interface.ai
- Company typePrivate
- Founded2019
- HeadquartersSan Francisco, United States
- Headcount101–250
- GTM typeB2B
- OfferingSoftware
interface.ai firmographics
Firmographics- Name
- interface.ai
- Legal name
- interface.ai
- Website
- https://interface.ai
- Company type
- Private
- Founded year
- 2019
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Ownership category
- akta.pro rank
interface.ai industry classification
Industry- Product category
- Conversational AI for Banking
- NAICS
- Custom Computer Programming Services (541511), Telephone Call Centers (56142)
- SIC
- Services-Computer Programming Services (7371)
- akta.pro primary industry
- Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC)
- akta.pro secondary industries
- Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL), AI Integration & Orchestration Platforms (Connectors, Workflow, iPaaS for AI) (HDAEANAI)
Keywords
Where interface.ai is headquartered
LocationHeadquarters
- HQ city
- San Francisco
- HQ country
- United States
- HQ region
- North America
Offices3 records
Markets served
interface.ai business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations
Revenue model
- Usage-Based Pricing for Voice AI: Industry context reports Voice AI usage-based pricing typically ranging from $0.10 to $0.40 per minute for financial institution deployments, consistent with interface.ai's voice AI offerings.
- Subscription / Recurring Software Fees: Recurring SaaS-style subscription revenue from BankGPT platform, Agentic Voice AI, Chat AI, Employee AI, Smart Collections AI, Nexus CCaaS, and Fraud Prevention AI modules deployed across 100+ financial institutions.
- Performance-Based / Outcome-Based Pricing: Performance-based pricing offering tied to ROI, described in company materials as "Guaranteed ROI & Performance-Based Pricing"; aligns to outcome-based pricing for financial institutions.
- Professional / Implementation Services: Pre-launch and post-launch services offered alongside the platform (referenced under Services menu: Prelaunch Services and Postlaunch Services) covering implementation, deployment, and ongoing support.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Outcome Based/ Performance | Annual | Performance-based / guaranteed ROI pricing |
| Usage-based | Pay-as-you-go | Voice AI usage-based pricing |
| Subscription | Multi-year contract | Custom enterprise subscription (quote-based) |
Go-to-market motion4 records
Distribution channels6 records
Marketing channels10 records
interface.ai product offering
Product offeringCore offering
interface.ai sells the BankGPT agentic AI platform and its suite of specialized agent modules (Agentic Voice AI, Agentic Chat AI, Agentic Employee AI, Agentic Online Banking, Agentic Smart Collections AI, Agentic Contact Center/Nexus, and Fraud Prevention AI) exclusively to credit unions and community banks. The platform automates 24/7 member service, contact center operations, collections, fraud authentication, and employee assistance across 100+ languages using grounded LLMs, compliance-by-design controls trained on NCUA and FFIEC regulations, and pre-built native integrations with 40+ core banking and digital banking systems.
Product overview
interface.ai offers a platform-plus-modules architecture centered on its BankGPT agentic AI platform, purpose-built for credit unions and community banks. BankGPT is the foundational layer that grounds advanced LLMs in auditable, financial-grade knowledge and powers a portfolio of specialized agent products: Agentic Voice AI, Agentic Chat AI, Agentic Employee AI, Agentic Online Banking, the Agentic Contact Center (Nexus) — the world's first fully agentic CCaaS — Agentic Smart Collections AI, and Fraud Prevention AI. The platform delivers real-time compliance (trained on NCUA and FFIEC regulations), adaptive authentication, and unified governance, and serves 100+ financial institutions processing over 1.5 million conversations daily with 99.99% uptime.
Differentiator
Problem solved
Functional benefit
Brands
- BankGPT: interface.ai's agentic AI platform purpose-built for credit unions and community banks; powers over 1.5 million daily conversations across 100+ financial institutions.
- Nexus
Products and services
- BankGPT Platform Industry-first agentic AI platform purpose-built for credit unions and community banks. Pairs advanced Large Language Models with grounded, auditable, financial-grade knowledge to deliver accurate, script-free resolutions across voice, chat, employee assist, online banking, smart collections, and contact center channels. Delivers 99.99% uptime, real-time compliance training on NCUA and FFIEC regulations, and 40+ native integrations with core banking, CRM, lending, and payment systems.
- Agentic Voice AI Natural, unscripted voice agent that learns from the institution's website and documents to perform at the level of a seasoned contact center agent, available 24/7 in 100+ languages with predictable, grounded execution. Powers 60-90% call automation and after-hours coverage for credit unions and community banks.
- Agentic Chat AI ChatGPT-like conversational experience for website and mobile banking apps that empowers members to get accurate information, learn about products, fill out forms, and complete transactions without redirection to complex legacy online banking platforms.
