Gallabox
Gallabox is a Chennai, India-based no-code conversational commerce platform built on the WhatsApp Business API, offering GPT-powered chatbots, AI voice and web agents, and omnichannel automation for over 10,000 small and medium businesses across 40-plus countries.
- Company typePrivate
- Founded2021
- HeadquartersPerungudi, India
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What Gallabox does
Gallabox is a Chennai, India-based no-code conversational commerce platform built on top of the WhatsApp Business API, founded in 2020-2021. The platform enables small and medium businesses (and select enterprises) to capture, qualify, nurture, and convert leads through automated two-way WhatsApp conversations using GPT-powered chatbots, with the product surface subsequently expanded to include AI Voice Agents, AI Web Agents, Instagram messaging, Click-to-WhatsApp ads, WhatsApp Flows for in-chat forms, broadcast and drip marketing campaigns, a shared team inbox, and WhatsApp Payments for in-thread transactions. The company reports handling over 2 billion conversations, automating more than 800 million messages, and serving more than 10,000 businesses across 40-45 countries, with named enterprise customers including Sotheby's International Realty, Mall of Qatar, BlueMagic Group International (healthcare), QIC (insurance), and PickYourTrail (travel).
Under the hood, the platform combines a no-code conversational bot builder, omnichannel AI agents, and a workflow automation layer that integrates natively with 40+ third-party systems including HubSpot, Zoho, Salesforce, Pipedrive, Razorpay, Stripe, Shopify, Calendly, MoEngage, WebEngage, Zapier, and Google Ads. Differentiators include multi-modal AI agents (text + voice + web), auto-ticket assignment with multi-agent support, audience segmentation, and AICPA SOC 2 Type II compliance for enterprise sales. The product is accessed via self-serve free trial (app.gallabox.com/signup), direct demo booking for enterprise, and an affiliate/reseller partner program.
Gallabox monetizes through a hybrid model: subscription platform fees starting at $89/year for 3 users (with custom enterprise pricing for teams over 25 users), usage-based WhatsApp conversation charges (pass-through to Meta plus margin), and one-time setup/onboarding fees. The company has raised approximately $4.7-5 million across two seed rounds — $1.2M in November 2022 led by Prime Venture Partners and $3.5M in January 2025 led by FUSE — and operates from Chennai with a US regional presence.
Gallabox firmographics
Firmographics- Name
- Gallabox
- Legal name
- Gallabox Global Inc
- Website
- https://gallabox.com
- Company type
- Private
- Founded year
- 2021
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Gallabox is a Chennai, India-based no-code conversational commerce platform built on the WhatsApp Business API, offering GPT-powered chatbots, AI voice and web agents, and omnichannel automation for over 10,000 small and medium businesses across 40-plus countries.
- Ownership category
- akta.pro rank
Gallabox industry classification
Industry- Product category
- Conversational Commerce Platform
- NAICS
- Computer Systems Design and Related Services (54151)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371)
- akta.pro primary industry
- Enterprise/Team Messaging (BPAMACAB)
- akta.pro secondary industries
- Low-Code/No-Code Application Platforms (HDAEAKAA), Team Messaging & Chat (BPAMAMAA)
Keywords
Where Gallabox is headquartered
LocationHeadquarters
- HQ city
- Perungudi
- HQ country
- India
- HQ region
- Asia
Offices4 records
Markets served
Gallabox business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure
Revenue model
- Subscription Platform Fees: Monthly/annual subscription fees for platform access based on team size and feature requirements. Plans start at $89/year for 3 users with custom enterprise plans for larger teams.
- WhatsApp Conversation Charges: Usage-based charges for WhatsApp conversation-based pricing (conversation-based pricing model effective Feb 2022). Additional costs for WhatsApp Message Templates and conversation volumes billed monthly.
- Setup and Onboarding Fees: One-time setup fees for assisted onboarding and business registration with WhatsApp Business API.
