Cemplicity
Cemplicity is a New Zealand-headquartered SaaS platform that captures patient-reported experience and outcome measures for hospitals and healthcare providers, serving NHS, NMC Healthcare, and other systems across nine countries.
- Company typePrivate
- Founded2013
- HeadquartersAuckland, New Zealand
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Cemplicity does
Cemplicity is a New Zealand-headquartered, privately held SaaS company founded in 2013 that builds a cloud platform for Patient-Reported Measures (PRMs), combining Patient-Reported Experience Measures (PREMs) and Patient-Reported Outcome Measures (PROMs) for hospitals, health systems, and government health departments. The platform supports omnichannel survey capture (email, SMS, WhatsApp via Twilio, QR codes, and tablets), real-time analytics dashboards, automated action alerts, scheduled reporting, benchmarking across organizations and regions, key driver analysis, and NLP-based text analysis of open-text feedback. Solution modules span the care continuum (pre-admission, service recovery, discharge readiness, post-care) and condition-specific PROMs for surgical specialties including orthopaedic, cataract, cosmetic, nasal, and prostate procedures, plus symptom tracking, medicine adherence, and surgical site infection surveillance. The product integrates with hospital management systems and EHRs and is backed by multi-jurisdiction compliance certifications (ISO 27001, UKAS, NHS Digital Toolkit/DTAC, Cyber Essentials, GDPR, HIPAA, HITRUST CSF, UAE NHITECH) with in-region AWS data hosting.
The company operates a group structure with Cemplicity Limited (New Zealand) as the parent and wholly-owned subsidiaries in Ireland and the United Kingdom plus an Australian branch, and by 2025 served customers across nine countries including the UK, Ireland, Australia, New Zealand, UAE, South Africa, Switzerland, and the United States. Anchor logos include the NHS (UK), NMC Healthcare (UAE), Southern Cross Healthcare (NZ), Sports Surgery Clinic, NHS Sussex, HSE Ireland, and the Health Quality and Safety Commission (NZ). Revenue is generated through annual enterprise SaaS subscriptions priced on a quote basis, with go-to-market executed via direct field sales (Request Demo motion) augmented by a partner channel anchored by strategic alliances with Picker Institute (Sep 2025) and The Beryl Institute (Jul 2025). The company reports R&D intensity above 40% of revenue and bootstrapped its growth without external equity funding, relying instead on small Callaghan Innovation R&D grants and operating cash flow.
Cemplicity firmographics
Firmographics- Name
- Cemplicity
- Legal name
- Cemplicity Limited
- Website
- https://cemplicity.com
- Company type
- Private
- Founded year
- 2013
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Cemplicity is a New Zealand-headquartered SaaS platform that captures patient-reported experience and outcome measures for hospitals and healthcare providers, serving NHS, NMC Healthcare, and other systems across nine countries.
- Ownership category
- akta.pro rank
Cemplicity industry classification
Industry- Product category
- Healthcare Patient Experience & Outcome Software
- NAICS
- Computer Systems Design and Related Services (54151)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Patient Intake, Digital Registration & eForms (HLACAEAF)
Keywords
Where Cemplicity is headquartered
LocationHeadquarters
- HQ city
- Auckland
- HQ country
- New Zealand
- HQ region
- Oceania
Offices9 records
Markets served
Cemplicity business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations
Revenue model
- SaaS Subscription: Cemplicity operates as a Software-as-a-Service company providing a cloud-based platform for healthcare providers to capture, measure and report on patient feedback. The platform is subscription-based with clients paying for access to the technology and reporting tools.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Quote-based enterprise pricing |
Go-to-market motion2 records
Distribution channels2 records
Marketing channels8 records
Cemplicity product offering
Product offeringCore offering
Cemplicity is a cloud-based SaaS platform that enables healthcare providers to capture, measure, and report on Patient-Reported Measures, combining Patient-Reported Experience Measures (PREMs) and Patient-Reported Outcome Measures (PROMs). The platform supports multi-mode patient feedback collection (email, SMS, QR codes, WhatsApp, tablet), real-time analytics, automated alerts, benchmarking, key driver analysis, and integrations with hospital management systems. It serves hospitals, private clinics, and government health departments across nine countries, with data hosted in-region on AWS for regulatory compliance.
