Zuper
Zuper provides an AI-powered field service management platform for skilled trades businesses (roofing, HVAC, electrical, plumbing), replacing 5-7 disconnected tools with one unified operating system spanning scheduling, dispatch, payments, communications, and AI agents.
- Company typePrivate
- Founded2016
- HeadquartersSammamish, United States
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
What Zuper does
Zuper, Inc. is a Delaware-incorporated SaaS company founded in 2016 and headquartered in Sammamish, Washington (greater Seattle), with an India-based affiliate (Zupersoft Solutions Pvt Ltd) supporting operations. The company provides an AI-powered field service management (FSM) platform targeting skilled trades businesses — primarily roofing, HVAC, electrical, and plumbing contractors — with additional coverage of landscaping, solar, pool service, and discrete manufacturing. The platform is architected as a multi-layer AI operating system (Interaction, AI, App, and Operating layers) that consolidates 5-7 disconnected tools (CRM, scheduling, dispatch, invoicing, payments, fleet, communications) into a single system running from first inquiry to final payment. Notable proprietary components include Zuper Sense (an AI command center for monitoring, analysis, prediction, and natural-language querying), autonomous AI agents (CSR Agent for inbound calls, Field Agent for technician assistance, plus coming-soon Marketing, Sales Coach, and AR agents), and Zuper Glass, the first AI-powered smart glasses for skilled trades, voice-activated and ruggedized for field environments.
The product portfolio comprises a core FSM platform with vertical-specific modules plus a suite of native add-ons: Zuper Connect (communications via Plivo), Zuper Pay (payments via Stripe), Zuper Fleet (fleet management), guided workflows, hands-free checklists, intelligent quoting, and a mobile-first app with offline mode and REST API/SDK. The business model is subscription SaaS with quote-based tiered pricing (Base, Pro, Enterprise) differentiated by support levels and SLAs, plus add-on revenue from native modules and implementation/professional services. Go-to-market is hybrid PLG (free trial, SEO-driven demand generation, vertical community programs) combined with enterprise direct sales for larger customers. Zuper has raised approximately $46.1 million across three disclosed rounds, most recently a $32 million Series B in December 2023 led by FUSE with participation from Prime Ventures. The company holds SOC 2 Type 2 and ISO 27001 certifications, is GDPR-compliant, and was named an IDC Innovator in Field Service Management Applications 2025.
Zuper firmographics
Firmographics- Name
- Zuper
- Legal name
- Zuper, Inc.
- Website
- https://zuper.co
- Company type
- Private
- Founded year
- 2016
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Zuper provides an AI-powered field service management platform for skilled trades businesses (roofing, HVAC, electrical, plumbing), replacing 5-7 disconnected tools with one unified operating system spanning scheduling, dispatch, payments, communications, and AI agents.
- Ownership category
- akta.pro rank
Zuper industry classification
Industry- Product category
- Field Service Management Software
- NAICS
- Software Publishers (513210), Software Publishers (5132), Custom Computer Programming Services (541511)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Customer Service/Support CRM & Contact Center Platforms (BPAFAFAK)
- akta.pro secondary industries
- B2B SaaS & Enterprise Personalization (CRM, Sales, Support) (HDAAAGAJ), Configuration Management Database (CMDB) Platforms (HDAEALAE)
Keywords
Where Zuper is headquartered
LocationHeadquarters
- HQ city
- Sammamish
- HQ country
- United States
- HQ region
- North America
Offices3 records
Markets served
Zuper business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations
Revenue model
- SaaS Subscription (Field Service Management Platform): Zuper generates revenue primarily through SaaS subscription pricing for its all-in-one field service management platform. The platform consolidates 5-7 disconnected tools into one intelligent system, allowing service businesses to manage the full arc from first inquiry to final payment. Pricing is quote-based and tiered, with Base, Pro, and Enterprise service tiers offering different support levels and availability commitments.
- Add-On Services and Modules: Additional revenue from optional add-on services including Zuper Glass (hardware), Zuper Connect (communications), Zuper Pay (payments), Zuper Fleet (fleet management), and specialized industry solutions. These are subject to Additional Service Terms and separate pricing.
- Professional Services and Implementation: Implementation assistance and consulting services available for purchase beyond standard onboarding. Data migration services offered as fee-based additional scope (up to 5 primary data sets, 30,000 rows per module).
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Base Service Plan |
| Subscription | Monthly | Pro Service Plan |
| Subscription | Monthly | Enterprise Service Plan |
| Subscription | Annual | Custom Enterprise Pricing |
Go-to-market motion1 record
Distribution channels7 records
Marketing channels10 records
Zuper product offering
Product offeringCore offering
Zuper provides a cloud-based AI Operating System that consolidates CRM, scheduling, dispatch, work order management, asset and inventory management, invoicing, payments, communications, and fleet management into a single platform tailored to skilled trade contractors. The platform spans first customer inquiry through final payment and is augmented by Zuper Sense (an AI command center), AI agents (CSR Agent and Field Agent), integrated apps (Zuper Connect, Zuper Pay, Zuper Fleet), and a REST API/SDK.
