Town
Town is a venture-backed personal AI assistant that learns a user's patterns from prior Gmail, calendar, and SaaS work to autonomously triage inboxes, draft messages, schedule meetings, and run cross-tool workflows via 50+ integrations and multi-channel delivery (web, iOS, macOS, Slack, WhatsApp, Telegram).
- Company typePrivate
- Founded2024
- HeadquartersSan Francisco, United States
- Headcount11–50
- GTM typeB2B and B2C
- OfferingSoftware
What Town does
Town (legally Town.com, Inc.) is a US-based, venture-backed developer of a personal AI assistant platform that learns an individual user's voice, judgment, relationships, and priorities from prior work in Gmail, Google Calendar, Drive, and connected SaaS apps, then proactively executes inbox triage, drafting, scheduling, meeting preparation, and repeatable workflows. The product is delivered through a web app, native macOS and iOS apps, and conversational channels including Slack, WhatsApp, Telegram, and a dedicated [email protected] email address; each user is assigned a named 'Townie' character that accumulates a persistent, opt-in user model across surfaces. The platform orchestrates work across 50+ native integrations (Google Workspace, Slack, Notion, Linear, HubSpot, Salesforce, GitHub, Dropbox, Brex, Ramp, QuickBooks, Xero, Zoom, etc.) via plain-language 'Routines' with three configurable approval modes (read-only, approval-required, autonomous), and routes inference through Anthropic Claude as the primary LLM with conditional paths to OpenAI, AWS Bedrock, Google Gemini (Vertex), and OpenRouter, while hosting US-resident data on Convex and AWS with ElevenLabs for voice, Reducto for document parsing, Vapi for calls, and E2B for sandboxed code execution.
Town operates a hybrid product-led and enterprise sales motion. Self-serve signup on town.com starts with a permanent free tier (30 chats/month) and a 14-day Pro trial; paid individual plans range from Starter ($15/mo) to Power Plus ($199/mo annual) with credit allotments that expand with tier and declining per-credit overage rates, while Team and Business tiers offer per-seat pricing, pooled credits, shared workspaces, and admin controls, and Enterprise contracts are handled through a sales motion with custom rates, dedicated support, and a security review. The company serves individual professionals, SMB operators (executive coaches, small business owners, teachers, parents), small/mid-sized teams, and regulated enterprises, with FY26 strategic priorities including deepening agent-to-agent collaboration, expanding the macOS/iOS/WhatsApp/Telegram surfaces, and landing enterprise procurement-grade buyers behind SOC 2 Type 2, CASA, and Google API Limited Use attestations.
Town firmographics
Firmographics- Name
- Town
- Legal name
- Town.com, Inc.
- Website
- https://town.com
- Company type
- Private
- Founded year
- 2024
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Town is a venture-backed personal AI assistant that learns a user's patterns from prior Gmail, calendar, and SaaS work to autonomously triage inboxes, draft messages, schedule meetings, and run cross-tool workflows via 50+ integrations and multi-channel delivery (web, iOS, macOS, Slack, WhatsApp, Telegram).
- Ownership category
- akta.pro rank
Town industry classification
Industry- Product category
- AI Personal Assistant Software
- NAICS
- Software Publishers (5132)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Email, Calendar & Scheduling (BPAMAMAC)
Keywords
Where Town is headquartered
LocationHeadquarters
- HQ city
- San Francisco
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Town business model
Business model- GTM type
- B2B and B2C
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations
Revenue model
- Subscription plans (monthly and annual): Five individual tiers (Free, Starter $15/mo, Pro $49/mo, Power $99/mo, Power Plus $199/mo) plus Team and Business tiers. Annual billing saves 20%. Per-user pricing on paid plans; Team tier uses per-seat pricing with pooled credits.
- Usage-based credit overages: Each paid plan includes a credit allotment (1,250 to 160,000 pooled credits). Usage above the allotment bills at a flat per-credit rate that declines at higher tiers (Pro $0.044, Power $0.038, Power Plus $0.032, Team $0.038, Business $0.030 per credit).
- Freemium (Free tier): Permanent free plan with 30 chats/month, weekly morning briefing, all integrations, and a 14-day Pro trial on signup. Designed as the top-of-funnel for product-led conversion.
- Enterprise custom contracts: Enterprise customers commit to volume up front for custom rates, dedicated support, and a security review; handled through [email protected].
