Engati
Engati is a private, founder-led conversational AI and customer experience platform founded in 2016, offering omnichannel AI chatbots, live chat, and GenAI agents across 15+ messaging channels and 50+ languages. It serves mid-market and enterprise customers in BFSI, eCommerce, Healthcare, Insurance, Education, and Travel verticals globally.
- Company typePrivate
- Founded2016
- HeadquartersCalifornia City, United States
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What Engati does
Engati Technologies Inc. is a private, founder-led conversational AI and customer experience platform founded in 2016 and headquartered in California City, USA, with a distributed operating footprint across 190+ countries. The platform unifies AI Agents (built on a proprietary Agentic AI framework), GenAI Assistants powered by its proprietary eSenseGPT model, DocuSense document intelligence, Live Chat with video calling, and channel-specific chatbots for WhatsApp, Instagram, and Shopify into a single OneView Inbox. It deploys across 15+ messaging channels and supports 50+ languages including RTL languages like Arabic, with native integrations into Salesforce, Zendesk, Freshdesk, HubSpot, Shopify, and Google Workspace.
The platform primarily targets mid-market and enterprise customers across BFSI, eCommerce and Retail, Healthcare, Insurance, Real Estate, Travel and Hospitality, Education, Logistics, and Government verticals, with named enterprise deployments including Tokio Marine Insurance, PwC, Jack Daniels, Larsen and Toubro, GSK, Cipla, Bandhan Bank, HDFC Capital, UpGrad, and Grohe. Engati monetizes through tiered SaaS subscriptions starting at approximately $5 per day, usage-based revenue from WhatsApp Business API access, professional services for enterprise implementations, and a white-label partner/reseller program that allows channel partners to rebrand the platform.
The go-to-market combines a product-led growth motion (free self-serve signup, no-code bot builder, pre-built templates) with enterprise field sales for complex deployments, and event-driven demand generation through webinars and virtual events. Engati's 2024 recognition as Meta's Tech Partner of the Year, its 2021 SIIA CODiE Award for Best AI Driven Technology Solution, and an SOC 2 Type 2 status page suggest enterprise-grade positioning, though financial scale and growth funding have not been publicly disclosed.
Engati firmographics
Firmographics- Name
- Engati
- Legal name
- Engati Technologies Inc.
- Website
- https://engati.com
- Company type
- Private
- Founded year
- 2016
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Engati is a private, founder-led conversational AI and customer experience platform founded in 2016, offering omnichannel AI chatbots, live chat, and GenAI agents across 15+ messaging channels and 50+ languages. It serves mid-market and enterprise customers in BFSI, eCommerce, Healthcare, Insurance, Education, and Travel verticals globally.
- Ownership category
- akta.pro rank
Engati industry classification
Industry- Product category
- Conversational AI Customer Experience (CX) Platform
- NAICS
- Software Publishers (513210), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- AI & Automation in Customer Service (Chatbots, Agent Assist) (EDABACAO)
- akta.pro secondary industries
- AI Integration & Orchestration Platforms (Connectors, Workflow, iPaaS for AI) (HDAEANAI), Marketing Automation Platforms & Services (BPAFAFAC)
Keywords
Where Engati is headquartered
LocationHeadquarters
- HQ city
- California City
- HQ country
- United States
- HQ region
- North America
Markets served
Engati business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations
Revenue model
- SaaS Platform Subscription: Subscription-based pricing model for access to the chatbot and live chat platform with tiered plans based on features and usage volume. The platform offers different pricing tiers including enterprise plans with advanced features.
- WhatsApp Business API Access: Revenue generated through WhatsApp Business API integration and usage-based messaging costs for broadcast campaigns and notifications.
- Professional Services: Custom chatbot development, implementation support, and training services for enterprise customers requiring specialized solutions.
