Mihup
- Company typePrivate
- Founded2016
- HeadquartersKolkata, India
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
Mihup firmographics
Firmographics- Name
- Mihup
- Legal name
- Mihup Communications Private Limited
- Website
- https://mihup.ai
- Company type
- Private
- Founded year
- 2016
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Ownership category
- akta.pro rank
Mihup industry classification
Industry- Product category
- Conversational AI Platform
- NAICS
- Custom Computer Programming Services (541511), Computer Systems Design and Related Services (54151), Computer Systems Design and Related Services (5415), Telephone Call Centers (56142)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373), Services-Computer Programming Services (7371)
- akta.pro primary industry
- Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC)
- akta.pro secondary industries
- Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL), Conversational NLP & Dialogue Management (chatbots, agents) (HDAAADAF), On-Device Speech & Audio AI (wake word, ASR, enhancement) (HDAAAJAF), Speech Translation & Multilingual Speech Tech (HDAAAFAE), Text-to-Speech (TTS) & Voice Synthesis (HDAAAFAB)
Keywords
Where Mihup is headquartered
LocationHeadquarters
- HQ city
- Kolkata
- HQ country
- India
- HQ region
- Asia
Offices3 records
Markets served
Mihup business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations
Revenue model
- Voice AI Platform Licensing: Licensing of voice AI technology including Automotive Voice Agent (AVA) for OEMs and Tier-1 suppliers, and Voice Agent solutions for contact centers. Enterprise licensing with integration and deployment services.
- Automotive OEM Embedding: OEM-embeddable voice assistant licensed to automotive manufacturers for integration into vehicles, with potential for per-vehicle licensing model.
- Contact Center Solutions: Speech analytics and automated call center solutions with potential for AI-driven call center operations expansion overseas.
- Professional Services: Integration, deployment and customization services for enterprise customers, including production-ready deployment in 6-12 weeks.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise pricing with custom quotes based on deployment scope |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels8 records
Mihup product offering
Product offeringCore offering
Mihup is an enterprise Voice AI platform that provides multilingual conversational AI solutions combining Automatic Speech Recognition (ASR), Natural Language Understanding (NLU), Large Language Models (LLMs), Dialogue Management, and Text-to-Speech (TTS). The company sells the Mihup Automotive Voice Agent (AVA) for in-vehicle voice control in Software Defined Vehicles, and the Mihup Voice Agent, Interaction Analytics, and Agent Assist products for contact center automation in the BFSI sector. The platform supports 120+ languages including 20+ Indian languages with code-mixing (Hinglish) detection and runs on a hybrid edge/cloud architecture for offline reliability.
Product overview
Mihup is an enterprise Voice AI platform with a modular product portfolio serving Automotive and Contact Center verticals. The core offerings include Mihup Automotive Voice Agent (AVA) for in-vehicle voice control and Mihup Voice Agent for contact center automation, supported by add-on modules: Interaction Analytics for conversation intelligence and QA, Agent Assist for real-time agent guidance, and Voice Interface for Smart IoT Devices. Developer products (Voice APIs & SDKs) enable embedding ASR, NLU, and TTS into third-party applications. The platform is differentiated by multilingual leadership supporting 20+ languages including code-mixed Indic speech (Hinglish), on-device edge processing for offline reliability, and domain-specific LLMs tuned for automotive and BFSI use cases. Key metrics: 1.5 Mn+ cars on road, 5M+ daily interactions, 95% accuracy in noisy multilingual environments.
Differentiator
Problem solved
Functional benefit
Brands
- Mihup AVA (Automotive Voice Agent): In-car voice assistant for software-defined vehicles enabling navigation, media, AC, calls, and advanced vehicle controls.
- Mihup Voice Agent
- Mihup Interaction Analytics
- Mihup Agent Assist
Products and services
- Mihup Automotive Voice Agent (AVA) In-car voice assistant for Software Defined Vehicles (SDVs) enabling natural language control of navigation, media, AC, calls, and advanced vehicle functions. Runs on-device for low latency, offline reliability, and privacy, supporting 20+ languages including code-mixed Hinglish. Targeted at automotive OEMs and Tier-1 suppliers such as Tata Motors.
- Mihup Voice Agent AI voice bot that automates handling of routine customer queries across support, sales, and collections for enterprise contact centers. Combines ASR, NLU, dialogue management, and TTS for natural multilingual conversations including Hinglish. Targeted at BFSI enterprises such as Pine Labs and Angel One.
- Mihup Interaction Analytics Speech analytics platform for analyzing and auditing 100% of customer-agent conversations. Provides insights on Voice of Customer (VoC), agent performance, and process excellence, enabling QA and compliance monitoring at scale. Targeted at BFSI contact center leaders.
- Mihup Agent Assist Real-time AI assistant that guides contact center agents during live customer calls with summaries, scripts, compliance alerts, and contextual knowledge surfacing. Reduces Average Handle Time (AHT) and improves first-call resolution. Targeted at enterprise contact center supervisors and QA leads.
- Voice APIs & SDKs Developer APIs and SDKs enabling integration of ASR, NLU, and TTS capabilities into applications, kiosks, and embedded devices. Compatible with major In-Vehicle Infotainment systems, automotive chipsets, telecom stacks, and CRM platforms. Targeted at developers and integrators building voice-enabled applications.
- Voice Interface for Smart Devices (IoT) Hands-free voice command capability for appliances, wearables, EV chargers, and home IoT devices. Enables device manufacturers to embed multilingual, on-device voice control. Targeted at IoT and smart device OEMs.
