IP Telecom
IP Telecom is a Dublin-based cloud communications provider offering hosted PBX, SIP trunking, business broadband, and call-centre solutions to over 4,000 Irish SMEs and enterprises via per-user subscriptions and Tier 1 fibre connectivity.
- Company typePrivate
- Founded2006
- HeadquartersDublin, Ireland
- Headcount1–10
- GTM typeB2B
- OfferingServices
What IP Telecom does
IP Telecom (legal entity Internet Protocol Telecom Limited, Irish company registration 482356) is a Dublin-headquartered, privately held cloud communications provider serving over 4,000 Irish businesses with hosted PBX, SIP trunking, business broadband, dedicated internet access, managed WiFi, and call-centre solutions. The platform is built on a VoIP backbone with proprietary redundancy and routing infrastructure, hosted at the core of the Irish internet, and positioned as a 'Guaranteed Irish' alternative to consumer-grade broadband telephony and legacy enterprise PBX systems.
The product portfolio is organised around three pillars: a Voice layer (Essentials Phone System, IPT One, SIP Trunks, Productivity Suite with Microsoft Teams Direct Routing and integrations to Salesforce, Zendesk, Zoho, Dynamics CRM, and Voice Payments), a Connectivity layer (Business Broadband via OpenEIR/Siro/NBI fibre partnerships, Dedicated Internet Access, Managed WiFi, and the ConnectSafe managed-security add-on), and Call Centre Solutions (inbound call-centre platform plus Dimensions Reporting analytics). Revenue is generated primarily through monthly per-user subscriptions with inclusive calling packages (IPT Essentials from €3/user/month, IPT One mid-tier), recurring connectivity subscriptions, and unit-priced hardware (Yealink and Grandstream devices ranging €70-€750), with the company citing an average 65% customer saving versus legacy telephony.
The go-to-market is sales-led and Ireland-domestic, combining a Dublin-based inside-sales team, a structured reseller and agent partner programme, and self-serve online quote tooling. Distribution is supplemented by content marketing, social media across LinkedIn/Facebook/Instagram/X/YouTube/TikTok, and earned media through consecutive All-Ireland Business Foundation 'VoIP Service Provider of the Year' awards (2024, 2025) and ISO 9001 / ISO 27001 certifications. Strategic momentum includes a €6M growth investment from Development Capital in August 2023 and the March 2024 acquisition of Centrecom Systems Limited.
IP Telecom firmographics
Firmographics- Name
- IP Telecom
- Legal name
- Internet Protocol Telecom Limited
- Website
- https://iptelecom.ie
- Company type
- Private
- Founded year
- 2006
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- IP Telecom is a Dublin-based cloud communications provider offering hosted PBX, SIP trunking, business broadband, and call-centre solutions to over 4,000 Irish SMEs and enterprises via per-user subscriptions and Tier 1 fibre connectivity.
- Ownership category
- akta.pro rank
IP Telecom industry classification
Industry- Product category
- Cloud Business Telephony
- NAICS
- Wired and Wireless Telecommunications Carriers (except Satellite) (51711), Wired Telecommunications Carriers (517111)
- SIC
- Telephone Communications (No Radiotelephone) (4813), Services-Telephone Interconnect Systems (7385)
- akta.pro primary industry
- Cloud PBX & Hosted Telephony (HDAIAHAB)
- akta.pro secondary industries
- VoIP Access & ITSP Services (HDAIAHAD), Dedicated Internet Access (DIA) & Business Broadband (HDAIAFAD)
Keywords
Where IP Telecom is headquartered
LocationHeadquarters
- HQ city
- Dublin
- HQ country
- Ireland
- HQ region
- Europe
Offices1 record
Markets served
IP Telecom business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Infrastructure, Technology or R&D, Operations, Marketing or Sales, Supply Chain
Revenue model
- Hosted PBX/VoIP Subscriptions: Monthly subscription fees for cloud-based phone systems with per-user pricing tiers. Services include unlimited internal calls, feature access, and inclusive calling packages depending on tier selected.
- Hardware Sales: Sale of IP phones, handsets, conference phones, headsets, and accessories. Products include Yealink and Grandstream devices ranging from €70 to €750 per unit.