Product overview
Cemplicity is a SaaS platform for Patient-Reported Measures (PRMs) comprising a core patient feedback platform with integrated modules. The platform consists of real-time reporting and analytics capabilities (Real-Time Reporting, Interactive Dashboards, Benchmarking, Global Benchmarking), automated engagement tools (Action Alerts, Scheduled Reports, Multi-Mode Capture), and advanced analytics (Key Driver Analysis, Text Analysis, Impact Hub). The solution portfolio includes Patient-Reported Experience Measures (PREMs) programs covering Shared Decision Making, Pre-Admission Experience, Service Recovery Feedback, Discharge Readiness, and Post-Care Experience; and Patient-Reported Outcome Measures (PROMs) including condition-specific modules for Surgical Site Infection, Symptom Tracking, Medicine Adherence, and multiple surgical specialties (Cosmetic, Cataract, Nasal, Shoulder, Carpal Tunnel, Hip Replacement, Knee Replacement, Prostate). The platform supports reputation management through Google Reviews integration and delivers insights via cloud-based reporting with multilingual support including Arabic and WhatsApp integration.
Differentiator
Problem solved
Functional benefit
Products and services
- Cemplicity Platform Cloud-based SaaS platform that enables healthcare providers to capture, measure, and report on patient-reported feedback across experience and outcomes, delivering real-time insights, automated alerts, benchmarking, key driver analysis, text analytics, and continuous quality improvement across multiple regions with in-country data hosting.
- Patient-Reported Experience Measures (PREMs) Experience-measurement program spanning the care journey including shared decision making, pre-admission experience, service recovery, discharge readiness, and post-care experience, designed to help hospitals capture, benchmark, and improve patient experience across all touchpoints.
- Patient-Reported Outcome Measures (PROMs) Outcome-measurement program for collecting patient-reported health outcomes across surgical procedures, symptom tracking, medicine adherence, and condition-specific modules covering cosmetic, cataract, nasal, shoulder, carpal tunnel, hip replacement, knee replacement, and prostate surgery, as well as surgical site infection surveillance.
- Google Reviews Management Reputation management module that helps healthcare providers collect and manage patient reviews on Google to build trust and attract new patients.
Quantifiable outcome
- Response rates up to 63% for PREMs surveys
- +3 more outcomes
Companies that use Cemplicity
Customer profileNamed customers8 records
Segments3 records
Ideal customer profiles3 records
Cemplicity technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration4 records
Feature11 records
Cemplicity partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered core and minor.
- NMC HealthcarecorePartnership with NMC Healthcare, one of the UAE's largest private healthcare providers, to enhance patient experience across NMC's national network of facilities. This collaboration marks a significant step in Cemplicity's expansion into the UAE market and reinforces both organisations' commitment to patient-centred care. NMC is implementing Cemplicity's platform to capture real-time patient insights across their facilities.
- Picker InstitutecoreStrategic alliance between Cemplicity and Picker, the originator of person-centred care concept and international leader in experience-led approaches. Since 1986, Picker has been at the forefront of research into what matters most to people navigating health and care systems. The partnership combines Picker Institute's evidence-based survey frameworks with Cemplicity's advanced technology platform, enabling providers to listen at scale, benchmark internationally, and embed insights directly into decision-making.
- The Beryl InstitutecoreSupporting partnership bringing together two leaders in patient experience. The Beryl Institute is a global community of healthcare professionals committed to improving patient experience across the continuum of care, with members in over 80 countries. The partnership combines real-time patient feedback measurement with extensive resources for professional development, research, and collaboration to support healthcare leaders worldwide in listening to patients and embedding continuous improvement culture.
- Picker (Survey Tools)coreCemplicity has fielded many Picker Institute survey tools over the years, including the national inpatient survey across all NZ public hospitals. Picker provides well-validated and widely used surveys for patients and staff across many different health settings. Cemplicity introduces interested clients to Picker for validated survey tools and provides implementation support through their digital platform.