- Agentic Employee AI AI copilot for bank employees and executives that provides grounded answers from the institution's knowledge base, automates repetitive tasks, and surfaces insights from data sources. Designed to elevate human productivity rather than replace staff.
- Agentic Smart Collections AI Multi-channel agentic AI that automates early-stage delinquency outreach across voice, SMS, and email with product-aware playbooks, journey orchestration, policy-gated compliance controls, and self-service administration. Includes an optional mortgage early-intervention module.
- Agentic Contact Center (Nexus) World's first fully agentic Contact Center as a Service (CCaaS) platform purpose-built for credit unions and community banks. AI owns the end-to-end member conversation and routes only specific micro-requests to skilled human agents in seconds, eliminating hold queues, transfers, and binary call routing by enabling multiple agents to resolve parallel requests within a single unbroken member conversation.
- Fraud Prevention AI Proprietary authentication system combining multi-point caller ID forensics with advanced device biometrics (Face ID and Fingerprint ID), delivering industry-leading fraud protection without adding friction to the member experience through silent authentication.
- Agentic Online Banking ChatGPT-like conversational experience that replaces the legacy WIMP interface of online banking, delivering truly autonomous banking through self-service capabilities that go beyond traditional online banking menus.
Quantifiable outcome
- Up to 10x agent capacity multiplication via parallel request resolution in single conversation (Nexus)
- +6 more outcomes
Companies that use interface.ai
Customer profileNamed customers24 records
Segments4 records
Ideal customer profiles2 records
interface.ai technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration15 records
AI capability15 records
Feature9 records
interface.ai partnerships and signals
Strategic signalPartnerships
20 partnerships are on record, tiered flagship, strategic, minor, core and supporting.
- TelarusflagshipInterface.ai announced its enrollment in the Telarus Partner Program (Feb 2026), positioning itself as the only vendor offering enterprise-grade CCaaS infrastructure combined with its BankGPT AI platform. The partnership allows credit unions and community banks to access elite CCaaS infrastructure from global providers while layering banking-native AI capabilities; existing CCaaS customers can integrate BankGPT directly without replacing communication infrastructure.
- 19 Credit Union Leagues & Associations (23 states)strategic19 Credit Union Leagues & Associations (overseeing 23 states) endorsed interface.ai as the preferred Artificial Intelligence vendor for their member credit unions, providing grassroots distribution and credibility within the U.S. credit-union movement.
- NSE (National Stock Exchange of India / partner)minorNSE announced partnership with Silicon Valley-based interface.ai to offer AI-powered experiences and enable large-scale digital transformation through AI-powered experience (September 2021).
- Share OnecoreShare One customers can seamlessly adopt interface.ai's IVA and transform call centers from cost to revenue centers (announced February 2021).
- Symitar (Jack Henry)coreInterface.ai joined the Symitar Vendor Integration Program (VIP) in January 2021, enabling Jack Henry/Symitar core-banking customers to integrate interface.ai's Intelligent Virtual Assistant into their environments.
- CorelationcoreAnnounced that Corelation customers can launch interface.ai's IVA in less than 2 weeks to transform call centers from cost to revenue centers.
- GliastrategicInterface.ai partnered with Glia to transform call center experience for financial institutions. Glia reinvents how businesses support customers in a digital world with digital communication choices, on-screen collaboration, and AI-enabled assistance; combined with interface.ai AI for joint go-to-market to financial institutions.
- Jack HenrycoreSmart Collections offers native integration with major core banking systems including Jack Henry (in addition to Corelation, FIS, Finastra, Fiserv, COCC, Share One).
- FIScoreNative core-banking integration with FIS alongside Jack Henry, Corelation, Finastra, Fiserv, COCC, and Share One for Smart Collections and the broader BankGPT platform.
- FinastracoreNative core-banking integration with Finastra as part of Smart Collections' multi-core support.
- FiservcoreNative core-banking integration with Fiserv as part of Smart Collections' multi-core support.
- COCCcoreNative core-banking integration with COCC as part of Smart Collections' multi-core support.
- AlkamisupportingLogo displayed on Contact Us page as integration partner for digital banking platform interoperability.
- CU AnswerssupportingLogo displayed on Contact Us page as integration/technology partner serving credit unions.
- EpisyssupportingLogo displayed on Contact Us page as integration partner (Episys core).
- MeridianLinksupportingLogo displayed on Contact Us page as integration partner for lending/account opening workflows.
- BlendsupportingLogo displayed on Contact Us page as integration partner for digital consumer banking workflows.
- CU Direct (Origence)supportingLogo displayed on Contact Us page as integration partner for indirect lending.
