Doceo
Doceo is a York, Pennsylvania-based managed services provider that delivers integrated IT solutions, print technology, outsourced printing, and marketing services to mid-market and enterprise customers across the Mid-Atlantic region.
- Company typePrivate
- Founded2004
- HeadquartersYork, United States
- Headcount51–100
- GTM typeB2B
- OfferingServices
What Doceo does
Doceo Office Solutions, LLC is a privately held managed services provider headquartered in York, Pennsylvania, founded in 2004, that sells an integrated portfolio of IT Solutions, Print Technology, Outsourced Printing, and Marketing Services to mid-market and enterprise customers across the Mid-Atlantic region (Pennsylvania, Maryland, Virginia, and Washington DC). The company operates 15 local service locations and reaches the market through direct enterprise field sales with consultative, quote-based pricing, while also offering a website lead-generation funnel. Its technology stack centers on Microsoft 365, Azure, Cisco networking, and a suite of OEM print devices (Toshiba, Canon, Kyocera, Epson, Xerox, Lexmark) wrapped in Doceo's managed service layer that includes PaperCut, uniFLOW, DocuWare, and XMPie print management software, plus Pitney Bowes SaaS shipping and mailing.
Doceo's revenue model is a hybrid: recurring monthly managed IT and managed print subscriptions, multi-year equipment lease or service contracts on hardware, transactional per-piece or per-job pricing on outsourced printing (with postage passed through at discounted presort rates), and project- or retainer-based pricing on marketing services. Customer retention is reported at 94% with an NPS of 95 and a 5.0 Google rating from 76 reviews. Named customer logos span nonprofits, healthcare, manufacturing (including BAE Systems and Harley-Davidfield-adjacent local firms), financial services (Fulton Financial), and government customers such as Manchester Township, and Doceo says it has executed eight acquisitions since 2018 to consolidate the regional office technology landscape, with two Maryland acquisitions in 2025 (Unison Business Solutions and the copy and print division of Landis Office Center) and a new Business Services Division launched in early 2026 that adds AI Advisory Services, Marketing Advisory and Growth Services, and Branded Merchandise and Apparel alongside the core print-and-mail offering.
The company is family- and employee-owned with no disclosed private equity or venture backing, and revenue is not publicly reported. Leadership consists of CEO John Lewis, COO/CTO Christian White, Chief Marketing and Technology Officer Jim Haney (who leads the Business Services Division), VP of Operations Juleen Bixler, and the late co-founder Dave Bryson honored via the David J. Bryson Memorial Fund. Distribution is regional rather than national, with no evidence of marketplace listings, resellers, or OEM channels; sales depend on a field sales force and a content-driven website that explicitly references the "They Ask, You Answer" educational model.
Doceo firmographics
Firmographics- Name
- Doceo
- Legal name
- Doceo Office Solutions, LLC
- Website
- https://mydoceo.com
- Company type
- Private
- Founded year
- 2004
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Doceo is a York, Pennsylvania-based managed services provider that delivers integrated IT solutions, print technology, outsourced printing, and marketing services to mid-market and enterprise customers across the Mid-Atlantic region.
- Ownership category
- akta.pro rank
Doceo industry classification
Industry- Product category
- Managed Print and IT Services
- NAICS
- Support Activities for Printing (32312), Printing and Related Support Activities (323), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Commercial Printing (except Screen and Books) (323111)
- SIC
- Service Industries For The Printing Trade (2790), Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Processing & Data Preparation (7374)
- akta.pro primary industry
- Print & Peripheral Services (Managed Print, scanners, peripherals) (BPAEAIAM)
- akta.pro secondary industries
- Business Process-Aligned IT Outsourcing (ITO + BPO Integrated) (BPAEAMAJ), Print, Mailroom & Document Workflow Services (Inbound/Outbound Processing) (BPAAAKAL), Print-on-Demand Production (Book POD, Short-Run Fulfillment) (MPAJALAG)
Keywords
Where Doceo is headquartered
LocationHeadquarters
- HQ city
- York
- HQ country
- United States
- HQ region
- North America
Offices3 records
Markets served
Doceo business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Supply Chain
Revenue model
- Managed IT Services: Ongoing IT support, cybersecurity, cloud services, network infrastructure, and managed service agreements delivered through monthly recurring contracts with proactive monitoring and 24/7 help desk support
- Print Technology Sales and Service: Sale and lease of multifunction printers, copiers, and print management software (Toshiba, Kyocera, Canon, Epson, Xerox). Includes hardware sales, consumables, and service contracts
- Outsourced Printing Services: High-volume print production, custom finishing, print-and-mail fulfillment, and variable data printing services typically priced per-piece or per-job with postage passed through at discounted rates
- Marketing Services: Digital marketing, website design, content creation, SEO, social media strategy, media/PR, and print/direct mail services offered through monthly retainers or standalone projects
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Managed IT Services - Custom pricing based on organization size and service scope |
| Hybrid | Multi-year contract | Print Technology - Equipment lease or purchase with service contracts |
| Unit Pricing | Pay-as-you-go | Outsourced Printing - Per-piece or per-job pricing |
| Subscription | Monthly | Marketing Services - Monthly retainers or project-based pricing |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels8 records
Doceo product offering
Product offeringCore offering
Doceo provides integrated managed IT services, print technology sales and service, outsourced print production, and marketing services to mid-market and enterprise businesses in the Mid-Atlantic region. The company sells, leases, and services multifunction printers and production print equipment from manufacturers including Toshiba, Canon, Kyocera, Epson, and Xerox; delivers managed IT support (help desk, cybersecurity, cloud, UCaaS) via monthly recurring contracts; produces high-volume commercial print, custom finishing, and end-to-end print-and-mail fulfillment; and runs digital marketing, website, and content services for clients.
