What Clearhead does

Clearhead is a digital mental health platform headquartered in Auckland, New Zealand, founded in 2018 by medical doctor Angela Lim and software engineer Michael Connolly. The company provides an integrated Employee Assistance Program (EAP) combined with a wellbeing platform, therapy booking, and organisational data analytics, targeting enterprise customers across New Zealand and Australia with a secondary consumer self-serve tier. The platform is accessible via web, iOS, and Android, and incorporates an AI-powered Wellbeing Assistant chatbot trained by in-house clinical psychologists, NLP-driven therapist matching, and a mood journal with pattern detection, all sitting alongside a human-therapist network of hundreds of practitioners (30%+ psychologists).

The core product portfolio consists of three enterprise modules — EAP Services, the Wellbeing Platform (micro-lessons, self-help tools, guided journeys), and Data Analytics benchmarked to ISO 45003 — supplemented by Therapy Booking, the AI Wellbeing Assistant, the Mood Journal, a 24/7 crisis helpline, and career/financial/legal adviser services. A separate SaaS platform at provider.clearhead.org.nz serves the therapist supply side with calendar integration (Google, Outlook), automated invoicing, and 5-day payment terms. The company holds ISO 27001 certification and complies with HISO 10029:2015 (NZ Health Information Privacy and Security Framework) and is working toward SOC 2.

Clearhead monetises through three primary mechanisms: (1) subscription EAP contracts with employers who fund therapy sessions and receive anonymised wellbeing data, (2) insurer partnerships (notably nib) where insurers pay for therapy sessions distributed to their customers, and (3) a reseller model branded Clearhead Lite targeting small businesses. A freemium consumer tier provides free access to mental health resources, the AI assistant, and limited therapy booking, with premium access gated behind employer, insurer, or reseller sponsorship. Named enterprise customers include Sharesies, nib, Entain, Z Energy, Contact Energy, and Tax Traders. Reported scale metrics include 200,000+ employees with access, 10x adoption versus traditional EAPs (reaching up to 60% of workforce vs 3-5% industry baseline), and a 97.7% therapy satisfaction rate. Disclosed funding consists primarily of small NZ government innovation grants from Callaghan Innovation (~$468K cumulative) and an AWS Impact Accelerator participation — no institutional venture rounds are disclosed.

Name

Clearhead

Legal name

Clearhead Limited and Clearhead Australia Pty Ltd

Website

https://myclearhead.com

Company type

Private

Founded year

2018

Operating status

Operating

Headcount range

11–50 employees

Short description

Clearhead is a New Zealand-founded digital mental health platform providing EAP services, therapy booking, wellbeing tools, and organisational analytics to enterprise customers across New Zealand and Australia, with a secondary consumer self-serve tier and an AI Wellbeing Assistant chatbot.

Ownership category

akta.pro rank

Product category

Employee Assistance Program (EAP)

NAICS

Outpatient Mental Health and Substance Abuse Centers (621420)

SIC

Services-Misc Health & Allied Services, Nec (8090), Services-Specialty Outpatient Facilities, Nec (8093)

akta.pro primary industry

Workplace Mental Health & EAP-Integrated Teletherapy Platforms (HLALAEAK)

akta.pro secondary industries

Behavioral & Mental Health Virtual Care (EAP/Teletherapy) (HLALADAB), Employee Assistance Programs (EAP) Management (HLAEAHAB), Crisis Support, Suicide Prevention & Acute Behavioral Triage Platforms (HLALAEAI)

Keywords

• Employee Assistance Program
• Mental Health Platform
• Wellbeing Technology
• AI Therapy Matching
• EAP Services

Headquarters

HQ city

Auckland

HQ country

New Zealand

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Enterprise EAP Contracts: Clearhead acts as an EAP provider to organisations. Employers pay for access to the platform and employer-funded therapy sessions for their employees. Includes clinical support helpline and organisational wellbeing data insights.
2. Therapy Session Payments: Facilitates payment between funders (employers, insurers, resellers) and therapists. Clearhead coordinates invoicing and payment through the platform. Therapists invoice Clearhead and get paid within five days.
3. Insurer Partnerships: Health insurance providers partner with Clearhead to provide customers access to therapists, with therapy sessions paid for by the insurer.
4. Reseller Model (Clearhead Lite): Companies sell the 'Clearhead Lite' package to small businesses, including access to essential mental health tools and funded therapy sessions for staff.

Pricing tiers

Go-to-market motion3 records

Distribution channels6 records

Marketing channels8 records

Core offering

Clearhead provides an AI-powered mental health and wellbeing platform that combines traditional Employee Assistance Program (EAP) services with digital self-help tools, personalized wellbeing journeys, and on-demand therapy booking. The platform serves employers (B2B), insurers and resellers (B2B2C), and individual consumers via a free Basic Account (B2C), with an AI Wellbeing Assistant chatbot, intelligent therapist matching, 24/7 crisis support, and clinical helpline access across Australia and New Zealand.

Product overview

Clearhead is a comprehensive digital mental health platform offering a multi-module ecosystem for both organisations and individuals. The core offering consists of three interconnected products: EAP Services (Employee Assistance Program), the Wellbeing Platform (digital tools and guided journeys), and Data Analytics (workplace insights). These are complemented by Therapy Booking (connecting users with a network of hundreds of therapists), the AI-powered Wellbeing Assistant chatbot, and the Mood Journal for self-tracking. For therapists, Clearhead provides a separate SaaS platform for booking management and client administration. The platform is accessible via browser, iOS app, and Android app, and includes a crisis helpline, self-help library, and access to career and financial adviser services.

