What AeroGuest does

AeroGuest is a hospitality-focused SaaS company that provides a mobile-first guest management platform for hotels across the entire stay lifecycle — pre-arrival, during-stay, and post-stay. Founded in 2017 and headquartered in Aarhus, Denmark, the company sells a unified ecosystem of products including a guest-facing app (AeroGuest Journey), an operations dashboard (AeroGuest Flow), a payment module supporting 20+ methods (AeroGuest Payment), automated email/SMS messaging (AeroGuest Communication), a CRM/CDP with AI-driven marketing (Audience), an upsell module (Extras), digital and wallet-based room keys, Pay by Link payments, and a housekeeping integration via Sweeply. The platform is differentiated by its deep two-way PMS integration with 13+ systems (Oracle OPERA, Mews, Protel, Infor HMS, Stayntouch, apaleo, Cenium, and others) and its support for five digital key hardware partners, which collectively form an integration footprint exceeding 100 partners.

AeroGuest's underlying technology is cloud-native, hosted on Microsoft Azure, and architected around bidirectional PMS synchronization that keeps guest data, reservations, payments, and room status consistent across all touchpoints. The company has expanded its offering into agentic AI for autonomous hotel operations and a unified inbox consolidating messaging from WhatsApp, Expedia, and WeChat. The platform targets luxury hotels, boutique hotels, hostels, staffless/automated hotels, conference hotels, and multi-property chains, with named reference customers including The Audo Copenhagen and Savoy Hotel Copenhagen.

AeroGuest operates a property-based SaaS subscription model priced by number of rooms, with annual and multi-year contract options and volume discounts for multi-property groups; pricing is quote-based and not publicly disclosed. The company sells through an enterprise field sales motion targeting hotel GMs, operations directors, revenue managers, and ownership groups globally. It maintains three regional corporate entities — AeroGuest ApS (Denmark), AeroGuest Asia Pacific Pte. Ltd. (Singapore), and AeroGuest North America, Inc. (USA) — and has raised approximately $5M across a 2017 seed round and a 2020 Series A led by byFounders with Vaekstfonden. The company is privately held with 11–50 employees and is led by founder and CEO Nikolai Kronborg, with co-founder Martin Sponzburg serving as a board member.

Name

AeroGuest

Legal name

AeroGuest ApS

Website

https://aeroguest.com

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

11–50 employees

Short description

AeroGuest is a Denmark-based SaaS company providing a cloud-native, mobile-first guest management platform for hotels, covering pre-arrival, in-stay, and post-stay interactions with deep two-way PMS, digital key, and payment integrations. It sells annual subscriptions globally to luxury, boutique, staffless, and multi-property hotel groups across Europe, APAC, and North America.

Ownership category

akta.pro rank

Headquarters

HQ city

Aarhus

HQ country

Denmark

HQ region

Europe

Offices4 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. SaaS Subscription: Annual or multi-year subscription-based SaaS model where hotels pay a recurring license fee for access to the full guest management platform including check-in, digital key, messaging, and analytics capabilities

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

AeroGuest provides a cloud-native, mobile-first Guest Management System platform for hotels, unifying the full guest journey—pre-stay, during-stay, and post-stay—through two-way PMS integration. Its offering combines digital check-in/check-out, mobile digital keys (Apple/Google Wallet and multi-vendor lock hardware), automated guest communications, payment processing across 25+ methods, upselling modules, and a CRM/CDP for hyper-personalization, sold as a SaaS subscription to hotel properties and groups.

Product overview

AeroGuest is a Guest Management System platform built exclusively for hotels, consisting of a unified ecosystem of interconnected products. The core platform comprises AeroGuest Journey (guest-facing app for check-in, digital keys, and communication) and AeroGuest Flow (hotel operations dashboard for front desk management). These are complemented by specialized modules: AeroGuest Payment for payment processing with 20+ methods, AeroGuest Communication for automated messaging across email/SMS/app channels, and Audience (CRM & CDP) for guest data and hyper-personalization. Additional modules include Extras & Upsell for pre-arrival service offers, Hotel Directory for digital in-room guides, Digital Key & Wallet Key for mobile access, Pay by Link for payment requests, and Automated Operations for two-way PMS integration. The Agentic AI module represents the platform's AI Operating System vision for autonomous hotel operations. All products share a common data layer through two-way PMS integration, enabling seamless automation across the entire guest journey.

