Avoca

What Avoca does

Avoca (operating as Alphablock Labs Inc.) is a vertical AI voice and workflow automation platform purpose-built for the home services sector, serving HVAC, plumbing, electrical, roofing, and pest control operators. The company's flagship AI Customer Service Representative (AI CSR) autonomously handles 80-85% of inbound calls — covering scheduling, dispatching, FAQs, and after-hours coverage — with a Human in the Loop program escalating the remaining 15-20% to live agents. Founded by MIT engineers Tyson Chen and Apurva Shrivastava, Avoca is a Y Combinator W23 alum headquartered in New York and has grown to approximately 800 customers with 101-250 employees as of April 2026.

The platform integrates with leading field service management systems, holding ServiceTitan Gold Partner status alongside integrations with Housecall Pro, FieldRoutes, Google Calendar, and Google Local Services Ads. The product suite extends beyond voice to include Simple Scheduler, Web Chat, Speed-to-Lead, Outbound Campaigns, Coach, Analytics, and the Avoca Call Info Chrome Extension. Avoca is SOC 2 Type 2, GDPR, and CCPA compliant with a 99% uptime SLA. Named enterprise customers include Authority Brands, Sila Services, 1-800-GOT-JUNK?, 4Front Energy, Apex Service Partners, TurnPoint Services, Granite Comfort (9 brands), My Plumber Plus, HL Bowman, and Wilson Companies.

Avoca monetizes via SaaS subscriptions scaled to call volume and feature set, reaching eight-figure ARR in 2025 and projecting support for approximately $1B in booked jobs through its customer base in 2026. Following a $125M Series B in April 2026 co-led by Meritech and General Catalyst at a $1B valuation (with Series A led by Kleiner Perkins), the company is deploying capital to double headcount, expand into adjacent service categories (moving, junk removal, automotive, property management), and scale channel partnerships through CEO Warrior, Nexstar, and Home Service Freedom.

Name

Avoca

Legal name

Alphablock Labs Inc.

Website

https://avoca.ai

Company type

Private

Founded year

2023

Operating status

Operating

Headcount range

101–250 employees

Short description

Avoca is a vertical AI voice and workflow automation platform for home service businesses, autonomously handling 80-85% of inbound calls for HVAC, plumbing, and electrical operators through its AI CSR product integrated with ServiceTitan and other field service software.

Ownership category

akta.pro rank

Product category

Vertical AI SaaS for Home Services

NAICS

Software Publishers (513210)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC)

akta.pro secondary industries

Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL), AI & Automation in Customer Service (Chatbots, Agent Assist) (EDABACAO), AI Integration & Orchestration Platforms (Connectors, Workflow, iPaaS for AI) (HDAEANAI)

Keywords

• AI voice agents
• Home services SaaS
• Call center automation
• Vertical AI platform
• AI customer service

Headquarters

HQ city

New York

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Others

Revenue model

1. SaaS subscription (Avoca Services): Recurring SaaS fees billed in USD per the Master Customer Agreement and Order Form. Surpassed eight figures in annual recurring revenue (ARR) in 2025 and is on track to support ~$1B in booked jobs through its platform this year, indicating land-and-expand dynamics across multi-brand/multi-location operators.
2. Hybrid (Human-in-the-Loop) services: Beyond pure AI subscription, Avoca bundles a Human-in-the-Loop backstop with trained human CSRs (across North America) who handle escalations the AI cannot — a managed-services layer attached to the SaaS contract.
3. Referral-driven sales (referral program): Avoca paid referral program (Dec 1, 2025–Mar 31, 2026) paid out $200/$400 gift cards per qualifying demo plus a Ford F-150 grand prize for >$100K aggregate contracted revenue within 12 months — fueling a referral/affiliate growth channel layered on top of subscription revenue.

Pricing tiers

Go-to-market motion4 records

Distribution channels5 records

Marketing channels8 records

Core offering

Avoca sells a vertical AI SaaS platform (the "AI Front Office") that deploys AI voice agents to answer inbound calls 24/7 for home-services contractors (HVAC, plumbing, electrical, pest control, garage door, roofing, and adjacent service verticals), qualify leads, book jobs directly into ServiceTitan or Housecall Pro, and run multi-channel re-engagement (SMS, voice, web chat, Google LSA). The platform includes the AI CSR (Responder), Coach real-time call scoring, Analytics, the Human-in-the-Loop CSR backstop, and a deep ServiceTitan integration.

