Envoy Managed Services
Envoy Managed Services is a Texas-based managed IT services provider serving small and midsize businesses in the Dallas-Fort Worth metro area. It delivers flat-rate managed services, infrastructure engineering, AI-enabled cybersecurity monitoring, and equipment financing through a 13+ person technical team.
- Company typePrivate
- Founded2016
- HeadquartersFort Worth, United States
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Envoy Managed Services does
Envoy Managed Services LLC is a privately held managed IT services provider headquartered in the Dallas-Fort Worth metropolitan area, founded circa 2014-2016 and operating as a Texas LLC. The company delivers outsourced IT management to small and midsize businesses that lack the scale to staff full internal IT departments, providing day-to-day helpdesk support, cybersecurity monitoring, strategic technology planning, infrastructure design, and 24/7/365 proactive system surveillance. Its service portfolio is anchored on two core offerings — Managed Services and Infrastructure Strategy & Design — supplemented by solution modules addressing equipment financing, unpredictable IT costs through flat-rate pricing, and downtime prevention.
Technically, Envoy layers proactive monitoring, remote management, and cybersecurity tooling on top of a partner ecosystem that includes Microsoft, Cisco, Dell, HPE, Veeam, Datto, ConnectWise, Sophos, Huntress, and Microsoft Azure. Notable technical differentiators include custom triple-redundant network engineering (combining enterprise ethernet, local backup loops, and 5G wireless failover), AI-driven threat detection via partner platforms, predictive Wi-Fi surveys, and cloud migration services that relocate on-premise servers to secure cloud environments. Internally, the firm uses generative AI tools for productivity tasks such as email drafting, meeting summarization, and marketing content creation.
Envoy's commercial model is built on recurring flat-rate monthly subscriptions that convert variable break-fix IT costs into predictable operational expenses, with project-based infrastructure engineering work and an equipment financing program as secondary revenue streams. Go-to-market is sales-led and regional, combining inbound website inquiries with outbound direct sales targeted at DFW SMBs and select operations-critical industries such as mining and industrial manufacturing. The 13+ person team is led by CEO Nikole Dickman and COO Jeff Wyatt, with a December 2023 addition of VP of IT Operations EJ Hernandez.
Envoy Managed Services firmographics
Firmographics- Name
- Envoy Managed Services
- Legal name
- Envoy Managed Services LLC
- Website
- https://envoymanagedservices.com
- Company type
- Private
- Founded year
- 2016
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Envoy Managed Services is a Texas-based managed IT services provider serving small and midsize businesses in the Dallas-Fort Worth metro area. It delivers flat-rate managed services, infrastructure engineering, AI-enabled cybersecurity monitoring, and equipment financing through a 13+ person technical team.
- Ownership category
- akta.pro rank
Envoy Managed Services industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151)
- SIC
- Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Cloud Managed Services (M365/Azure/AWS/GCP) (BPAEABAE)
- akta.pro secondary industries
- Cloud Operations Outsourcing (Cloud Managed Operations) (BPAEAMAC), Identity & Access Management (IAM) Managed Services (BPAEADAE)
Keywords
Where Envoy Managed Services is headquartered
LocationHeadquarters
- HQ city
- Fort Worth
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Envoy Managed Services business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales
Revenue model
- Managed IT Services (Flat-Rate Monthly Pricing): Recurring monthly fees for comprehensive IT support including helpdesk, cybersecurity, strategic planning, and proactive maintenance. Uses a flat-rate pricing model that replaces unpredictable break-fix invoices with a transparent, predictable operational expense.
- IT Equipment & Software Financing: Financing arrangements for hardware, software, and service investments structured around client business cycles and tool usage periods. Revenue generated through financing arrangements with flexible payment schedules (monthly, quarterly, semi-annual, or annual).
- Infrastructure Strategy & Design Services: Engineering and design consulting for digital infrastructure. Includes turnkey coordination, network engineering, and infrastructure modernization projects.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Managed IT Services — Flat-Rate Monthly |
Go-to-market motion1 record
Distribution channels2 records
Marketing channels4 records
Envoy Managed Services product offering
Product offeringCore offering
Envoy Managed Services is a managed IT services provider (MSP) that delivers outsourced IT support to small and midsize businesses in the Dallas-Fort Worth area. Its portfolio centers on three offerings: (1) Managed Services — flat-rate monthly IT support covering helpdesk, cybersecurity, proactive monitoring, and strategic planning; (2) Infrastructure Strategy & Design — engineering, network architecture (including triple-redundant designs), and turnkey coordination of cloud, network, and on-premise infrastructure; and (3) Equipment Financing — flexible payment terms for IT hardware, software, and services.
