What MrMandoob does

MrMandoob (مستر مندوب), legally operated by Ikhtisar Al-Zaman for Parcel Delivery, is a Saudi Arabia-based multi-service delivery super-app headquartered in Riyadh. Founded in 2018 and operating a mobile application available across Google Play, Apple App Store, and Huawei AppGallery, the company consolidates six distinct delivery verticals into a single platform: store deliveries (restaurants, cafes, supermarkets, pharmacies), intra-city parcel delivery, pickup truck transport for larger goods, household gas cylinder refilling, mobile recharge card top-ups, and intercity parcel delivery. The app provides real-time GPS-based order tracking, cashless and cash-on-delivery payment options, contactless drop-off, and operates 24/7 across all regions of the Kingdom of Saudi Arabia.

The platform is architected as a three-sided marketplace connecting individual consumers, retail/F&B merchants, and independent delivery representatives who use their own vehicles. Merchants on-board through a dedicated partner portal that supports POS integrations with Foodics, Deliverect, UrbanPiper, and Blend, enabling automated order ingestion from existing restaurant systems. Delivery representatives register through a separate portal and are attracted by low commission rates and instant settlement transfers. The company employs 101-250 staff and has raised approximately $20.3M across three funding rounds between 2021 and 2023, with the most recent $16M round in January 2023 representing a significant step-up to fund scaling.

MrMandoob's revenue model is transaction-based, primarily earning a commission on each completed delivery that is deducted from the delivery representative's in-app account balance, supplemented by fees on recharge card services and delivery charges calculated by distance. The strategic positioning is that of a localized challenger super-app: aggregating utility-adjacent services (gas, recharge, parcel) alongside food/grocery delivery to differentiate from incumbent single-vertical Saudi delivery platforms. The company maintains compliance with Saudi Arabia's Personal Data Protection Law and the regulatory frameworks administered by the Saudi Transport Authority, the Communications and Information Technology Commission, and the Ministry of Human Resources and Social Development.

Name

MrMandoob

Legal name

Ikhtisar Al-Zaman for Parcel Delivery (Mr. Mandoob)

Website

https://mrmandoob.com

Company type

Private

Founded year

2018

Operating status

Operating

Headcount range

101–250 employees

Short description

MrMandoob is a Saudi Arabia-headquartered multi-service delivery super-app that consolidates food, grocery, parcel, pickup truck, gas cylinder refilling, and mobile recharge card services into a single 24/7 mobile platform for individual consumers, with a network of SMB merchant partners and gig delivery representatives operating nationwide.

Ownership category

akta.pro rank

Product category

On-Demand Delivery Platform

NAICS

Couriers and Express Delivery Services (492110), Local Messengers and Local Delivery (4922)

SIC

Trucking & Courier Services (No Air) (4210)

akta.pro primary industry

Courier, Parcel & Last‑Mile Delivery Platforms (BPAMAHAD)

akta.pro secondary industries

Crowdsourced Retail Errand/Shopping & Delivery (TLAAAGAE), Grocery & Convenience Delivery (TLAAADAD), Grocery & Convenience Delivery Platforms (BPAMAHAC), Restaurant Meal & Prepared Food Delivery (CRAFAFAB), Delivery-Enabled Super-Apps with Ride-Hailing (Multi-Vertical Mobility Platforms) (TLAFAIAM)

Keywords

• On-demand delivery
• Multi-service delivery app
• Parcel delivery platform
• Delivery marketplace
• Logistics super app

Headquarters

HQ city

Riyadh

HQ country

Saudi Arabia

HQ region

Middle East

Offices1 record

Markets served

GTM type

B2C

Offering type

Digital Commerce or Content

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Delivery Commission: MrMandoob charges delivery representatives a commission fee for each completed delivery. The commission is deducted from the representative's account in the application. Representatives must transfer dues when their account balance falls below -50 SAR.
2. Delivery Fee Calculation: Delivery fees are calculated based on distance between pickup and delivery points in kilometers. The customer pays both the delivery fee and the value of purchases to the delivery representative.
3. Recharge Card Services: The app provides mobile recharge card services where customers pay electronically for recharge cards ordered through the application. The app sends a charging card number to automatically top up the customer's balance.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels7 records

Core offering

MrMandoob operates a mobile-first delivery super app in Saudi Arabia that integrates six distinct delivery services into a single platform: store deliveries from restaurants, cafes, supermarkets, and pharmacies; within-city package delivery; pickup truck service for larger items; gas cylinder refilling; mobile recharge cards; and intercity parcel delivery. The platform connects individual consumers with partner stores and independent delivery representatives, operating 24/7 across all regions of Saudi Arabia with real-time GPS tracking and multiple payment options.