Product overview
Doceo is a technology and services company offering an integrated portfolio of IT Solutions, Print Technology, Outsourced Printing, and Marketing Services. The core offerings include managed IT support (with Remote Help Desk, Cybersecurity, Network Infrastructure, UCaaS), office print technology (multifunction printers, laser printers, large format and production printers from brands including Toshiba, Kyocera, Canon, Xerox, and Epson), and print management software (PaperCut, uniFLOW, Elevate Sky, DocuWare). The company has expanded into outsourced printing services (high volume printing, custom finishing, mail fulfillment) and marketing services (digital marketing, website design, content creation, social media, PR, and print/direct mail). The recent Business Services Division launch adds AI Advisory Services, Marketing Advisory & Growth Services, and Branded Merchandise & Apparel to the portfolio. Doceo serves the Mid-Atlantic region from headquarters in York, Pennsylvania.
Differentiator
Problem solved
Functional benefit
Brands
- Business Services Division: Full-service business solutions offering including AI Advisory Services, Marketing Advisory & Growth Services, Outsourced Print & Mail Solutions, and Branded Merchandise & Apparel.
Products and services
- Managed IT Services (Remote Help Desk & Network Monitoring) Technical support services including Windows, Apple OS, and mobile device support with 24/7/365 network monitoring, sold to mid-market and enterprise businesses through managed service agreements.
- Cybersecurity Solutions
- Network & Infrastructure Services
- Cloud Services
- Unified Communications (UCaaS)
- IT Hardware Procurement
- Microsoft 365 Services
- Business Process Optimization
- IT Consulting & Roadmapping
- Multifunction / All-in-One Printers
- Office Laser Printers
- Large Format Printers
- Production Printers
- Print Management Software
- High Volume Outsourced Printing
- Custom Finishing Services
- Print and Mail Fulfillment
- Digital Marketing
- Website Design & Support
- Content Creation
- Social Media Strategy
- Media & Public Relations
- Print & Direct Mail Marketing
- AI Advisory Services Consulting services to help businesses develop and implement AI strategies and leverage AI tools for business operations, sold to enterprise and mid-market clients.
- Marketing Advisory & Growth Services Strategic marketing consulting to support business growth objectives and marketing campaign optimization for client organizations.
- Branded Merchandise & Apparel Custom branded merchandise and company store programs for corporate apparel and promotional products for client organizations.
Quantifiable outcome
- 20-40% print cost reduction through managed print services
- +5 more outcomes
Companies that use Doceo
Customer profileNamed customers7 records
Segments7 records
Ideal customer profiles3 records
Doceo technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration10 records
AI capability11 records
Feature5 records
Doceo partnerships and signals
Strategic signalPartnerships
15 partnerships are on record, tiered core.
- MicrosoftcoreMicrosoft technology partnership providing Microsoft 365, Azure cloud services, and related Microsoft ecosystem integrations. Doceo offers Microsoft 365 implementation, optimization, and migration services including Workspace to Microsoft 365 conversion and GoDaddy to Microsoft 365 conversion.
- ToshibacoreToshiba is a primary multifunction printer vendor for Doceo. Toshiba multifunction printers are offered as part of Doceo's print technology portfolio with full service and support.
- CanoncoreCanon is a major multifunction printer and large format printer vendor for Doceo's print technology offerings. Canon systems are sold, installed, and supported as part of Doceo's managed print services.
- KyoceracoreKyocera laser printers and multifunction devices are offered as part of Doceo's office print technology solutions.
- EpsoncoreEpson multifunction printers are part of Doceo's print technology portfolio, offered alongside service and managed print support.
- XeroxcoreXerox production printers are offered through Doceo's print technology division, particularly for high-volume production print needs.
- PaperCutcorePaperCut print management software is offered as part of Doceo's managed print services, providing print job management, tracking, and scanning capabilities.
- CiscocoreCisco networking equipment and solutions integrated into Doceo's IT infrastructure services including network and infrastructure deployments.
- SonicWallcoreSonicWall cybersecurity solutions integrated into Doceo's cybersecurity offerings for firewall, network security, and threat protection.
- DellcoreDell business workstations, servers, and IT hardware offered through Doceo's IT hardware procurement services.