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Monthly | Free — $0 forever, 30 chats/month, weekly morning briefing, 14-day Pro trial |
| Subscription | Monthly | Starter — $15/month, 1,250 credits, daily morning briefing, auto-inbox, 2 custom routines |
| Per seat | Annual | Pro — $49/user/month annual, 5,000 credits, unlimited custom routines, A2A collaboration |
| Per seat | Annual | Power — $99/user/month annual, 12,000 credits, priority model routing, email support |
| Per seat | Annual | Power Plus — $199/user/month annual, 40,000 credits, unlimited research, 2-business-day SLA |
| Per seat | Annual | Team and Business — pooled credits, shared workspace, admin controls, Enterprise custom contracts |
Go-to-market motion3 records
Distribution channels5 records
Marketing channels7 records
Town product offering
Product offeringCore offering
Town sells a personal AI assistant platform (Town.com, Inc.) that builds a persistent model of each user from prior Gmail, Calendar, Docs, and connected-app work, then proactively drafts, schedules, and acts across email, calendar, documents, Slack, and CRM systems through customizable Routines. The product is delivered as a subscription with a freemium tier and five paid tiers (Starter through Power Plus) for individuals plus Team, Business, and custom Enterprise plans, and is reachable from web, iOS, macOS, Slack, WhatsApp, Telegram, and a dedicated [email protected] email.
Differentiator
Problem solved
Functional benefit
Products and services
- Town Personal AI Assistant A subscription-based personal AI assistant platform (Town.com, Inc.) that builds a persistent model of each user from prior work activity and proactively executes inbox triage, drafting, scheduling, meeting briefings, CRM updates, and customizable Routines across email, calendar, documents, Slack, and 50+ connected apps. Available to individuals (Free, Starter, Pro, Power, Power Plus), teams (Team and Business tiers), and Enterprise (custom contracts via [email protected]).
- Town for iOS Native iOS app distributed through the Apple App Store that delivers the Town personal AI assistant on iPhone, including voice notes, recording, push notifications via APNs, dictation, and quick actions.
- Town Desktop Native macOS desktop application delivering the Town personal AI assistant for desktop workflows, including macOS push notifications via APNs and dictation via ElevenLabs-backed live transcripts.
- Town Docs An AI-native document editor surface within the Town platform with full document editing, built-in assistant chat, inline AI prompts via slash commands, and thread management for collaborative work.
- Town Decks An AI-powered presentation creation surface within the Town platform for generating and sharing polished, presentation-style outputs.
Quantifiable outcome
- 99% retention over two months among users who built at least one custom automation
- +2 more outcomes
Companies that use Town
Customer profileNamed customers2 records
Segments7 records
Ideal customer profiles3 records
Town technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration43 records
AI capability6 records
Feature7 records
Town partnerships and signals
Strategic signalPartnerships
16 partnerships are on record, tiered flagship and core.
- Google (Workspace)flagshipFirst-party Google Workspace integrations for Gmail, Google Calendar, Google Docs, Google Drive, and Google Sheets. Google API Limited Use compliant: user data is never used to train models. Available during onboarding.
- Slack (Salesforce)flagshipTown supports both a workspace Slack Bot integration and a Slack Persona (send as you) integration, with rich @mention triggers, in-thread conversational sessions, and approval buttons.
- Meta (WhatsApp Cloud API)coreWhatsApp is a conditional subprocessor used for the WhatsApp channel; launched as a major channel on March 2, 2026 with improved setup, messaging reliability, and media-aware conversation handling.
- TelegramcoreTelegram is a conditional subprocessor for the Telegram channel; reached full rollout on March 16, 2026, and supports media, /new to start a fresh thread, and inbound-only assistant use on iOS.
- Apple (App Store, Push Notifications)coreTown for iOS distributed through the Apple App Store; Apple Push Notification service (APNs) used for push notifications, including macOS push notifications added May 20, 2026.
- NotioncoreNative integration to access Notion pages, databases, and workspaces; included as a default team integration in the Rivex Corp. example workspace on the homepage.
- HubSpotcoreDeep HubSpot integration for contacts, deals, and CRM data with deal-management tools and approval cards; expanded in February 2026 and March 2026 to include list/import/property/subscription tools and owner-based filtering.
- SalesforcecoreSearch, inspect, and update Salesforce CRM data with Town-owned tools, including company object CRUD added March 6, 2026.
- GitHubcoreAccess repositories, files, and pull requests; inspect commit changes, review PR diffs, and browse repository trees. Powers the GitHub Reports routine.
- LinearcoreTrack issues, projects, and roadmaps in Linear, with parent/child relationships, blocking relationships, and milestone/cycle separation added in February 2026.
- DropboxcoreAccess Dropbox files, folders, and sharing; open Dropbox shared links directly from chat (added May 6, 2026). Town's co-founder Tony Vincent previously sold a company to Dropbox.
- AnthropicflagshipPrimary large language model provider for assistant and routine features. Core stock routines were moved to newer Claude models for higher-quality agent output (April 17, 2026). Customer data is contractually prohibited from being used to train Anthropic's models.
- ConvexcoreLikely subprocessor for application backend, database, file storage, and realtime sync. Hosts Town's US-resident data infrastructure.
- VercelcoreLikely subprocessor for website hosting, content delivery, and supporting storage services.
