Override

What Override does

Override (legal entity Global Pain Center Corp., headquartered in Dayton, OH) operates a virtual-first, interdisciplinary chronic pain care platform serving U.S. adults living with persistent pain lasting more than three months. The company delivers coordinated care through a mobile app and telehealth infrastructure, combining pain medicine specialists, pain psychologists, physical therapists, and certified pain coaches (many with lived pain experience) into a single care team under a 12-week clinical protocol grounded in pain neuroscience education and non-opioid treatment principles. The platform includes asynchronous messaging, progress tracking, guided meditations, and on-demand educational modules, with the underlying telehealth scheduling, health records, and care coordination infrastructure provided through a third-party partnership with Healthie.

The business operates a hybrid go-to-market model across three customer segments. Direct-to-consumer patients access the platform via self-serve website booking and free consultations, paying either insurance co-pays/coinsurance in the 10 states where Override is in-network (FL, MD, MI, MN, NJ, NY, NC, PA, TX, VA) or one of three self-pay coaching tiers priced at $157, $529, or $999 per month for nationwide access. Healthcare providers act as a B2B2C referral channel, sending complex chronic pain patients to Override via fax or a HIPAA-compliant portal. Health plans, Medicare Advantage, Medicaid, and self-insured employers constitute an emerging enterprise sales motion, with value propositions centered on reducing total cost of care and curbing opioid utilization. Revenue streams combine insurance reimbursement, recurring self-pay subscriptions, and enterprise payer partnerships, all recurring in nature.

Founded in 2022 by former U.S. Secretary of Veterans Affairs Dr. David Shulkin and Jennie Shulkin, inspired by the VA's Whole Health model, Override raised $3.5M in seed funding in December 2022 (led by 7wireVentures with Martin Ventures and SignalFire) and an additional $1M in August 2023 (Esplanade Ventures). At launch the company acquired Take Courage Coaching to bring established pain-coaching methodology in-house. Reported outcomes include 90% of patients improving in at least one domain, 27% reducing or discontinuing opioid use, 95%+ patient satisfaction, and payer-facing claims of greater than 20% reduction in total cost of care.

Name

Override

Legal name

Global Pain Center Corp.

Website

https://override.health

Company type

Private

Founded year

2022

Operating status

Operating

Headcount range

11–50 employees

Short description

Override Health is a virtual-first, interdisciplinary chronic pain care platform serving U.S. adults through coordinated pain medicine, psychology, physical therapy, and coaching delivered via telehealth. The company serves individuals via insurance in 10 states and nationwide self-pay coaching subscriptions.

Ownership category

akta.pro rank

Product category

Virtual Chronic Pain Care

NAICS

Offices of Physical, Occupational and Speech Therapists, and Audiologists (62134)

SIC

Services-Health Services (8000), Services-Offices & Clinics Of Doctors Of Medicine (8011)

akta.pro primary industry

Chronic Condition Virtual Care & Disease Management (Payer-Sponsored) (HLALACAE)

akta.pro secondary industries

Chronic Pain Rehabilitation & Functional Restoration (HSADAIAJ), Digital Rehabilitation & Physical Therapy Therapeutics (HLACANAJ)

Keywords

• Chronic pain care
• Virtual pain management
• Interdisciplinary pain treatment
• Telehealth pain medicine
• Pain coaching services

Headquarters

HQ city

Washington

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Insurance-Reimbursed Virtual Care: Revenue from insurance reimbursement for covered services in states where Override is in-network. Patients pay co-pays/coinsurance based on their insurance plan. Services include pain medicine, behavioral health, physical therapy, and coaching.
2. Self-Pay Coaching Programs: Direct-to-consumer coaching packages for patients without insurance coverage or in states where services aren't yet in-network. Three tiers: Group Only ($157/month), Blended ($529/month), Enhanced Support ($999/month).
3. Payer/Health Plan Partnerships: B2B revenue from health plans and employers sponsoring member/employee access to Override's program. Value proposition centers on reducing total cost of care and opioid use.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels12 records

Core offering

Override delivers virtual, interdisciplinary chronic pain care through a coordinated team of pain medicine specialists, pain psychologists, physical therapists, and certified coaches. Services are delivered via telehealth and a mobile app that supports messaging, progress tracking, and on-demand educational resources, with insurance reimbursement in 10 U.S. states and self-pay coaching nationwide.

