Override
Override Health is a virtual-first, interdisciplinary chronic pain care platform serving U.S. adults through coordinated pain medicine, psychology, physical therapy, and coaching delivered via telehealth. The company serves individuals via insurance in 10 states and nationwide self-pay coaching subscriptions.
- Company typePrivate
- Founded2022
- HeadquartersWashington, United States
- Headcount11–50
- GTM typeB2B and B2C
- OfferingServices
What Override does
Override (legal entity Global Pain Center Corp., headquartered in Dayton, OH) operates a virtual-first, interdisciplinary chronic pain care platform serving U.S. adults living with persistent pain lasting more than three months. The company delivers coordinated care through a mobile app and telehealth infrastructure, combining pain medicine specialists, pain psychologists, physical therapists, and certified pain coaches (many with lived pain experience) into a single care team under a 12-week clinical protocol grounded in pain neuroscience education and non-opioid treatment principles. The platform includes asynchronous messaging, progress tracking, guided meditations, and on-demand educational modules, with the underlying telehealth scheduling, health records, and care coordination infrastructure provided through a third-party partnership with Healthie.
The business operates a hybrid go-to-market model across three customer segments. Direct-to-consumer patients access the platform via self-serve website booking and free consultations, paying either insurance co-pays/coinsurance in the 10 states where Override is in-network (FL, MD, MI, MN, NJ, NY, NC, PA, TX, VA) or one of three self-pay coaching tiers priced at $157, $529, or $999 per month for nationwide access. Healthcare providers act as a B2B2C referral channel, sending complex chronic pain patients to Override via fax or a HIPAA-compliant portal. Health plans, Medicare Advantage, Medicaid, and self-insured employers constitute an emerging enterprise sales motion, with value propositions centered on reducing total cost of care and curbing opioid utilization. Revenue streams combine insurance reimbursement, recurring self-pay subscriptions, and enterprise payer partnerships, all recurring in nature.
Founded in 2022 by former U.S. Secretary of Veterans Affairs Dr. David Shulkin and Jennie Shulkin, inspired by the VA's Whole Health model, Override raised $3.5M in seed funding in December 2022 (led by 7wireVentures with Martin Ventures and SignalFire) and an additional $1M in August 2023 (Esplanade Ventures). At launch the company acquired Take Courage Coaching to bring established pain-coaching methodology in-house. Reported outcomes include 90% of patients improving in at least one domain, 27% reducing or discontinuing opioid use, 95%+ patient satisfaction, and payer-facing claims of greater than 20% reduction in total cost of care.
Override firmographics
Firmographics- Name
- Override
- Legal name
- Global Pain Center Corp.
- Website
- https://override.health
- Company type
- Private
- Founded year
- 2022
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Override Health is a virtual-first, interdisciplinary chronic pain care platform serving U.S. adults through coordinated pain medicine, psychology, physical therapy, and coaching delivered via telehealth. The company serves individuals via insurance in 10 states and nationwide self-pay coaching subscriptions.
- Ownership category
- akta.pro rank
Override industry classification
Industry- Product category
- Virtual Chronic Pain Care
- NAICS
- Offices of Physical, Occupational and Speech Therapists, and Audiologists (62134)
- SIC
- Services-Health Services (8000), Services-Offices & Clinics Of Doctors Of Medicine (8011)
- akta.pro primary industry
- Chronic Condition Virtual Care & Disease Management (Payer-Sponsored) (HLALACAE)
- akta.pro secondary industries
- Chronic Pain Rehabilitation & Functional Restoration (HSADAIAJ), Digital Rehabilitation & Physical Therapy Therapeutics (HLACANAJ)
Keywords
Where Override is headquartered
LocationHeadquarters
- HQ city
- Washington
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Override business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales
Revenue model
- Insurance-Reimbursed Virtual Care: Revenue from insurance reimbursement for covered services in states where Override is in-network. Patients pay co-pays/coinsurance based on their insurance plan. Services include pain medicine, behavioral health, physical therapy, and coaching.
- Self-Pay Coaching Programs: Direct-to-consumer coaching packages for patients without insurance coverage or in states where services aren't yet in-network. Three tiers: Group Only ($157/month), Blended ($529/month), Enhanced Support ($999/month).
- Payer/Health Plan Partnerships: B2B revenue from health plans and employers sponsoring member/employee access to Override's program. Value proposition centers on reducing total cost of care and opioid use.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Group Only Package - Weekly group coaching sessions with app access |
| Subscription | Monthly | Blended Package - Bi-weekly 1:1 sessions plus full app access |
| Subscription | Monthly | Enhanced Support Package - Weekly 1:1 sessions, group sessions, and chat support |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels12 records
Override product offering
Product offeringCore offering
Override delivers virtual, interdisciplinary chronic pain care through a coordinated team of pain medicine specialists, pain psychologists, physical therapists, and certified coaches. Services are delivered via telehealth and a mobile app that supports messaging, progress tracking, and on-demand educational resources, with insurance reimbursement in 10 U.S. states and self-pay coaching nationwide.
Product overview
Override Health is a virtual chronic pain care platform offering a unified portfolio of interconnected services. The core platform provides a mobile app and virtual care infrastructure that serves as the hub for all services. The Comprehensive Pain Program is the flagship offering—a 12-week interdisciplinary protocol combining pain medicine, pain psychology, physical therapy, and coaching into a coordinated care team. For patients outside coverage areas or seeking standalone support, the Chronic Pain Management Coaching Program offers 1:1 and group coaching nationwide. Individual service components (pain medicine, psychology, PT, coaching) can also be accessed separately. All services are delivered virtually and integrated through the Override app.
