Weave

What Weave does

Weave Communications, Inc. is a publicly traded (NYSE: WEAV), AI-powered patient engagement and communications platform purpose-built for healthcare practices, founded in 2011 and headquartered in Lehi, Utah. The company serves over 40,000 customer locations across dental, medical, optometry, veterinary, and medical spa verticals, processing more than 1 billion patient interactions annually. Its unified SaaS platform consolidates VoIP telephony, two-way SMS, automated reminders, scheduling, digital forms, review management, team chat, and a payments stack (terminals, text-to-pay, BNPL, CareCredit integration) into a single product, with a flagship Omnichannel AI Receptionist built on Google Cloud's Gemini Enterprise Agent Platform, plus Call Intelligence, Response Assistant, and the RPA-powered Weave Insurance Eligibility (WIE) solution.

Weave's underlying technology combines a decade-plus proprietary healthcare conversation dataset, integrations with 40+ EHR/PMS systems (Dentrix, Eaglesoft, Open Dental, athenahealth, Planet DDS), and an AI stack spanning voice, text, and multimodal modalities. The 2025 acquisition of TrueLark expanded the AI text-messaging footprint and grew the estimated total addressable market from ~$15B to ~$22B. Distribution is omnichannel: direct field/inside sales, the athenahealth Marketplace, the exclusive ADA endorsement (159,000 dentist members), the Minted Technology Advisors certified partner program, and PLG-style self-service product tours.

The business model rests on recurring SaaS subscriptions (with up to 10% annual price escalation), transaction-based payment processing fees (growing 2x+ the company average), and consumption-based AI voice call credits. FY2025 revenue was $239.0M (+17.0% YoY) with 17 consecutive quarters of guidance beats, $12.9M positive free cash flow, a 73.3% Q4 2025 record gross margin, and FY2026 guidance raised to $275–$278M. The customer base is broad (40,000+ locations) but vertically concentrated in dental, with specialty medical at ~1% market penetration identified as the primary growth engine.

Name

Weave

Legal name

Weave Communications, Inc.

Website

https://getweave.com

Company type

Public

Founded year

2021

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Weave Communications (NYSE: WEAV) is a publicly traded, AI-powered patient engagement and communications platform serving over 40,000 healthcare practice locations across dental, medical, optometry, veterinary, and medspa verticals, integrating telephony, texting, scheduling, payments, and AI receptionist capabilities on a unified SaaS stack.

Ownership category

akta.pro rank

Product category

Healthcare Patient Engagement Software

NAICS

Computer Systems Design Services (541512), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Omnichannel Patient Communications & Contact Center (Voice/SMS/Email/Chat) (HLACAEAC)

akta.pro secondary industries

Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC), Revenue Cycle, Coding & Telehealth Compliance Platforms (for provider orgs) (HLALABAM), Voice Calling (VoIP) Apps (BPAMACAC)

Keywords

• Patient engagement software
• Healthcare communications platform
• Practice management software
• Dental software solutions
• Patient payment processing

Headquarters

HQ city

Lehi

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Subscription Software: Recurring subscription fees for access to the Weave platform including AI Receptionist, phone systems, texting, scheduling, and other features. Pricing is customized based on practice type, size, and feature selection. Subscription fees may be subject to an increase of up to 10% in any 12-month period.
2. Payments & Transaction Processing: Payment processing fees from integrated payments within the platform. Payments revenue is growing at more than 2x the rate of total company revenue, indicating it is a significant and expanding revenue driver. Includes CareCredit financing integration.
3. AI Voice Call Credits (Consumption): AI Receptionist uses a voice call credit model where usage is limited to the number of credits referenced on the order form. Overage fees apply if limits are exceeded. Unused credits expire at month-end and do not carry forward.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels8 records

Core offering

Weave Communications sells an all-in-one, AI-powered patient communications, engagement, and payments SaaS platform for small and mid-sized healthcare practices. The unified platform combines business phone service (VoIP), two-way texting, automated appointment reminders, online scheduling, digital intake forms, team chat, email marketing, AI-driven review and call analytics, and a complete payments stack. Embedded AI features—Omnichannel AI Receptionist, Call Intelligence, Response Assistant, and Email Assistant—are delivered on the platform alongside integrations to 40+ dental and medical EHR/PMS systems and embedded patient financing via CareCredit.