- Custom Mihup LLM for BFSI & Automotive Domain-specific large language model tuned for BFSI contact center and automotive cabin use cases. Powers hybrid on-device + cloud conversational AI with context retention and multi-step task completion. Targeted at enterprise BFSI and automotive OEMs.
Quantifiable outcome
- 1.5 million+ cars on road with Mihup AI voice assistant
- +5 more outcomes
Companies that use Mihup
Customer profileNamed customers6 records
Segments4 records
Ideal customer profiles3 records
Mihup technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration4 records
AI capability10 records
Feature10 records
Mihup partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered core and flagship.
- QualcommcoreStrategic partnership to bring on-device multilingual voice AI to BFSIsector. Mihup & Qualcomm partner to deliver edge-based voice AI solutions, enabling offline processing and enhanced privacy for financial services applications.
- Tata MotorsflagshipIndia's first Gen AI voice assistant for Software Defined Vehicles. Mihup and Tata Motors introduced India's first multilingual voice assistant for vehicles, supporting Indian languages and regional commands. First major OEM embedding deal for Mihup AVA in Indian vehicles.
Scale indicators9 records
Recent moves8 records
Expansion highlights6 records
Mihup competitors and assessment
Company assessmentDirect peers
- Uniphore: India- and US-based enterprise conversational AI platform serving BFSI and contact centers with speech analytics, agent assist and voice bot products — directly overlapping Mihup's contact center and voice AI stack for similar enterprise buyers.
- Kore.ai: Enterprise conversational AI platform offering voice and chat bots, agent assist and dialogue orchestration to large BFSI and enterprise customers — closely aligned with Mihup's Voice Agent, Interaction Analytics and Agent Assist portfolio.
- Yellow.ai: Multilingual conversational AI platform with strong Indic language support, serving BFSI, retail and other enterprises with voice and chat automation — directly comparable on multilingual enterprise voice AI for Indian and global markets.
- Observe.AI: Contact center AI platform providing speech analytics, agent coaching and quality monitoring — overlapping with Mihup's Interaction Analytics and Agent Assist modules for BFSI and enterprise contact centers.
- Gnani.ai: India-based voice AI company focused on Indic languages, BFSI contact center automation and voice biometrics — a directly comparable Indic-language enterprise voice AI peer with similar customer base.
- Haptik: India-headquartered conversational AI platform (acquired by Reliance Jio) serving enterprise customer support and BFSI use cases — overlapping with Mihup's enterprise voice and chat automation stack in the Indian market.
- Verloop.io: Multilingual customer support automation platform with strong presence in BFSI and ecommerce in India — comparable to Mihup's contact center voice AI offering for Indian enterprise customers.
Broad incumbents
- Cerence: Specialist automotive voice AI incumbent spun out of Nuance, powering in-car voice assistants for global OEMs — Mihup's most direct competitor in the automotive voice assistant market but at vastly larger scale and global footprint.
- SoundHound: Voice AI platform with significant automotive OEM deployments (including in-vehicle assistants) — competing with Mihup AVA for the same automotive voice assistant design wins across global OEMs.
- iFlytek: China-based leading speech and AI company covering ASR, TTS and multilingual speech tech — comparable as a broad multilingual speech AI incumbent and existing listed Mihup partner ecosystem member.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks5 records
Key highlights7 records
Customer concentration
Mihup social profiles
Digital presenceMihup financial estimates
Financial estimateRevenue estimate
Valuation estimate
Mihup leadership team
Management profileNumber of profiles
Profiles5 records
Mihup funding detail
Funding detailFunding overview
Funding rounds4 records
Investors3 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Mihup M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Mihup
What does Mihup do?
Mihup is an enterprise Voice AI platform that provides multilingual conversational AI solutions combining Automatic Speech Recognition (ASR), Natural Language Understanding (NLU), Large Language Models (LLMs), Dialogue Management, and Text-to-Speech (TTS). The company sells the Mihup Automotive Voice Agent (AVA) for in-vehicle voice control in Software Defined Vehicles, and the Mihup Voice Agent, Interaction Analytics, and Agent Assist products for contact center automation in the BFSI sector. The platform supports 120+ languages including 20+ Indian languages with code-mixing (Hinglish) detection and runs on a hybrid edge/cloud architecture for offline reliability.
Is Mihup a public or private company?
Mihup is a private company. It is classified as venture growth investor backed and is currently operating.
When was Mihup founded?
Mihup was founded in 2016. It employs 51 to 100 people.
Where is Mihup based?
Mihup is headquartered in Kolkata, India, in the Asia region.
How does Mihup make money?
Four revenue lines are on record. Voice AI Platform Licensing is the primary driver. The others are automotive OEM Embedding, contact Center Solutions and professional Services.
Who are Mihup's main competitors?
Direct peers on record are Uniphore, Kore.ai, Yellow.ai, Observe.AI, Gnani.ai, Haptik and Verloop.io. Broad incumbents are Cerence, SoundHound and iFlytek.
Does Mihup have an API?
Yes. Mihup offers Voice APIs and SDKs that allow developers to add ASR (Automatic Speech Recognition), NLU (Natural Language Understanding), and TTS (Text-to-Speech) capabilities into applications, kiosks, and embedded devices via simple APIs. The APIs are designed for integration with IVI systems, chipsets, telecom stacks, and CRMs. No public developer portal or API documentation URL is specified in the available sources.
What industry is Mihup in?
Mihup's product category is Conversational AI Platform. Its primary akta.pro industry code is HDAAAFAC, Conversational AI Platforms (chat/voice bots, orchestration), with a secondary code of HDAAAFAL, Contact Center Speech AI (agent assist, IVR automation). Its NAICS code is 541511 and its SIC code is 7372.