What ReFresh does

ReFresh is a Sydney-based SaaS company (legal entity: ReFresh OS Pty Ltd, ACN 687 813 832) that provides a modular psychosocial safety operating system for HR and safety leaders. The platform consolidates risk identification, control management, incident investigation, and governance evidence into a single system that produces time-stamped audit trails required by regulators. It is purpose-built for the 17 psychosocial hazard categories in the Australian WHS Code of Practice and covers compliance obligations across Australia, the UK, Canada, Singapore, and New Zealand. The product comprises 16 modules organized under four capability areas (Risk Intelligence, Safety Orchestration, Governance & Evidence, AI and Automation) sharing one data model, one permission system, and one audit trail.

The technology stack is cloud-based, hosted on AWS, with SOC 2 Type 2, GDPR, and USDP/CCPA compliance. It integrates with established WHS platforms (SafetyCulture, Donesafe, RiskMan, VHIMS, Lucidity, myosh) via an API-forward architecture and supports SSO through Microsoft and Google. AI features are limited to AI-assisted drafting of compliance documentation, with outputs explicitly disclaimed as requiring human review.

ReFresh makes money through SaaS subscriptions with 12-month initial terms that auto-renew, and through professional services for onboarding and HRIS integration. Pricing is not publicly disclosed. The go-to-market combines direct enterprise sales targeting ASX-listed and PE-backed organizations, plus a Solution Partner Program covering HR consultancies, wellbeing platforms, and enterprise software vendors. Target verticals include Professional Services, Healthcare/Aged Care, Manufacturing/Construction, Technology, Education, and Financial Services, with primary persona focus on HR directors, people and culture leaders, and WHS managers. The company raised $1.3M in pre-seed funding and operates with 1-10 employees.

Name

ReFresh

Legal name

ReFresh OS Pty Ltd

Website

https://refresh.tech

Company type

Private

Founded year

2025

Operating status

Operating

Headcount range

1–10 employees

Short description

ReFresh is a Sydney-based SaaS company providing a modular psychosocial safety compliance platform for HR and safety leaders, covering all 17 WHS hazard categories across Australia, UK, Canada, Singapore, and New Zealand.

Ownership category

akta.pro rank

Product category

Psychosocial Safety Compliance Software

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Business Continuity, Crisis Management & Operational Resilience (BPAHAFAK)

Keywords

• Psychosocial safety software
• WHS compliance platform
• Workplace risk management
• Employee wellbeing software
• Occupational health compliance

Headquarters

HQ city

Sydney

HQ country

Australia

HQ region

Oceania

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. SaaS Subscription: Subscription-based access to the ReFresh platform with 12-month initial subscription periods that auto-renew for 12-month periods unless 30 days notice is given. Charges are exclusive of GST and payments are non-refundable.
2. Professional Services: Training and onboarding services offered as part of the go-live process. The company offers hands-on onboarding service where the ReFresh team sets everything up including HRIS integrations.

Go-to-market motion3 records

Distribution channels4 records

Marketing channels6 records

Core offering

ReFresh provides a cloud-based SaaS operating system that helps Australian and multinational employers identify, assess, and manage psychosocial workplace hazards across the 17 categories defined by the Australian WHS Code of Practice on Managing Psychosocial Hazards. The modular platform delivers risk intelligence, safety orchestration, governance and evidence reporting, and AI-assisted compliance drafting, with time-stamped audit trails and multi-jurisdiction coverage across Australia, the UK, Canada, Singapore, and New Zealand. It is sold to enterprise HR, WHS, and People & Culture leaders as an annual subscription bundled with four-week onboarding services.