Product overview

Weave is an all-in-one AI-powered patient communications, engagement, and payments platform for healthcare practices. The unified platform combines phone systems (VoIP), two-way texting, automated reminders, scheduling, payment processing, and AI-powered tools including an omnichannel AI Receptionist (built on Google Cloud's Gemini), Call Intelligence, Response Assistant, and Email Assistant. The core platform is offered alongside modular add-ons including Weave Insurance Eligibility (WIE) with 90% verification rates, Digital Forms, Team Chat, Analytics, and Mobile App. Following its acquisition of TrueLark, Weave expanded its AI text messaging capabilities. The platform integrates with over 40 EHR/PMS systems including Dentrix, Open Dental, Eaglesoft, Athenahealth, and Planet DDS, and supports CareCredit patient financing integration. Weave serves over 40,000 customer locations across dental, medical, optometry, veterinary, and other healthcare specialties.

Differentiator

Problem solved

Functional benefit

Brands

• TrueLark: AI-powered omnichannel patient engagement platform acquired by Weave in 2025, offering text-based AI receptionist capabilities.

Products and services

• Weave AI Receptionist Omnichannel AI-powered receptionist that works 24/7 across voice and text channels to answer patient calls, book appointments, answer FAQs, take payments, increase recall, and seamlessly hand off to staff. Built on Google Cloud's Gemini Enterprise Agent Platform.
• Weave Phones AI-powered phone system with VoIP capabilities featuring Call Pop (patient context on incoming calls), intelligent routing, and seamless integration with the broader Weave communication platform for healthcare practices.
• Weave Texting Two-way text messaging platform enabling practices to connect with patients via SMS with bulk texting, missed-call texts, AI-powered conversations, schedule send, texting tags, pop-out conversations, and unified inbox.
• Weave Reminders Automated appointment reminder system that helps practices ensure appointments are kept, reducing no-shows and improving practice efficiency.
• Weave Scheduling Appointment scheduling tools with online scheduling requests and automated booking capabilities integrated with AI Receptionist for 24/7 appointment management.
• Weave Payments Complete payment solution offering terminals, manual card entry, card on file, Buy Now Pay Later, Text to Pay, payment plans, online bill pay, and embedded CareCredit financing for healthcare practices.
• Weave Insurance Eligibility (WIE) RPA-powered insurance eligibility verification solution that automatically retrieves real-time insurance data from payer portals for dental practices, achieving a 90% average verification rate.
• Weave Digital Forms Digital intake and forms solution that streamlines patient information collection and reduces paper-based workflows in healthcare practices.
• Weave Email Marketing AI-assisted branded email marketing solution with Email Assistant that helps practices create professional emails without design skills, featuring bulk email capabilities for patient engagement.
• Weave Reviews Review management and reputation platform with AI Response Assistant to streamline responses to patient reviews, collect five-star reviews, and manage online reputation for healthcare practices.
• Weave Team Chat Internal team communication tool enabling staff collaboration with pop-out conversations, unified messaging, notification center, and contact management.
• Weave Analytics Office analytics and insights dashboard providing key metrics, customizable quick actions, and practice performance data for healthcare practices.
• Weave Mobile App Mobile application enabling practices to access Weave features on-the-go with full functionality from mobile devices.
• Weave Call Intelligence AI-powered call analysis feature that analyzes call recordings, detects patient sentiment, identifies revenue opportunities, and provides written transcriptions with actionable insights from call data.
• TrueLark AI AI-powered omnichannel patient engagement solution integrated into Weave's platform following acquisition, providing text-based AI receptionist capabilities and 24/7 patient communication.
• New Weave Experience Next-generation web-based platform experience featuring enhanced UI/UX, multi-tasking capabilities, pop-out conversations, unified inbox, centralized location management, and automatic updates with new features released continuously.

Quantifiable outcome

• 1 in 3 calls to dental offices are missed during business hours, risking patient dissatisfaction
• +8 more outcomes

Named customers3 records

Segments7 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration11 records

AI capability9 records

Feature9 records

Partnerships

Five partnerships are on record, tiered core and flagship.