- Enterprise Custom Plans: Custom pricing for large teams with advanced WhatsApp automations and over 25 users.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Starter Plan - $89/year for 3 users |
| Subscription | Annual | Custom Enterprise Plan for large teams (25+ users) |
Go-to-market motion4 records
Distribution channels5 records
Marketing channels9 records
Gallabox product offering
Product offeringCore offering
Gallabox is a no-code conversational commerce platform built on the WhatsApp Business API that enables businesses to automate customer conversations across WhatsApp, Instagram, Voice, and Web channels using GPT-powered AI agents. The platform provides lead capture, qualification, drip marketing campaigns, shared team inbox, in-thread payments, and broadcast messaging, with 40+ integrations to CRM, payment, and marketing tools. It serves SMBs and enterprises with self-serve onboarding and custom enterprise plans for teams over 25 users.
Product overview
Gallabox is a no-code conversational commerce platform providing an omnichannel AI agent solution for customer conversations. The core platform is built around WhatsApp Business API and has expanded to support Instagram, Voice, and Web channels. The product portfolio consists of: (1) Core Platform - WhatsApp Business API Platform with unified inbox, campaign management, pipeline management, and automation builder; (2) AI Agents - WhatsApp Chatbot with GPT-powered NLP, AI Voice Agent for 24/7 call handling, and AI Web Agent for website visitor conversion; (3) Lead Capture Tools - Click-to-WhatsApp Ads, WhatsApp QR Code Generator, WhatsApp Link Generator, and WhatsApp Chat Widget; (4) Engagement Features - WhatsApp Flows, WhatsApp Broadcast, WhatsApp Drip Marketing, and WhatsApp AI Template Generator; (5) Sales Tools - WhatsApp Shared Team Inbox and WhatsApp Payments for in-chat transactions; (6) AI Enhancement - Gallabox GenAI for content generation and WhatsApp Store Builder for e-commerce. The platform serves SMBs and enterprises across 40+ countries with 40+ integrations.
Differentiator
Problem solved
Functional benefit
Products and services
- WhatsApp Business API Platform
Quantifiable outcome
- 90% of customer queries resolved through chatbot (Sotheby's International Realty)
- +14 more outcomes
Companies that use Gallabox
Customer profileNamed customers6 records
Segments11 records
Ideal customer profiles3 records
Gallabox technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration29 records
AI capability9 records
Feature10 records
Gallabox partnerships and signals
Strategic signalPartnerships
Seven partnerships are on record, tiered core.
- ZohocoreNative integration with Zoho CRM and Zoho Books for contact management and accounting synchronization. Zoho integration enables turn Zoho prospects to customers workflow.
- HubSpotcoreDeep integration with HubSpot CRM enabling lead engagement and conversion workflows. Customer case study demonstrates 90% chatbot query resolution with HubSpot integration.
- LeadSquaredcoreIntegration with LeadSquared CRM to nurture leads and drive sales on WhatsApp platform.
- PipedrivecoreIntegration with Pipedrive sales CRM for small businesses to manage sales pipeline with WhatsApp automation.
- RazorpaycorePayment integration with Razorpay enabling WhatsApp Payments for seamless in-thread transaction completion.
- ZapiercoreZapier integration allowing connection to 5,000+ applications through no-code automation workflows.
- WhatsApp Business APIcoreCore technology partnership with WhatsApp Business API powering all customer communications, messaging, and commerce capabilities.
Scale indicators11 records
Recent moves6 records
Expansion highlights6 records
Gallabox competitors and assessment
Company assessmentDirect peers
- Wati: Wati is a leading WhatsApp Business API platform offering no-code chatbot builders, shared inbox, broadcast, and CRM integrations targeted at SMBs and enterprises — directly comparable to Gallabox across product, customer segment, and channel.
- Interakt: Interakt is an India-based WhatsApp Business API solution provider offering chatbot, broadcast, and CRM integration features for SMBs and enterprises, positioning it as a near-direct competitor to Gallabox in the conversational commerce space.
