What Broadvoice does

Broadvoice is a privately held cloud communications and customer experience provider operating under the legal entity Syndeo, LLC, headquartered in Northridge, California. The company sells a dual-platform portfolio to mid-market and enterprise buyers through a 100% channel-first model with no direct sales: the GoContact CCaaS platform (acquired in 2021 from Portugal-based GoContact, serving North America, Europe, Latin America, and Africa) and the b-hive UCaaS platform (operating in the United States, offering cloud PBX, video/messaging, and SIP trunking). The product portfolio is augmented by a GoAI layer that delivers AI-powered capabilities including GoEngage (voice AI inbound automation), AI Analyst (conversational analytics), Voice Chatbots, Post-Call AI (summaries, sentiment, action items), and Intelligent Routing, plus native integrations with Salesforce, HubSpot, Zendesk, Microsoft Dynamics (via AppSource), Microsoft Teams, and Slack.

The company monetizes through recurring CCaaS and UCaaS subscriptions on monthly or annual terms, hardware resale (Polycom, Yealink), and AI feature attach, distributed exclusively through channel partners and managed service providers such as Telarus, Sandler Partners, Envoy Managed Services, PhoneSense, Snider Technology, and High Tech Office Systems. Healthcare and financial services are primary verticals, supported by HIPAA-compliant communications and compliance documentation features; additional verticals include insurance, real estate, and logistics. Named enterprise customers include Hertz, Toyota, UPS, L'Oreal, Pfizer, alongside mid-market accounts such as Chabot Federal Credit Union, LA Regional Food Bank, and Worten.

Broadvoice was founded in 2006 and has executed a multi-year inorganic growth strategy, acquiring IKANO Communications (2015), XBP (2017), and YipTel (2018) before the 2021 GoContact deal that established its global CCaaS footprint. The company received a funding round from Crestline in December 2020 (undisclosed terms) and continues to expand its AI and integration roadmap, with the most recent launches (GoEngage and AI Analyst in 2026) reflecting a strategic emphasis on AI-differentiated contact center capabilities sold through its partner channel.

Name

Broadvoice

Legal name

Syndeo, LLC

Website

https://broadvoice.com

Company type

Private

Founded year

2006

Operating status

Operating

Headcount range

101–250 employees

Short description

Broadvoice is a private, channel-first cloud communications and AI-powered contact center provider offering the GoContact CCaaS platform and the b-hive UCaaS platform, serving healthcare, financial services, and mid-market enterprises across North America, Europe, Latin America, and Africa exclusively through a global partner network.

Ownership category

akta.pro rank

Product category

Cloud Communications Software

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Computer Systems Design and Related Services (54151)

SIC

Telephone Communications (No Radiotelephone) (4813), Services-Computer Programming, Data Processing, Etc. (7370), Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)

akta.pro secondary industry

Cloud PBX & Hosted Telephony (HDAIAHAB)

Keywords

• Cloud contact center
• Unified communications
• Voice AI automation
• SIP trunking services
• Customer experience platform

Headquarters

HQ city

Winnetka

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure

Revenue model

1. CCaaS Subscription: Subscription-based pricing for the GoContact contact center platform with monthly and annual plans. Annual plans come with a discount but no long-term lock-in required.
2. UCaaS Subscription: Subscription-based pricing for the b-hive unified communications platform including Cloud PBX, video, messaging, and SIP trunking services.
3. Hardware Sales: VoIP phone hardware sales including Polycom, Yealink, and compatible brands. The company offers phones, headsets, and accessories.
4. AI Solutions: AI-powered capabilities including GoEngage (voice AI), AI Analyst (analytics), Voice Chatbots, and Post-Call AI sold as part of the platform subscriptions.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

Broadvoice delivers cloud-based Contact Center as a Service (CCaaS) and Unified Communications as a Service (UCaaS) platforms alongside AI-powered customer experience solutions, sold exclusively through channel partners worldwide. The GoContact platform provides omnichannel contact center capabilities including intelligent routing, predictive dialing, smart scripting, self-service IVR/IVAs, and built-in AI. The b-hive platform offers cloud PBX, video and messaging collaboration, and SIP trunking for US-based operations. The GoAI layer integrates voice AI automation, conversational analytics, post-call AI, and intelligent routing across both platforms.

Product overview

Broadvoice offers a dual-platform architecture consisting of the GoContact CCaaS platform and the b-hive UCaaS platform. The GoContact platform is an all-in-one contact center solution acquired from Portugal-based GoContact in 2021, encompassing omnichannel engagement, predictive/power/preview dialing, smart scripting, self-service IVR/IVA, and a suite of AI-powered modules including GoEngage (voice AI automation), AI Analyst (conversational analytics), Voice Chatbots, and Post-Call AI. The b-hive UCaaS platform covers unified communications for US operations including Cloud PBX, b-hive Communicator (video/messaging), and SIP Trunking. Both platforms share the GoAI layer providing AI capabilities across the portfolio. The company serves healthcare, financial services, insurance, real estate, and logistics industries across North America, EMEA, and Latin America.