• athenahealthcoreTechnology or Integration · 11 June 2026Weave announced an integration partnership with athenahealth through the athenahealth Marketplace program, connecting Weave's AI-powered patient engagement and payments platform with athenahealth's athenaOne EHR system. The integrated application helps healthcare practices address revenue leaks and workflow bottlenecks through automated features including missed call follow-ups, appointment reminders, two-way messaging, and integrated payments. Weave joins athenahealth's ecosystem serving over 160,000 providers.
• Google Cloud (Gemini Enterprise Agent Platform)coreTechnology or Integration · 28 May 2026Weave's Omnichannel AI Receptionist was built on Google Cloud's Gemini Enterprise Agent Platform. The collaboration enables healthcare front offices to handle patient interactions across voice and text channels with AI-powered routing, context preservation, and seamless escalation to staff. The collaboration aims to reduce administrative burden, improve patient experience, and support HIPAA-compliant operations at scale.
• Minted Technology AdvisorscoreImplementation/ SI/ Consulting Partner · 30 March 2026Minted Technology Advisors is a certified Weave partner. Through its MintedCX advisory model, Minted Technology Advisors helps healthcare practices adopt, implement, and train on Weave's integrated communications platform. Both companies emphasize their shared goal of helping healthcare offices streamline operations and deliver better patient care. MintedCX advisory services help healthcare institutions adopt Weave's communication technology solutions.
• American Dental Association (ADA) / ADA Member AdvantageflagshipGTM or Marketing Partner · 13 March 2026Weave was selected as the exclusive patient engagement platform endorsed by the American Dental Association (ADA) for its 159,000 dentist members. The endorsement was granted after a rigorous vetting process by ADA Member Advantage. ADA members who sign up for Weave receive discounts and enhanced training. This is a flagship endorsement creating exclusive access to the entire ADA membership base.
• Synchrony Financial (CareCredit)coreTechnology or Integration · 19 February 2026Weave announced a strategic partnership with Synchrony Financial to integrate CareCredit's patient financing solution into Weave's all-in-one customer experience and payments platform for healthcare practices. The integration allows front office staff to view a patient's CareCredit status and available funds directly within Weave's workflow, enabling more informed financial conversations before patients arrive and reducing treatment deferral. 43% of Weave payment customers indicate they would exclusively use Weave's services with the addition of CareCredit.

Scale indicators15 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Solutionreach: Solutionreach is one of Weave's closest direct competitors, providing patient communication, recall, reputation, and engagement software primarily to dental and medical practices. Both target SMB healthcare practices with all-in-one messaging, reminders, and front-office automation.
• NexHealth: NexHealth is a leading patient experience platform for dental and medical practices, offering online scheduling, patient messaging, digital intake, reviews, and EHR integrations. It competes directly with Weave in dental and is expanding into specialties, sharing Weave's API-first EHR integration thesis.
• PatientPop (by Tebra): PatientPop, now part of Tebra, offers patient acquisition and communication tools (messaging, scheduling, reviews) for medical and dental practices. Direct overlap with Weave on patient communication, online scheduling, and reputation management for healthcare SMBs.
• Birdeye: Birdeye is a customer experience platform with reviews, messaging, and AI agents for multi-location SMBs. While broader than Weave (multi-vertical), Birdeye is increasingly competing in healthcare practices with comparable reputation management, two-way texting, and AI response offerings.
• Demandforce: Demandforce (owned by Internet Brands) provides patient communication, appointment reminders, online reputation, and marketing automation for healthcare and wellness practices. It is a long-standing direct competitor in dental and medical SMB front-office communications.
• Podium: Podium is a leading AI-powered customer interaction platform for SMBs including healthcare practices, providing messaging, reviews, payments, and AI webchat. It competes with Weave on AI-powered patient/lead communication and integrated payments for SMB verticals.
• RevenueWell (by DentalHQ): RevenueWell, now part of DentalHQ, provides patient communication, recall, insurance verification, and marketing for dental practices. A direct competitor in dental front-office automation, mirroring Weave's dental-focused features including two-way texting and patient engagement.

Emerging players

• Klara: Klara is a healthcare-specific patient communication and collaboration platform focused on medical practices and health systems. It competes with Weave on omnichannel patient messaging, secure messaging, and EHR integration, with deeper clinical collaboration angle.
• Luma Health: Luma Health provides patient engagement and scheduling automation for specialty medical practices, including self-scheduling, waitlist management, and AI-driven outreach. It overlaps with Weave's specialty medical expansion and appointment workflow focus.

Broad incumbents

• TigerConnect: TigerConnect is a broader healthcare communication platform focused on clinical team messaging, alarm management, and patient communication for hospitals and health systems. It is more enterprise/health-system-oriented than Weave but competes in healthcare messaging and engagement.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/weave-communications
• Xx.com/getweave
• Facebookfacebook.com/weavecomm

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Subsidiaries1 record

Funding overview

Funding rounds9 records

Investors23 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Weave