Pacific Office Automation

What Pacific Office Automation does

Pacific Office Automation (POA) is a privately held, Beaverton, Oregon-based office technology and managed services provider founded in 1976 by Terry Newsom. The company sells, leases, and services office equipment from more than 20 manufacturers — including Canon, Ricoh, Konica Minolta, Sharp, Kyocera, Lexmark, and HP — and bundles that hardware with managed print services, managed IT, cybersecurity (Arctic Wolf, Datto), unified communications, production print, mailing and sending solutions, document management (Square 9, DocuWare, PaperCut, Tungsten Automation), enterprise video security (Verkada), and EV charging stations. POA operates 40+ physical office locations across 13 US states and reports serving 40,000+ business customers with a workforce of approximately 1,400-1,500 employees.

The company's revenue model combines four streams: (1) hardware sales and leasing of multifunction devices, production printers, wide format printers, and digital presses; (2) recurring managed services contracts structured as monthly or annual subscriptions covering print, IT, cybersecurity, and unified communications; (3) supplies, parts, and maintenance under service agreements; and (4) professional services including technology assessments, workflow analysis, implementation, training, and facilities management. Pricing is quote-based and consultative rather than publicly disclosed. Go-to-market is sales-led through direct field representatives, supplemented by inside sales, an authorized dealer channel with manufacturers, equipment leasing, and a self-service customer portal for toner ordering and support requests.

In 2025 POA reported annual revenue of $507 million and claimed 49 consecutive years of growth. Recent strategic activity includes the April 2026 acquisitions of Western Business Products and MKCnext (extending its Interstate 5 corridor presence), a 75,000+ square foot Southwest headquarters under construction in Tempe, Arizona (December 2025 groundbreaking, late 2026 expected completion), a February 2026 partnership with Ramp to distribute financial operations software, and a January 2025 CEO transition appointing Adam Pritchett. The company has remained independent throughout its 50-year history, though a $70 million lawsuit filed by ousted former CEO Doug Pitassi is disclosed in the input data.

Name

Pacific Office Automation

Legal name

Pacific Office Automation

Website

https://pacificoffice.com

Company type

Private

Founded year

1976

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Pacific Office Automation is one of the largest independent office technology and managed services providers in the United States, selling and servicing equipment from 20+ manufacturers and bundling managed print, managed IT, cybersecurity, unified communications, and document management for 40,000+ business customers across 13 states from its 1976 founding.

Ownership category

akta.pro rank

Product category

Office Technology Managed Services

NAICS

Office Equipment Merchant Wholesalers (42342), Office Machinery and Equipment Rental and Leasing (532420), Software Publishers (513210)

SIC

Computer & Office Equipment (3570), Office Machines, Nec (3579), Services-Computer Rental & Leasing (7377)

akta.pro primary industry

Workplace Technology & Smart Office Support (Room Booking Systems, IT/AV Liaison) (IMAIALAK)

akta.pro secondary industries

Office Technology & Consumables Distribution (Printer Supplies, Toner, Paper) (CRAOALAG), Office Supplies Wholesale Distribution (CRAOALAF), Document Creation & Office Suites (BPAMAMAD)

Keywords

• Managed print services
• Managed IT services
• Office equipment leasing
• Production print services
• Unified communications solutions

Headquarters

HQ city

Beaverton

HQ country

United States

HQ region

North America

Offices39 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Marketing or Sales, Infrastructure, Technology or R&D

Revenue model

1. Office Equipment Sales & Leasing: Sale and leasing of office equipment including printers, multifunction devices, copiers, and production print equipment from multiple manufacturers. Revenue generated through equipment sales, leases, and financing arrangements.
2. Managed Services: Ongoing managed services contracts including managed print services, managed IT, cybersecurity, and unified communications. Typically structured as recurring monthly or annual contracts.
3. Professional Services: Professional services including technology assessments, workflow analysis, implementation, training, and facilities management services.
4. Supplies & Maintenance: Toner, supplies, parts, and maintenance services for office equipment. Revenue from consumables and service agreements.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels8 records

Core offering

Pacific Office Automation sells, leases, and services office technology from 20+ manufacturers (Canon, Ricoh, Sharp, Kyocera, Lexmark, HP, Konica Minolta) and delivers bundled managed services including managed print, managed IT, cybersecurity, unified communications, production print, mailing, and document management. The company operates a national field sales and service network across 40+ US locations serving 40,000+ business customers.