Product overview

MrMandoob is a unified multi-service delivery application offering six integrated delivery services within a single platform: Store Delivery (from restaurants, cafes, supermarkets, pharmacies), Package Delivery within cities, Pickup Truck Service for larger items, Gas Cylinder Refilling, Mobile Recharge Cards, and Intercity Delivery. The platform operates as a connection between customers and delivery representatives, providing comprehensive logistics solutions across Saudi Arabia with features including 24/7 availability, real-time tracking, contactless delivery, multiple payment options, and customer support.

Differentiator

Problem solved

Functional benefit

Products and services

• Store Delivery (توصيل من المتاجر) Fulfils orders from any store including restaurants, cafes, supermarkets, and pharmacies, delivering items directly to the customer's location. Aimed at Saudi consumers seeking food, groceries, and pharmacy deliveries.
• Package Delivery (توصيل الطرود) Within-city parcel delivery service that lets users send packages between locations via the MrMandoob app. Targeted at individual and small business senders needing same-day, app-based courier service.
• Pickup Truck Service (سيارة حوض) Truck-based transport service for moving larger items and belongings when customers need to relocate goods. Aimed at consumers who need occasional heavy or bulky item transport without owning a suitable vehicle.
• Gas Cylinder Refilling (تعبئة أسطوانة غاز) Delivers and refills household gas cylinders on demand through the app. Targeted at Saudi households needing convenient replacement or refill of cooking gas without visiting a supplier.
• Recharge Cards (بطاقات شحن) Electronic recharge card service that lets users instantly top up any digital balance through the app, with the recharge card number delivered automatically to the customer. Targeted at Saudi consumers needing fast mobile or digital wallet top-ups.
• Intercity Delivery (توصيل بين المدن) Delivery service for transporting parcels and packages between cities within Saudi Arabia. Aimed at individuals and small businesses needing app-based intercity shipping without visiting a courier office.

Quantifiable outcome

• Fast delivery times reported as 8-10 minutes for many restaurant orders
• +2 more outcomes

Named customers6 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature4 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• FoodicscoreTechnology or IntegrationPOS (Point of Sale) system integration partner that enables seamless order management between restaurant POS systems and the MrMandoob delivery platform.
• DeliverectcoreTechnology or IntegrationTechnology integration partner for order management and synchronization between delivery platforms and restaurant operations.
• UrbanPipercoreTechnology or IntegrationPOS and ordering system integration partner that enables restaurants to manage deliveries through the MrMandoob platform.
• BlendcoreTechnology or IntegrationTechnology integration partner for restaurant operations and delivery order management.
• Saudi Transport Authority (هيئة النقل)minorOthersGovernment regulatory body overseeing transportation and delivery services in Saudi Arabia. MrMandoob commits to compliance with transport authority regulations.
• Communications and Information Technology Commission (هيئة الاتصالات)minorOthersGovernment regulatory body for communications and technology in Saudi Arabia.
• Ministry of Human Resources and Social Development (وزارة الموارد البشرية)minorOthersGovernment ministry overseeing labor regulations and worker matters in Saudi Arabia.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Jahez: Saudi Arabia's leading food and grocery delivery platform, publicly listed on Tadawul. Directly competes with MrMandoob in restaurant and grocery delivery across the same Saudi geography.
• HungerStation: Owned by Delivery Hero, HungerStation is one of the largest food delivery platforms in Saudi Arabia. Competes head-on with MrMandoob for restaurant merchants and end consumers.
• Mrsool: Saudi crowdsourced parcel and on-demand delivery platform connecting users with couriers. Direct peer on MrMandoob's package delivery and crowdsourced courier verticals.
• Nana: Saudi grocery delivery platform offering on-demand supermarket fulfillment. Competes directly with MrMandoob's grocery delivery vertical in the same Saudi market.

Broad incumbents

• Talabat: Regional food and grocery delivery leader across the MENA region (UAE, Kuwait, Saudi, others). Operates an established multi-vertical delivery marketplace that overlaps with several of MrMandoob's services.
• Careem: Uber-owned super-app in the Middle East offering ride-hailing, food delivery, payments, and courier services. Closest comparable to MrMandoob's super-app delivery model, with substantially larger scale.
• Uber Eats: Global food and grocery delivery platform from Uber. Competes indirectly as a broad incumbent offering restaurant and convenience delivery across MENA cities.

Regional players

• Toters: On-demand delivery platform primarily serving Iraq and other MENA markets. Comparable crowdsourced delivery model relevant for MrMandoob's stated Egypt expansion plans.

Emerging players

• Glovo: Multi-category on-demand delivery app operating across Europe, Africa, and MENA. Shares MrMandoob's broad multi-vertical marketplace model and Egypt market overlap.

Others

• Foodics: Restaurant POS and operations platform serving MENA merchants; a key integration partner for MrMandoob. Adjacent ecosystem participant shaping restaurant-side supply that flows into delivery apps.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/mrmandoobapp
• Facebookfacebook.com/mrmandoob.app.3
• Instagraminstagram.com/mrmandoobapp

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds3 records

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about MrMandoob