- White-label Partnership: Partner program allowing resellers to white-label the Engati platform for their clients, generating revenue through licensing arrangements.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Starting at $5/day for basic chatbot functionality |
Go-to-market motion3 records
Distribution channels5 records
Marketing channels8 records
Engati product offering
Product offeringCore offering
Engati sells a SaaS-based conversational AI customer experience platform that enables businesses to build, deploy, and manage AI chatbots and live chat across 15+ messaging channels such as WhatsApp, Instagram, Facebook Messenger, Telegram, Microsoft Teams, and web/mobile. The platform combines proprietary Generative AI (eSenseGPT), an Agentic AI framework for AI Agents, a no-code visual bot builder, DocuSense document intelligence, multilingual support in 50+ languages, marketing automation with WhatsApp broadcasts, and Engati Pulse Customer Data Platform, sold via tiered subscriptions, usage-based WhatsApp API fees, professional services, and white-label licensing.
Product overview
Engati is an Enterprise-grade AI-native Customer eXperience platform for revenue growth. The platform operates as a unified architecture combining multiple products: AI Agents (built on proprietary Agentic AI framework with LLM assistance) and GenAI Assistants (powered by eSenseGPT) form the conversational AI core. Live Chat provides real-time support via OneView Inbox. Channel-specific chatbots (WhatsApp, Instagram, Shopify) enable omnichannel engagement across 15+ messaging channels. Supporting capabilities include DocuSense (document intelligence for instant bot training), Marketing Automation (campaign broadcasts to 10k+ customers), and Engati Pulse (Customer Data Platform for analytics and segmentation). All conversations are stitched together across channels with multilingual support for 50+ languages including RTL. The Bot Marketplace provides pre-built templates, while Developer Docs enables custom integrations via APIs.
Differentiator
Problem solved
Functional benefit
Brands
- eSenseGPT: Proprietary Generative AI technology powering Engati's conversational AI platform
- DocuSense
- Engati Pulse
- OneView Inbox
Products and services
- AI Agents AI-powered conversational agents built on a proprietary Agentic AI framework assisted by LLM. Enable seamless contextual conversations across WhatsApp, Voice, Website, and all channels for customer nurture, conversion, and retention. Targeted at businesses seeking AI-driven automated engagement at scale.
- eSenseGPT Engati's proprietary Generative AI technology that delivers personalized responses, content generation, and conversational intelligence assisted by LLMs, used to power GenAI Assistants for customer engagement and lead generation.
- Live Chat Real-time agent-to-customer chat product with OneView Inbox unifying conversations across all channels, mobile app support, video calling, and screen sharing for complex support scenarios. For support teams needing live human-assisted conversations alongside AI bots.
- WhatsApp Chatbot AI-powered WhatsApp chatbot for automated customer support, lead generation, and marketing. Supports broadcast to 10k+ customers, cart recovery, and conversion triggers. Built for businesses that rely on WhatsApp Business API as a primary engagement channel.
- Instagram Chatbot AI chatbot for Instagram Direct Messages enabling brands to capture, qualify, and nurture leads directly on Instagram with seamless channel continuity. Targeted at D2C and consumer brands running Instagram-led acquisition.
- Shopify Chatbot Pre-configured ecommerce chatbot with domain intelligence for Shopify stores, handling product queries, order status, cart recovery notifications, and conversion triggers with up to 70% conversion rate improvement. Distributed via the Shopify App Store.
- Engati Pulse (Customer Data Platform) Customer Data Platform (CDP) that enables customer data analytics, segmentation, and activation across all channels and touchpoints. For marketing, growth, and CX teams needing unified customer intelligence.
- Flow-based Assistants (Low-code Bot Builder) No-code flow builder for automating defined customer interactions, FAQs, and lead qualification with four node types: Display Information, Data Input, Process/Flow, and Integration. Targeted at non-technical business users building structured conversational flows.
- DocuSense Document intelligence feature that parses knowledge base documents at 12 pages per 8 seconds, extracts relevant answers in real-time, and highlights source sections for chatbot training. For support teams that need to train bots on existing documentation rapidly.