- Breast Cancer Foundation NZ (BCFNZ)minorPartner organization supporting breast cancer patient outcomes and experience measurement in New Zealand
Scale indicators6 records
Recent moves6 records
Expansion highlights6 records
Cemplicity competitors and assessment
Company assessmentBroad incumbents
- Medallia: Enterprise customer experience platform with a healthcare practice covering patient experience, real-time feedback, and text analytics. Competes with Cemplicity in larger health systems looking for unified CX suites.
- Health Catalyst: Healthcare data and analytics platform with patient-reported outcome and experience modules. Competes with Cemplicity on the analytics layer for large hospital systems seeking enterprise-wide data platforms.
- Press Ganey: Largest US patient experience and PROMs vendor serving thousands of hospitals. Direct competitor to Cemplicity in PREMs/PROMs, but with a far larger US footprint, broader analytics suite, and deeper EHR integrations.
- Qualtrics: General-purpose experience management platform with a dedicated healthcare vertical offering PREMs, patient experience, and experience analytics. Competes with Cemplicity for enterprise hospital deals at the high end of the market.
Emerging players
- Phreesia: Patient intake, registration, and engagement platform for hospitals and life sciences. Adjacent competitor where patient intake overlaps with patient feedback workflows Cemplicity addresses.
- CipherHealth: Specialist in patient engagement, rounding, and post-discharge follow-up for hospitals. Comparable to Cemplicity on real-time outreach and patient feedback capture but with a US-centric footprint.
Direct peers
- TruthPoint: Specialist in real-time patient experience feedback for hospitals and clinics, with strong PREM/NPS focus. Closely comparable product scope to Cemplicity, particularly for community hospitals and specialty clinics.
- GetWellNetwork: Patient engagement platform used by hospitals for interactive care plans, discharge readiness, and post-care follow-up. Overlaps with Cemplicity's discharge readiness, post-care, and shared decision-making modules.
- SurveyVitals: Healthcare-specific patient experience and outcomes survey vendor for hospitals and medical groups. Comparable on PREMs/PROMs capture, real-time reporting, and benchmarking for mid-sized US providers.
- NRC Health: Specialist in healthcare patient experience measurement, real-time feedback, and consumer insights for hospitals and health systems. Closely comparable offering to Cemplicity across PREMs, real-time alerts, and benchmarking.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Cemplicity social profiles
Digital presenceCemplicity compliance and trust
Trust signalCompliance6 records
Cemplicity financial estimates
Financial estimateRevenue estimate
Valuation estimate
Cemplicity leadership team
Management profileNumber of profiles
Profiles5 records
Cemplicity subsidiaries and ownership
Company hierarchySubsidiaries3 records
Cemplicity funding detail
Funding detailFunding overview
Funding rounds2 records
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Cemplicity M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Cemplicity
What does Cemplicity do?
Cemplicity is a cloud-based SaaS platform that enables healthcare providers to capture, measure, and report on Patient-Reported Measures, combining Patient-Reported Experience Measures (PREMs) and Patient-Reported Outcome Measures (PROMs). The platform supports multi-mode patient feedback collection (email, SMS, QR codes, WhatsApp, tablet), real-time analytics, automated alerts, benchmarking, key driver analysis, and integrations with hospital management systems. It serves hospitals, private clinics, and government health departments across nine countries, with data hosted in-region on AWS for regulatory compliance.
Is Cemplicity a public or private company?
Cemplicity is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Cemplicity founded?
Cemplicity was founded in 2013. It employs 11 to 50 people.
Where is Cemplicity based?
Cemplicity is headquartered in Auckland, New Zealand, in the Oceania region.
How does Cemplicity make money?
One revenue line is on record: saaS Subscription.
Who are Cemplicity's main competitors?
Broad incumbents on record are Medallia, Health Catalyst, Press Ganey and Qualtrics. Emerging players are Phreesia and CipherHealth. Direct peers are TruthPoint, GetWellNetwork, SurveyVitals and NRC Health.
Does Cemplicity have an API?
No public API is recorded for Cemplicity.
What industry is Cemplicity in?
Cemplicity's product category is Healthcare Patient Experience & Outcome Software. Its primary akta.pro industry code is HLACAEAF, Patient Intake, Digital Registration & eForms. Its NAICS code is 54151 and its SIC code is 7372.