- AiSensy: AiSensy is a WhatsApp Business API platform providing no-code chatbot builders, bulk messaging, and campaign management primarily targeting SMBs in India — directly comparable to Gallabox's core offering and customer base.
- Respond.io: Respond.io is an omnichannel messaging platform with strong WhatsApp Business API support, offering shared inbox, automation, and AI agent capabilities — overlapping significantly with Gallabox's product portfolio.
Broad incumbents
- Twilio: Twilio is a large CPaaS provider offering the WhatsApp Business API as part of its broader messaging portfolio, serving enterprises with developer-centric APIs — a broader incumbent that competes with Gallabox in the WhatsApp messaging layer.
- Bird (formerly MessageBird): Bird is a global omnichannel communications platform offering WhatsApp Business API, SMS, email, and voice with automation and AI capabilities, competing with Gallabox at the enterprise omnichannel messaging layer.
- Haptik: Haptik is a conversational AI platform (acquired by Reliance Jio) offering WhatsApp commerce, AI agents, and customer support solutions for enterprises — a broader incumbent competing with Gallabox in India and emerging markets.
- Freshchat (Freshworks): Freshchat is part of Freshworks' customer engagement suite offering omnichannel messaging, AI chatbots, and WhatsApp integration — a broader incumbent with overlapping WhatsApp automation and chatbot capabilities.
Emerging players
- Yellow.ai: Yellow.ai is an enterprise conversational AI platform offering AI agents across chat and voice with deep enterprise focus — an emerging player that overlaps with Gallabox's omnichannel AI agent capabilities but skews more enterprise.
Others
- Plivo: Plivo is a CPaaS provider offering messaging APIs including WhatsApp Business API access for developers and enterprises — comparable as an enabling infrastructure layer underneath conversational platforms like Gallabox.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
Gallabox social profiles
Digital presenceGallabox compliance and trust
Trust signalCompliance3 records
Gallabox financial estimates
Financial estimateRevenue estimate
Valuation estimate
Gallabox leadership team
Management profileNumber of profiles
Profiles3 records
Gallabox funding detail
Funding detailFunding overview
Funding rounds2 records
Investors4 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Gallabox M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Gallabox
What does Gallabox do?
Gallabox is a no-code conversational commerce platform built on the WhatsApp Business API that enables businesses to automate customer conversations across WhatsApp, Instagram, Voice, and Web channels using GPT-powered AI agents. The platform provides lead capture, qualification, drip marketing campaigns, shared team inbox, in-thread payments, and broadcast messaging, with 40+ integrations to CRM, payment, and marketing tools. It serves SMBs and enterprises with self-serve onboarding and custom enterprise plans for teams over 25 users.
Is Gallabox a public or private company?
Gallabox is a private company. It is classified as venture growth investor backed and is currently operating.
When was Gallabox founded?
Gallabox was founded in 2021. It employs 51 to 100 people.
Where is Gallabox based?
Gallabox is headquartered in Perungudi, India, in the Asia region.
How does Gallabox make money?
Four revenue lines are on record. Subscription Platform Fees are the primary driver. The others are whatsApp Conversation Charges, setup and Onboarding Fees and enterprise Custom Plans.
Who are Gallabox's main competitors?
Direct peers on record are Wati, Interakt, AiSensy and Respond.io. Broad incumbents are Twilio, Bird (formerly MessageBird), Haptik and Freshchat (Freshworks). Yellow.ai is listed as an emerging player. Plivo is listed as an others.
Does Gallabox have an API?
Yes. Developer API available for programmatic access to Gallabox platform. API documentation accessible via Postman. Terms of Service outlines platform access and usage conditions for users. Developer documentation is at documenter.getpostman.com/view/17087523/Tzz7QJTJ.
What industry is Gallabox in?
Gallabox's product category is Conversational Commerce Platform. Its primary akta.pro industry code is BPAMACAB, Enterprise/Team Messaging, with a secondary code of HDAEAKAA, Low-Code/No-Code Application Platforms. Its NAICS code is 54151 and its SIC code is 7370.