Differentiator

Problem solved

Functional benefit

Products and services

• AeroGuest Journey Guest-facing mobile and web application enabling guests to complete online check-in, room selection, receive digital keys, communicate with hotel staff, and access hotel information throughout their stay.
• AeroGuest Flow Hotel management dashboard providing front desk operations, reservation management, usage reports, guest inquiries, app content management, custom branding, group bookings, and overall platform setup in one central hub.
• AeroGuest Payment Payment processing solution supporting 20+ payment methods including Apple Pay and Google Pay. Handles pre-authorization, credit card on file, deposits, and automatic payment updates synced to PMS.
• AeroGuest Communication Automated guest communication platform for email, SMS, and app messages. Features drag-and-drop editor, ready-made templates, and message automation based on guest journey touchpoints.
• AeroGuest Extras Pre-arrival and in-stay upselling module allowing guests to add services such as breakfast, parking, room upgrades, and experiences. Hotels control menus, pricing, time slots, and item visibility.
• Hotel Directory Digital hotel directory replacing outdated in-room guides with customizable content for housekeeping requests, local recommendations, and essential stay information accessible before and during stay.
• AeroGuest Audience (CRM & CDP) Tailor-made CRM and CDP solution for hotels enabling hyper-personalization, guest data collection, permission management, and AI-powered marketing campaigns.
• Digital Key & Wallet Key Digital hotel keys stored on smartphone replacing traditional plastic keycards. Supports Apple Wallet and Google Wallet integration with time-limited, encrypted, and revocable access.
• Pay by Link Payment solution allowing hotels to request and receive payments by sending customers a secure URL via email. Payments automatically update in PMS with confirmation emails.
• Automated Operations Two-way PMS integration enabling real-time data synchronization between AeroGuest and Property Management Systems for automated guest journeys from arrival to check-out.
• AeroGuest Agentic AI AI Operating System for hotels that unifies guest experience, operations, and communication into one intelligent platform. Aims to run guest operations autonomously with real-time PMS access.
• Unified Inbox Centralized messaging hub collecting guest communications from multiple channels (WhatsApp, Expedia, WeChat) into one interface for hotel staff.
• Web-Based Check-Out Web-based check-out capability allowing guests to complete departure without downloading an app, providing fast and intuitive self-service check-out.
• Media Library Centralized visual content management feature within AeroGuest Flow allowing hotels to organize and distribute images and branding assets across the platform.

Quantifiable outcome

• Significant reduction in front desk staffing requirements through automation
• +2 more outcomes

Named customers2 records

Segments5 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration30 records

AI capability5 records

Feature4 records

Partnerships

25 partnerships are on record, tiered core.

• OraclecoreTechnology or IntegrationPMS integration partnership providing compatibility with Oracle OPERA PMS, OPERA Cloud, and Suite8 property management systems enabling two-way data synchronization for guest management operations
• MewscoreTechnology or IntegrationIntegration with Mews cloud-based PMS platform enabling hotels using Mews to leverage AeroGuest's complete guest journey management including digital check-in and mobile key
• ProtelcoreTechnology or IntegrationPMS integration partnership with Protel hotel management systems providing seamless data flow between AeroGuest platform and Protel PMS installations
• Infor HMScoreTechnology or IntegrationIntegration with Infor Hotel Management System enabling enterprise hotels using Infor to access AeroGuest's digital guest management capabilities
• HotelTimecoreTechnology or IntegrationPMS integration partnership with HotelTime providing connectivity between their property management solution and AeroGuest guest journey platform
• CeniumcoreTechnology or IntegrationIntegration partnership with Cenium PMS enabling seamless guest data synchronization and management workflows for hotels using Cenium platform
• apaleocoreTechnology or IntegrationIntegration with apaleo open platform PMS enabling hotels to leverage AeroGuest's guest journey management within apaleo's ecosystem
• StayntouchcoreTechnology or IntegrationIntegration with Stayntouch cloud PMS enabling hotels to access AeroGuest's complete digital guest journey platform with mobile-first capabilities
• Shift4coreTechnology or IntegrationPayment processing integration with Shift4 providing secure payment gateway connectivity for hotel transactions processed through AeroGuest platform
• PlanetcoreTechnology or IntegrationPayment partner integration with Planet enabling hotels to process payments through Planet's payment infrastructure within the AeroGuest guest management workflow
• Nexi GroupcoreTechnology or IntegrationEuropean payment processing integration with Nexi Group providing secure card payment handling for hotels across European markets
• AdyencoreTechnology or IntegrationGlobal payment processing integration with Adyen enabling hotels to accept payments through Adyen's worldwide payment network integrated into AeroGuest
• Viva (Viva.com)coreTechnology or IntegrationPayment processing integration with Viva.com providing point-of-sale and payment gateway connectivity for hotel transactions within AeroGuest
• Assa Abloy (Vingcard)coreTechnology or IntegrationDigital key hardware partnership with Assa Abloy/Vingcard enabling AeroGuest to issue mobile keys that work with Vingcard electronic locks, supporting major luxury hotel brands worldwide
• SaltocoreTechnology or IntegrationDigital key hardware integration with Salto providing mobile key capability for hotels equipped with Salto wireless locks, enabling guest smartphone access to rooms
• OnitycoreTechnology or IntegrationDigital key partnership with Onity enabling AeroGuest mobile key functionality for hotels using Onity electronic lock systems
• DormakabacoreTechnology or IntegrationDigital key hardware integration with Dormakaba providing mobile access solutions for hotels with Dormakaba locking systems
• HotekcoreTechnology or IntegrationDigital key partnership with Hotek enabling mobile key functionality for properties using Hotek electronic lock systems, primarily serving European hotel markets
• TravelClickcoreTechnology or IntegrationChannel manager integration with TravelClick (Amadeus) providing connectivity between TravelClick's distribution solutions and AeroGuest's guest management platform
• SiteMindercoreTechnology or IntegrationChannel manager integration with SiteMinder enabling hotels to synchronize distribution data and guest information between SiteMinder and AeroGuest platform
• Microsoft AzurecoreTechnology or IntegrationCloud infrastructure partnership using Microsoft Azure for hosting AeroGuest's cloud platform, providing enterprise-grade security, reliability, and global data center coverage
• GooglecoreTechnology or IntegrationPlatform integration including Google Play app distribution for Android mobile application and Google location services for enhanced guest positioning features
• ApplecoreTechnology or IntegrationPlatform integration including iOS App Store distribution for iPhone application and Apple location services supporting mobile key and guest experience features
• Twilio/SendGridcoreTechnology or IntegrationCommunication infrastructure partnership using Twilio and SendGrid for SMS messaging and email delivery supporting guest communication features
• AmadeuscoreTechnology or IntegrationDistribution and technology partnership with Amadeus providing connectivity to Amadeus's hotel distribution ecosystem including TravelClick products