Product overview

Pacific Office Automation (POA) is a managed services provider offering a comprehensive portfolio of office technology solutions. The core offering includes Managed Print Services, Managed IT Services, Production Print Services, Mailing & Sending Services, Software Solutions, Cyber Security, and Unified Communications. POA distributes and supports equipment from 20+ manufacturers including Canon, Ricoh, Sharp, Kyocera, Lexmark, HP, Konica Minolta, and others. The company also offers specialized solutions including document management, fax servers, print tracking, facilities management, EV charging stations, and enterprise video security through partnerships with vendors like Square 9 Softworks, Arctic Wolf, Verkada, and Datto. POA operates across more than 40 locations serving 40,000+ business customers nationwide.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed Print Services Full-service print management for businesses including hardware maintenance, supplies, real-time equipment monitoring, automated toner fulfillment, and proactive maintenance to reduce printing costs and improve workflow efficiency.
• Managed IT Services Cloud-based IT solutions for businesses including server support, unlimited help desk, workstation support, continuous data protection, 24/7 backup monitoring, secure offsite data vaulting, email services, patch management, and cloud-based anti-malware protection.
• Production Print Services High-volume production printing equipment and in-house professional expertise enabling businesses to produce client-ready, printshop-quality documents and materials in-house.
• Mailing & Sending Services Cost-effective and efficient shipping and mailing services using FP Mailing Solutions equipment including postage meters, folders, folder inserters, tabbing, labeling, stamping, postal scales, address printers, and letter openers.
• Cyber Security Services Managed cybersecurity services delivered through Arctic Wolf and Datto partnerships, providing 24/7 monitoring, threat detection, and security management for business networks and devices.
• Unified Communications Cloud, on-premise, and private cloud unified communications solutions integrating phone systems and collaboration tools to help businesses stay connected.
• Enterprise Connected Video Security Enterprise video security solutions delivered through Verkada partnership, offering connected cameras and security monitoring capabilities for enterprise customers.
• Professional Services & Facilities Management Comprehensive facilities management including expense recovery, switchboard and reception, supply and inventory management, conference room management, recruitment and training, and technology integration.
• Multifunction Devices & Printers Wide range of printers and multifunction devices from 20+ manufacturers including Canon, Ricoh, Sharp, Kyocera, Lexmark, HP, and Konica Minolta, sold and leased to office customers.
• Software Solutions Document management systems, fax servers, print shop production software, and secure print solutions from partners including Square 9 Softworks, DocuWare, PaperCut, Tungsten Automation, and Vasion Print.
• EV Charging Stations Electric vehicle charging station solutions for businesses, including installation and management services, with a notable deployment at the Portland Trail Blazers Rose Quarter Campus.

Quantifiable outcome

• Printing costs can comprise up to 10% of business revenue - managed print services can significantly reduce this
• +2 more outcomes

Named customers4 records

Segments6 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration10 records

AI capability2 records

Feature9 records

Partnerships

13 partnerships are on record, tiered core and strategic.