- SIP Trunking: SIP trunk services allowing businesses to connect existing PBX systems to VoIP networks for voice traffic handling.
- Connectivity Services: Business broadband and dedicated internet access services delivered through partnerships with OpenEIR, Siro, and NBI fibre networks.
- Call Centre Solutions: Hosted call centre platform subscriptions including Dimensions Reporting analytics add-on.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | IPT Essentials - Entry-level VoIP package |
| Subscription | Monthly | IPT One - Mid-tier unified communications package |
| Subscription | Monthly | Broadband packages - IPT Surefast, Superfast, Ultrafast |
| Unit Pricing | Monthly | Hardware - IP Phones and Handsets |
| Subscription | Monthly | Business Broadband and Dedicated Internet Access |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels7 records
IP Telecom product offering
Product offeringCore offering
IP Telecom provides cloud-based hosted PBX (Private Branch Exchange) and SIP trunking services built on Voice over Internet Protocol (VoIP) technology, primarily targeting Irish small and medium businesses. Its portfolio extends beyond voice to business broadband, dedicated internet access, managed WiFi and call centre solutions, plus a Productivity Suite that integrates the phone system with Microsoft Teams, Salesforce, Zendesk, Zoho and Dynamics CRM. The company also resells Yealink and Grandstream IP handsets, conference phones, headsets and accessories, and offers the Linkphone softphone for desktop and mobile.
Product overview
IP Telecom offers a unified communications and connectivity platform for Irish businesses, comprising three core pillars: (1) Voice/Phone Systems — the Essentials Phone System (entry-level hosted PBX) and Productivity Suite (advanced unified communications with integrations), supported by SIP Trunks; (2) Connectivity — Business Broadband, Dedicated Internet Access, Managed Connectivity (ConnectSafe), and Managed WiFi; and (3) Call Centre Solutions — the Call Centre Solution and Dimensions Reporting analytics platform. The product portfolio also includes hardware (Yealink IP phones, Teams devices, DECT handsets, conference phones, headsets) and the Linkphone softphone. Microsoft Teams is supported through direct routing ('IPT for Teams'), while CRM integrations cover Salesforce, Zendesk, Zoho, and Dynamics CRM within the Productivity Suite. The March 2024 acquisition of Centrecom Systems Limited expanded managed connectivity and IT solutions capabilities. The company serves over 4,000 customers (per 2023 data) and is ISO 9001 and ISO 27001 accredited.
Differentiator
Problem solved
Functional benefit
Brands
- Essentials Phone System: Business phone system focused on ease-of-use, enhanced customer experience, and reliability at competitive pricing with included calls.
- Productivity Suite
- Dimensions Reporting
- ConnectSafe
- IPT for Teams
Products and services
- Essentials Phone System Cloud-based hosted PBX phone system with inclusive calling, CRM integration and detailed call metrics, positioned as an easy-to-use, affordable business phone solution for Irish SMEs on a fixed per-user price.
- Productivity Suite Unified communications platform integrating IP Telecom's phone system with Microsoft Teams, Salesforce, Zendesk, Zoho, Microsoft Dynamics CRM and Voice Payments, enabling click-to-dial, call logging and customer context within existing business tools.
- Microsoft Teams Integrated Solutions (IPT for Teams) Direct routing integration that turns Microsoft Teams into a full desk phone, routing all inbound and outbound calls through the company phone system and presenting the business caller ID regardless of endpoint (laptop, mobile or desk phone).
- SIP Trunks SIP trunking service enabling businesses to connect existing PBX or IP phone systems to IP Telecom's voice network for VoIP calling, including direct routing integration with Microsoft Teams and integration with existing on-premise or cloud PBX infrastructure.
- Business Broadband Business-grade broadband internet access delivered via Ireland's leading fibre networks (OpenEIR, Siro, NBI) on IP Telecom's own Tier 1 infrastructure, offering speeds up to 1GB, low contention and 24/7 monitoring by Dublin-based support.
- Dedicated Internet Access (DIA) Dedicated internet access providing guaranteed bandwidth and performance for business-critical connectivity, separate from shared broadband services.
