Puppeteer
Puppeteer AI is a healthcare-focused startup that builds HIPAA-compliant AI voice and text agents for medical practices, automating patient intake, scheduling, triaging, reactivation, and follow-ups. It integrates with 10+ EHR systems and sells monthly subscriptions starting at $1,350 to clinics and telehealth providers.
- Company typePrivate
- Founded2024
- HeadquartersLondon, United Kingdom
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
What Puppeteer does
Puppeteer AI is a healthcare-focused AI voice agent platform founded in 2024 that automates patient-facing communications for medical practices, telehealth platforms, and in-person clinics. The company sells a suite of seven HIPAA-compliant AI agents — Intake, Patient Reactivation, Patient Scheduling, Triaging, Checkups, Medical Q&A, and a Build Your Own framework — that handle patient conversations end-to-end via voice (phone calls, speech recognition and synthesis) and text (SMS, WhatsApp, web embed, patient portal, Slack, API). Agents are trained on each clinic's specific clinical protocols and operate within safety guardrails that detect high-risk patient behaviors including self-harm and substance abuse signals.
The platform runs on a secure infrastructure with HIPAA, SOC 2 Type II, GDPR, PIPEDA, and PIPA compliance, and integrates natively with more than ten major EHR and CRM systems (Epic, athenahealth, Cerner, Medplum, Elation, Healthie, Dr Chrono, Canvas, eClinicalWorks, Tellescope) via secure APIs to extract patient data and populate clinical workflows without staff intervention. The company publishes specialty modules for post-stroke, weight management, ophthalmology, longevity care, GLP-1 treatments, and mental health, and lists named customers including Swing Care (74.3% appointment confirmation rate, 36% utilization increase), RMIC, Mavida Health, Vision Echague, EO Care, and Accomplish Health.
Puppeteer monetizes through monthly subscription pricing starting at $1,350/month, offered in Basic, Business, and Enterprise tiers, with the entry-level tier positioning the product at small-to-mid-sized practices. Go-to-market combines enterprise field sales with a self-serve demo (dashboard.puppeteerai.com/demos/demo-primed) and a three-step deployment cycle — consultation, proof of concept, and 30-day go-live — targeting healthcare providers globally while concentrating operations in the U.S. market. The company is privately held, headquartered in Middletown, Delaware (with a London, UK presence indicated in firmographic data), backed by Haatch ($570K seed, June 2024) and Light It, and operates with a team of 1–10 employees.
Puppeteer firmographics
Firmographics- Name
- Puppeteer
- Legal name
- Puppeteer AI
- Website
- https://getpuppeteer.ai
- Company type
- Private
- Founded year
- 2024
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Puppeteer AI is a healthcare-focused startup that builds HIPAA-compliant AI voice and text agents for medical practices, automating patient intake, scheduling, triaging, reactivation, and follow-ups. It integrates with 10+ EHR systems and sells monthly subscriptions starting at $1,350 to clinics and telehealth providers.
- Ownership category
- akta.pro rank
Puppeteer industry classification
Industry- Product category
- Healthcare AI Workflow Automation
- NAICS
- Computer Systems Design and Related Services (5415)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC)
- akta.pro secondary industries
- Responsible AI, Security & Privacy Platforms (Safety, Guardrails, PII) (HDAEANAG), Agents & Autonomous Workflows (Tool Use, Planning, Multi-Agent) (HDAAACAF)
Keywords
Where Puppeteer is headquartered
LocationHeadquarters
- HQ city
- London
- HQ country
- United Kingdom
- HQ region
- Europe
Offices1 record
Markets served
Puppeteer business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure
Revenue model
- Subscription-Based AI Agent Services: Monthly subscription model for AI voice agent services starting at $1,350/month. Includes different tiers (Basic, Business, Enterprise) with varying levels of functionality. Revenue is recurring based on subscription billing cadence, likely monthly or annual.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Entry-level plan starting at $1,350/month |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels4 records
Puppeteer product offering
Product offeringCore offering
Puppeteer AI provides a HIPAA-compliant conversational AI platform for healthcare, offering seven purpose-built AI agents (Intake, Patient Reactivation, Scheduling, Triaging, Checkups, Medical Q&A, and Build Your Own) that automate patient conversations via voice and text. The agents integrate with leading EHR systems (Epic, athenahealth, Cerner, Medplum, Elation, Healthie, Dr Chrono, Canvas, eClinicalWorks) and the Tellescope medical CRM via secure APIs, and are trained on each clinic's clinical protocols to deliver always-on patient engagement, intake, scheduling, and follow-up.
