorks as part of AIR Pro for Healthcare's 80+ EHR integrations.
• OpenAIflagshipStrategic or Co-development Partner · 1 February 2026RingCentral announced a deep integration embedding OpenAI's frontier models, including GPT-5.2, directly into its enterprise voice AI platform. The deployment spans three pillars: AI Receptionist (AIR) for call answering and routing, AI Virtual Assistant (AVA) for real-time agent assistance, and AI Conversation Expert (ACE) for post-call compliance and coaching. Financial results include Televero Health achieving $200,000 monthly revenue increase and 14% rise in appointments.
• Orange BusinesscoreChannel Partner/ Reseller/ Distributor · 1 March 2025RingCentral expanded with Orange Business into France and Benelux markets in March 2025, extending the UCaaS distribution footprint in Europe.
• SalesforcecoreTechnology or IntegrationDeep CRM integration with Salesforce Service Cloud for unified customer conversations, AI Conversation Expert, and RingCX for Salesforce; mentioned as one of 500+ pre-built integrations.
• Google WorkspacecoreTechnology or IntegrationIntegration with Google Workspace enables RingCentral communications to work alongside Google productivity tools as part of the 500+ pre-built integrations ecosystem.
• Vodafone BusinessflagshipChannel Partner/ Reseller/ DistributorGlobal service provider partner offering RingCentral as part of customized and integrated solutions. Visible in service provider logo galleries across RingCentral country websites.
• OptuscoreChannel Partner/ Reseller/ DistributorGlobal service provider partner offering RingCentral in Australia and other markets.
• AT&TflagshipChannel Partner/ Reseller/ DistributorGlobal service provider partner offering RingCentral as part of AT&T Cloud Voice solution with Mobile UC offering, integrating with Microsoft Teams, Cisco Webex, and RingCentral.
• BT Group (BT Communications)flagshipChannel Partner/ Reseller/ DistributorGlobal service provider partner offering RingCentral in the UK and other markets.
• T-MobileflagshipChannel Partner/ Reseller/ DistributorGlobal service provider partner offering RingCentral as part of its unified communications portfolio.
• TeluscoreChannel Partner/ Reseller/ DistributorGlobal service provider partner offering RingCentral in Canada and other markets.
• FrontierminorChannel Partner/ Reseller/ DistributorGlobal service provider partner offering RingCentral.
• MCMminorChannel Partner/ Reseller/ DistributorGlobal service provider partner offering RingCentral.
• BrightspeedminorChannel Partner/ Reseller/ DistributorGlobal service provider partner offering RingCentral.
• MetrigycoreGTM or Marketing PartnerResearch partnership with Metrigy for AI Customer Experience research, AI Customer Experience Index, AI Sentiment Index, and joint webinars. Metrigy CEO Robin Gareiss is a frequent RingCentral co-presenter.
• Avantive SolutionsminorImplementation/ SI/ Consulting PartnerBPO/contact center partner led by CEO Frank Pettinato, co-presenter at RingCentral AI Real Talk webinars on AI-powered customer engagement transformation.
• CommunityWFMcoreTechnology or IntegrationWorkforce management partner integrated with RingCX for AI-driven workforce management capabilities. Co-presented at AI Real Talk webinars.
• HubSpotcoreTechnology or IntegrationIntegration partner within RingCentral's 500+ pre-built integrations ecosystem for CRM-driven sales and customer engagement workflows.

Scale indicators23 records

Recent moves6 records

Expansion highlights7 records

Direct peers

• 8x8: Direct UCaaS+CCaaS competitor offering cloud communications, contact center, and conversation intelligence to enterprise and mid-market customers. Highly comparable business model, seat-based pricing, and AI roadmap to RingCentral.
• Five9: Pure-play CCaaS provider competing head-to-head with RingCX in AI-first contact center, with similar investments in generative AI agents, conversation intelligence, and enterprise field sales motion.
• Nice (NiCE): Enterprise CCaaS and WEM leader (CXone Mpower platform) competing in AI-powered contact center, workforce engagement, and conversation analytics — directly overlapping with RingCX and ACE.
• Genesys: Large CCaaS and CX orchestration platform with deep enterprise footprint, AI agents, and WEM capabilities — competes for the same Fortune 1000 contact center deals as RingCX.
• Zoom Communications: Competitor across UCaaS (Zoom Phone, Zoom Meetings) and CCaaS (Zoom Contact Center), with growing AI agent and workforce engagement capabilities that overlap RingEX and RingCX.
• Vonage (Ericsson): UCaaS and CCaaS competitor owned by Ericsson, serving SMB and mid-market with programmable communications and AI-enhanced contact center — directly comparable to RingEX/RingCX for smaller customers.
• Avaya: Enterprise UC and CC incumbent transitioning from on-prem to cloud (Avaya Experience Platform), directly competing with RingCentral for large enterprise PBX replacement and contact center modernization deals.

Broad incumbents

• Microsoft (Teams Phone / Dynamics 365 Contact Center): Both the largest distribution partner (Operator Connect) and most consequential competitor: Teams Phone and Dynamics 365 Contact Center compete for the same enterprise UCaaS/CCaaS budgets RingCentral monetizes.
• Cisco (Webex): Broad incumbent in unified communications, contact center (Webex Contact Center), and collaboration — competes across enterprise UC, CC, and AI assistant categories, often bundled with networking.
• Twilio: Communications APIs and Flex CCaaS platform targeting developers and enterprises for messaging, voice, and contact center — overlaps RingCentral's API/platform and RingCX offerings, though more developer-led.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/RingCentral
• YouTubeyoutube.com/user/ringcentral
• Facebookfacebook.com/ringcentral
• LinkedInlinkedin.com/company/ringcentral
• Instagraminstagram.com/ringcentral
• TikToktiktok.com/@ringcentral

Compliance9 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Subsidiaries1 record

Funding overview

Funding rounds11 records

Investors16 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A7 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about RingCentral