Differentiator
Problem solved
Functional benefit
Products and services
- Override Health Platform Virtual, team-based chronic pain care platform providing interdisciplinary care including pain medicine, pain psychology, physical therapy, and coaching through a mobile app and virtual appointments, serving individual patients, providers, and health plans.
- Comprehensive Pain Program 12-week clinical protocol offering care from a multispecialty team of providers including pain medicine, behavioral health, physical therapy, and coaching to treat the full experience of chronic pain for adult patients.
- Chronic Pain Management Coaching Program Coaching-only program available in all 50 states, offering 1:1 sessions, group coaching, and app-based tools for pain management and nervous system regulation.
- Pain Coaching Services Certified coaches help patients apply neuroscience-informed techniques, build nervous system regulation habits, and provide motivational support, including 1:1 coaching, group sessions, and peer support from coaches with lived pain experience.
- Pain Medicine Services Chronic pain specialists offering non-opioid medications, medication management, and oversight of patient treatment plans for adult patients with chronic pain.
- Pain Psychology Services
Quantifiable outcome
- 90% of patients improved in at least one domain
- +5 more outcomes
Companies that use Override
Customer profileNamed customers5 records
Segments4 records
Ideal customer profiles3 records
Override technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration1 record
Feature5 records
Override partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered core.
- Take Courage CoachingcoreAcquired by Override at launch. Take Courage Coaching was described as the leading pain coaching company. This acquisition provided Override with established coaching methodology and expertise.
- HealthiecoreThird-party healthcare platform provider used by Override to facilitate telemedicine services, health information management, and care coordination. Override uses Healthie for scheduling, telehealth, and health records.
Scale indicators10 records
Recent moves6 records
Expansion highlights6 records
Override competitors and assessment
Company assessmentDirect peers
- Sword Health: Sword Health delivers AI-driven virtual MSK and chronic pain care with licensed PTs and coaches, selling to employers and health plans. It is a direct competitor to Override in interdisciplinary virtual pain care.
- Kaia Health: Kaia Health offers an app-based digital pain management program combining exercise, mindfulness, and education, often distributed through employers and payers. Its self-guided model and pain focus make it a direct competitor to Override's coaching and patient-engagement offerings.
- Hinge Health: Hinge Health is the leading digital MSK and chronic pain care platform, offering virtual PT, coaching, and education to employers and payers. It directly competes with Override across the same buyer segments and a substantially overlapping clinical model.
- Upswing Health: Upswing Health provides virtual MSK and chronic pain care with coaches and clinicians, serving employers and payers. Its team-based virtual care model and payer-channel focus position it as a smaller direct competitor to Override.
- DarioHealth: DarioHealth provides a multi-condition digital therapeutics platform that includes MSK and chronic pain, sold primarily to employers and payers. Its chronic-condition virtual care model and B2B channel make it directly comparable to Override's payer-facing motion.
Emerging players
- Wysa: Wysa offers an AI-augmented mental health and chronic condition coaching platform sold to employers, payers, and health systems. Its coaching-led engagement model overlaps with Override's pain coaching and self-guided app experience.
- Vivante Health: Vivante Health offers a virtual digestive care platform with elements of pain management, sold to employers and payers. Its narrower GI focus and emerging scale place it as an adjacent virtual chronic-condition competitor rather than a head-to-head rival.
Broad incumbents
- Lyra Health: Lyra Health is a mental health and EAP platform that also addresses pain-related behavioral health through employer and payer contracts. It overlaps with Override's pain psychology and coaching components within a broader mental health suite.
- Omada Health: Omada Health is a larger virtual chronic-condition care platform spanning diabetes, hypertension, and MSK, sold to employers and payers. It overlaps with Override on payer-sponsored chronic condition management but serves a broader condition portfolio.
- Teladoc Health: Teladoc Health is a large incumbent virtual care provider spanning primary care, mental health, and chronic conditions via its Chronic Care suite (originating from Livongo). It overlaps with Override's payer-sponsored virtual care delivery, though pain is one of many conditions it serves.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks7 records
Key highlights6 records
Customer concentration
Override social profiles
Digital presenceOverride financial estimates
Financial estimateRevenue estimate
Valuation estimate
Override leadership team
Management profileNumber of profiles
Profiles10 records
Override subsidiaries and ownership
Company hierarchySubsidiaries1 record
Override funding detail
Funding detailFunding overview
Funding rounds2 records
Investors5 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Override M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Override
What does Override do?
Override delivers virtual, interdisciplinary chronic pain care through a coordinated team of pain medicine specialists, pain psychologists, physical therapists, and certified coaches. Services are delivered via telehealth and a mobile app that supports messaging, progress tracking, and on-demand educational resources, with insurance reimbursement in 10 U.S. states and self-pay coaching nationwide.
Is Override a public or private company?
Override is a private company. It is classified as venture growth investor backed and is currently operating.
When was Override founded?
Override was founded in 2022. It employs 11 to 50 people.
Where is Override based?
Override is headquartered in Washington, United States, in the North America region.
How does Override make money?
Three revenue lines are on record. Insurance-Reimbursed Virtual Care is the primary driver. The others are self-Pay Coaching Programs and payer/Health Plan Partnerships.
Who are Override's main competitors?
Direct peers on record are Sword Health, Kaia Health, Hinge Health, Upswing Health and DarioHealth. Emerging players are Wysa and Vivante Health. Broad incumbents are Lyra Health, Omada Health and Teladoc Health.
Does Override have an API?
No public API is recorded for Override.
What industry is Override in?
Override's product category is Virtual Chronic Pain Care. Its primary akta.pro industry code is HLALACAE, Chronic Condition Virtual Care & Disease Management (Payer-Sponsored), with a secondary code of HSADAIAJ, Chronic Pain Rehabilitation & Functional Restoration. Its NAICS code is 62134 and its SIC code is 8000.