RemOnline

What RemOnline does

RemOnline (operating as RO App) is a cloud-based SaaS company founded in 2011, headquartered in London (7 Bell Yard, WC2A 2JR) with roots in Kyiv, Ukraine. The company provides an all-in-one business management platform for small and medium-sized service businesses and repair shops, integrating work order management, job scheduling, inventory control, customer communication, invoicing, and payment processing into a unified system accessible via web, iOS, and Android applications. It serves more than 80,500 businesses across 62 countries, with primary vertical focus on garage and automotive services, technical repair (electronics, computer, appliance, phone, bicycle), field service businesses, trade and contractor services (HVAC, plumbing, electrical), retail stores, and personal services (salons, tailoring, pet services).

The platform is built around a mobile-first architecture: the RO Mobile App for technicians managing jobs in the field, the RO Dashboard App for owners monitoring business performance, and RO POS for in-person transactions. Built-in AI tools cover speech-to-text call transcription with sentiment summaries, computer-vision-based product cataloging with background removal, NLP-driven supplier file imports, and AI-suggested chat replies. Key integrations include Stripe Tap to Pay (70% complete), Square Tap to Pay (25% complete), Amazon Ecommerce Connect with two-way order sync, and SMS/email notifications. A public API is available at roapp.readme.io for partner and developer extensibility.

RemOnline operates a subscription-based revenue model with tiered pricing scaled to business size, from solo operators to multi-location enterprises, complemented by a 7-day free trial with no credit card required. The go-to-market combines product-led growth (mobile app store distribution, self-serve onboarding, free data import) with inside sales for mid-market and enterprise prospects via Cal.com demo booking. Marketing channels span content marketing, SEO, YouTube, LinkedIn, and both affiliate and customer referral programs. The platform supports 7 languages (English, Spanish, Portuguese, German, Polish, Ukrainian, Russian) and offers E-invoicing compliance across 8 European jurisdictions. The company appears to be privately held and operates as an independent entity with no disclosed parent company or major institutional funding.

Name

RemOnline

Legal name

RemOnline / RO App

Website

https://remonline.app

Company type

Private

Founded year

2011

Operating status

Operating

Headcount range

11–50 employees

Short description

RemOnline (RO App) is a cloud-based SaaS platform serving more than 80,500 small and medium-sized service businesses and repair shops across 62 countries. It unifies work orders, scheduling, inventory, invoicing, payments, and AI-assisted customer communication into one mobile-first platform available on web, iOS, and Android.

Ownership category

akta.pro rank

Product category

Service Business Management Software

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Field Service CRM (Dispatch, Scheduling & Mobile Service) (HDAEAFAL)

Keywords

• Repair shop software
• Field service management
• Work order management
• Service business software
• Business management platform

Headquarters

HQ city

Kyiv

HQ country

Ukraine

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations

Revenue model

1. Software Subscription (SaaS): RO App operates as a subscription-based SaaS platform providing access to their all-in-one business management software. Pricing is tiered based on business size and features, with plans for solo/small businesses up to multi-location enterprises. The subscription model provides recurring revenue with mobile apps, web platform, and dashboard access included.

Pricing tiers

Go-to-market motion3 records

Distribution channels6 records

Marketing channels8 records

Core offering

RemOnline (operating as RO App) is a cloud-based SaaS platform that provides all-in-one business management software for repair shops and service businesses. The platform integrates work order management, job scheduling, customer communication, inventory control, invoicing, online and in-person payments, multi-location management, and AI-assisted tools. It is delivered via web, iOS, and Android applications and is used by more than 80,500 businesses across 62 countries.

Product overview

RO App is a unified all-in-one business management platform designed for service businesses and repair shops. The core product (RO App) provides web-based operations management, supplemented by the RO Mobile App for field workers, RO Dashboard App for real-time business tracking, and RO POS for point-of-sale transactions. Key feature modules include Work Order Management, Job Scheduling, Inventory Management, Customer Management, Invoicing Software, Online/In-Person Payments, Employee Scheduling, Payroll Management, Estimates & Quotes, Business Reporting, and AI Tools. The platform supports multiple industry verticals including electronics repair, auto repair, appliance repair, field services, cleaning, HVAC, retail stores, and more. The system is available in multiple languages (English, Spanish, Portuguese, German, Polish, Ukrainian, Russian) and serves 80,500+ businesses across 62 countries.