Product overview

ReFresh is a modular psychosocial safety operating system comprising four capability areas (Risk Intelligence, Safety Orchestration, Governance & Evidence, AI & Automation) and 16 functional modules including Incidents and Investigations, Frameworks, Reviews, Groups, Surveys, Controls, Dashboards and People Analytics, My ReFresh, Risk Register, Records, Task Management, Sign-offs and E-signature, Consultations, Reports, and File Hub. All modules share one data model, one permission system, and one audit trail. The platform is designed for HR and safety leaders, built with organisational psychologists and WHS compliance specialists, and integrates with existing WHS platforms (SafetyCulture, Donesafe, RiskMan, VHIMS, Lucidity, myosh) via an API-forward approach.

Differentiator

Problem solved

Functional benefit

Products and services

• ReFresh Psychosocial Operating System (Platform)

Quantifiable outcome

• 100% workforce coverage across employees and contractors achieved by Amped HQ
• +7 more outcomes

Named customers5 records

Segments9 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

AI capability4 records

Feature8 records

Partnerships

Three partnerships are on record, tiered core and minor.

• DeelcoreStrategic or Co-development Partner · 1 January 2025Global HR platform partnership established within five months of pre-seed funding. Partnership enables ReFresh to integrate with Deel's global HR infrastructure, providing psychosocial compliance capabilities to Deel's customer base of organizations with distributed workforces across multiple jurisdictions.
• SondercoreStrategic or Co-development Partner · 1 January 2025Employee assistance provider partnership providing integrated wellbeing and psychosocial compliance solution. Partnership enables organizations using ReFresh to connect reactive EAP support with proactive organizational compliance management, addressing both individual support and systemic hazard control.
• HumnminorGTM or Marketing PartnerPartner testimonial describes transformation in helping organizations understand and improve employee wellbeing. Humn Co-Founder and CEO Kristen Raison provides quote praising ReFresh's real-time insight connecting wellbeing, compliance, and performance. Relationship is marketing/referral focused.

Scale indicators1 record

Recent moves6 records

Expansion highlights5 records

Direct peers

• Culture Amp: Sydney-headquartered employee engagement and performance platform that ReFresh explicitly cites as not designed for psychosocial compliance. Targets the same HR buyer in Australian enterprises and could expand its product surface into compliance workflows.
• Sonder: Employee assistance and wellbeing platform that is an existing ReFresh integration partner. Operates in the same HR/wellbeing budget with overlapping personas (CHRO, People & Culture leaders) across Australian enterprises.
• Humn: Fleet-risk analytics platform that is an existing ReFresh partner. Applies real-time risk scoring to a different use case (driving) but shares the same 'risk intelligence from operational data' positioning.

Broad incumbents

• SafetyCulture: Tens-of-thousands-of-customers WHS platform that integrates with ReFresh and is widely deployed in Australian mid-market and enterprise for physical-safety compliance. Owns the safety-team buyer and could expand into psychosocial natively.

Emerging players

• Lattice: Performance and engagement platform cited by ReFresh as inadequate for psychosocial compliance. Targets HR leaders in similar mid-market and enterprise accounts and could layer compliance features into its existing surveys.
• 15Five: Continuous performance management and engagement platform also cited by ReFresh as not built for compliance. Overlaps on the HR-tech buyer and survey-based data collection across similar customer segments.
• Modern Health: Global mental health platform combining EAP, coaching, and therapy. Competes for the same HR wellbeing budget and is exploring employer-side compliance use cases adjacent to ReFresh's scope.
• Spring Health: Mental health benefits platform serving enterprise HR teams. Overlaps with ReFresh on the buyer (CHRO/People leader) and on employer mental-health investment, though focused on individual care rather than organisational compliance.
• Whil: Workplace wellbeing and resilience training platform serving HR and safety buyers in mid-market and enterprise. Overlaps with ReFresh on the prevention/resilience narrative but lacks the compliance evidence layer.
• Headspace for Work: Mental wellbeing app and enterprise platform sold into HR budgets at large employers. Competes for a portion of the wellbeing spend that ReFresh's buyers control and overlaps on the employee mental-health agenda.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat6 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/refreshos

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds2 records

Investors3 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ReFresh