Differentiator

Problem solved

Functional benefit

Brands

• GoContact: Contact Center as a Service (CCaaS) platform providing omnichannel contact center solutions, dialer, smart scripting, self-service IVR, and AI-powered customer experience tools including GoEngage and AI Analyst.
• b-hive
• GoAI
• GoEngage
• AI Analyst

Products and services

• GoContact Platform All-in-one Contact Center as a Service (CCaaS) platform for modern customer experiences, providing omnichannel engagement (voice, chat, email, social), intelligent routing, real-time monitoring, and built-in AI capabilities for businesses across North America, EMEA, and Latin America.
• b-hive Platform Unified Communications as a Service (UCaaS) platform for team collaboration combining business communication (cloud calling), video and messaging, cloud PBX, and SIP trunking in a single solution for US-based operations.
• GoAI (AI-Powered CX) Overarching AI layer woven into the GoContact platform, encompassing conversation intelligence, context and data unification, action and orchestration, governance and control, measurement and monetization, and platform abstraction. AI capabilities are integrated into every contact center interaction.
• GoEngage Voice AI automation tool for inbound call handling that uses AI agents to manage calls, with capabilities for routing, transfers, and hang-ups, reducing manual workload and improving contact center outcomes.
• AI Analyst Conversational analytics tool for contact center leaders that transforms contact center data into actionable insights and instant answers through natural language queries about operational data.

Quantifiable outcome

• Customers can see up to 250% return on contact center AI investments
• +3 more outcomes

Named customers12 records

Segments6 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

AI capability11 records

Feature8 records

Partnerships

Eight partnerships are on record, tiered core, flagship, major and minor.

• GoContactcoreStrategic or Co-development Partner · 22 July 2021Broadvoice acquired Portugal-based GoContact, a Contact Center as a Service (CCaaS) provider with operations across Europe, Africa, and Latin America. The acquisition expanded Broadvoice's global reach and integrated new CCaaS technologies into its portfolio. The complementary platforms aim to accelerate growth and expand geographic presence.
• Microsoft DynamicscoreTechnology or IntegrationGoContact integrates directly into Microsoft Dynamics as a native panel, allowing agents to manage all contact center functions within their CRM without switching applications. The integration includes automatic call logging, screen pops, queue/campaign selection, and wrap-up codes. Available through Microsoft Dynamics App Source.
• TelarusflagshipChannel Partner/ Reseller/ DistributorTelarus is a major channel partner selling Broadvoice solutions. Testimonial from Chief Revenue Officer Dan Foster praising Broadvoice's sustainable strategy and comprehensive approach. Telarus has multiple large enterprise customers with multiple locations.
• Sandler PartnersmajorChannel Partner/ Reseller/ DistributorFounding Partner Alan Sandler notes that all features, advantages, and benefits available to public companies are available through the Broadvoice partner program, making enterprise-level capabilities accessible to all partners.
• Envoy Managed ServicesmajorChannel Partner/ Reseller/ DistributorCEO Nikole Dickman notes that having someone who works as part of their own internal team is one of the many reasons they love working with Broadvoice. Envoy provides managed services around Broadvoice solutions.
• PhoneSensemajorChannel Partner/ Reseller/ DistributorChief Administrative Officer Katie Rutledge reports having several large enterprise customers with multiple locations, with the same seamless process throughout. They have a dedicated team for their customers and everything works fluidly.
• Snider TechnologyminorChannel Partner/ Reseller/ DistributorTechnology Consultant Jarred Barbour describes working with Broadvoice as one of the simplest experiences they've had, praising the ease of doing business.
• High Tech Office SystemsminorChannel Partner/ Reseller/ DistributorPresident Trent Dockstetter notes that they feel Broadvoice is part of their team and they are part of theirs to support their customers.

Scale indicators7 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• RingCentral: Public UCaaS and CCaaS provider with overlapping cloud PBX, omnichannel contact center, and AI-powered offerings across the same mid-market and enterprise segments as Broadvoice.
• 8x8: Public cloud communications company offering UCaaS, CCaaS, and AI-enhanced analytics — a direct competitor to Broadvoice's b-hive and GoContact platforms across mid-market and enterprise customers.
• Five9: Pure-play CCaaS provider with AI-driven contact center automation, predictive dialers, intelligent routing, and conversational analytics that map directly to Broadvoice's GoContact feature set.
• Genesys: Large CCaaS and customer experience platform serving enterprises worldwide with omnichannel routing, workforce engagement, and AI capabilities — directly overlapping with Broadvoice's GoContact platform.
• NICE: Enterprise CCaaS and CX AI provider (NICE CXone) competing head-to-head with Broadvoice in omnichannel routing, AI analytics, and regulated-vertical deployments.
• Talkdesk: Cloud-native CCaaS competitor with strong AI and vertical specialization in financial services and healthcare — overlapping directly with Broadvoice's primary verticals and CCaaS positioning.
• Vonage (Ericsson): UCaaS and CCaaS provider, now part of Ericsson, offering cloud communications and AI-enabled contact center solutions to mid-market and enterprise segments competing with Broadvoice.
• Nextiva: Mid-market-focused UCaaS and contact center provider with channel-led go-to-market — directly comparable to Broadvoice on customer profile, channel-first model, and product scope.
• Dialpad: AI-native UCaaS and CCaaS provider with built-in voice intelligence, real-time transcription, and post-call AI features — directly overlapping Broadvoice's b-hive + GoAI stack on AI-led communications.

Broad incumbents

• Cisco (Webex Contact Center): Broad incumbent offering Webex Contact Center and Webex Calling within a wider collaboration and networking portfolio — overlapping with Broadvoice at the UCaaS/CCaaS layer but competing from a much larger installed base.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/broadvoice
• Facebookfacebook.com/broadvoice
• LinkedInlinkedin.com/company/broadvoice

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Subsidiaries1 record

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A4 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Broadvoice