Layer 9 Networks
Layer 9 Networks builds an agentic AI platform for Internet Service Providers that autonomously configures, provisions, monitors, and repairs network devices across multi-vendor OSS and BSS systems. The New York-based, venture-backed startup targets ISPs of all sizes through an enterprise demo-led sales motion.
- Company typePrivate
- Founded2024
- HeadquartersNew York, United States
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
What Layer 9 Networks does
Layer 9 Networks is a New York-based, privately held software company founded in 2024 that builds an agentic AI platform purpose-built for Internet Service Providers (ISPs). The company's product, branded simply as Layer 9, deploys an "AI network engineer" directly into an ISP's OSS (Operations Support System) and BSS (Business Support System), integrating across core, access, and Wi-Fi networking stacks to autonomously configure, provision, monitor, and repair network devices. A natural-language chat interface allows non-technical support staff to troubleshoot and resolve escalations, while the system also surfaces proactive alerts and customizable performance reports.
The platform's technical differentiation lies in its cross-vendor interoperability: Layer 9 connects with major networking equipment providers (Adtran, Cisco, Juniper, Ubiquiti, Cambium, TP-Link, Tarana), OSS/BSS platforms (Splynx, Gaia), and communication and support tools (Slack, Microsoft Teams, Zendesk, Intercom). Each AI recommendation is paired with human expert backup from seasoned support staff and senior network engineers. Marketing claims include a 10x reduction in escalation rates and 15% improvement in ISP operational efficiency, though these are not yet substantiated by named customer evidence.
Layer 9 monetizes through enterprise SaaS subscriptions sold via a demo-led, direct field-sales motion targeting ISPs of varying scale (from under 1,000 to over 100,000 subscribers). Pricing is quote-based and not publicly disclosed. The company is in an early stage: it raised approximately $3 million in a seed round in November 2024, operates with 1-10 employees, has no publicly disclosed customers, and is positioned at the intersection of AI-native network operations and the underserved ISP vertical.
Layer 9 Networks firmographics
Firmographics- Name
- Layer 9 Networks
- Legal name
- Layer 9
- Website
- https://layer9.com
- Company type
- Private
- Founded year
- 2024
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Layer 9 Networks builds an agentic AI platform for Internet Service Providers that autonomously configures, provisions, monitors, and repairs network devices across multi-vendor OSS and BSS systems. The New York-based, venture-backed startup targets ISPs of all sizes through an enterprise demo-led sales motion.
- Ownership category
- akta.pro rank
Layer 9 Networks industry classification
Industry- Product category
- ISP Network Operations Software
- NAICS
- Computer Systems Design Services (541512), Computer Systems Design and Related Services (54151)
- SIC
- Services-Computer Integrated Systems Design (7373), Communications Services, Nec (4899)
- akta.pro primary industry
- AI Integration & Orchestration Platforms (Connectors, Workflow, iPaaS for AI) (HDAEANAI)
- akta.pro secondary industries
- Connector/Adapter Frameworks & Integration Runtimes (HDAEACAJ), Network Implementation & Integration Services (BPAEAEAB)
Keywords
Where Layer 9 Networks is headquartered
LocationHeadquarters
- HQ city
- New York
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Layer 9 Networks business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations
Revenue model
- SaaS Subscription: AI-powered network management platform delivered as a subscription service, with pricing likely based on network scale or subscriber count. The enterprise demo request form collects subscriber counts ranging from under 1,000 to over 100,000, suggesting tiered pricing based on network size.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Custom enterprise pricing based on network scale |
Go-to-market motion1 record
Distribution channels1 record
Marketing channels1 record
Layer 9 Networks product offering
Product offeringCore offering
Layer 9 deploys an AI network engineer into ISP OSS and BSS systems to autonomously configure, provision, monitor, and repair network devices across core, access, and Wi-Fi stacks. The platform exposes a natural-language chat interface embedded in tools like Slack, Teams, Zendesk, and Intercom, allowing non-technical support staff to resolve complex networking issues. It integrates with major networking vendors and OSS/BSS platforms including Adtran, Cisco, Juniper, Ubiquiti, Cambium, TP-Link, Tarana, and Splynx as a universal interoperability layer.
