Onecom

What Onecom does

Onecom is a UK-based, PE-backed independent business telecommunications and managed IT services provider headquartered in Whiteley, Hampshire, with around 501-1,000 employees and a 20+ year operating history. The company sells to UK SMEs, mid-market and enterprise customers a horizontal stack of business mobile contracts (delivered largely through a 13-year Strategic Partnership with Vodafone), unified communications (Connect4Teams for Microsoft Teams Direct Routing, Onecom Vox, Hosted VoIP, Zoom Phone, Wave), cloud contact centre solutions (Five9, Zoom Contact Centre, with AI-augmented agent tooling), business connectivity (full fibre Ethernet, SOGEA/FTTP, IoT, SD-WAN/SASE via HPE Aruba), and managed IT services (Core IT Support, PenX and Onecom CyberProtect cybersecurity, Microsoft 365, cloud backup). The OneCloud platform acts as the central multi-vendor management, analytics, and licence-utilisation portal layered across these vendors, and a Halo platform launched in May 2026 extends the offering into a managed AI Agent Workforce product.

The business model is overwhelmingly recurring subscription: mobile tariffs, UC and contact centre seats, connectivity lines, and managed services retainers billed monthly, with multi-year device financing (e.g. Samsung Galaxy S26 Enterprise Edition at £37.50/month on 36-month contracts) and hardware sales (Samsung, Apple, Google Pixel) layered in. Go-to-market combines a direct sales force across multiple UK offices with field enterprise sales and inside sales, a Onecom Partners reseller channel, an e-commerce shop, and co-marketing with Vodafone, Samsung, Apple, Google, Zoom, and Five9. Since 2020 Onecom has executed at least 12 acquisitions to broaden geographic reach, capabilities and customer base; the company is controlled by private equity sponsors LDC and Ares Management.

Name

Onecom

Legal name

Onecom

Website

https://onecom.co.uk

Company type

Private

Founded year

2002

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Onecom is a UK-based, PE-backed business telecommunications and managed IT services provider offering mobile, unified communications, cloud contact centre, connectivity and managed IT solutions to over 80,000 UK SMEs and enterprise customers through recurring subscriptions, direct sales and partner channels.

Ownership category

akta.pro rank

Product category

Business Telecommunications Services

NAICS

All Other Telecommunications (5178), Telecommunications Resellers (517121), Wired and Wireless Telecommunications Carriers (except Satellite) (51711), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Telephone Communications (No Radiotelephone) (4813), Services-Telephone Interconnect Systems (7385), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Cloud PBX & Hosted Telephony (HDAIAHAB)

akta.pro secondary industries

End-User Device Management (UEM/MDM, Desktop/Laptop/Tablet) (BPAEAIAB), Network Monitoring, Assurance & Managed NOC Services (SLA Ops) (HDAIAGAJ), Endpoint & Mobile Asset Management (UEM/MDM Asset Controls) (BPAEAOAI)

Keywords

• Business telecommunications
• Unified communications
• Managed IT services
• Cloud contact centre
• Business connectivity

Headquarters

HQ city

Fareham

HQ country

United Kingdom

HQ region

Europe

Offices8 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure, Supply Chain

Revenue model

1. Business Mobile Contracts: Recurring monthly contracts for business mobile services including device hardware and airtime plans. Pricing typically £19.17+VAT per month for unlimited data tariffs.
2. Unified Communications Solutions: Hosted VoIP, Teams Direct Routing, Zoom Phone, and related communication platform services delivered on subscription basis.
3. Contact Centre Solutions: Cloud contact centre solutions including Five9, Zendesk, and Zoom Contact Centre with AI capabilities.
4. Business Connectivity: Business broadband, full fibre ethernet, SOGEA/FTTP, and IoT connectivity services.
5. Managed IT Services: Core IT support, cybersecurity, cloud backup, disaster recovery, Microsoft 365, and professional IT services.
6. Device and Hardware Sales: Sales of Samsung, Apple, Google Pixel devices and related accessories with flexible financing options.
7. Subscription Finance (PropelPay): Embedded finance partnership allowing SME customers to spread technology purchase costs over monthly payments.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels7 records

Core offering

Onecom is an independent UK business telecommunications provider delivering integrated mobile, unified communications, cloud contact centre, business connectivity, and managed IT services to over 80,000 UK businesses. Its portfolio is unified by the proprietary OneCloud multi-vendor management platform and the newly launched Halo managed AI Agent Workforce platform, and is delivered through direct sales, a channel partner program, and strategic vendor relationships with Vodafone, Microsoft, Samsung, Apple, Google, Zoom, and Five9.