Product overview
Zuper is an AI operating system provider for skilled trades and field service operations. The platform replaces 5-7 disconnected tools with one unified system comprising a core Field Service Management platform with specialized solutions for roofing, electrical, HVAC, plumbing, and other trades. The architecture includes Zuper Sense (AI-powered intelligent command center), AI Agents suite (CSR Agent, Field Agent, AR Agent, Marketing Agent, Sales Coach Agent), native apps (Zuper Connect, Zuper Pay, Zuper Fleet), and hardware (Zuper Glass smart eyewear). The platform integrates with Stripe for payments, Plivo for communications, and offers a REST API with JavaScript SDK.
Differentiator
Problem solved
Functional benefit
Brands
- Zuper Sense: AI-powered intelligent command center for monitoring, analyzing, predicting, and recommending actions for field service operations.
- Zuper Glass
- Zuper Connect
- Zuper Pay
- Zuper Fleet
- CSR Agent
- Field Agent
Products and services
- Zuper Field Service Management Platform Cloud-based AI Operating System that runs service businesses from first inquiry to final payment, replacing 5-7 disconnected tools with one intelligent platform for roofers, HVAC, electrical, plumbing, and other trades.
- Zuper Sense AI-powered intelligent command center that monitors, analyzes, predicts, and recommends actions across operations, enabling natural-language queries and self-updating dashboards for service businesses.
- CSR Agent Standalone AI-powered customer service agent that handles inbound calls, never misses a call, and can absorb 100x peak surge capacity for service businesses.
- Field Agent Standalone AI sidekick for field technicians that provides on-job guidance, documentation support, and hands-free real-time information access for skilled trades professionals.
- Zuper Glass First AI-powered smart glasses built for skilled trades professionals (roofers, HVAC, electrical, plumbing), featuring voice-activated control, real-time data sync, AI transcription and translation, and ruggedized design.
- Zuper Connect Unified communications app natively integrated into the Zuper platform, providing business phone system, SMS, MMS, and voice communications powered by Plivo.
- Zuper Pay Native payment processing app for collecting customer payments, generating invoices, and managing payment reconciliation within the Zuper platform, with Stripe-backed card processing.
- Zuper Fleet Native fleet management solution extending the Zuper platform to vehicle tracking, route, and fleet operations management for service businesses.
- Project Management Solution Project management solution for tracking field service job progress, optimizing productivity, and improving profitability across service operations.
- HVAC Dispatching Software Specialized HVAC dispatching software designed to optimize technician dispatch, route and schedule management, and workflow automation for HVAC service providers.
- Zuper Developer Platform (REST API + JavaScript SDK) REST API with JavaScript/TypeScript server-side SDK (npm zuper-sdk) and MCP server enabling developers to access jobs, customers, properties, products, assets, teams, timesheets, invoices, quotes, and build custom integrations.
Quantifiable outcome
- 30 minutes saved per tech per job in field documentation
- +6 more outcomes
Companies that use Zuper
Customer profileNamed customers7 records
Segments9 records
Ideal customer profiles4 records
Zuper technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration2 records
AI capability12 records
Feature14 records
Zuper partnerships and signals
Strategic signalPartnerships
Eight partnerships are on record, tiered strategic, flagship and core.
- Amazon (Amazon Nova Sonic)strategicZuper demonstrates AI-powered voice agents integrated with Amazon Nova Sonic at Mobile World Congress 2026. This integration enables AI voice agent capabilities for field workforce connectivity.
- C3 AIstrategicZuper integrates with C3 AI Field Services, demonstrated at Mobile World Congress 2026. The partnership enables enterprise AI capabilities for field service operations.
- Vonage (Ericsson subsidiary)flagshipZuper and Vonage signed a Memorandum of Understanding to integrate Vonage's Quality on Demand (QoD) network API into Zuper's platform. This enables prioritized, low-latency connectivity for field service workers in HVAC, construction, roofing, and manufacturing. The partnership addresses 'best effort' connectivity limitations by allowing technicians to request enhanced network performance for time-critical tasks like live video inspections and remote expert support.
- EricssonflagshipZuper Glass AI-powered smart eyewear is being tested at an Ericsson lab as part of the Vonage/Ericsson partnership for network API integration. The collaboration enables programmable mobile network capabilities for skilled trades field workers through the Ericsson Pavilion at Mobile World Congress 2026.
- StripecoreStripe provides payment processing infrastructure for Zuper Pay. Stripe's PCI-DSS compliant payment processor handles card data storage and transaction processing. Zuper integrates with Stripe for card payments and customer card management.
- HubSpotstrategicZuper is a HubSpot Essential App partner for the second consecutive year, indicating strong integration and go-to-market collaboration with HubSpot's CRM platform. The partnership provides marketing automation and CRM integration for mutual customers.
- PlivocorePlivo provides SMS, MMS, and voice communications infrastructure for Zuper Connect. Zuper's unified communications features are powered by Plivo's communication APIs. Customer must comply with Plivo's terms of service including 10DLC registration for A2P SMS messaging.