Product overview
Envoy Managed Services offers a unified managed IT services portfolio consisting of core offerings (Managed Services and Infrastructure Strategy & Design) complemented by targeted solutions modules. The core offerings provide day-to-day IT support, cybersecurity, and strategic planning alongside engineering and design of digital infrastructure. These are enhanced by solution-specific modules addressing equipment financing, cost predictability through flat-rate pricing, and downtime prevention through proactive monitoring and rapid response capabilities.
Differentiator
Problem solved
Functional benefit
Products and services
- Managed Services Outsourced IT support delivered as a flat-rate monthly subscription for small and midsize businesses, covering day-to-day helpdesk, cybersecurity, proactive monitoring, strategic planning, business-aligned disaster recovery, and 24/7/365 system monitoring.
- Infrastructure Strategy & Design Engineering and turnkey coordination services to design the digital foundation businesses run on, including unbiased vendor-agnostic technology recommendations, triple-redundant network architectures, cloud migration of on-premise servers, Wi-Fi predictive and validation surveys, and long-term scalability planning.
- IT Equipment Financing Flexible financing for IT equipment, software, and services with payment terms (monthly, quarterly, semi-annual, or annual) aligned to client tool lifecycles, independent credit review, and end-of-term flexibility — designed to remove capital constraints from IT roadmaps.
Quantifiable outcome
- CFO time spent on IT triage reduced from significant burden to 5–10% of role after implementing Envoy managed services
- +3 more outcomes
Companies that use Envoy Managed Services
Customer profileNamed customers1 record
Segments2 records
Ideal customer profiles2 records
Envoy Managed Services technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration3 records
AI capability6 records
Feature6 records
Envoy Managed Services partnerships and signals
Strategic signalPartnerships
15 partnerships are on record, tiered core and supporting.
- MicrosoftcoreTechnology partner providing Microsoft software and cloud platform integrations supporting Envoy's managed services delivery for SMB clients.
- CiscocoreNetworking infrastructure partner providing enterprise-grade networking hardware and solutions integrated into client infrastructure deployments.
- Dell TechnologiescoreHardware infrastructure partner providing servers, workstations, and related equipment solutions for client environments.
- HPE (Hewlett Packard Enterprise)coreEnterprise hardware partner supplying servers, storage, and networking solutions integrated into managed IT deployments.
- HP Inc.supportingEndpoint hardware partner providing commercial laptops, desktops, and printing solutions for SMB client environments.
- VeeamcoreBackup and data protection technology partner supporting business continuity and disaster recovery services for managed clients.
- DattocoreContinuity and backup technology partner providing cloud-to-cloud backup, business continuity, and RMM solutions supporting Envoy's proactive monitoring services.
- ConnectWisecoreProfessional services automation (PSA) and remote monitoring and management (RMM) platform partner enabling Envoy's service delivery and client management.
- Microsoft AzurecoreCloud infrastructure partner enabling cloud migration, secure server relocation, and scalable cloud services for Envoy's client environments.
- SophoscoreCybersecurity technology partner providing next-gen endpoint protection, firewall, and threat detection integrated into Envoy's managed security offerings.
- HuntresscoreManaged threat detection and endpoint security partner providing AI-driven threat identification supporting Envoy's proactive cybersecurity monitoring.
- HudusupportingIT documentation and asset management platform partner supporting client knowledge base development and operational documentation processes.
- AutoTask (ConnectWise)supportingPSA platform partner (now ConnectWise PSA) supporting ticketing, billing, and project management for Envoy's service delivery operations.
- N-AblesupportingRMM and remote support platform partner providing tools for monitoring, patching, and managing client IT environments.
- Star2Star (Mitel)supportingBusiness communications and UCaaS (Unified Communications as a Service) partner supporting voice and collaboration solutions for managed clients.
