Cariloop

What Cariloop does

Cariloop, Inc. is a Richardson, Texas-headquartered B2B software and services company that sells employer-sponsored caregiving benefits to mid-to-large enterprises, reaching more than two million employees worldwide. Founded in 2012 by Michael Walsh and Steven Theesfeld, the company operates as a Public Benefit Corporation and is a Certified B Corporation, structured around a mission-driven caregiver support model. The company's product surface centers on the Caregiver Support Platform®, a registered trademark encompassing three integrated modules: Coaching (personalized guidance from licensed W2 Care Coaches with 12+ years of clinical experience), Provider Networks (vetted childcare, adult care, pet care, and household providers), and Tools & Resources (medication tracking, care team collaboration, and care planning). A complementary Backup Care product offers flexible subsidies and reimbursement for short-term care gaps. AI capabilities are limited to text-based chat assistance and automated response generation, with no disclosed proprietary models or research pipeline.

The company generates revenue primarily through per-employee-per-month (PEPM) subscriptions sold as an employee benefit, with an alternative block-of-cases pricing model for organizations that prefer case-based billing. Cariloop goes to market through an enterprise field sales motion targeting HR leaders, benefits managers, and CHROs at employers with typical minimum group sizes of 50–100 employees, supplemented by channel partnerships with wealth management firms (Raymond James, Quotient Wealth Partners) and care navigation platforms (Grayce). Customer logos span financial services, insurance, manufacturing, energy, automotive, homebuilding, consumer goods, healthcare/nonprofit, education, and municipal government, including DOW, Stellantis, D.R. Horton, Insperity, Ameritas, Hylant, Duracell, Atmos Energy, American Cancer Society, ASPCA, Southern Methodist University, and the City of Allen. Quantified outcomes reported include 3x employer ROI, 79% of employees avoiding unplanned leave, 89% improved perception of employer, 92% customer satisfaction, and average response times under two hours.

The company has raised approximately $43 million in total funding across seven rounds from 2013 through 2024, with the most recent being a $20 million Series C led by ABS Capital in April 2024 with participation from Noro-Moseley Partners and KCRise Fund. The team of 51–100 fully remote employees supports North American operations including Canada. Leadership is anchored by founder-CEO Michael Walsh with a C-suite that includes Chief Financial Officer Ammar Bahrani, Chief Product Officer Keith Scally, Chief Commercial Officer Lisa Leighton, and Chief Care Officer (LPN, HCLC-C) Breanna Boysel, alongside a Board of Directors with independent directors and investor observers. The company holds SOC 2 Type II certification and has earned consecutive-year recognition on the Inc. 5000 list and Deloitte Technology Fast 500.

Name

Cariloop

Legal name

Cariloop, Inc.

Website

https://cariloop.com

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

51–100 employees

Short description

Cariloop is a B2B caregiver support platform that sells employer-sponsored caregiving benefits to mid-to-large enterprises. Its Caregiver Support Platform combines licensed coaching, vetted provider networks, and care management tools, reaching over two million employees worldwide through PEPM subscriptions.

Ownership category

akta.pro rank

Product category

Employee Caregiver Benefits Platform

NAICS

Services for the Elderly and Persons with Disabilities (624120), Other Individual and Family Services (624190)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Family Caregiver Support, Training & Coaching (HLADAGAK)

akta.pro secondary industry

Caregiver Monitoring, Check-In & Family Notification Platforms (HSAHAHAE)

Keywords

• Caregiver support platform
• Employee caregiving benefits
• Backup care services
• Care coaching platform
• Employer benefits administration

Headquarters

HQ city

Richardson

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Others

Revenue model

1. Employer-Sponsored Subscription (Per Employee Per Month): Cariloop's primary revenue model is a per-employee-per-month (PEPM) subscription where employers pay for access to the Caregiver Support Platform for their employees. This is typically sold as an employee benefit. The company also offers alternative pricing in blocks of cases for organizations that prefer not to subscribe on a per-employee basis.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels8 records

Core offering

Cariloop operates a Caregiver Support Platform® that employers purchase as an employee benefit to help their workforce navigate, find, and manage care for children, aging parents, and other loved ones. The platform combines digital tools (care management, medication tracking, provider search) with personalized 1:1 guidance from licensed Care Coaches (RNs, social workers, LPNs averaging 12+ years of experience). A complementary Backup Care product offers flexible subsidies and reimbursement for short-term care gaps during disruptions.