- LenovocoreLenovo business workstations and servers offered through Doceo's IT hardware procurement division.
- HP (Hewlett-Packard)coreHP business workstations, laptops, and printing solutions offered through Doceo's IT hardware procurement and print technology services.
- ApplecoreApple OS support and Mac device management offered as part of Doceo's IT solutions, including Apple OS support for macOS devices in workplace environments.
- Pitney BowescorePitney Bowes SaaS shipping and mailing solutions integrated into Doceo's print and mail fulfillment services following acquisition of Unison Business Solutions.
- LexmarkcoreLexmark printers offered as part of Doceo's print technology portfolio, particularly through the Landis Office Center acquisition.
Scale indicators7 records
Recent moves6 records
Expansion highlights5 records
Doceo competitors and assessment
Company assessmentBroad incumbents
- CDW Corporation: Large multi-billion-dollar IT solutions provider offering managed IT, networking, cloud, and security services to mid-market and enterprise. Competes with Doceo's managed IT/cybersecurity offering at much larger scale and with broader geographic coverage.
- Sharp Electronics Business Solutions: Provider of multifunction printers, managed print services, and workplace technology solutions. Competes with Doceo as both an OEM supplier and direct MPS provider in Mid-Atlantic accounts.
- Xerox Holdings: Major global provider of print, managed print services, and IT/digital services with national direct-sales coverage. Directly competes in Doceo's verticals, including financial services and government, with broader enterprise capability.
- Konica Minolta Business Solutions: Global manufacturer and managed services provider offering multifunction printers, managed print, and IT services through a direct and dealer channel. Competes with Doceo across the full MPS stack but at a national/global scale.
- Ricoh USA: Global office technology and digital services provider offering managed print, document services, and IT solutions directly and through channel partners. Competes with Doceo in the Mid-Atlantic but with broader geographic reach.
Direct peers
- Pacific Office Automation: Pacific Northwest provider of managed print services, IT solutions, and document management to mid-market and enterprise businesses. Directly comparable in business model, multi-vendor hardware portfolio, and regional consolidation strategy.
- RJ Young: Southeast US provider of managed IT, managed print, and document management services with a strong regional field-sales presence. Directly comparable in target customers, service mix, and growth-via-acquisition strategy.
- Donnellon McCarthy Enterprises: Ohio-based office technology and managed print services provider serving mid-market and enterprise customers with copiers, MPS, and document solutions. Comparable regional footprint and product/service portfolio to Doceo.
- Marco Technologies: Upper Midwest-based managed services provider combining managed IT, managed print, and document solutions for mid-market and enterprise customers. Closely comparable to Doceo in bundling IT and print under one regional field-sales model.
- Gordon Flesch Company: Midwest-based family-owned office technology provider offering managed print, managed IT, and document workflow solutions. Highly comparable as a regional, family-owned MPS + IT competitor pursuing multi-state expansion.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Doceo social profiles
Digital presenceDoceo financial estimates
Financial estimateRevenue estimate
Valuation estimate
Doceo leadership team
Management profileNumber of profiles
Profiles4 records
Doceo funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Doceo M&A and investment
M&A and investmentM&A4 records
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Doceo
What does Doceo do?
Doceo provides integrated managed IT services, print technology sales and service, outsourced print production, and marketing services to mid-market and enterprise businesses in the Mid-Atlantic region. The company sells, leases, and services multifunction printers and production print equipment from manufacturers including Toshiba, Canon, Kyocera, Epson, and Xerox; delivers managed IT support (help desk, cybersecurity, cloud, UCaaS) via monthly recurring contracts; produces high-volume commercial print, custom finishing, and end-to-end print-and-mail fulfillment; and runs digital marketing, website, and content services for clients.
Is Doceo a public or private company?
Doceo is a private company. It is classified as management employee owned and is currently operating.
When was Doceo founded?
Doceo was founded in 2004. It employs 51 to 100 people.
Where is Doceo based?
Doceo is headquartered in York, United States, in the North America region.
How does Doceo make money?
Four revenue lines are on record. Managed IT Services are the primary driver. The others are print Technology Sales and Service, outsourced Printing Services and marketing Services.
Who are Doceo's main competitors?
Broad incumbents on record are CDW Corporation, Sharp Electronics Business Solutions, Xerox Holdings, Konica Minolta Business Solutions and Ricoh USA. Direct peers are Pacific Office Automation, RJ Young, Donnellon McCarthy Enterprises, Marco Technologies and Gordon Flesch Company.
Does Doceo have an API?
No public API is recorded for Doceo.
What industry is Doceo in?
Doceo's product category is Managed Print and IT Services. Its primary akta.pro industry code is BPAEAIAM, Print & Peripheral Services (Managed Print, scanners, peripherals), with a secondary code of BPAEAMAJ, Business Process-Aligned IT Outsourcing (ITO + BPO Integrated). Its NAICS code is 32312 and its SIC code is 2790.