Product overview
Puppeteer AI is a HIPAA-compliant AI voice agent platform for healthcare that offers a unified suite of agents designed to automate patient conversations and clinical workflows. The platform includes seven core agent types: Intake Agent (automated patient intake and data collection), Patient Reactivation (proactive outreach to lapsed patients), Patient Scheduling (automated booking and reminders), Triaging (remote patient prioritization), Checkups (automated follow-up communications), Medical Q&A (on-demand medical information), and Build Your Own (custom agent configuration). All agents are built around the clinic's clinical flow, trained on their protocols, and integrate with existing EHR/CRM systems via secure APIs.
Differentiator
Problem solved
Functional benefit
Products and services
- Intake Agent An AI intake assistant for healthcare clinics that answers calls, collects patient information including symptoms and insurance details, and automatically populates the clinic's system to reduce staff phone time.
- Patient Reactivation An AI agent that proactively contacts past patients to capture health and insurance updates and schedules appointments directly in the clinic's system, recovering revenue from lapsed patients.
- Patient Scheduling An AI-powered appointment scheduling solution for healthcare providers offering automated booking, smart reminders, and calendar integration that reduces no-shows and streamlines the booking process for patients and staff.
- Triaging An AI-powered remote patient triaging agent that streamlines automated workflows to improve clinical efficiency and patient prioritization while maintaining HIPAA compliance.
- Checkups An AI agent that automates regular patient checkups and follow-up communications, improving care continuity and patient engagement while reducing manual outreach and maintaining HIPAA compliance.
- Medical Q&A An AI that answers common medical questions on-demand without requiring staff involvement or appointments, providing instant responses about medications, procedures, and other healthcare inquiries.
- Build Your Own A customizable AI agent framework that tailors each agent to match the clinic's communication style, processes, and goals, creating bespoke solutions for specific practice needs.
Quantifiable outcome
- 74.3% of appointments confirmed using AI scheduling agent
- +1 more outcomes
Companies that use Puppeteer
Customer profileNamed customers14 records
Segments1 record
Ideal customer profiles1 record
Puppeteer technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration10 records
AI capability6 records
Feature6 records
Puppeteer partnerships and signals
Strategic signalPartnerships
Ten partnerships are on record, tiered core.
- EpiccoreEHR integration partnership. Puppeteer's AI agents integrate with Epic to automatically extract patient data and deliver personalized experiences without staff intervention.
- athenahealthcoreEHR integration partnership. Puppeteer's AI agents integrate with athenahealth for seamless data exchange and workflow automation.
- CernercoreEHR integration partnership. Puppeteer's AI agents integrate with Cerner for patient data extraction and workflow integration.
- MedplumcoreEHR integration partnership for open-source healthcare platform integration.
- ElationcoreEHR integration partnership with Elation Health platform.
- HealthiecoreEHR integration partnership with Healthie platform for nutrition and wellness providers.
- TellescopecoreMedical CRM integration partnership. Tellescope's medical CRM combined with Puppeteer's AI agents automates patient outreach and reduces no-shows.
- Dr ChronocoreEHR integration partnership with DrChrono platform.
- CanvascoreEHR integration partnership with Canvas medical platform.
- eClinicalWorkscoreEHR integration partnership with eClinicalWorks platform.
Scale indicators4 records
Recent moves6 records
Expansion highlights6 records
Puppeteer competitors and assessment
Company assessmentDirect peers
- Syllable: Syllable develops HIPAA-compliant AI voice agents that handle patient calls for health systems, including scheduling, routing, and after-hours support — competing head-to-head with Puppeteer in healthcare conversational AI.