- Omnichannel Engagement Platform Multi-channel customer engagement across 15+ channels including WhatsApp, Instagram, Facebook Messenger, Telegram, Skype, Teams, Viber, Line, WeChat, Email, with all conversations stitched together in OneView inbox. For businesses needing one unified engagement layer across messaging surfaces.
- Multilingual Chatbot Automated conversational experience in 50+ languages including Chinese languages and RTL languages like Arabic, with two-way auto-translation for live chat, removing the need for separate locale-specific teams. For global businesses serving multilingual customer bases.
- WhatsApp Marketing WhatsApp broadcast campaigns to 10,000+ customers, promotional messaging, cart recovery notifications, and conversion trigger-based offers via the WhatsApp Business API. For marketing teams using WhatsApp as a primary outbound channel.
- RCS Business Messaging RCS (Rich Communication Services) messaging for Google Business Messages enabling enhanced business interactions on Google Search. For brands extending customer engagement beyond SMS and into rich messaging on Android devices.
- Bot Marketplace (Pre-built Templates) Pre-built chatbot templates for Marketing, Sales, Support, HR, Healthcare, Finance, Travel, eCommerce, Education, Entertainment, and News use cases. For SMB and mid-market teams seeking fast deployment without starting from scratch.
- Engati Developer APIs and Documentation Engati APIs, JSON API support, webhooks, and developer documentation enabling custom integrations and extension of platform capabilities. For technical teams and partners integrating Engati into existing systems.
Quantifiable outcome
- 71% of customer queries handled by bot without human intervention for Tokio Marine Insurance
- +7 more outcomes
Companies that use Engati
Customer profileNamed customers18 records
Segments9 records
Ideal customer profiles3 records
Engati technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration16 records
AI capability14 records
Feature9 records
Engati partnerships and signals
Strategic signalPartnerships
Eight partnerships are on record, tiered core and flagship.
- Sarvam AIcoreStrategic partnership for AI-powered WhatsApp solutions. Joint webinar on Business Growth with Engati and Sarvam AI on WhatsApp, combining generative AI capabilities for enhanced customer engagement solutions.
- ShopifycoreNative integration with Shopify for eCommerce chatbots. Dedicated Shopify app available on Shopify App Store with pre-configured domain intelligence, cart abandonment notifications, conversion triggers, and order management capabilities.
- Meta (Facebook)flagshipMeta Tech Partner of the Year 2024. Deep integration with WhatsApp Business API, Facebook Messenger, and Instagram for omnichannel messaging. Partnership enables WhatsApp chatbot deployment and marketing automation.
- GooglecoreNative integrations with Google Sheets, Google Calendar, Google Analytics for data sync and analytics capabilities.
- SalesforcecoreNative CRM integration with Salesforce for lead management and customer data synchronization.
- ZendeskcoreIntegration with Zendesk for customer support ticketing and helpdesk capabilities.
- FreshdeskcoreIntegration with Freshdesk for customer support automation and ticket management.
- Quinbay Investment/STORM BVcoreInvestment company with Jim Banister as CEO of STORM BV (a Quinbay Investment company) serving as leadership. Represents strategic investment partnership for platform development.
Scale indicators15 records
Recent moves5 records
Expansion highlights5 records
Engati competitors and assessment
Company assessmentBroad incumbents
- Freshchat (Freshworks): Live chat and AI chatbot product within the broader Freshworks business software suite. Competes with Engati on messaging-based customer support, bundled with Freshdesk, Freshsales, and Freshmarketer.
Direct peers
- LivePerson: Enterprise conversational AI and messaging platform for customer care and sales. Competes with Engati in large enterprise voice/messaging automation, omnichannel inbox, and AI agent deployments.
- ManyChat: Leading chatbot platform focused on Instagram, WhatsApp, Facebook Messenger, and TikTok for marketing automation and conversational commerce. Competes with Engati on social/messaging channel chatbots, particularly for SMB and mid-market.