Scale indicators2 records

Recent moves8 records

Expansion highlights6 records

Direct peers

• Zaplox: Zaplox specializes in mobile check-in and digital key solutions for hotels, supporting multiple lock vendors. It competes most directly with AeroGuest's digital key and mobile check-in modules.
• Canary Technologies: Canary Technologies provides mobile check-in, digital keys, guest messaging, and upselling for hotels globally. It competes head-to-head with AeroGuest on digital guest journey and is a comparable direct peer in the same product category.
• Akia: Akia is a guest experience and internal operations platform for hotels, offering messaging, check-in, and staff task management. It overlaps with AeroGuest on guest-facing automation and competes for the same mid-market hotel budgets.
• Duve: Duve is a guest experience platform for hotels and vacation rentals offering online check-in, guest communication, upselling, and digital keys. It directly competes with AeroGuest across the same modular feature set targeting boutique and mid-market properties.
• Whistle (formerly Hotelchamp): Whistle delivers guest messaging, digital check-in, and direct booking conversion tools for hotels. It overlaps directly with AeroGuest's communication and pre-stay modules and serves a similar hotel customer base.

Broad incumbents

• Oracle Hospitality (OPERA): Oracle OPERA is the dominant PMS for large hotel chains and continues to expand cloud and guest-experience capabilities. While AeroGuest integrates with Oracle, Oracle's native feature roadmap is a structural competitive risk to AeroGuest's overlay position.
• Shiji Group: Shiji provides a broad hospitality technology platform including PMS, POS, and guest-experience tools for global hotel chains. It competes with AeroGuest at the enterprise tier with deeper resources and a wider product footprint.
• Cloudbeds: Cloudbeds offers a unified hospitality platform with PMS, channel manager, and guest-experience features targeting hotels and hostels. It competes with AeroGuest on integrated guest-journey tooling, particularly in the boutique and hostel segments.
• Mews: Mews is a cloud-native PMS that increasingly bundles native guest experience features (check-in, payments, keys, messaging). It is both a PMS integration partner and an adjacent competitor as it expands up the guest-journey stack.

Others

• Assa Abloy (Vingcard): Assa Abloy's Vingcard division is a leading hotel lock manufacturer and a core digital key partner of AeroGuest. It is comparable as the underlying hardware ecosystem AeroGuest relies on for its mobile key functionality and as a potential vertical integrator of guest-experience software.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/aeroguest
• Xx.com/Aero_Guest
• Facebookfacebook.com/AeroGuest

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds2 records

Investors2 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about AeroGuest