MedecinDirect

What MedecinDirect does

MédecinDirect is a French société de téléconsultation agréée by the French Ministry of Health, founded circa 2010 and headquartered in Paris. It operates a 24/7 online medical consultation platform accessible via a web patient portal (patient.medecindirect.fr) and native iOS and Android apps, where patients self-register, complete a medical questionnaire, and consult licensed physicians either by video (by appointment) or in writing (no appointment, ~32 minute average wait). The platform covers 25+ medical specialties through a network of 150+ doctors, 100+ of whom are conventioned and registered with the Conseil national de l'Ordre des médecins (CNOM); every practitioner is verified before onboarding and identified by an RRPS number. Clinical outputs include electronic prescriptions accepted in French pharmacies and work-stop certificates (capped at three days), with video consultations eligible for standard Assurance Maladie reimbursement (70%) plus complementary mutuelle coverage (30%), or 100% coverage via partner insurers, mutuelles, enterprises, or specific patient statuses (ALD, maternité, AME, CSS, attentat victims).

The underlying platform is a React 18 web application with native mobile clients, hosted on a certified Hébergeur de Données de Santé (HDS) provider under strict access controls and GDPR-compliant data handling. MédecinDirect monetizes through three streams: per-consultation fees for direct-pay patients (usage-based), recurring B2B contracts with mutuelles, insurers, brokers and enterprises under a B2B2C model that the company says reaches ~14 million covered French citizens, and managed-services agreements with local authorities ("collectivités") deploying assisted teleconsultation spaces ("Nos espaces de santé"). Distribution combines a self-serve direct-to-consumer motion (the "Je consulte" CTA, content-driven SEO via a medical-direction-reviewed Maladies/Symptômes/Traitements knowledge base and blog) with a partner-channel motion via French complementary health insurers.

The company's stated scale metrics include 1 million cumulative consultations, 95% patient satisfaction, 25+ specialties, and a 2026-2027 Capital ranking as the 3rd Health platform in France. Leadership comprises co-founder Marc Guillemot, Chief Medical Officer Frédéric Dussauze and COO Antoine Lescure. Only one funding round (~$672,603 in January 2018) is disclosed, headcount sits in the 11-50 range, and all operations are France-only — limiting the geographic surface despite a sizeable insured-lives distribution footprint.

Name

MedecinDirect

Legal name

MédecinDirect

Website

https://medecindirect.fr

Company type

Private

Founded year

2010

Operating status

Operating

Headcount range

51–100 employees

Short description

MédecinDirect is a French Ministry of Health–approved teleconsultation platform that delivers 24/7 video and written medical consultations to patients in France through a network of 150+ CNOM-registered doctors, monetizing via per-consultation fees and B2B contracts with mutuelles, insurers, enterprises, and local authorities.

Ownership category

akta.pro rank

Product category

Telemedicine Services

NAICS

Offices of Physicians (62111), Offices of Physicians (6211)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Health Services (8000), Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Primary Care & General Medicine Virtual Care (HLALAAAA)

akta.pro secondary industry

24/7 On-Demand Urgent Care Virtual Visit Platforms (HLALAJAA)

Keywords

• Telemedicine services
• Medical teleconsultation
• Online doctor consultations
• Digital health platform
• Remote healthcare access

Headquarters

HQ city

Paris

HQ country

France

HQ region

Europe

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Per-consultation teleconsultation fees (patient pay): Patients pay per consultation for video or written appointments; video consultations are reimbursed 70% by Assurance Maladie and 30% by the patient's mutuelle, with conditional 100% coverage for specific statuses (ALD, maternité, AME, CSS, attentat victims). 100% prise en charge applies for users accessing MédecinDirect via a partner mutuelle/insurer/enterprise.
2. B2B contracts with mutuelles, insurers, brokers and enterprises: Recurring partnership revenue from "Solutions pour les mutuelles et assureurs" — health insurers, brokers and companies contract to provide their members/employees with access to MédecinDirect. The site cites ~14 million French citizens reached via these partners.
3. Assisted teleconsultation spaces ("Nos espaces de santé") for local authorities/collectivités: Deployment of assisted teleconsultation spaces (typically in medical deserts) under agreements with local authorities ("Collectivités"), generating contracted revenue from public-sector partners.

Pricing tiers

Go-to-market motion3 records

Core offering

MédecinDirect operates a 24/7 medical teleconsultation platform that connects individual patients with 150+ CNOM-registered French physicians and specialists through video consultations (by appointment) and written exchanges (no appointment, ~32 minute average wait), covering 25+ medical specialties plus psychology, dietetics and APA coaching. The service is delivered via a web platform, patient portal, and native iOS/Android apps, with electronic prescriptions valid in French pharmacies, online work-stop certificates, and reimbursement integration with Assurance Maladie and complementary health insurers. The platform also distributes to ~14 million French citizens via B2B partnerships with mutuelles, insurers, brokers, enterprises and local authorities, including assisted teleconsultation spaces deployed in medical deserts.

