Konverso
Konverso is a French no-code AI agent platform founded in 2017 that enables European enterprises to deploy AI agents for IT support, HR, customer service, sales, and knowledge management, with built-in RAG, SOC 2 Type II certification, and full European data residency.
- Company typePrivate
- Founded2017
- HeadquartersBoulogne-billancourt, France
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Konverso does
Konverso SAS is a French enterprise software company founded in 2017 that operates a European no-code AI agent platform used by IT, HR, customer support, sales, marketing, and knowledge management teams. The platform enables organizations to create, customize, and deploy AI-powered agents through a visual builder, a library of 35+ pre-built templates, and built-in Retrieval-Augmented Generation tied to enterprise knowledge sources such as SharePoint, Confluence, and Google Drive. Underlying technology includes Model Context Protocol (MCP) integrations, multi-LLM support with governance and evaluation, and orchestration over top-performing European GenAI models, all hosted on Microsoft Azure with full European data residency.
The product surface spans a core Konverso AI Agent Platform plus specialized modules for IT support, HR, customer support, sales, productivity, knowledge management, marketing, and a white-label offering for partners. Konverso integrates natively with ServiceNow, Microsoft 365, Atlassian Jira and Confluence, HubSpot, Salesforce, Google Workspace, EasyVista, Okta, Active Directory, and Zapier/Make, with pre-built ServiceNow agents (ITExpert, TicketManager, ServiceCatalog, SecurityOfficer, HelpDeskLiveAgent, HROfficer) targeting enterprise ITSM workflows. The company holds SOC 2 Type II certification (since November 2023) and is GDPR compliant, and was ranked among the Top 10 Intelligent Virtual Assistant vendors by Everest Group in 2025.
Konverso monetizes via subscription SaaS with three tiers: a Pro tier at 29 EUR/month for teams of 1-99 users, custom Business pricing for growing organizations, and custom Enterprise pricing for large deployments with multi-year contracts. Go-to-market combines a product-led growth motion (15-day free trial, self-serve onboarding) with enterprise field sales for larger accounts, supplemented by a partner/reseller channel and integration-driven distribution through Microsoft, ServiceNow, Atlassian, and HubSpot ecosystems. Founded by CEO Bertrand Lafforgue and CTO Amedee Potier, the company is headquartered in Boulogne-Billancourt, France, with 11-50 employees and a reference customer base that includes Veolia, Colas, Air Liquide, France Travail (Pôle Emploi), Agrial, and INRAE.
Konverso firmographics
Firmographics- Name
- Konverso
- Legal name
- Konverso SAS
- Website
- https://konverso.ai
- Company type
- Private
- Founded year
- 2017
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Konverso is a French no-code AI agent platform founded in 2017 that enables European enterprises to deploy AI agents for IT support, HR, customer service, sales, and knowledge management, with built-in RAG, SOC 2 Type II certification, and full European data residency.
- Ownership category
- akta.pro rank
Konverso industry classification
Industry- Product category
- AI Agent Platform
- NAICS
- Software Publishers (513210), Software Publishers (51321), Computer Systems Design Services (541512)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- AI Application Enablement Platforms (Copilot/Agent Frameworks, SDKs) (HDAEANAJ)
- akta.pro secondary industries
- Model Governance, Risk & Compliance (GRC) Platforms (HDAAAKAA), Compliance, GRC Workflow & Audit Automation Platforms (HDAEAHAL), IT Governance, Risk & Compliance (IT GRC) Platforms (HDAEALAK), Managed Application Platforms (App PaaS & Runtime Services) (HDABAAAD)
Keywords
Where Konverso is headquartered
LocationHeadquarters
- HQ city
- Boulogne-billancourt
- HQ country
- France
- HQ region
- Europe
Offices2 records
Markets served
Konverso business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations
Revenue model
- SaaS Subscription - Pro Tier: Subscription-based SaaS model with per-user pricing targeting small-to-mid market teams (1-99 users) at 29 EUR/month. Includes 15-day free trial for onboarding.
- SaaS Subscription - Business Tier: Volume-based custom pricing for growing organizations requiring larger scale deployments and advanced features.