Differentiator

Problem solved

Functional benefit

Products and services

• RO App Main all-in-one business management platform bringing jobs, scheduling, customer communication, inventory, and payments into one unified system, available as a web application for service businesses and repair shops.
• RO Mobile App Mobile application enabling field staff and technicians to manage jobs on the go, track work orders, communicate with customers, and process payments from a smartphone.
• RO Dashboard App Mobile dashboard application for business owners to track business performance in real time from anywhere, including revenue, jobs, and operational metrics.
• RO POS Point-of-sale system designed for repair businesses and service companies that enables in-person payments and transactions at the counter.

Quantifiable outcome

• 30% annual growth reported by customers after 1 year of use
• +7 more outcomes

Named customers13 records

Segments9 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability6 records

Feature9 records

Partnerships

Three partnerships are on record, tiered core.

• StripecoreTechnology or IntegrationStripe Tap to Pay integration enables merchants to accept contactless payments on NFC-enabled devices. The integration is listed as 'in progress' with 70% completion status, allowing in-person payment collection without additional hardware.
• SquarecoreTechnology or IntegrationSquare Tap to Pay integration for accepting contactless payments on NFC-enabled devices. Listed as 'in progress' feature allowing seamless in-person payment collection.
• AmazoncoreTechnology or IntegrationEcommerce Connect: Amazon integration provides two-way synchronization for automatic order syncing and updating. Enables businesses to connect their Amazon seller accounts with RO App for unified inventory and order management.

Scale indicators10 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Service Fusion: Service Fusion offers an all-in-one FSM platform including job management, scheduling, invoicing, and GPS for service contractors. Functionally aligned with RemOnline's integrated SMB service suite.
• Jobber: Jobber is an SMB-focused field service management SaaS offering scheduling, invoicing, and CRM for home service businesses. Direct overlap with RemOnline in work order management, customer communication, and payment processing for small service and repair operators.
• Workiz: Workiz provides field service management software for locksmiths, garage door, HVAC, and similar trades with scheduling, dispatch, payments, and CRM. Targets the same SMB service-business verticals as RemOnline.
• Housecall Pro: Housecall Pro provides all-in-one FSM software (scheduling, dispatching, invoicing, payments) targeting home service SMBs. Mirrors RemOnline's mobile-first, integrated approach for plumbers, electricians, cleaners, and similar verticals.
• ServiceM8: ServiceM8 is a mobile-first FSM platform for small trade and service businesses, with job management, invoicing, and field worker capabilities. Closely aligned with RemOnline's mobile-first PLG posture and SMB target customer.
• ServiceTitan: ServiceTitan is a leading all-in-one software platform for residential trades and service businesses (HVAC, plumbing, garage door, etc.). Directly overlaps RemOnline's work order, scheduling, and inventory modules at a more mid-market positioning.
• FieldEdge: FieldEdge is a field service management platform with work order, scheduling, and inventory modules for HVAC, plumbing, and electrical contractors. Comparable operating model for SMB-to-mid-market service businesses.

Broad incumbents

• HubSpot Service Hub: HubSpot Service Hub provides CRM, ticketing, and customer communication at scale to SMB and mid-market service businesses. Comparable at the CRM and customer communication layer even though not specialized in repair/field service.
• Salesforce Field Service: Salesforce Field Service is a broad enterprise FSM offering scheduling, dispatch, work order management, and mobile worker capabilities. Comparable architecture and modules, though focused upmarket vs. RemOnline's SMB segment.

Emerging players

• Connecteam: Connecteam provides employee management, scheduling, time tracking, and communication tools for deskless and field teams. Adjacent overlap through scheduling, payroll, and worker app stack that intersects with RemOnline's team management modules.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@ROAppEMEA
• LinkedInlinkedin.com/company/remontonline
• Facebookfacebook.com/remonline.official

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about RemOnline