Product overview
Layer 9 Networks offers a single unified AI platform for ISPs called Layer 9. The platform acts as an AI network engineer that integrates into an ISP's OSS (Operations Support System) and BSS (Business Support System), providing proactive device monitoring 24/7, real-time AI-enabled chat support, and autonomous configuration and repair capabilities. The product enables natural language interactions with network infrastructure, allowing even non-technical teams to handle complex technical issues while freeing senior engineers for higher-impact work.
Differentiator
Problem solved
Functional benefit
Products and services
- Layer 9 Agentic AI platform for ISPs that configures, provisions, monitors, and repairs network devices. Deploys an AI network engineer into OSS and BSS systems, integrating across core, access, and Wi-Fi networking stacks to enable cross-platform provisioning, configuration, and repair for any device, with a natural-language chat interface accessible from existing support channels.
Quantifiable outcome
- Reduce escalation rate by 10x
- +1 more outcomes
Companies that use Layer 9 Networks
Customer profileSegments1 record
Ideal customer profiles1 record
Layer 9 Networks technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration13 records
AI capability6 records
Feature5 records
Layer 9 Networks partnerships and signals
Strategic signalPartnerships
13 partnerships are on record, tiered core.
- AdtrancoreIntegration partnership enabling Layer 9's AI network engineer to work with Adtran's networking equipment and OSS/BSS systems.
- CiscocoreIntegration partnership enabling interoperability with Cisco networking infrastructure across core, access, and Wi-Fi stacks.
- Juniper NetworkscoreIntegration partnership for Layer 9's AI platform to monitor and manage Juniper networking equipment.
- UbiquiticoreIntegration partnership enabling Layer 9 to work with Ubiquiti's networking devices and management systems.
- Cambium NetworkscoreIntegration partnership for Layer 9's AI capabilities across Cambium's wireless networking portfolio.
- TP-LinkcoreIntegration partnership enabling Layer 9 to monitor and manage TP-Link networking equipment.
- Tarana WirelesscoreIntegration partnership for Layer 9's AI platform to work with Tarana's fixed wireless access technology.
- SplynxcoreIntegration partnership with Splynx ISP billing and network management platform.
- SlackcoreChannel integration enabling Layer 9's AI assistant to operate within Slack for real-time network support and monitoring.
- Microsoft TeamscoreChannel integration enabling Layer 9's AI assistant to operate within Microsoft Teams for network operations support.
- ZendeskcoreIntegration with Zendesk customer service platform for AI-powered support ticket management.
- IntercomcoreIntegration with Intercom for AI-enabled customer support chat capabilities.
- GaiacoreIntegration partnership with Gaia platform for network management capabilities.
Scale indicators2 records
Recent moves4 records
Expansion highlights5 records
Layer 9 Networks competitors and assessment
Company assessmentDirect peers
- Selector AI: Selector AI offers an AIOps and observability platform that uses AI agents to automate IT and network operations across hybrid environments. Directly comparable to Layer 9's agentic AI approach for network operations, though Selector targets a broader enterprise IT audience rather than ISPs specifically.
- LiveAction: LiveAction delivers network observability, performance monitoring, and analytics for enterprise and service provider networks. Comparable to Layer 9 in serving network operations teams with actionable intelligence, though LiveAction is more focused on visualization and packet-level analytics than agentic AI automation.
- Itential: Itential provides network automation and orchestration software that integrates with multi-vendor network infrastructure via APIs. Like Layer 9, Itential emphasizes interoperability across heterogeneous stacks and supports automated provisioning and configuration — Layer 9 adds a natural-language agentic AI layer on top.
- Gluware: Gluware offers intent-based network automation and orchestration for enterprise networks spanning Cisco, Arista, Juniper, and other vendors. Comparable to Layer 9 in targeting multi-vendor network operations automation, though Gluware's positioning is more traditional automation rather than agentic AI.