Product overview

Override Health is a virtual chronic pain care platform offering a unified portfolio of interconnected services. The core platform provides a mobile app and virtual care infrastructure that serves as the hub for all services. The Comprehensive Pain Program is the flagship offering—a 12-week interdisciplinary protocol combining pain medicine, pain psychology, physical therapy, and coaching into a coordinated care team. For patients outside coverage areas or seeking standalone support, the Chronic Pain Management Coaching Program offers 1:1 and group coaching nationwide. Individual service components (pain medicine, psychology, PT, coaching) can also be accessed separately. All services are delivered virtually and integrated through the Override app.

Differentiator

Problem solved

Functional benefit

Products and services

• Override Health Platform Virtual, team-based chronic pain care platform providing interdisciplinary care including pain medicine, pain psychology, physical therapy, and coaching through a mobile app and virtual appointments, serving individual patients, providers, and health plans.
• Comprehensive Pain Program 12-week clinical protocol offering care from a multispecialty team of providers including pain medicine, behavioral health, physical therapy, and coaching to treat the full experience of chronic pain for adult patients.
• Chronic Pain Management Coaching Program Coaching-only program available in all 50 states, offering 1:1 sessions, group coaching, and app-based tools for pain management and nervous system regulation.
• Pain Coaching Services Certified coaches help patients apply neuroscience-informed techniques, build nervous system regulation habits, and provide motivational support, including 1:1 coaching, group sessions, and peer support from coaches with lived pain experience.
• Pain Medicine Services Chronic pain specialists offering non-opioid medications, medication management, and oversight of patient treatment plans for adult patients with chronic pain.
• Pain Psychology Services

Quantifiable outcome

• 90% of patients improved in at least one domain
• +5 more outcomes

Named customers5 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature5 records

Partnerships

Two partnerships are on record, tiered core.

• Take Courage CoachingcoreStrategic or Co-development Partner · 1 December 2022Acquired by Override at launch. Take Courage Coaching was described as the leading pain coaching company. This acquisition provided Override with established coaching methodology and expertise.
• HealthiecoreTechnology or IntegrationThird-party healthcare platform provider used by Override to facilitate telemedicine services, health information management, and care coordination. Override uses Healthie for scheduling, telehealth, and health records.

Scale indicators10 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Sword Health: Sword Health delivers AI-driven virtual MSK and chronic pain care with licensed PTs and coaches, selling to employers and health plans. It is a direct competitor to Override in interdisciplinary virtual pain care.
• Kaia Health: Kaia Health offers an app-based digital pain management program combining exercise, mindfulness, and education, often distributed through employers and payers. Its self-guided model and pain focus make it a direct competitor to Override's coaching and patient-engagement offerings.
• Hinge Health: Hinge Health is the leading digital MSK and chronic pain care platform, offering virtual PT, coaching, and education to employers and payers. It directly competes with Override across the same buyer segments and a substantially overlapping clinical model.
• Upswing Health: Upswing Health provides virtual MSK and chronic pain care with coaches and clinicians, serving employers and payers. Its team-based virtual care model and payer-channel focus position it as a smaller direct competitor to Override.
• DarioHealth: DarioHealth provides a multi-condition digital therapeutics platform that includes MSK and chronic pain, sold primarily to employers and payers. Its chronic-condition virtual care model and B2B channel make it directly comparable to Override's payer-facing motion.

Emerging players

• Wysa: Wysa offers an AI-augmented mental health and chronic condition coaching platform sold to employers, payers, and health systems. Its coaching-led engagement model overlaps with Override's pain coaching and self-guided app experience.
• Vivante Health: Vivante Health offers a virtual digestive care platform with elements of pain management, sold to employers and payers. Its narrower GI focus and emerging scale place it as an adjacent virtual chronic-condition competitor rather than a head-to-head rival.

Broad incumbents

• Lyra Health: Lyra Health is a mental health and EAP platform that also addresses pain-related behavioral health through employer and payer contracts. It overlaps with Override's pain psychology and coaching components within a broader mental health suite.
• Omada Health: Omada Health is a larger virtual chronic-condition care platform spanning diabetes, hypertension, and MSK, sold to employers and payers. It overlaps with Override on payer-sponsored chronic condition management but serves a broader condition portfolio.
• Teladoc Health: Teladoc Health is a large incumbent virtual care provider spanning primary care, mental health, and chronic conditions via its Chronic Care suite (originating from Livongo). It overlaps with Override's payer-sponsored virtual care delivery, though pain is one of many conditions it serves.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights6 records

Customer concentration

• Xtwitter.com/overridehealth
• YouTubeyoutube.com/channel/UCCa4KhEUql6NRrsBUpX40eg
• Facebookfacebook.com/OverrideHealth
• LinkedInlinkedin.com/company/override-chronic-pain
• Instagraminstagram.com/overridehealth

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Subsidiaries1 record

Funding overview

Funding rounds2 records

Investors5 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Override