• Western Business ProductscoreChannel Partner/ Reseller/ Distributor · 1 April 2026Pacific Office Automation acquired Western Business Products, a Redding, California-based office technology dealer and Ricoh Authorized dealer operating for 25 years under owner Dennis McGalliard. The acquisition extends POA's footprint into Redding, creating continuous service presence along the Interstate 5 corridor between Medford, Oregon and Sacramento, California offices. Western Business Products will continue operating under its existing name during phased transition before fully integrating into POA brand.
• Ramp Financial TechstrategicTechnology or Integration · 1 February 2026Pacific Office Automation partnered with Ramp, a financial operations platform. Under the partnership, POA implements Ramp internally to streamline expense management, improve visibility into company spending, and automate financial workflows, while also offering Ramp's platform to its customers nationwide as part of its expanding portfolio of business technology solutions. POA's national footprint and consultative approach make it an ideal channel partner for Ramp to expand its customer base across the United States.
• RicohcoreChannel Partner/ Reseller/ DistributorRicoh Authorized dealer relationship - POA sells, services, and supports Ricoh office equipment and technology solutions
• CanoncoreChannel Partner/ Reseller/ DistributorCanon Elite Partner status - POA sells, services, and supports Canon office equipment including imageFORCE printers with elite certification for 2026
• Konica MinoltacoreChannel Partner/ Reseller/ DistributorAuthorized dealer relationship - POA sells, services, and supports Konica Minolta equipment including bizhub and MFP products
• SharpcoreChannel Partner/ Reseller/ DistributorAuthorized dealer relationship - POA sells, services, and supports Sharp office equipment
• KyoceracoreChannel Partner/ Reseller/ DistributorAuthorized dealer relationship - POA sells, services, and supports Kyocera office equipment
• LexmarkcoreChannel Partner/ Reseller/ DistributorAuthorized dealer relationship - POA sells, services, and supports Lexmark printers and office equipment
• HPcoreChannel Partner/ Reseller/ DistributorAuthorized dealer relationship - POA sells, services, and supports HP office equipment and printing solutions
• Arctic WolfstrategicTechnology or IntegrationManaged cybersecurity services partnership - POA named 2025 MSP Partner of the Year by Arctic Wolf, providing cybersecurity monitoring and protection services to customers
• VerkadacoreTechnology or IntegrationEnterprise video security solutions - POA offers Verkada security cameras and video surveillance as part of enterprise connected video security solutions
• DattocoreTechnology or IntegrationCybersecurity and backup solutions - Datto services integrated into POA's managed IT and cybersecurity offerings
• FP Mailing SolutionscoreChannel Partner/ Reseller/ DistributorMailing and shipping solutions - POA offers FP postage meters, folders, inserters, and mailing equipment

Scale indicators7 records

Recent moves7 records

Expansion highlights6 records

Broad incumbents

• Xerox: Xerox is the legacy OEM and office technology incumbent with a captive dealer channel and direct enterprise sales force selling printers, MFPs, managed print, and document management services. Competes with POA both as a manufacturer and through Xerox's direct/government services.
• Konica Minolta Business Solutions: Konica Minolta is both a POA manufacturer partner and a direct competitor through its Business Solutions division offering MFPs, managed print, managed IT, and document management. Same end customers, partly same channel.
• Ricoh USA: Ricoh is one of POA's largest manufacturing partners and a direct competitor via Ricoh's own direct sales force and managed services arm. Overlap in production print, managed print, and managed IT to enterprise customers.
• Sharp Electronics Corporation (Business): Sharp is an authorized manufacturer partner of POA and also sells directly to enterprise accounts with MFPs, managed print, and document services. Mirrored dual role as partner and competitor.
• Canon USA: Canon is a core OEM partner of POA (POA holds Canon Elite Partner status) and competes directly with Canon USA's enterprise sales arm for large managed services and production print contracts.

Direct peers

• Marco Technologies: Marco is a large independent US office technology and managed services provider operating across the Midwest with a similar portfolio of managed print, managed IT, and document management solutions. Closest comparable to POA on independent multi-vendor dealer + MSP model.
• Dex Imaging: Dex Imaging is a large independent office equipment dealer and managed services provider in the Southeast US, operating a similar multi-vendor direct sales and managed services model with a comparable mix of print, IT, and document solutions.
• Gordon Flesch Company: Gordon Flesch is a family-owned independent office technology dealer and managed services provider in the Midwest offering copier/printer sales, managed print, document management, and unified communications. Closely analogous to POA's independent dealer+services model.
• EO Johnson Business Technologies: EO Johnson is an independent office technology and managed IT services provider serving the Midwest with similar offerings in managed print, document management, and managed IT to mid-market customers. Directly comparable business model to POA.

Emerging players

• ConnectWise (MSP/IT channel): ConnectWise is an IT channel platform providing PSA, RMM, and cybersecurity tooling to MSPs that operate in the same managed IT/cybersecurity market POA increasingly targets. Adjacent technology provider that powers many of POA's competing MSPs.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

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Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A4 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Pacific Office Automation