- SaaS Subscription - Enterprise Tier: Custom enterprise pricing based on volume and requirements for large organizations with complex deployment needs, multi-team usage, and enterprise-grade support.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Per seat | Monthly | Pro: 29 EUR/month for 1-99 users |
| Subscription | Annual | Business: Custom volume-based pricing |
| Subscription | Multi-year contract | Enterprise: Custom enterprise pricing |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels8 records
Konverso product offering
Product offeringCore offering
Konverso provides a no-code AI agent platform that enables organizations to create, deploy, and manage AI-powered virtual agents for IT support, HR support, customer service, sales, marketing, productivity, and knowledge management use cases. The platform is built with built-in RAG, multi-LLM support, Model Context Protocol (MCP) integrations, and 35+ pre-built agent templates, and is sold as a tiered SaaS subscription (Pro, Business, Enterprise) with European data residency, GDPR compliance, and SOC 2 Type II certification.
Product overview
Konverso is a European AI agent no-code platform that enables organizations to create, deploy, and manage AI-powered agents without coding. The platform consists of the core Konverso AI Agent Platform with built-in RAG, analytics, and enterprise security, complemented by specialized AI agent modules for IT Support, HR Support, Customer Support, Sales, Productivity, Knowledge Management, and Marketing. Additional offerings include White Label AI Agents for partners, a No-Code Agent Builder for custom agent creation, an Agent Templates Library with 35+ pre-configured templates, MCP Server Integration for secure platform connectivity, and an Analytics Dashboard. The platform integrates advanced intelligent systems and multi-system architectures capable of processing complex data at scale, leveraging European GenAI models with full data residency and SOC 2 Type II certification.
Differentiator
Problem solved
Functional benefit
Quantifiable outcome
- 90% response accuracy achieved at Colas with AI agents connected to business data
- +6 more outcomes
Companies that use Konverso
Customer profileNamed customers15 records
Segments8 records
Ideal customer profiles3 records
Konverso technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration20 records
AI capability10 records
Feature10 records
Konverso partnerships and signals
Strategic signalPartnerships
Seven partnerships are on record, tiered core and key.
- MicrosoftcoreMicrosoft serves as both technology integration partner and cloud infrastructure provider. Konverso's platform is hosted on Microsoft Azure with integrations into Microsoft 365, Teams, SharePoint, and Outlook. The MCP server enables secure LLM access to Microsoft account data. Microsoft has featured Konverso in its blog as part of a series on innovative solutions.
- HubSpotcoreHubSpot integration via Model Context Protocol (MCP) enables AI agents to access and manage HubSpot CRM data including contacts, companies, deals, tickets, and engagements. Agents can retrieve real-time data, create and update records, and execute CRM workflows autonomously.
- ServiceNowcoreServiceNow integration enables AI agents to automate request handling, incident management, ticket routing/updates, and service catalog fulfillment. Companies like Veolia and Air Liquide rely on Konverso for end-to-end support on ServiceNow.
- Atlassian (Jira, Confluence)coreAtlassian integration connects AI agents to Jira Service Management for ticket automation and Confluence for knowledge base access. Companies like TeraCloud rely on Konverso for end-to-end support on Atlassian platforms.
- Google (Workspace, Gmail, Calendar, Drive)coreGoogle integration via MCP server enables AI agents to read and send emails, manage calendar events, update labels, and search Google Drive. Agents can perform these actions within a controlled and secure environment.
- Zapier and MakekeyZapier and Make integration via MCP server enables AI agents to access these automation platforms, retrieve relevant real-time data (emails, events), and initiate predefined automation sequences within a controlled environment.
- EasyVistakeyEasyVista native integration synchronizes tickets, workflows, knowledge bases, catalogs, forms, and user/role data with Konverso AI agents. Enables rapid configuration without complex custom development for IT, HR, and facility management use cases.
Scale indicators10 records
Recent moves6 records
Expansion highlights5 records
Konverso competitors and assessment
Company assessmentDirect peers
- Moveworks: Moveworks is a leading AI agent platform purpose-built for IT support, HR, and employee service automation within enterprise environments. It is a direct competitor to Konverso in the European and global ITSM agent category, with comparable no-code agent capabilities and enterprise integrations.
- Aisera: Aisera provides an AI agent platform for IT, HR, customer service, and sales use cases with RAG and multi-LLM support. It directly competes with Konverso across the same horizontal use cases, including ServiceNow and Microsoft integrations.
- Cognigy: Cognigy offers an enterprise conversational and agentic AI platform for customer service automation with multilingual support and contact center integrations. Konverso competes with Cognigy in customer support and employee experience AI agent deployments in Europe.