Product overview

Avoca (Alphablock Labs Inc. dba Avoca) sells a single, unified AI-front-office platform for U.S. service businesses (initially home services — HVAC, plumbing, electrical, pest control, garage door, contractors — and expanding into roofing, restoration, automotive, moving, junk removal, and property management). The platform is organized around three product families that compose the "Book / Win Back / Coach" suite: (1) AI CSR (Responder) and its supporting booking modules — Simple Scheduler, Web Chat, Speed-to-Lead, Outbound Campaigns, Google LSA, and the ServiceTitan deep CRM integration — handle inbound lead capture and conversion 24/7; (2) the Coach and Analytics modules provide AI scoring and visibility across every customer interaction; and (3) the Human in the Loop program backs up the 15–20% of calls the AI CSR escalates to trained human CSRs. Avoca monetizes this platform as a SaaS subscription, surpassed eight figures in ARR in 2025, and is on track to support approximately $1B in booked jobs through the platform in 2026.

Differentiator

Problem solved

Functional benefit

Products and services

• AI CSR (Responder) Avoca's flagship AI voice agent that answers inbound calls 24/7, qualifies leads, escalates emergencies, and books jobs directly into the connected CRM (e.g., ServiceTitan). Handles 80–85% of inbound calls autonomously, with edge cases warm-transferred to the Human in the Loop program. Built for home services contractors (HVAC, plumbing, electrical, pest control, etc.).
• Simple Scheduler Self-service online booking widget that lets website visitors book service appointments directly without contacting the call center; converts more web traffic into booked jobs by understanding the contractor's business rules.
• Web Chat AI-driven website chat that engages site visitors in real time, answers questions, qualifies leads, and converts conversations into booked jobs.
• Speed-to-Lead Sub-15-second response engine that contacts new leads (via voice, SMS, email) the moment they are created in the lead source (e.g., Google LSA, web forms), maximizing contact rates before competitors do.
• Outbound Campaigns Multi-channel re-engagement campaigns (SMS + voice) that automatically contact past or inactive customers on custom drip cadences to fill the technician board.
• Google LSA Integration Direct integration with Google Local Services Ads that immediately responds to, qualifies, and books LSA-generated leads into the CRM.
• Coach AI-powered call-scoring and QA product that scores 100% of calls against a customer-defined rubric, surfaces coaching opportunities, and dramatically reduces QA time for call-center managers.
• Analytics Unified analytics dashboard that consolidates front-office KPIs (call volume, booking rate, response time, conversion) across the entire Avoca deployment.
• Human in the Loop Avoca-trained human CSR team across North America that warm-transfers the ~15–20% of calls escalated by the AI CSR, taking over with full call context (caller identity, service reason, address, equipment age, homeowner status) to ensure no bookable job is lost. A managed-services layer bundled with the SaaS subscription.
• Avoca Call Info Chrome Extension B2B Chrome extension for Avoca customers that detects phone numbers on ServiceTitan pages and surfaces recent Avoca call history for the highlighted number; stores authentication tokens and selected team ID locally.

Quantifiable outcome

• Granite Comfort consolidated 9 separate call centers into 1 and the Yost & Campbell brand grew revenue 20% YoY, with 50%+ of bookings end-to-end via AI.
• +7 more outcomes

Named customers24 records

Segments11 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability11 records

Feature9 records

Partnerships

Ten partnerships are on record, tiered core (channel partnership), minor (co-marketing via ceo warrior), core (infrastructure integration), flagship (gold partner & deep crm integration), minor (channel/partner) and core (crm integration for referrals).

