Joy Metrics

What Joy Metrics does

Joy Metrics, formerly SE Healthcare, is a privately held healthcare workforce analytics company founded in 2015 and headquartered in Charleston, South Carolina, with an operational base in Pittsburgh. The company provides an AI-driven Burnout Prevention Program that combines validated occupational fatigue assessments with operational workforce data such as staffing patterns, workload indicators, scheduling, and HCAHPS patient satisfaction metrics to surface clinician burnout risk earlier than traditional annual surveys. Its product surface includes role-specific programs for nurses and physicians, the PulseCheck real-time engagement tool, the SE Cares AI assistant, a 90-day burnout measurement dashboard, an evidence-based microlearning library, and the R.I.S.E. resilience and leadership workshop series.

The underlying technology stack layers patent-pending predictive algorithms over ambient operational data collection, enabling risk flagging and targeted intervention without adding clinician workload. AI capabilities span predictive analytics, recommendation engines for personalized content, anomaly detection on operational signals, and a generative AI assistant for clinician well-being support.

Joy Metrics sells primarily through an enterprise field sales motion targeting health system leadership including Chief Wellness Officers, CMOs, and CNOs, supplemented by a product-led 90-Day Challenge risk-free trial and content marketing channels such as a podcast, whitepapers, and a Burnout Impact Calculator. Revenue is generated via subscription contracts, with pricing scaled to organization size; the company also monetizes through CE-credit partnerships and workshop delivery. Named customers and partners include the American Nurses Association, Penn Medicine, Norman Regional Health System, Good Samaritan Hospital, Joyce University, the Wyoming Department of Education, the DAISY Foundation, and Mayo Clinic, signaling traction across health systems, professional associations, and educational settings despite a small (1-10) employee base and no disclosed institutional funding.

Name

Joy Metrics

Legal name

Joy Metrics

Website

https://joymetrics.com

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

1–10 employees

Short description

Joy Metrics is a healthcare workforce analytics company that uses AI-driven predictive analytics combining validated fatigue assessments with operational data to help health systems identify and reduce clinician burnout among nurses and physicians via a subscription platform.

Ownership category

akta.pro rank

Product category

Healthcare Workforce Analytics

NAICS

Human Resources Consulting Services (541612), Offices of Physicians, Mental Health Specialists (621112)

SIC

Services-Health Services (8000), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Wellbeing, Mental Health & Employee Assistance (EAP) (BPACAPAO)

akta.pro secondary industries

Corporate/Workplace Wellness Coaching (HSADAGAL), Risk Stratification, Early Warning Scores & Predictive Analytics (HLACAGAE), Stress Management & Burnout Prevention Coaching (HSADAGAD)

Keywords

• Clinician burnout analytics
• Healthcare workforce intelligence
• Predictive fatigue analytics
• Nurse burnout prevention
• Physician wellness platform

Headquarters

HQ city

Pittsburgh

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations

Revenue model

1. Subscription-Based Burnout Prevention Program: Joy Metrics operates a subscription recurring revenue model, offering healthcare organizations access to its Burnout Prevention Program platform including assessments, dashboards, microlearning content, and AI-powered analytics. The 90-Day Challenge with a risk-free trial suggests a subscription cadence, with pricing likely based on organization size or per-seat.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels8 records

Core offering

Joy Metrics provides a subscription-based predictive workforce analytics platform that measures clinician (nurse and physician) burnout risk using validated occupational fatigue assessments combined with operational workforce data such as staffing patterns, workload, and scheduling. The platform delivers real-time dashboards, personalized microlearning, and AI-driven insights (including the SE Cares AI assistant) to help healthcare organizations identify burnout earlier, target interventions, and reduce turnover, with a 90-Day Challenge risk-free trial offered to health systems.

Differentiator

Problem solved

Functional benefit

Brands

• Burnout Prevention Program: AI-powered burnout prevention and measurement platform for healthcare organizations
• Nurse Burnout Prevention Program
• Physician Burnout Prevention Program
• R.I.S.E. (Reignite, Inspire, Support, Empowerment)
• SE Cares
• PulseCheck
• The Shift Podcast

Products and services

• Joy Metrics for Nurses (Nurse Burnout Prevention Program) Subscription-based nurse-specific burnout prevention offering with validated fatigue assessments, personalized microlearning, real-time dashboards, and engagement tools designed for the realities of nursing work; targets frontline nursing professionals in hospitals and health systems.
• Joy Metrics for Physicians (Physician Burnout Prevention Program)

Quantifiable outcome

• 86% of participants incorporate burnout-reduction strategies in professional and personal lives
• +5 more outcomes

Named customers5 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability6 records

Feature8 records

Partnerships

Eight partnerships are on record, tiered flagship, core and minor.