Product overview

Onecom is a UK-based business communications and IT managed services provider offering an integrated platform of products and services for SMEs and enterprise customers. The core offering spans four main areas: Business Mobile (contract mobile services with 5G, Vodafone partnership), Unified Communications (Connect4Teams for Teams Direct Routing, Hosted VoIP, Onecom Vox, Zoom Phone, Wave), Contact Centre Solutions (AI Contact Centre, Five9, Zoom Contact Centre, Omnichannel routing, CCaaS), and Business Connectivity (Full Fibre Ethernet, Business IoT, SD-WAN/SASE via HPE Aruba). The company has expanded into AI-powered services through its Halo platform delivering managed AI agent workforces, and offers comprehensive managed IT services including cybersecurity (CyberProtect, PenX), cloud backup, Microsoft 365 management, and professional services. The OneCloud platform serves as the central management portal for multi-vendor analytics and license management. Device hardware includes Samsung Enterprise Edition (with Knox security), Apple iPhone, and Google Pixel, all offered with lifecycle and deployment management. The portfolio is delivered through strategic vendor partnerships (Vodafone, Samsung, Apple, Google, Zoom, Five9, Microsoft, HPE Aruba) and is supported by a nationwide engineer network across the UK.

Differentiator

Problem solved

Functional benefit

Brands

• Halo: A fully managed AI Agent Workforce platform that scales with demand, integrates seamlessly, and delivers AI-powered digital workforces.
• OneCloud
• Onecom CyberProtect

Products and services

• Halo Onecom's fully managed AI agent workforce platform that scales with demand, integrates seamlessly, and improves continuously. Expands Onecom's portfolio beyond traditional communications into AI-powered digital workforces for UK businesses.
• Business Mobile Contracts Business mobile phone contracts for SMEs and enterprises including 5G for business, enterprise mobility management, and Teams Phone Mobile integration, delivered on the Vodafone network as Onecom's Vodafone Total Communications Partner.
• Unified Communications Solutions Unified communications portfolio for UK businesses including Connect4Teams Microsoft Teams Direct Routing, ISDN switch-off alternatives, Onecom Vox unified communications platform, Hosted VoIP, Zoom Phone, and Wave, enabling flexible and productive business communications.
• Contact Centre Solutions Cloud contact centre solutions including CCaaS, AI-powered features such as automated agent note-taking and post-interaction summaries, omnichannel routing across SMS, social, chat, and voice, delivered through Five9 Intelligent CX Platform, Zoom Contact Centre, and Zendesk partnerships.
• Business Connectivity Business connectivity portfolio including broadband, full fibre Ethernet, SOGEA/FTTP, business IoT solutions, and SD-WAN/SASE delivered through HPE Aruba EdgeConnect, with expanded wholesale access via the AllPoints Fibre Networks partnership.
• OneCloud Onecom's intelligent cloud platform that provides a single customer portal for seamless management of multiple communication and IT vendors, advanced analytics for proactive cost optimisation, multi-cloud management, and scale/flex capabilities across the Onecom portfolio.
• Managed IT Services End-to-end managed IT services for UK businesses covering core IT support, cybersecurity (PenX and Onecom CyberProtect 24/7 monitoring), cloud backup and disaster recovery, Microsoft 365 licensing and management, professional IT services, and security awareness training.
• Business Devices (Samsung, Apple, Google) Business device distribution and lifecycle management covering Samsung Galaxy Enterprise Edition devices with Knox security, Apple iPhone for Business, and Google Pixel for Business with Tensor AI, configured, deployed, and managed for UK business customers with embedded finance options via PropelPay.

Quantifiable outcome

• Net Promoter Score improvement from 50 to 70+ for Laithwaite's Wine contact centre implementation
• +2 more outcomes

Named customers4 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration14 records

AI capability10 records

Feature6 records

Partnerships

Nine partnerships are on record, tiered core and minor.