- Ada: AI-powered customer service automation platform focused on resolving customer inquiries without human agents. Closely comparable to Engati's eSenseGPT/AI Agents approach and serves similar enterprise B2C verticals.
- Drift (Salesloft): Conversational marketing and AI-powered buyer engagement platform (now part of Salesloft). Directly comparable in using chatbots and AI agents for lead generation and customer engagement across web and messaging channels.
- Intercom: Enterprise conversational AI and customer support platform offering AI agents (Fin), live chat, and ticketing. Directly comparable to Engati in serving mid-market and enterprise customers with omnichannel AI-driven CX automation.
- Yellow.ai: Enterprise conversational AI platform supporting chat, voice, and email across 35+ channels with multilingual capabilities. Directly competes with Engati in omnichannel CX automation, especially across emerging markets in Asia and the Middle East.
- Tidio: AI-powered customer service platform combining live chat, chatbots, and helpdesk for SMB and eCommerce. Comparable to Engati's no-code bot builder and Shopify integration focus.
Emerging players
- Kore.ai: Enterprise AI agent platform for customer and employee experiences with no-code development. Comparable in agentic AI framework approach; typically targets larger enterprise than Engati but overlaps in CX automation.
- Verloop.io: India-based conversational AI platform specializing in customer support automation for BFSI, eCommerce, and travel. Closely comparable to Engati in regional focus, vertical specialization, and WhatsApp-first approach.
Market position
Strengths1 record
Weaknesses1 record
Competitive moat5 records
Key risks5 records
Key highlights6 records
Customer concentration
Engati social profiles
Digital presenceEngati compliance and trust
Trust signalCompliance8 records
Engati financial estimates
Financial estimateRevenue estimate
Valuation estimate
Engati leadership team
Management profileNumber of profiles
Profiles17 records
Engati funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Engati M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Engati
What does Engati do?
Engati sells a SaaS-based conversational AI customer experience platform that enables businesses to build, deploy, and manage AI chatbots and live chat across 15+ messaging channels such as WhatsApp, Instagram, Facebook Messenger, Telegram, Microsoft Teams, and web/mobile. The platform combines proprietary Generative AI (eSenseGPT), an Agentic AI framework for AI Agents, a no-code visual bot builder, DocuSense document intelligence, multilingual support in 50+ languages, marketing automation with WhatsApp broadcasts, and Engati Pulse Customer Data Platform, sold via tiered subscriptions, usage-based WhatsApp API fees, professional services, and white-label licensing.
Is Engati a public or private company?
Engati is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Engati founded?
Engati was founded in 2016. It employs 51 to 100 people.
Where is Engati based?
Engati is headquartered in California City, United States, in the North America region.
How does Engati make money?
Four revenue lines are on record. SaaS Platform Subscription is the primary driver. The others are whatsApp Business API Access, professional Services and white-label Partnership.
Who are Engati's main competitors?
Freshchat (Freshworks) is listed as a broad incumbent. Direct peers are LivePerson, ManyChat, Ada, Drift (Salesloft), Intercom, Yellow.ai and Tidio. Emerging players are Kore.ai and Verloop.io.
Does Engati have an API?
Yes. Engati offers API access documented at help.engati.ai. The platform includes Engati APIs for integrations, JSON API support, and webhooks. Developer documentation is available at docs.engati.com. The platform supports third-party integrations via native APIs and partner integrations. Developer documentation is at help.engati.ai.
What industry is Engati in?
Engati's product category is Conversational AI Customer Experience (CX) Platform. Its primary akta.pro industry code is EDABACAO, AI & Automation in Customer Service (Chatbots, Agent Assist), with a secondary code of HDAEANAI, AI Integration & Orchestration Platforms (Connectors, Workflow, iPaaS for AI). Its NAICS code is 513210 and its SIC code is 7372.