- Amazon Web Services (AWS)coreUS-hosted data infrastructure and managed AI model hosting for Bedrock-backed requests (conditional subprocessor).
- OpenAIcoreConditional subprocessor for model inference on selected AI features and provider routing; used only when specific model paths or routing rules select OpenAI. Configured so customer inputs and outputs are not used to train OpenAI's models.
Scale indicators10 records
Recent moves6 records
Expansion highlights6 records
Town competitors and assessment
Company assessmentDirect peers
- Adept AI: Adept builds AI agents that operate existing software tools on a user's behalf. Closest direct peer to Town's persistent-assistant vision; both aim to learn user workflows and execute multi-step actions across SaaS apps rather than chat in isolation.
- Lindy.ai: Lindy is a no-code AI agent builder for personal and business workflows — drafting emails, managing calendar, qualifying leads, and integrating with Gmail, Slack, and CRMs. Direct competitor in the AI-assistant-for-knowledge-worker category.
- Magical: Magical is an AI-powered automation and text-expansion platform for repetitive tasks across web apps, with strong positioning inside sales, recruiting, and support workflows. Direct overlap on workflow automation for non-technical professionals.
- Superhuman AI: Superhuman is an AI-native email and scheduling client focused on inbox productivity, with AI triage, reply drafting, and calendar features. Direct peer in the email-and-calendar AI assistant category Town also targets.
- Motion: Motion is an AI-powered scheduling and task-management app that auto-builds calendars and to-do lists. Overlaps with Town's calendar, scheduling, and task management capabilities.
- Reclaim.ai: Reclaim is an AI calendar assistant that auto-schedules tasks, meetings, and habits across Google Calendar and Outlook. Direct overlap on AI-driven calendar and routine automation.
- Fyxer.ai: Fyxer is an AI executive assistant that triages inbox, drafts replies in the user's voice, and prepares meeting notes — a directly comparable personal-AI-assistant product.
- Zapier: Zapier is the dominant workflow automation platform connecting 6,000+ apps. Overlaps with Town's routines and integration graph; Zapier recently added Zapier Agents, bringing it closer to Town's AI-orchestration model.
Emerging players
- Granola: Granola is an AI meeting-notes app for knowledge workers, with a Town integration. Narrower scope (meetings only) but adjacent product category and same ICP.
Broad incumbents
- Microsoft Copilot for Microsoft 365: Microsoft Copilot is the broadest incumbent in AI productivity, bundled into Office, Teams, and Outlook at scale. Town competes with Copilot's inbox drafting, meeting briefing, and routine features inside the Microsoft enterprise stack.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
Town social profiles
Digital presenceTown financial estimates
Financial estimateRevenue estimate
Valuation estimate
Town leadership team
Management profileNumber of profiles
Profiles2 records
Town funding detail
Funding detailFunding overview
Funding rounds2 records
Investors11 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Town M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Town
What does Town do?
Town sells a personal AI assistant platform (Town.com, Inc.) that builds a persistent model of each user from prior Gmail, Calendar, Docs, and connected-app work, then proactively drafts, schedules, and acts across email, calendar, documents, Slack, and CRM systems through customizable Routines. The product is delivered as a subscription with a freemium tier and five paid tiers (Starter through Power Plus) for individuals plus Team, Business, and custom Enterprise plans, and is reachable from web, iOS, macOS, Slack, WhatsApp, Telegram, and a dedicated [email protected] email.
Is Town a public or private company?
Town is a private company. It is classified as venture growth investor backed and is currently operating.
When was Town founded?
Town was founded in 2024. It employs 11 to 50 people.
Where is Town based?
Town is headquartered in San Francisco, United States, in the North America region.
How does Town make money?
Four revenue lines are on record. Subscription plans (monthly and annual) is the primary driver. The others are usage-based credit overages, freemium (Free tier) and enterprise custom contracts.
Who are Town's main competitors?
Direct peers on record are Adept AI, Lindy.ai, Magical, Superhuman AI, Motion, Reclaim.ai, Fyxer.ai and Zapier. Granola is listed as an emerging player. Microsoft Copilot for Microsoft 365 is listed as a broad incumbent.
Does Town have an API?
Yes. Town supports custom integrations via MCP (Model Context Protocol) servers, webhook triggers for routines, and Pipedream-based connectors for third-party apps. The product exposes webhook endpoints so external tools (Zapier, Make, scripts, or internal systems) can kick off Town routines. MCP server setup is documented at /docs/integrations/mcp-servers. Town-built tools are used for several native integrations (e.g., HubSpot, Salesforce, Jira, GitLab, Brex, QuickBooks Online, Zoom, Vapi). Developer documentation is at www.town.com/docs/integrations/mcp-servers.
What industry is Town in?
Town's product category is AI Personal Assistant Software. Its primary akta.pro industry code is BPAMAMAC, Email, Calendar & Scheduling. Its NAICS code is 5132 and its SIC code is 7372.