Product overview

Cariloop offers a caregiver support platform primarily serving employers as an employee benefit. The core offering is the Caregiver Support Platform®, which combines three main integrated modules: Coaching (personalized guidance from licensed professionals), Provider Networks (vetted care provider access), and Tools & Resources (care management and collaboration tools). A complementary product, Backup Care, provides flexible short-term care solutions during disruptions. These products work together to help employees navigate, find, and manage care across child care, adult/elder care, and pet care needs.

Differentiator

Problem solved

Functional benefit

Products and services

• Caregiver Support Platform®

Quantifiable outcome

• 3x ROI for employers providing Cariloop solutions
• +13 more outcomes

Named customers17 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability3 records

Feature4 records

Partnerships

Three partnerships are on record, tiered strategic and core.

• Quotient Wealth PartnersstrategicGTM or Marketing Partner · 1 April 2026Quotient Wealth Partners partnered with Cariloop to provide caregiving support services to its clients and advisors. The collaboration integrates Cariloop's platform into Quotient's financial offerings, helping families manage caregiving and financial decisions more effectively.
• Raymond JamesstrategicGTM or Marketing Partner · 15 December 2025Cariloop partnered with Raymond James to provide comprehensive caregiver support services as part of their longevity planning offerings. The collaboration allows Raymond James advisors to access Cariloop's platform and services to assist clients in managing caregiving responsibilities alongside financial decisions.
• GraycecoreStrategic or Co-development Partner · 13 November 2025Grayce, a care navigation platform, partnered with Cariloop to refer all its clients to Cariloop and ensure continuous caregiver support services. The partnership supports employees balancing work and caregiving by providing coaching, tools, and digital resources. Grayce is embarking on a new chapter by transitioning its clients to Cariloop.

Scale indicators10 records

Recent moves7 records

Expansion highlights7 records

Direct peers

• Wellthy: Wellthy is the closest direct competitor, offering employer-sponsored caregiver support and care coordination. It competes head-to-head with Cariloop for HR/benefits buyers and follows a similar B2B2C PEPM model serving working caregivers.
• Cleo: Cleo is a global family benefits platform providing employer-sponsored support for parenting, caregiving, and household needs. It overlaps directly with Cariloop's child care, elder care, and backup care offerings for enterprise buyers.
• Maven Clinic: Maven Clinic delivers employer-sponsored virtual care for women's, family, and reproductive health, including parenting and postpartum support. It competes with Cariloop for the same HR/benefits buyers targeting working parents and family caregivers.
• Papa: Papa connects older adults and families with 'Papa Pals' for companionship, transportation, and daily assistance, distributed via health plans and employers. It overlaps with Cariloop's elder care and family caregiver support offerings for similar buyer segments.

Broad incumbents

• Care.com: Care.com is the largest consumer-facing marketplace connecting families with caregivers across child, adult, and pet care. It overlaps with Cariloop's provider network offering but operates a much broader, consumer-led model rather than employer-sponsored benefits.
• Spring Health: Spring Health is a large employer-sponsored mental health benefits platform. It competes for the same benefits budget allocation and partially overlaps with Cariloop's mental health and stress-reduction coaching services.
• Lyra Health: Lyra Health is an employer-sponsored mental health and family-care benefits provider that has expanded into caregiver support. It competes with Cariloop for benefits budget and addresses overlapping stress and well-being outcomes.

Emerging players

• Kinside: Kinside provides employer-sponsored childcare benefits and backup care solutions, including provider matching and subsidies. It overlaps with Cariloop's Backup Care and childcare support offerings for HR/benefits buyers.
• UrbanSitter: UrbanSitter offers a childcare-focused platform with employer partnerships for backup care and family care benefits. It is comparable to Cariloop's child care component but is narrower in scope (no elder care or coaching).
• Wysa: Wysa offers an AI-driven mental health support platform often distributed through employer benefits. It is comparable to Cariloop's stress-reduction and coaching outcomes but uses a primarily digital/AI model versus licensed human coaches.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/Cariloop
• Facebookfacebook.com/cariloopcares
• LinkedInlinkedin.com/company/cariloop
• Instagraminstagram.com/cariloopcares

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Funding overview

Funding rounds7 records

Investors11 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Cariloop