Vizolution
Vizolution is a UK-based enterprise software company that develops screen-sharing technology enabling businesses to interact directly with their clients in real time across sales, onboarding, and service workflows.
- Company typePrivate
- Founded2013
- HeadquartersLondon, United Kingdom
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What Vizolution does
Vizolution is a UK-based enterprise software company founded in 2013, headquartered in London, that develops screen-sharing technology enabling businesses to interact directly with their clients. The platform addresses the client-facing interaction layer, allowing agents and customers to share screens in real time during sales, onboarding, and service workflows. The company operates as a private, for-profit business with 51-100 employees and positions itself within the B2B enterprise tooling segment.
The company has raised approximately $23.3M of equity capital across six funding rounds from 2013 to 2020. Investors include tier-1 UK financial institutions HSBC and NatWest Group, the Development Bank of Wales, Notion Capital, BOOST&Co, Perscitus LLP, and Plug and Play, indicating both financial-services strategic alignment and broader UK/European venture backing. The leadership team comprises co-founder and CEO Bill Safran, CTO Andy Samuel, COO and Chief of Staff Grethe Vaughan, and CMO Cindy Etsell.
Vizolution's go-to-market is structured around enterprise client engagement, with the investor base suggesting a heavy financial-services vertical orientation. Pricing models, named customers, revenue figures, and product-level technical detail beyond the screen-sharing core are not disclosed in the available data, limiting deeper insight into unit economics, customer concentration, and competitive positioning.
Vizolution firmographics
Firmographics- Name
- Vizolution
- Legal name
- Lightico
- Website
- https://vizolution.com
- Company type
- Private
- Founded year
- 2013
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Vizolution is a UK-based enterprise software company that develops screen-sharing technology enabling businesses to interact directly with their clients in real time across sales, onboarding, and service workflows.
- Ownership category
- akta.pro rank
Vizolution industry classification
Industry- Product category
- Customer Engagement Software
- NAICS
- Software Publishers (5132)
- SIC
- Services-Computer Programming Services (7371)
- akta.pro primary industry
- Whiteboarding & Visual Collaboration (BPAMAMAI)
Keywords
Where Vizolution is headquartered
LocationHeadquarters
- HQ city
- London
- HQ country
- United Kingdom
- HQ region
- Europe
Offices1 record
Markets served
Vizolution business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Operations
Revenue model
- Platform Subscription: SaaS-based platform subscription model providing access to the digital completion cloud including IDP, eSignatures, workflow automation, and other capabilities. Pricing likely enterprise-tiered based on volume and feature access.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise platform subscription |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels6 records
Vizolution product offering
Product offeringCore offering
Vizolution develops screen sharing technology that enables businesses to directly interact with their clients. The platform supports visual engagement, co-browsing, and real-time collaboration for sales, service, and support workflows without requiring client-side software downloads.
Product overview
Lightico offers a unified Digital Completion Cloud platform providing AI-powered customer journey orchestration for regulated enterprises. The platform combines a core AI IDP (Intelligent Document Processing) engine with multiple integrated modules including Cases (workflow management), eSignatures, ID Verification, eForms, Workflow Automation, Digital Consent & Approvals, Secure Payments, Visual Cart, Shared Review, and Media Sharing. The architecture follows a platform-plus-modules model where AI Journey Automation orchestrates all capabilities—enabling regulated enterprises to streamline acquisition, onboarding, servicing, and digital correspondence workflows from a single platform deployed in 90 days.
Differentiator
Problem solved
Functional benefit
Brands
- CompleteDoc AI: Document Collection, Extraction & Analysis with AI-powered Intelligent Document Processing (IDP) for I-9s, KYC, Loan Processing & More
- Cases
- Digital Completion Cloud
Products and services
- Screen Sharing Technology Platform Visual engagement technology platform enabling businesses to interact directly with clients through screen sharing and co-browsing capabilities for sales, service, and support workflows without requiring client-side downloads.
Quantifiable outcome
- 90% reduction in manual review
- +7 more outcomes
Companies that use Vizolution
Customer profileNamed customers3 records
Segments6 records
Ideal customer profiles1 record
Vizolution technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration1 record
AI capability5 records
Feature6 records
Vizolution partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered core and flagship.