- MDTsupportingLogo displayed on Contact Us page as integration/technology partner for credit unions.
- O2 (Ongo / Other)supportingLogo displayed on Contact Us page as integration/technology partner.
Scale indicators18 records
Recent moves6 records
Expansion highlights6 records
interface.ai competitors and assessment
Company assessmentDirect peers
- Posh AI: Posh AI is a conversational AI platform purpose-built for credit unions and community banks, offering voice and chat assistants — directly competing with interface.ai's BankGPT in the same vertical and customer base.
- Kore.ai: Kore.ai is an enterprise conversational AI and agentic platform with a dedicated banking and financial services vertical, competing head-to-head with interface.ai on AI agent orchestration, voice bots, and employee-assist use cases for FIs.
- Yellow.ai: Yellow.ai offers a multi-channel conversational/agentic AI platform with explicit banking and BFSI solutions, overlapping with interface.ai's voice, chat, and contact-center modernization offerings for financial institutions.
- Glia: Glia is a digital customer service platform built specifically for financial institutions, offering AI-enabled assistance, messaging, and on-screen collaboration — and is a documented interface.ai partner as well as a competitor for FI call-center AI budget.
- Cresta: Cresta provides an agentic AI platform for contact centers, including financial services customers, with real-time agent assist and automation — directly comparable to interface.ai's Nexus CCaaS and Employee AI offerings.
- Uniphore: Uniphore is an enterprise conversational AI and automation platform with strong banking vertical coverage, offering voice bots, agent assist, and analytics overlapping with interface.ai's BankGPT stack.
Broad incumbents
- Genesys: Genesys is a large enterprise CCaaS and customer experience platform with deep financial-services penetration and an expanding agentic AI roadmap — a broad incumbent whose cloud contact-center suite overlaps with interface.ai's Nexus offering.
- NICE Ltd. NICE is a broad enterprise CX and CCaaS incumbent serving financial services with workforce engagement, real-time analytics, and AI agents — competing for the same FI contact-center modernization budgets interface.ai targets.
- Five9: Five9 is a major cloud CCaaS provider investing in agentic AI and vertical solutions, including financial services, making it a broad incumbent competitor to interface.ai's Nexus contact-center platform.
- Jack Henry: Jack Henry is a leading core-banking technology provider for credit unions and community banks and a documented interface.ai integration partner. As Jack Henry layers its own AI features, it represents a powerful distribution channel but also a potential competitor for the same FI AI budget.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
interface.ai social profiles
Digital presenceinterface.ai compliance and trust
Trust signalCompliance4 records
interface.ai financial estimates
Financial estimateRevenue estimate
Valuation estimate
interface.ai leadership team
Management profileNumber of profiles
Profiles2 records
interface.ai funding detail
Funding detailFunding overview
Funding rounds2 records
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
interface.ai M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about interface.ai
What does interface.ai do?
interface.ai sells the BankGPT agentic AI platform and its suite of specialized agent modules (Agentic Voice AI, Agentic Chat AI, Agentic Employee AI, Agentic Online Banking, Agentic Smart Collections AI, Agentic Contact Center/Nexus, and Fraud Prevention AI) exclusively to credit unions and community banks. The platform automates 24/7 member service, contact center operations, collections, fraud authentication, and employee assistance across 100+ languages using grounded LLMs, compliance-by-design controls trained on NCUA and FFIEC regulations, and pre-built native integrations with 40+ core banking and digital banking systems.
Is interface.ai a public or private company?
interface.ai is a private company. It is classified as venture growth investor backed and is currently operating.
When was interface.ai founded?
interface.ai was founded in 2019. It employs 101 to 250 people.
Where is interface.ai based?
interface.ai is headquartered in San Francisco, United States, in the North America region.
How does interface.ai make money?
Four revenue lines are on record. Usage-Based Pricing for Voice AI is the primary driver. The others are subscription / Recurring Software Fees, performance-Based / Outcome-Based Pricing and professional / Implementation Services.
Who are interface.ai's main competitors?
Direct peers on record are Posh AI, Kore.ai, Yellow.ai, Glia, Cresta and Uniphore. Broad incumbents are Genesys, NICE Ltd., Five9 and Jack Henry.
Does interface.ai have an API?
No public API is recorded for interface.ai.
What industry is interface.ai in?
interface.ai's product category is Conversational AI for Banking. Its primary akta.pro industry code is HDAAAFAC, Conversational AI Platforms (chat/voice bots, orchestration), with a secondary code of HDAAAFAL, Contact Center Speech AI (agent assist, IVR automation). Its NAICS code is 541511 and its SIC code is 7371.