Differentiator

Problem solved

Functional benefit

Products and services

• EAP Services (Employee Assistance Program) Core enterprise Employee Assistance Program combining counseling, crisis support, and therapy access for employees of subscribing ANZ organizations.
• Wellbeing Platform End-to-end digital wellbeing platform available via web and mobile apps, providing personalized mental health tools, self-help content, and therapy access.
• Wellbeing Assistant (AI Chatbot) AI-powered conversational chatbot that provides personalized wellbeing guidance, content recommendations, and navigation within the Clearhead platform.
• Therapy Booking On-demand booking service that intelligently matches users to therapists based on preferences and integrates with Google and Outlook calendars for session scheduling.
• Guided Wellbeing Journey Personalized multi-step wellbeing program that adapts to individual user needs and progress over time, with clinician-designed content.
• Mood Journal In-app mood tracking tool that lets users log and reflect on their emotional patterns over time to inform wellbeing recommendations.
• Self-Help Library Clinically-validated library of self-help articles, exercises, and resources covering mental health and wellbeing topics.
• 24/7 Crisis Helpline Round-the-clock crisis support helpline staffed by trained clinicians, available to all Clearhead users across Australia and New Zealand.
• Clinical Support Helpline Clinical helpline providing users with access to mental health professionals for advice, triage, and ongoing support.
• Data Analytics & Reporting Employer-facing analytics dashboards reporting anonymized wellbeing utilization, trends, and ROI metrics for subscribing organizations.
• Therapist Booking Management System Internal operations platform used by Clearhead to manage its ANZ therapist provider network, scheduling, and clinical operations.
• Clearhead Lite (Reseller Package) White-label/reseller wellbeing package distributed through insurers, brokers, and other partners to reach SME clients and policyholders.
• Basic Account (Free Tier) Free consumer tier providing individual users access to core wellbeing tools, self-help content, mood journal, and therapy booking without an employer relationship.
• Adviser Services Support and resources for people leaders, managers, and advisers within customer organizations to better support employee mental health.

Quantifiable outcome

• 10x more employee adoption than traditional EAP services, reaching up to 60% of workforce compared to 3-5% with traditional EAP
• +3 more outcomes

Named customers6 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

AI capability6 records

Feature6 records

Partnerships

Five partnerships are on record, tiered minor and core.

• The Positivity InstituteminorStrategic or Co-development Partner · 12 June 2024Partnership focused on women's mental health. Collaboration on content and resources for women in mental health.
• nib (Toi Ora Programme)coreStrategic or Co-development Partner · 15 May 2024Joint partnership 'Toi Ora' offering funded therapy to Māori. Clearhead and nib collaborating to address barriers to mental health support for Māori communities.
• NZMII (New Zealand Medical Association)minorStrategic or Co-development Partner · 3 May 2024Partnership to combat burnout among doctors in an understaffed healthcare system. Offering 1000 hours of free therapy to healthcare workers.
• New Zealand Ministry of HealthminorOthersGovernment health ministry supporting mental health initiatives. Logo appears in footer indicating some form of relationship or endorsement.
• New Zealand Ministry of Social DevelopmentminorOthersGovernment ministry supporting social development and wellbeing initiatives. Logo appears in footer indicating some form of relationship or endorsement.

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Spring Health: Spring Health sells precision mental health benefits to employers, using assessments to match employees to the right care. Its AI-driven matching and employer sales motion mirror Clearhead's intelligent therapist-matching and B2B2C model.
• Unmind: Unmind is a UK-based mental health platform for employers combining measurement, prevention, and access to therapy. Its B2B wellbeing-plus-EAP proposition closely parallels Clearhead's enterprise offering.
• Lyra Health: Lyra is a US-based mental health benefits platform providing EAP-style therapy and coaching to employers. It is the most direct global comparable to Clearhead's enterprise EAP-plus-wellbeing model, differing mainly by geography and scale of capital raised.
• Modern Health: Modern Health is a global mental health platform combining therapy, coaching, and digital tools for employers. Like Clearhead, it sells to HR leaders and aims to drive higher utilisation than legacy EAPs through a digital-first experience.
• Sonder: Sonder is an Australia/NZ-headquartered employee wellbeing platform providing EAP, safety, and mental health support to enterprises. It is one of the most directly comparable regional peers given shared ANZ customer base and EAP-plus-tech model.

Broad incumbents

• Calm Business: Calm Business sells employer-subsidised access to the Calm meditation and sleep app. It overlaps with Clearhead's digital self-help and micro-lesson layer, though it does not offer therapy or clinical services.
• Headspace Health: Headspace (now Headspace Health after merging with Ginger) offers employer-sponsored mental health benefits including therapy, coaching, and a consumer meditation app. It is a broader incumbent player overlapping with Clearhead's EAP-plus-wellbeing offering.
• TELUS Health (EAP): TELUS Health operates a large incumbent EAP globally, including in Australia and New Zealand. It is comparable as the legacy EAP category leader that Clearhead is positioning itself against with higher digital engagement.

Emerging players

• Wysa: Wysa is an AI-driven mental health chatbot offering anonymous self-help and escalation to human therapists. It is comparable to Clearhead's AI Wellbeing Assistant as an AI-first mental health entrant serving both consumers and employers.

Regional players

• MindSpot Clinic: MindSpot is an Australia-based government-funded digital mental health clinic offering therapist-supported online treatment. It is a regional peer relevant to Clearhead's ANZ outpatient mental health positioning, though operating on a public-sector rather than commercial model.

Market position

Strengths5 records

Weaknesses1 record

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/clear-head

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds6 records

Investors2 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Clearhead