- Kore.ai: Kore.ai delivers an enterprise conversational AI and agent platform with no-code tools, RAG, and pre-built agents for IT, HR, and customer service. It is a direct functional peer to Konverso's no-code AI agent platform with comparable integration ecosystem.
- Amelia (Amelia AI): Amelia provides an enterprise agentic AI platform for IT, HR, and customer service automation, often deployed alongside ServiceNow and other ITSM platforms. It competes with Konverso in enterprise conversational and agentic AI deployments, particularly in regulated industries.
- Inbenta: Inbenta is a European-origin conversational AI platform offering AI agents for customer support, IT, and HR with multilingual and multilingual NLP capabilities. It is a direct European competitor to Konverso with overlapping customer support and employee experience use cases.
- boost.ai: boost.ai is a Scandinavian enterprise conversational AI vendor specializing in virtual agents for customer service and internal support with on-premise and cloud deployment options. Comparable to Konverso in vertical use cases (IT/HR/support) and European enterprise focus.
Broad incumbents
- Microsoft Copilot / Copilot Studio: Microsoft Copilot and Copilot Studio offer embedded AI agent capabilities across Microsoft 365, Teams, and Azure. As a deep integration partner of Konverso, Microsoft is also the largest potential competitive threat with bundled AI agent functionality in the same enterprise ecosystems.
- Salesforce Agentforce / Einstein: Salesforce Agentforce and Einstein deliver AI agents for sales, service, and CRM workflows. Salesforce is a broad incumbent competing with Konverso in the CRM and customer service agent space, often as part of bundled enterprise contracts.
- ServiceNow Now Assist: ServiceNow Now Assist provides native AI agents for ITSM, HR, and customer service workflows directly within the ServiceNow platform. As a primary integration partner of Konverso, ServiceNow represents both a distribution channel and a major competitive incumbent.
Market position
Strengths4 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Konverso social profiles
Digital presenceKonverso compliance and trust
Trust signalCompliance2 records
Konverso financial estimates
Financial estimateRevenue estimate
Valuation estimate
Konverso leadership team
Management profileNumber of profiles
Profiles2 records
Konverso funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Konverso M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Konverso
What does Konverso do?
Konverso provides a no-code AI agent platform that enables organizations to create, deploy, and manage AI-powered virtual agents for IT support, HR support, customer service, sales, marketing, productivity, and knowledge management use cases. The platform is built with built-in RAG, multi-LLM support, Model Context Protocol (MCP) integrations, and 35+ pre-built agent templates, and is sold as a tiered SaaS subscription (Pro, Business, Enterprise) with European data residency, GDPR compliance, and SOC 2 Type II certification.
Is Konverso a public or private company?
Konverso is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Konverso founded?
Konverso was founded in 2017. It employs 11 to 50 people.
Where is Konverso based?
Konverso is headquartered in Boulogne-billancourt, France, in the Europe region.
How does Konverso make money?
Three revenue lines are on record. SaaS Subscription - Pro Tier is the primary driver. The others are saaS Subscription - Business Tier and saaS Subscription - Enterprise Tier.
Who are Konverso's main competitors?
Direct peers on record are Moveworks, Aisera, Cognigy, Kore.ai, Amelia (Amelia AI), Inbenta and boost.ai. Broad incumbents are Microsoft Copilot / Copilot Studio, Salesforce Agentforce / Einstein and ServiceNow Now Assist.
Does Konverso have an API?
Yes. Konverso offers MCP (Model Context Protocol) server integration that serves as a secure gateway, enabling authorized large language models (LLMs) or applications that use them to access specific accounts. The MCP server is a specialized implementation designed to integrate directly with platforms like Make/Zapier, HubSpot, Google (Gmail), and Microsoft. This enables AI agents to retrieve relevant real-time data and initiate predefined actions within connected platforms. No-code, zero-hassle configuration allows users to build personalized AI agents without writing code.
What industry is Konverso in?
Konverso's product category is AI Agent Platform. Its primary akta.pro industry code is HDAEANAJ, AI Application Enablement Platforms (Copilot/Agent Frameworks, SDKs), with a secondary code of HDAAAKAA, Model Governance, Risk & Compliance (GRC) Platforms. Its NAICS code is 513210 and its SIC code is 7372.