Chorus.ai

Name

Chorus.ai

Legal name

ZoomInfo Technologies LLC

Website

https://chorus.ai

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

1–10 employees

Short description

Chorus.ai (now ZoomInfo Chorus AI) is an AI conversation intelligence platform that captures, transcribes, and analyzes sales calls, meetings, and emails for enterprise sales teams, providing coaching, deal intelligence, and forecasting within ZoomInfo's broader go-to-market platform.

Ownership category

akta.pro rank

Product category

Conversation Intelligence Software

akta.pro primary industry

Audio & Speech Analytics (call analytics, QA, insights) (HDAAAFAH)

akta.pro secondary industries

Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC), B2B SaaS & Enterprise Personalization (CRM, Sales, Support) (HDAAAGAJ)

Keywords

• Conversation intelligence
• Sales call analytics
• Revenue intelligence
• Sales coaching software
• AI meeting transcription

Headquarters

HQ city

San Francisco

HQ country

United States

HQ region

North America

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations

Revenue model

1. Subscription Software License: SaaS subscription model providing conversation intelligence capabilities including call recording, analysis, coaching, and deal intelligence. Revenue generated through recurring subscription fees.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels3 records

Core offering

Chorus.ai (marketed as ZoomInfo Chorus AI) is an AI-driven conversation intelligence cloud platform that automatically captures, transcribes, and analyzes sales calls, meetings, and emails to provide sales coaching, deal/revenue intelligence, market intelligence, and connected B2B relationship insights. It is sold to performance-driven B2B sales teams as a recurring SaaS subscription, integrated with Zoom for call capture and with CRM systems for automatic contact and opportunity synchronization.

Product overview

Chorus.ai, now marketed as ZoomInfo Chorus AI, is a conversation intelligence platform for sales teams. The core offering is the Chorus product itself, which is available as a unified platform with multiple integrated modules including Call Recording, Sales Coaching/Team Performance, Deal Intelligence/Revenue Intelligence, Market Intelligence, and Connected Intelligence/Customer Intelligence. These modules work together to capture and analyze customer calls, meetings, and emails to provide visibility into sales performance, drive behavior changes, and enable data-driven decision making. Chorus is backed by 14 proprietary machine-learning patents and is positioned as the fastest growing Conversation Intelligence product in ZoomInfo's portfolio.

Differentiator

Problem solved

Functional benefit

Products and services

• Chorus (ZoomInfo Chorus AI) AI-driven conversation intelligence platform that automatically captures, transcribes, and analyzes customer sales calls, meetings, and emails to provide sales coaching, deal and revenue intelligence, market intelligence, and connected B2B relationship insights. Sold to performance-driven mid-market and enterprise B2B sales teams as a recurring SaaS subscription.

Quantifiable outcome

• Sales cycles reduced by 30% and revenue grew 25% (MongoDB customer)
• +1 more outcomes

Named customers5 records

Segments1 record

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

AI capability6 records

Feature5 records

Partnerships

One partnership is on record.

• ZoomcoreTechnology or IntegrationDeep integration with Zoom for automatic call recording and capture. Chorus automatically connects to Zoom, enabling seamless recording of sales calls without manual intervention.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Gong: The leading direct competitor in conversation intelligence for sales teams. Gong offers near-identical capabilities — call recording, transcription, deal intelligence, and forecasting — and competes head-to-head with Chorus for the same enterprise B2B sales customers.
• Outreach: Sales engagement platform that has built native conversation intelligence (Kaia) capabilities, increasingly overlapping with Chorus's call analysis, coaching, and deal intelligence features for mid-market and enterprise sales teams.
• Salesloft: Sales engagement and conversation intelligence competitor (Drift acquisition) that targets similar sales-led enterprises, offering cadence, call recording, and AI-driven conversation insights that overlap materially with Chorus's product.
• Clari: Revenue platform that combines conversation intelligence (via Wingman/Groove acquisitions) with deal management and forecasting, directly overlapping with Chorus's deal intelligence and revenue intelligence modules for enterprise sales organizations.

Emerging players

• Avoma: AI meeting assistant and conversation intelligence platform for sales and customer-facing teams. Overlaps with Chorus on transcription, summarization, and coaching but with a stronger focus on meeting lifecycle management and broader use cases beyond pure sales.
• Jiminny: Conversation intelligence and sales coaching platform that competes with Chorus on call recording, AI-driven insights, and performance coaching, primarily targeting SaaS and tech sales teams in EMEA and North America.

Broad incumbents

• Salesforce: Dominant CRM incumbent whose Sales Cloud and Einstein Conversation Insights offer in-platform call analytics, transcription, and AI-driven coaching, competing with Chorus inside large Salesforce-centric accounts where procurement prefers bundled suites.
• HubSpot: Broad CRM and sales hub provider that includes conversation intelligence features (call tracking, transcripts, AI summaries) within its Sales Hub, competing with Chorus especially in mid-market and SMB segments where HubSpot is the system of record.
• Microsoft: Incumbent with Dynamics 365 Sales and Microsoft Teams/Sales Copilot offering conversation capture, transcription, and AI summarization natively in the Microsoft productivity stack — a key competitive vector for Chorus in Microsoft-centric enterprises.

Others

• Zoom: Core integration partner that provides the call capture infrastructure underpinning Chorus's automatic recording capability, while also expanding its own Zoom Revenue Accelerator CI product — a partial competitor and a key ecosystem dependency for Chorus.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/chorus_ai
• YouTubeyoutube.com/c/zoominformation
• Facebookfacebook.com/chorusai
• LinkedInlinkedin.com/company/zoominfo/mycompany
• Instagraminstagram.com/zoominfo

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds4 records

Investors4 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Chorus.ai