• Mayo ClinicflagshipStrategic or Co-development Partner · 14 April 2026Collaboration to advance predictive workforce intelligence for identifying clinician fatigue risk earlier in health systems. The initiative integrates operational workforce data—including staffing patterns, workload indicators, and scheduling data—with validated occupational fatigue assessments to enable proactive intervention before fatigue-related disruptions affect turnover, safety, or patient experience.
• Good Samaritan HospitalcoreImplementation/ SI/ Consulting Partner · 1 October 2025Partnership to bring Burnout Prevention Program to caregivers at Good Samaritan Hospital in Vincennes, Indiana, demonstrating regional healthcare adoption.
• PiMedcoreTechnology or Integration · 5 September 2025Partnership to offer continuing education (CE) credits to healthcare professionals using the Burnout Prevention Program, enhancing the value proposition for nurse and physician participants.
• American Nurses AssociationflagshipStrategic or Co-development Partner · 24 June 2025Landmark success in nurse wellness partnership empowering thousands of nurses with evidence-based burnout prevention and free CE credits. Member benefit program demonstrating significant adoption and impact.
• Dock HealthcoreTechnology or Integration · 19 March 2024Partnership to optimize medical practices and reduce physician burnout through task management and workflow integration, helping physicians better manage administrative responsibilities.
• The DAISY FoundationminorGTM or Marketing Partner · 4 August 2023Collaboration to offer discounted subscriptions for DAISY Award Honorees, recognizing extraordinary nurses with access to burnout prevention resources.
• Wyoming Department of EducationcoreStrategic or Co-development Partner · 13 July 2023Partnership to prevent school nurse burnout across Wyoming's educational healthcare settings, expanding the customer base beyond hospital settings.
• MTBC Group Purchasing Organization (GPO)minorChannel Partner/ Reseller/ Distributor · 4 February 2021Membership in MTBC GPO providing access to group purchasing benefits and distribution channels for healthcare organizations.

Scale indicators8 records

Recent moves7 records

Expansion highlights6 records

Broad incumbents

• Headspace Health: Headspace Health (Headspace + Ginger) is a leading mental-wellness platform sold B2B to employers and health plans, including healthcare systems. It is comparable because it competes for the same clinician-wellbeing wallet as Joy Metrics, offering mental health, mindfulness, and coaching, though on a broader consumer-grade scale.
• Calm Health: Calm Health is the clinical arm of Calm, offering mental wellness and mindfulness resources for healthcare organizations, payers, and providers. It is a broad incumbent peer because it pursues healthcare-system distribution for clinician wellbeing, though its content is consumer-grade rather than workforce-analytics driven.
• Virgin Pulse: Virgin Pulse is a large corporate-wellbeing and engagement platform sold to enterprises including health systems. It is a broad incumbent peer because it competes for the same wellness/engagement budget, offers wellbeing programs and analytics, and serves healthcare and large-employer customers.

Direct peers

• Lyra Health: Lyra Health is a mental-health benefit platform for employers, including healthcare systems, providing therapy, coaching, and self-guided content. It is a direct peer because it sells to the same healthcare-employer buyer, addresses clinician burnout/mental health, and competes on outcome measurement and ROI.
• Spring Health: Spring Health provides employer-sponsored mental health benefits combining assessment, therapy, coaching, and medication management. It is a direct peer because it targets the same healthcare-employer buyer concerned with clinician burnout, uses predictive/measurement-driven onboarding, and competes on measurable outcomes.
• Modern Health: Modern Health is a global mental-wellness platform for employers offering therapy, coaching, and self-guided content with an emphasis on measurement and ROI. It is comparable because it serves healthcare-employer customers, sells into HR/People budgets alongside clinical leadership, and competes on outcomes reporting.
• Limeade: Limeade is an employee experience and corporate-wellbeing platform sold to large employers with an emphasis on wellbeing, engagement, and analytics. It is comparable because it competes for the healthcare-employer wellbeing budget and emphasizes data-driven insights and ROI reporting for HR/People teams.
• Wellable: Wellable is a corporate-wellbeing platform providing wellness programs, challenges, and analytics to employers, including healthcare organizations. It is comparable because it targets healthcare-employer customers and competes on engagement analytics and ROI, though with a broader general-wellness focus rather than clinician-specific burnout.

Emerging players

• Whil: Whil is a digital training and mindfulness platform sold to employers and healthcare organizations to reduce stress and improve resilience. It is an emerging player peer because it overlaps in clinician resilience and stress-reduction content, and competes on similar ROI narratives, though at smaller scale.
• Wysa: Wysa is an AI-driven mental-health and wellbeing platform offering conversational coaching and self-guided support sold to employers and healthcare systems. It is an emerging player peer because it overlaps with the AI-powered wellbeing/coaching layer of Joy Metrics and targets healthcare-employer distribution, though with a chatbot-led rather than workforce-analytics approach.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@HeyShifties/videos

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Joy Metrics