• AllPoints Fibre Networks (APFN)coreTechnology or Integration · 22 May 2026Partnership signed in May 2026 to expand high-speed connectivity service offerings. Enables access to multiple networks and streamlined product delivery through APFN's aquila wholesale platform.
• Propel FinancecoreGTM or Marketing Partner · 3 March 2026Strategic partnership announced March 2026 embedding subscription-style asset finance into Onecom's e-commerce platform. PropelPay integration enables SME customers to spread technology purchase costs over monthly payments supporting device refresh, upgrades, and lifecycle management.
• Samsung (Exclusivity)minorChannel Partner/ Reseller/ Distributor · 26 February 2026Two-week exclusivity agreement for 128GB Samsung Galaxy S26 Enterprise Edition as only UK provider. Features AI-powered business tools, privacy-focused on-device processing, secure MDM integration, and seven years of security updates.
• Vodafone BusinesscoreChannel Partner/ Reseller/ DistributorOnecom has been Vodafone's Strategic Partner of the Year for 13 consecutive years. As a Vodafone Total Communications Partner, Onecom provides access to Vodafone's network, unlimited data tariffs starting from £19.17+VAT/month, 5G services, and the Vodafone Customer Experience Centre for product demonstrations.
• SamsungcoreChannel Partner/ Reseller/ DistributorSamsung partner for business devices including Galaxy S series, Z Fold, Z Flip, tablets, and laptops. Onecom has advanced notice of new devices and provides Samsung Knox security solutions. Staff are Samsung trained for expert customer support.
• ApplecoreChannel Partner/ Reseller/ DistributorApple Authorised Reseller for business, providing iPhone, iPad, and Mac devices configured and deployed in bulk for business customers.
• GooglecoreChannel Partner/ Reseller/ DistributorGoogle Pixel for Business partner providing Pixel smartphones engineered with Google Tensor chips and AI capabilities. Seven years of software updates and robust device management.
• ZoomcoreTechnology or IntegrationZoom Premier Partner offering Zoom Phone, Contact Centre, Events, Sessions, Webinars, and Workvivo. Onecom provides implementation, management through OneCloud platform, and ongoing support.
• Five9coreTechnology or IntegrationFive9 Intelligent CX Platform partner for cloud contact centre solutions with AI-powered features, omnichannel capabilities, and performance analytics.

Scale indicators7 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Gamma Communications: UK-listed provider of unified communications, hosted telephony, SIP trunking, and mobile services to SMB and enterprise — directly competes with Onecom across the same UC and mobile categories in the UK.
• Daisy Communications: UK business communications and IT managed services provider offering cloud voice, connectivity, mobile, and managed IT — very similar product mix, customer segment, and acquisition-led growth model to Onecom.
• TalkTalk Business: UK business broadband, ethernet, and voice provider serving SMEs and mid-market — direct overlap with Onecom's business connectivity, VoIP, and mobile offerings.
• Exponential-e: UK-based provider of cloud, connectivity, unified communications, and managed services to enterprise — comparable UCaaS and SD-WAN/SASE portfolio aimed at UK mid-market and enterprise.
• Mitel: Provider of business communications (cloud and on-premises UC, contact centre) widely deployed across UK SMB and mid-market through channel partners — comparable customer profile and product set to Onecom.
• Chess ICT: UK-based provider of business communications, connectivity, cloud, and managed IT services to SMEs — comparable size, target segment, and acquisition-led growth playbook to Onecom.

Broad incumbents

• BT Business: UK incumbent operator with business mobile, fixed line, UC, broadband, and managed services — competes with Onecom across essentially all product lines, but as a much broader portfolio aimed at larger enterprise and public sector.
• Vodafone Business: Parent network for Onecom's mobile partnership, also sells directly to UK enterprise — broader portfolio (IoT, 5G, global mobility) but overlapping target customers and mobile/connectivity products.

Emerging players

• RingCentral: Global cloud-native UCaaS and CCaaS vendor entering UK SMB market — Onecom competes by offering a UK-localised, service-managed alternative to RingCentral's direct subscription model.
• 8x8: Global UCaaS/CCaaS vendor for which Onecom is a UK partner — competing globally against 8x8's direct enterprise motion while also reselling into UK accounts.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/OnecomUK
• YouTubeyoutube.com/user/onecomuk
• LinkedInlinkedin.com/company/onecom
• Instagraminstagram.com/lifeatonecom
• TikToktiktok.com/@lifeatonecom

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Subsidiaries4 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A10 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Onecom