- Anuta Networks: Anuta Networks offers multi-vendor network orchestration, service assurance, and automation for service providers and enterprises. Comparable to Layer 9 in targeting service-provider network operations with orchestration across heterogeneous stacks, though Anuta's approach is more traditional NFV/SDN orchestration.
Broad incumbents
- Juniper Networks (Mist AI): Juniper's Mist AI delivers native AI-driven network management for campus, branch, and data center environments. As both a Layer 9 integration partner and a potential competitor, Juniper represents the incumbent risk: a networking OEM with embedded AI that could compete head-on with Layer 9's value proposition.
- Cisco (DNA Center / ThousandEyes / Crosswork): Cisco's DNA Center, ThousandEyes, and Crosswork suites provide AI-assisted network management, observability, and automation across enterprise and service-provider networks. As both a Layer 9 partner and the dominant networking OEM, Cisco is the most material competitive incumbent.
- Blue Planet (Ciena): Blue Planet, a division of Ciena, provides multi-domain service orchestration and automation for service provider networks, including ISPs. Comparable to Layer 9 in automating complex multi-vendor service-provider networks, though Blue Planet is established and serves larger telco customers.
Emerging players
- Aisera: Aisera builds an agentic AI platform for enterprise service desk, CX, and IT operations automation across SaaS and on-prem systems. Comparable to Layer 9 in agentic AI for operations workflows, though Aisera is horizontal while Layer 9 is ISP-specific.
- Forward Networks: Forward Networks provides a digital twin platform for network verification, observability, and assurance across multi-vendor environments. Comparable to Layer 9 in serving network operations teams with intelligence on complex networks, but with a different technical approach (mathematical modeling vs. agentic AI).
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks5 records
Key highlights5 records
Customer concentration
Layer 9 Networks social profiles
Digital presenceLayer 9 Networks financial estimates
Financial estimateRevenue estimate
Valuation estimate
Layer 9 Networks leadership team
Management profileNumber of profiles
Layer 9 Networks funding detail
Funding detailFunding overview
Funding rounds1 record
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Layer 9 Networks M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Layer 9 Networks
What does Layer 9 Networks do?
Layer 9 deploys an AI network engineer into ISP OSS and BSS systems to autonomously configure, provision, monitor, and repair network devices across core, access, and Wi-Fi stacks. The platform exposes a natural-language chat interface embedded in tools like Slack, Teams, Zendesk, and Intercom, allowing non-technical support staff to resolve complex networking issues. It integrates with major networking vendors and OSS/BSS platforms including Adtran, Cisco, Juniper, Ubiquiti, Cambium, TP-Link, Tarana, and Splynx as a universal interoperability layer.
Is Layer 9 Networks a public or private company?
Layer 9 Networks is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Layer 9 Networks founded?
Layer 9 Networks was founded in 2024. It employs 1 to 10 people.
Where is Layer 9 Networks based?
Layer 9 Networks is headquartered in New York, United States, in the North America region.
How does Layer 9 Networks make money?
One revenue line is on record: saaS Subscription.
Who are Layer 9 Networks's main competitors?
Direct peers on record are Selector AI, LiveAction, Itential, Gluware and Anuta Networks. Broad incumbents are Juniper Networks (Mist AI), Cisco (DNA Center / ThousandEyes / Crosswork) and Blue Planet (Ciena). Emerging players are Aisera and Forward Networks.
Does Layer 9 Networks have an API?
No public API is recorded for Layer 9 Networks.
What industry is Layer 9 Networks in?
Layer 9 Networks's product category is ISP Network Operations Software. Its primary akta.pro industry code is HDAEANAI, AI Integration & Orchestration Platforms (Connectors, Workflow, iPaaS for AI), with a secondary code of HDAEACAJ, Connector/Adapter Frameworks & Integration Runtimes. Its NAICS code is 541512 and its SIC code is 7373.