- SalesforcecoreNative integration with Salesforce CRM enabling embedded digital completion capabilities within Salesforce workflows. Lightico for Salesforce product provides eSignatures, ID verification, and document processing directly within Salesforce.
- Three UKflagshipCustomer success partner achieving full compliance, 10-minute AHT reduction, and NPS improvement of over 10 points. Featured as a customer success story demonstrating platform capabilities in telecommunications.
Scale indicators10 records
Recent moves6 records
Expansion highlights3 records
Vizolution competitors and assessment
Company assessmentBroad incumbents
- Five9: Five9 is a large cloud contact-center vendor serving regulated industries with screen share and co-browsing as part of a broader CX suite; it competes with Vizolution at the enterprise end of the market.
- Salesforce (Service Cloud): Salesforce Service Cloud bundles screen sharing, in-app collaboration and co-browsing within its CRM platform, presenting bundled competition to Vizolution's standalone client-interaction product in regulated industries.
- GoTo (LogMeIn): GoTo (formerly LogMeIn) provides remote support and screen sharing tools aimed at business customer interactions, making it a broad competitor to Vizolution in the co-browsing space.
- Genesys: Genesys is a leading customer experience platform offering screen sharing and co-browsing within its broader omnichannel contact-center portfolio, overlapping with Vizolution's regulated-enterprise target segment.
- Cisco (Webex): Cisco Webex is a broad collaboration incumbent with screen sharing, co-browsing and customer-experience capabilities that compete at the high end of Vizolution's market, particularly with banking customers.
Direct peers
- CrankWheel: CrankWheel provides instant screen sharing and co-browsing targeted at sales and customer service teams, comparable in scope and customer use cases to Vizolution.
- UJET: UJET is a cloud contact-center platform with built-in visual engagement (co-browsing, screen share) for regulated enterprises, positioning it as a direct competitor in the same customer-journey tooling category.
- TechSee: TechSee delivers visual customer engagement with AR-guided co-browsing and screen sharing for support agents, addressing the same regulated-enterprise remote-assist niche as Vizolution.
- Surfly: Surfly offers co-browsing and screen sharing APIs embedded in customer journeys for sales and service teams, making it a direct functional competitor to Vizolution's client-interaction platform.
- Glance Networks: Glance Networks provides co-browsing and screen sharing technology used by enterprises to interact with customers in real time, directly overlapping Vizolution's core screen-sharing-for-client-interactions proposition.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat3 records
Key risks4 records
Key highlights5 records
Customer concentration
Vizolution social profiles
Digital presenceVizolution compliance and trust
Trust signalCompliance3 records
Vizolution financial estimates
Financial estimateRevenue estimate
Valuation estimate
Vizolution leadership team
Management profileNumber of profiles
Profiles4 records
Vizolution funding detail
Funding detailFunding overview
Funding rounds6 records
Investors7 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Vizolution M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Vizolution
What does Vizolution do?
Vizolution develops screen sharing technology that enables businesses to directly interact with their clients. The platform supports visual engagement, co-browsing, and real-time collaboration for sales, service, and support workflows without requiring client-side software downloads.
Is Vizolution a public or private company?
Vizolution is a private company. It is classified as venture growth investor backed and is currently operating.
When was Vizolution founded?
Vizolution was founded in 2013. It employs 51 to 100 people.
Where is Vizolution based?
Vizolution is headquartered in London, United Kingdom, in the Europe region.
How does Vizolution make money?
One revenue line is on record: platform Subscription.
Who are Vizolution's main competitors?
Broad incumbents on record are Five9, Salesforce (Service Cloud), GoTo (LogMeIn), Genesys and Cisco (Webex). Direct peers are CrankWheel, UJET, TechSee, Surfly and Glance Networks.
Does Vizolution have an API?
No public API is recorded for Vizolution.
What industry is Vizolution in?
Vizolution's product category is Customer Engagement Software. Its primary akta.pro industry code is BPAMAMAI, Whiteboarding & Visual Collaboration. Its NAICS code is 5132 and its SIC code is 7371.