- Hyro AI: Hyro builds AI-powered voice and chat assistants specifically for healthcare providers, automating patient scheduling, intake, and routing with EHR integration — directly overlapping Puppeteer's core offering and customer base.
- Hippocratic AI: Hippocratic AI builds safety-focused healthcare LLM agents for patient-facing voice and chat interactions across post-discharge, chronic care, and navigation — a directly comparable specialty healthcare agent platform.
- Notable: Notable offers AI-powered automation agents for healthcare workflows including patient scheduling, intake, outreach, and revenue cycle — a broader but directly competitive intelligent-automation platform serving providers.
- Decagon: Decagon provides AI agent platforms for conversational customer support including healthcare, with multi-channel deployment and integrations similar to Puppeteer's approach, though serving a broader enterprise mix.
- Avaamo: Avaamo offers enterprise conversational AI platforms with healthcare vertical solutions, including voice/chat agents that integrate with EHR and scheduling systems — a comparable multi-channel AI agent vendor.
- Luma Health: Luma Health delivers a patient engagement platform covering scheduling, intake, reminders, and outreach across SMS/voice — directly competing with Puppeteer's patient scheduling and reactivation agents.
- Cresta: Cresta provides real-time AI agent assist and autonomous voice/chat agents for contact centers, with healthcare as a growing vertical — comparable technology stack and go-to-market against Puppeteer.
- Kore.ai: Kore.ai offers an enterprise conversational AI and agent platform (voice + digital) with healthcare-specific solutions for patient engagement and contact center automation — comparable in capability and target buyer.
Broad incumbents
- Talkdesk: Talkdesk is a large cloud contact center vendor with dedicated healthcare edition (Talkdesk Healthcare) handling scheduling, patient outreach, and EHR-integrated voice workflows — a much larger incumbent in the same space.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
Puppeteer social profiles
Digital presencePuppeteer compliance and trust
Trust signalCompliance5 records
Puppeteer financial estimates
Financial estimateRevenue estimate
Valuation estimate
Puppeteer leadership team
Management profileNumber of profiles
Profiles3 records
Puppeteer funding detail
Funding detailFunding overview
Funding rounds2 records
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Puppeteer M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Puppeteer
What does Puppeteer do?
Puppeteer AI provides a HIPAA-compliant conversational AI platform for healthcare, offering seven purpose-built AI agents (Intake, Patient Reactivation, Scheduling, Triaging, Checkups, Medical Q&A, and Build Your Own) that automate patient conversations via voice and text. The agents integrate with leading EHR systems (Epic, athenahealth, Cerner, Medplum, Elation, Healthie, Dr Chrono, Canvas, eClinicalWorks) and the Tellescope medical CRM via secure APIs, and are trained on each clinic's clinical protocols to deliver always-on patient engagement, intake, scheduling, and follow-up.
Is Puppeteer a public or private company?
Puppeteer is a private company. It is classified as venture growth investor backed and is currently operating.
When was Puppeteer founded?
Puppeteer was founded in 2024. It employs 1 to 10 people.
Where is Puppeteer based?
Puppeteer is headquartered in London, United Kingdom, in the Europe region.
How does Puppeteer make money?
One revenue line is on record: subscription-Based AI Agent Services.
Who are Puppeteer's main competitors?
Direct peers on record are Syllable, Hyro AI, Hippocratic AI, Notable, Decagon, Avaamo, Luma Health, Cresta and Kore.ai. Talkdesk is listed as a broad incumbent.
Does Puppeteer have an API?
Yes. Puppeteer AI connects with external APIs and databases to keep AI agents updated with real-time proprietary data. Puppeteer plugs into EHR or CRM systems via secure APIs for seamless integration with healthcare systems. Developer documentation is at docs.puppeteerai.com.
What industry is Puppeteer in?
Puppeteer's product category is Healthcare AI Workflow Automation. Its primary akta.pro industry code is HDAAAFAC, Conversational AI Platforms (chat/voice bots, orchestration), with a secondary code of HDAEANAG, Responsible AI, Security & Privacy Platforms (Safety, Guardrails, PII). Its NAICS code is 5415 and its SIC code is 7372.