Product overview

MédecinDirect is a single, unified 24/7 medical teleconsultation platform (not a multi-product suite) that bundles general-medicine and specialist video or written consultations, electronic prescriptions and work-stop certificates, all accessed through a single patient portal and mobile apps. The platform is organised around the core "Consultation médecin généraliste" / "Espace Patient" experience, with specialty modules (psychologue, diététicien, APA coach, Second Avis) and feature modules (Ordonnance en ligne, Arrêt de travail) operating as variants of the same workflow. B2B extensions ("Nos espaces de santé" and "Solutions pour les mutuelles et assureurs") reuse the same platform for partners, while the editorial properties (Blog and the Maladies / Symptômes / Traitements knowledge base) support acquisition and patient education under the same MédecinDirect brand.

Differentiator

Problem solved

Functional benefit

Products and services

• MédecinDirect Téléconsultation Platform Core 24/7 French medical teleconsultation platform enabling patients to consult licensed general practitioners and specialists via video (by appointment) or written exchange (no appointment, ~32 minute average wait), with electronic prescriptions accepted in French pharmacies, on-line work-stop certificates (limited to 3 days), and Assurance Maladie reimbursement integration. Accessible via web (medecindirect.fr), patient portal (patient.medecindirect.fr), and native iOS/Android apps.
• Consultation médecin généraliste Online general-medicine consultations with 150+ CNOM-registered French physicians available 24/7 by video or written exchange, eligible for Assurance Maladie reimbursement when conducted by video and the patient has no available treating physician.
• Consultation psychologue Remote consultations with psychologists as part of the MédecinDirect teleconsultation offering, supporting patients' mental health needs alongside medical consultations.
• Consultation diététicien Remote dietary and nutrition consultations with registered dietitians delivered via the MédecinDirect platform.
• Accompagnement sportif (Coach APA) Adapted Physical Activity (APA) coaching delivered remotely as a wellness add-on to the medical teleconsultation platform, supporting patients' physical activity and well-being needs.
• Second Avis médical Online second medical opinion service offered as part of the MédecinDirect teleconsultation portfolio, allowing patients to obtain additional specialist input on a diagnosis or treatment plan.
• Espace Patient MédecinDirect Web-based patient portal where users describe symptoms, attach documents (photos, reports), choose between video (by appointment) and written (no appointment) consultations, and access prescriptions and post-consultation summaries.
• Application mobile MédecinDirect (iOS) Native iOS application (App Store id 938059350) providing patients with on-the-go access to MédecinDirect's teleconsultation service on iPhone, including video and written consultations.
• Application mobile MédecinDirect (Android) Native Android application (package com.medecindirect.app.android) providing patients with on-the-go access to MédecinDirect's teleconsultation service on Android devices, including video and written consultations.
• Nos espaces de santé (Assisted teleconsultation spaces) B2B offering of assisted teleconsultation spaces (espaces de téléconsultation assistée) deployed with partner mutuals, insurers and local authorities (collectivités) to extend MédecinDirect access to populations in medical deserts.
• Solutions pour les mutuelles et assureurs B2B partnership offering that enables French health mutuals (mutuelles), insurers, brokers and enterprises to provide their members, policyholders or employees with access to MédecinDirect teleconsultations, often 100% covered by the partner and reaching approximately 14 million French citizens.

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Scale indicators9 records

Recent moves5 records

Expansion highlights4 records

Emerging players

• Tessan: French operator of connected teleconsultation booths in pharmacies and medical practices; competes most directly with MédecinDirect's assisted-teleconsultation spaces and with medical-desert public-sector contracts.
• TokTokDoc: France-focused teleconsultation operator with assisted-booth offerings for medical deserts; very close comparable to MédecinDirect's 'Nos espaces de santé' collectivités use case.

Broad incumbents

• Doctolib: France's dominant health-booking platform; Doctolib has expanded into teleconsultation and is the closest broad incumbent. Overlaps directly with MédecinDirect on reimbursed video teleconsultation but operates at vastly larger scale and with broader physician-appointment software.
• Cegedim: French health-tech incumbent owning Maiia and a broad portfolio of physician software, EHR, and teleconsultation infrastructure; overlaps with MédecinDirect in reimbursed teleconsultation and is both a competitor and a software ecosystem reference.
• Alan: French health insurtech offering mutuelle coverage plus an integrated telemedicine service. Competes with MédecinDirect on the B2B2C insurance channel (insurers bundling telehealth to members) though Alan is also a potential partner.

Direct peers

• Maiia (Cegedim): French teleconsultation and patient-management software owned by Cegedim. Competes directly on reimbursed video teleconsultation and benefits from Cegedim's installed base of physicians and software distribution.
• Medadom: French teleconsultation provider operating both an app and assisted teleconsultation booths in pharmacies, directly comparable to MédecinDirect's 'Nos espaces de santé' model and to its reimbursed B2C consultation flow.
• Hellocare: French teleconsultation platform offering general and specialist consultations reimbursed by Assurance Maladie; similar target customers (patients + mutuelles/enterprises) and similar multi-specialty positioning.
• Qare: French teleconsultation platform offering video and written consultations with CNOM-registered doctors; very similar product proposition (generalists + specialists, reimbursed, 24/7) and serves many of the same mutuelles. Direct competitor for both B2C and B2B2C contracts.
• Livi (Kry Group): Swedish-founded telehealth operator (Kry/Livi) active in France via livi.fr, offering video consultations reimbursed by Assurance Maladie. Directly comparable on teleconsultation, specialties, and B2B partnership model with French insurers.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/@MedecinDirect
• LinkedInlinkedin.com/company/medecindirect
• Xx.com/medecindirect

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds1 record

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about MedecinDirect