• CEO Warriorcore (channel partnership)GTM or Marketing Partner · 24 April 2026CEO Warrior, a business training and coaching organization for service business owners, added Avoca AI as a strategic partner (alongside ShareWillow, Broccoli AI, REINS, and Choice 1 AI) on April 24, 2026, to give growth-stage home-service contractors access to AI-powered inbound lead handling.
• ShareWillowminor (co-marketing via ceo warrior)GTM or Marketing Partner · 24 April 2026Co-partner with Avoca under CEO Warrior's expanded partner network announced April 24, 2026; provides workforce management tools for contractors.
• Broccoli AIminor (co-marketing via ceo warrior)GTM or Marketing Partner · 24 April 2026Co-partner with Avoca under CEO Warrior's partner network announced April 24, 2026; provides AI-powered tools for home service businesses.
• REINSminor (co-marketing via ceo warrior)GTM or Marketing Partner · 24 April 2026Co-partner with Avoca under CEO Warrior's partner network announced April 24, 2026; employee retention/customer experience tool for contractors.
• Choice 1 AIminor (co-marketing via ceo warrior)GTM or Marketing Partner · 24 April 2026Co-partner with Avoca under CEO Warrior's partner network announced April 24, 2026; provides call analytics and sales performance tools.
• Google (Google Calendar / Google APIs)core (infrastructure integration)Technology or Integration · 1 January 2025Avoca integrates with Google Calendar via the calendar.events OAuth scope and uses Google's Calendar API watch feature to sync appointments in real time. The integration is governed by the Google API Services User Data Policy (Limited Use).
• ServiceTitanflagship (gold partner & deep crm integration)Technology or Integration · 4 October 2024Avoca is a ServiceTitan Gold Partner with a deep CRM integration that lets it write call data, customer records, and bookings directly into a contractor's ServiceTitan dispatch and scheduling system. Co-marketed via the Avoca homepage, ServiceTitan integration page, and the Bob's Repair case study. The partnership is described as having been struck at launch (October 2024) per HomePros coverage.
• Nexstar Networkminor (channel/partner)Channel Partner/ Reseller/ Distributor · 4 October 2024Stated as a partner at Avoca's official launch (October 2024), helping distribute Avoca's call-center/coaching products to Nexstar's contractor members.
• Home Service Freedomminor (channel/partner)Channel Partner/ Reseller/ Distributor · 4 October 2024Listed as a partner at Avoca's official launch (October 2024), serving as a distribution/coaching channel for home-service contractors adopting Avoca.
• Housecall Procore (crm integration for referrals)Technology or IntegrationHousecall Pro is listed as an accepted CRM in Avoca's Refer & Earn program eligibility rules, indicating Avoca has a working integration with Housecall Pro alongside ServiceTitan.

Scale indicators10 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Broccoli AI: AI-powered tools for home service businesses, co-listed with Avoca in CEO Warrior's April 2026 partner network. Directly competes in AI-driven inbound lead handling for the same HVAC/plumbing/electrical contractor base.
• Choice 1 AI: Call analytics and AI sales-performance tools for contractors, bundled alongside Avoca in CEO Warrior's partner ecosystem. Overlaps on AI call coaching/scoring and front-office optimization for home services.
• Goodcall: AI voice agent platform for SMBs that answers calls, books appointments, and routes leads — a horizontal-but-SMB-focused AI receptionist competing directly with Avoca's Responder for small business call handling.
• Bland: Developer-focused AI phone-call platform for building custom voice agents. Competes with Avoca on enterprise inbound/outbound voice automation, with a more horizontal/diy positioning.
• Smith.ai: Hybrid AI + human virtual receptionist service for SMBs and professional services. Closest analogue to Avoca's AI + Human-in-the-Loop model outside the home-services vertical.

Emerging players

• ShareWillow: Workforce management software for home-service contractors, bundled alongside Avoca in CEO Warrior's partner network. Adjacent front-office software rather than a direct AI-voice competitor.

Broad incumbents

• ServiceTitan: Dominant field-service-management CRM for residential trades. Avoca is a ServiceTitan Gold Partner; ServiceTitan's platform is the substrate in which Avoca's AI agents operate, and a potential first-party AI competitor.
• Housecall Pro: Field-service CRM for home-services businesses (HVAC, plumbing, electrical) that Avoca integrates with. A natural competitor if it layers AI voice agents onto its own CRM.
• Dialpad: AI-powered business communications platform (voice, messaging, contact center) with AI Voice Agents for SMB and enterprise. Competes with Avoca in the AI-voice-agent category at a horizontal level.
• Ruby Receptionist: Virtual receptionist and live-chat answering service for SMBs and professional services. A managed-services-first analogue to Avoca's Human-in-the-Loop model, with broader (non-vertical) positioning.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/getavoca
• Facebookfacebook.com/61576039259389
• LinkedInlinkedin.com/company/avoca-ai

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds5 records

Investors23 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Avoca