Scale indicators3 records
Recent moves5 records
Expansion highlights5 records
Envoy Managed Services competitors and assessment
Company assessmentDirect peers
- Symplexity Networks: Small DFW-area managed IT services and cloud provider targeting SMBs with helpdesk, cloud, and cybersecurity services. Closely comparable on geographic concentration, customer segment, and small-team service delivery model.
- Frontline Managed Services: National managed IT services provider focused on small to midsize businesses with recurring flat-rate managed services, cybersecurity, and cloud management. Comparable on customer segment, service model, and AI-augmented security approach.
- Charter Technology Solutions: Dallas-Fort Worth area managed IT and cybersecurity provider targeting SMBs with proactive monitoring, helpdesk, and infrastructure services. Closely matches Envoy on geographic focus, customer profile, and recurring managed services revenue model.
- BrevAll Technologies: DFW-based managed IT services and cybersecurity provider serving small to midsize businesses with similar flat-rate managed services, cloud, and infrastructure design offerings. Directly comparable on geography, customer segment (SMB), and service mix.
Regional players
- Corsica Technologies: Texas-based managed IT, cybersecurity, and compliance provider serving SMBs and mid-market. Comparable on Texas regional base, managed services revenue model, and cybersecurity integration with strategic technology vendors.
- Accudata Solutions: Texas-headquartered IT infrastructure, managed services, and security provider serving mid-market and enterprise across multiple verticals. Comparable on managed services delivery model and Texas regional base, though larger and broader in scope.
Broad incumbents
- CMIT Solutions: National franchise-based managed IT services and cybersecurity provider with hundreds of local offices targeting SMBs across the U.S. Comparable SMB segment and managed services offering, competing directly in regional SMB markets including Texas.
- Ntiva: National managed IT services and cybersecurity company serving SMBs and mid-market with cloud, compliance, and helpdesk services. Comparable SMB customer focus and managed services revenue model, though larger with national footprint.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat3 records
Key risks5 records
Key highlights6 records
Customer concentration
Envoy Managed Services social profiles
Digital presenceEnvoy Managed Services compliance and trust
Trust signalCompliance1 record
Envoy Managed Services financial estimates
Financial estimateRevenue estimate
Valuation estimate
Envoy Managed Services leadership team
Management profileNumber of profiles
Profiles13 records
Envoy Managed Services funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Envoy Managed Services M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Envoy Managed Services
What does Envoy Managed Services do?
Envoy Managed Services is a managed IT services provider (MSP) that delivers outsourced IT support to small and midsize businesses in the Dallas-Fort Worth area. Its portfolio centers on three offerings: (1) Managed Services — flat-rate monthly IT support covering helpdesk, cybersecurity, proactive monitoring, and strategic planning; (2) Infrastructure Strategy & Design — engineering, network architecture (including triple-redundant designs), and turnkey coordination of cloud, network, and on-premise infrastructure; and (3) Equipment Financing — flexible payment terms for IT hardware, software, and services.
Is Envoy Managed Services a public or private company?
Envoy Managed Services is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Envoy Managed Services founded?
Envoy Managed Services was founded in 2016. It employs 11 to 50 people.
Where is Envoy Managed Services based?
Envoy Managed Services is headquartered in Fort Worth, United States, in the North America region.
How does Envoy Managed Services make money?
Three revenue lines are on record. Managed IT Services (Flat-Rate Monthly Pricing) is the primary driver. The others are IT Equipment & Software Financing and infrastructure Strategy & Design Services.
Who are Envoy Managed Services's main competitors?
Direct peers on record are Symplexity Networks, Frontline Managed Services, Charter Technology Solutions and BrevAll Technologies. Regional players are Corsica Technologies and Accudata Solutions. Broad incumbents are CMIT Solutions and Ntiva.
Does Envoy Managed Services have an API?
No public API is recorded for Envoy Managed Services.
What industry is Envoy Managed Services in?
Envoy Managed Services's product category is Managed IT Services. Its primary akta.pro industry code is BPAEABAE, Cloud Managed Services (M365/Azure/AWS/GCP), with a secondary code of BPAEAMAC, Cloud Operations Outsourcing (Cloud Managed Operations). Its NAICS code is 541513 and its SIC code is 7373.