- Managed Connectivity (ConnectSafe) Managed connectivity solution with ConnectSafe security features including advanced threat detection, real-time alerts and automated safeguards, providing enterprise-grade network security on top of broadband or dedicated internet access.
- Managed WiFi Proactively monitored and managed WiFi network designed and optimised for business environments, with continuous monitoring, early issue identification, consistent performance and controlled device access for hybrid and cloud-based operations.
- Call Centre Solution Cloud-based inbound call centre platform for call centres of any scale, integrated with IP Telecom's Hosted Phone Solution, offering VIP routing, call queuing, real-time monitoring, CRM integration (Salesforce, Zoho), performance metrics and remote/hybrid agent support.
- Dimensions Reporting Cloud-based call analytics and reporting platform providing real-time and historical reporting, wallboards, agent performance monitoring, unreturned abandoned-call tracking and integrations with Salesforce, Zoho, Office365 and Google.
- Linkphone Softphone Software-based phone application for desktop, tablet and mobile devices, enabling calls to be made and received using the business phone system from any location with a data connection.
- Phones & Handsets Range of physical IP phones and handsets including Yealink SIP desk phones (T31P, T31G, T33G, T42U, T58W-PRO, VP59), Yealink Teams devices (MP50, MP52, MP54, MP56, MP58, VP59 Teams), DECT handsets (W56H, W59R, W73H, W73P, W78H) and Grandstream WiFi phones.
- Conference Phones Conference phone hardware for business meeting rooms enabling high-quality group calling via IP Telecom's VoIP network.
- Headsets Headsets compatible with IP Telecom's phone systems for hands-free business communications.
- Accessories Supporting hardware accessories for IP Telecom phone systems including POE switches, cables and mounting equipment.
Quantifiable outcome
- 65% average cost savings on telephone bills compared to traditional services
- +4 more outcomes
Companies that use IP Telecom
Customer profileNamed customers3 records
Segments5 records
Ideal customer profiles5 records
IP Telecom technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration8 records
Feature7 records
IP Telecom partnerships and signals
Strategic signalPartnerships
Ten partnerships are on record, tiered major, core and minor.
- Centrecom Systems LimitedmajorIP Telecom announced the acquisition of Centrecom Systems Limited, a provider of managed connectivity, Voice, and IT solutions. This acquisition marks a key growth milestone in 2024 and is expected to enhance services and expand market reach, especially in Ireland.
- MicrosoftcoreMicrosoft Teams integration partnership allowing IP Telecom's phone system to fully integrate with Microsoft Teams. This enables Teams to function as a desk phone, with calls routing through the company phone system to Teams endpoints while presenting the user's office number.
- SalesforcecoreCRM integration partnership enabling click-to-dial functionality, automatic call logging, and customer record display upon inbound calls within the Salesforce platform.
- ZendeskcoreIntegration partnership with Zendesk customer service platform enabling call handling, logging, and customer context within the Zendesk interface.
- ZohocoreCRM integration partnership with Zoho enabling click-to-dial functionality and call activity logging within Zoho applications.
- Microsoft Dynamics CRMcoreIntegration partnership with Microsoft Dynamics CRM enabling call handling and customer context within the Dynamics CRM platform.
- OpenEIRmajorFibre network partnership providing business broadband connectivity through OpenEIR's infrastructure, enabling IP Telecom to deliver speeds up to 1GB.
- SiromajorFibre network partnership providing business broadband connectivity through Siro's fibre-to-the-building infrastructure, enabling high-speed connectivity services.
- NBI (National Broadband Ireland)majorFibre network partnership providing business broadband connectivity through NBI's national broadband infrastructure, extending coverage to underserved areas.
- Prospect Global Ltd (trading as Sopro)minorDigital marketing agency appointed to conduct marketing activity on behalf of IP Telecom. Sopro is registered in the UK (Reg. UK Co. 09648733) and is ICO registered (ZA346877).
Scale indicators7 records
Recent moves6 records
Expansion highlights6 records
IP Telecom competitors and assessment
Company assessmentDirect peers
- Dialpad: AI-powered cloud communications and contact centre provider for businesses. Directly comparable in offering hosted PBX, voice, and contact centre solutions to SMEs and mid-market.