- AWS (Amazon Web Services)coreZuper runs on AWS infrastructure with data centers in us-west-1c region. API documentation references AWS as the cloud provider for the platform's infrastructure.
Scale indicators12 records
Recent moves6 records
Expansion highlights6 records
Zuper competitors and assessment
Company assessmentDirect peers
- ServiceTitan: ServiceTitan is the dominant FSM platform for residential trades (roofing, HVAC, plumbing, electrical). Most directly comparable peer to Zuper given overlapping verticals, SMB/mid-market focus, and feature breadth.
- Jobber: Jobber is an FSM platform for small home service businesses, including field service workflows, scheduling, invoicing, and CRM — closely overlapping Zuper's SMB contractor target.
- Housecall Pro: Housecall Pro is an all-in-one FSM SaaS for home service professionals. Directly comparable to Zuper on SMB trades, scheduling, dispatch, and payments focus.
- FieldEdge: FieldEdge is an FSM solution for contractors and service companies with scheduling, dispatch, and mobile capabilities. Comparable to Zuper in HVAC, plumbing, and electrical contractor verticals.
- Workiz: Workiz is a field service management platform for locksmiths, garage door, appliance repair, and other trades. Closely comparable to Zuper on SMB-focused all-in-one FSM with communications and payments.
- Simpro: Simpro is FSM software for trades and project service businesses including plumbing, HVAC, and electrical. Directly comparable vertical FSM peer with similar feature breadth.
Broad incumbents
- ServiceMax (GE Digital): ServiceMax is an enterprise FSM platform from GE Digital focused on asset-intensive industries. Comparable to Zuper's enterprise and manufacturing verticals at a much larger scale.
- Salesforce Field Service: Salesforce Field Service is the FSM extension of the Salesforce CRM/Service Cloud platform. A broad incumbent comparable to Zuper on CRM-driven field service workflows at enterprise scale.
- Microsoft Dynamics 365 Field Service: Microsoft Dynamics 365 Field Service is an enterprise FSM solution within the Dynamics CRM/ERP ecosystem. Comparable to Zuper on AI-driven scheduling and dispatch at a much larger scale.
Others
- Vonage (Ericsson): Vonage is a Zuper technology/integration partner providing QoD network API. Included as a strategic ecosystem partner rather than direct competitor — comparable only on communications enablement layer.
Market position
Strengths3 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Zuper social profiles
Digital presenceZuper compliance and trust
Trust signalCompliance4 records
Zuper financial estimates
Financial estimateRevenue estimate
Valuation estimate
Zuper leadership team
Management profileNumber of profiles
Profiles6 records
Zuper subsidiaries and ownership
Company hierarchySubsidiaries1 record
Zuper funding detail
Funding detailFunding overview
Funding rounds3 records
Investors6 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Zuper M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Zuper
What does Zuper do?
Zuper provides a cloud-based AI Operating System that consolidates CRM, scheduling, dispatch, work order management, asset and inventory management, invoicing, payments, communications, and fleet management into a single platform tailored to skilled trade contractors. The platform spans first customer inquiry through final payment and is augmented by Zuper Sense (an AI command center), AI agents (CSR Agent and Field Agent), integrated apps (Zuper Connect, Zuper Pay, Zuper Fleet), and a REST API/SDK.
Is Zuper a public or private company?
Zuper is a private company. It is classified as venture growth investor backed and is currently operating.
When was Zuper founded?
Zuper was founded in 2016. It employs 1 to 10 people.
Where is Zuper based?
Zuper is headquartered in Sammamish, United States, in the North America region.
How does Zuper make money?
Three revenue lines are on record. SaaS Subscription (Field Service Management Platform) is the primary driver. The others are add-On Services and Modules and professional Services and Implementation.
Who are Zuper's main competitors?
Direct peers on record are ServiceTitan, Jobber, Housecall Pro, FieldEdge, Workiz and Simpro. Broad incumbents are ServiceMax (GE Digital), Salesforce Field Service and Microsoft Dynamics 365 Field Service. Vonage (Ericsson) is listed as an others.
Does Zuper have an API?
Yes. Zuper offers a REST API that allows developers to access and manage Zuper data, integrate applications, and build custom extensions. The API supports operations for jobs, customers, properties, products, assets, teams, timesheets, invoices, quotes, and more. Authentication is via API key (x-api-key header). A JavaScript/TypeScript Server-side SDK is available on npm ('zuper-sdk'). Developer portal includes guides, API reference, changelog, and community discussions. MCP (Model Context Protocol) server is referenced in developer discussions. Developer documentation is at developers.zuper.co.
What industry is Zuper in?
Zuper's product category is Field Service Management Software. Its primary akta.pro industry code is BPAFAFAK, Customer Service/Support CRM & Contact Center Platforms, with a secondary code of HDAAAGAJ, B2B SaaS & Enterprise Personalization (CRM, Sales, Support). Its NAICS code is 513210 and its SIC code is 7372.