- 3CX: Global hosted PBX/UCaaS provider offering software-based phone systems for SMEs and enterprises. Directly comparable to IP Telecom's Essentials Phone System and SIP Trunking offerings, targeting similar cloud PBX migration use cases.
Regional players
- Virgin Media Ireland: Major Irish broadband and business connectivity provider. Competes with IP Telecom on business broadband and DIA products in the Irish market.
- Eir (eircom): Ireland's incumbent telecommunications operator providing fixed-line voice, broadband, and business connectivity. Direct competitor in business broadband, DIA, and traditional voice for Irish SMEs.
- Vodafone Ireland: Large Irish telecommunications provider offering fixed voice, broadband, and unified communications to Irish businesses. Overlaps with IP Telecom on voice, broadband, and SIP trunking offerings.
Broad incumbents
- Vonage (now part of Ericsson): Major cloud communications platform providing UCaaS, SIP trunking, and APIs. A direct competitor in hosted telephony and SIP services for SMEs migrating from legacy PBX systems.
- Zoom (Zoom Phone): Zoom Phone offers cloud PBX functionality bundled with the broader Zoom collaboration platform. Competes for the same Irish SME/enterprise hosted telephony workloads IP Telecom targets.
- RingCentral: Global cloud communications leader offering UCaaS, contact centre, and integrated voice solutions. Competes with IP Telecom in the Irish SME/enterprise segment through its broader international product portfolio.
- 8x8: Global provider of cloud voice, contact centre, and unified communications for businesses. Overlaps with IP Telecom's hosted PBX, SIP trunking, and call centre solutions across enterprise and SME segments.
- Nextiva: Cloud-based UCaaS and contact centre provider serving SMBs and enterprises with voice, collaboration, and CRM-integrated communications.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
IP Telecom social profiles
Digital presenceIP Telecom compliance and trust
Trust signalCompliance2 records
IP Telecom financial estimates
Financial estimateRevenue estimate
Valuation estimate
IP Telecom leadership team
Management profileNumber of profiles
Profiles1 record
IP Telecom funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
IP Telecom M&A and investment
M&A and investmentM&A1 record
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about IP Telecom
What does IP Telecom do?
IP Telecom provides cloud-based hosted PBX (Private Branch Exchange) and SIP trunking services built on Voice over Internet Protocol (VoIP) technology, primarily targeting Irish small and medium businesses. Its portfolio extends beyond voice to business broadband, dedicated internet access, managed WiFi and call centre solutions, plus a Productivity Suite that integrates the phone system with Microsoft Teams, Salesforce, Zendesk, Zoho and Dynamics CRM. The company also resells Yealink and Grandstream IP handsets, conference phones, headsets and accessories, and offers the Linkphone softphone for desktop and mobile.
Is IP Telecom a public or private company?
IP Telecom is a private company. It is classified as private equity controlled and is currently operating.
When was IP Telecom founded?
IP Telecom was founded in 2006. It employs 1 to 10 people.
Where is IP Telecom based?
IP Telecom is headquartered in Dublin, Ireland, in the Europe region.
How does IP Telecom make money?
Five revenue lines are on record. Hosted PBX/VoIP Subscriptions are the primary driver. The others are hardware Sales, SIP Trunking, connectivity Services and call Centre Solutions.
Who are IP Telecom's main competitors?
Direct peers on record are Dialpad and 3CX. Regional players are Virgin Media Ireland, Eir (eircom) and Vodafone Ireland. Broad incumbents are Vonage (now part of Ericsson), Zoom (Zoom Phone), RingCentral, 8x8 and Nextiva.
Does IP Telecom have an API?
No public API is recorded for IP Telecom.
What industry is IP Telecom in?
IP Telecom's product category is Cloud Business Telephony. Its primary akta.pro industry code is HDAIAHAB, Cloud PBX & Hosted Telephony, with a secondary code of HDAIAHAD, VoIP Access & ITSP Services. Its NAICS code is 51711 and its SIC code is 4813.